Manage Everbee

How to cancel everbee in new zealand and reclaim your money

What everbee is and why you might want to leave

Everbee is a suite of tools designed for e-commerce sellers and product researchers in New Zealand and globally. The platform offers two main products: a research tool that helps you analyse competitor shops and identify trending products, and Everbee Store, a hosted e-commerce solution with built-in marketing features and custom domain support.

Subscriptions are billed in USD, so your actual New Zealand dollar cost depends on the exchange rate at the time of purchase. Plans range from basic research tools through to advanced multi-store management, with pricing typically between NZ$48 and NZ$650+ per month depending on which tier you choose.

Many users cancel Everbee because they've found alternative tools, no longer need the research features, want to reduce subscription costs, or prefer to build their store on a different platform. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.

Core features you lose after cancellation

When you cancel, you'll lose access to product analytics, competitor shop insights, keyword and tag research tools, and (if you're on Everbee Store) your hosted online storefront. Support and onboarding assistance are also tied to active subscriptions.

Your data remains accessible until the end of your current billing cycle, but after that, you won't be able to export products, reports, or store content unless you reactivate before your access window closes.

Your consumer rights when cancelling in new zealand

New Zealand's Consumer Guarantees Act (1993) and the Fair Trading Act (1986) protect you when you buy digital services like Everbee. Understanding these rights gives you real leverage if the company tries to refuse your cancellation or withholds a refund you're entitled to.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act, digital services must be fit for purpose and delivered with reasonable care. If Everbee fails to deliver these standards, you have the right to cancel and claim a refund, even outside their stated refund window.

Additionally, the Fair Trading Act prohibits misleading or deceptive conduct. If Everbee makes it deliberately hard to cancel or hides cancellation options, you can escalate to the Commerce Commission as a last resort.

Escalation point if everbee refuses your request

If you cancel, request a refund, and Everbee refuses without legitimate reason, contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. They handle consumer complaints under the Fair Trading Act and can intervene if a company is using unfair contract terms or making cancellation unreasonably difficult.

Document everything: your cancellation confirmation, the date you cancelled, any confirmation emails, and screenshots of your account status. Keep these records for at least 12 months.

How to cancel everbee using the web account

The fastest way to cancel Everbee is directly through your web account using the self-service cancellation button. This method takes 2-3 minutes and generates an immediate confirmation email.

Step-by-step web cancellation

1. Open your web browser and go to www.everbee.io (or your regional Everbee domain)
2. Sign in using your email and password
   • If you've forgotten your password, click "Forgot password?" and reset it before you begin
3. Navigate to your account menu (usually in the top-right corner) and select "Settings" or "Account"
4. Look for the "Profile" or "Subscription" tab
   • Some older accounts show this as "Options" > "Account" > "Profile"
5. Scroll down until you find the "Cancel subscription" button (usually in red or highlighted)
   • Warning: Do not close this page yet - you're not actually cancelled until you confirm the next step
6. Click "Cancel subscription" and review the final warning message
   • Everbee will tell you when your access ends (typically end of current billing cycle)
7. Confirm your cancellation by clicking the final "Yes, cancel my subscription" button
8. Save or screenshot the confirmation page that appears
   • Pro tip: Forward the confirmation email to yourself or print the confirmation page as proof of cancellation

What happens immediately after you click confirm

You'll see a confirmation message on screen stating your cancellation is complete and your access will end on a specific date. Within 1-2 minutes, you'll receive a confirmation email from Everbee at the address linked to your account.

Your subscription remains active until the end of your current billing cycle, so you keep access to all paid features until that date. No new charges will be applied after cancellation takes effect.

How to cancel everbee store from the dashboard

If you're using Everbee Store specifically (their hosted e-commerce platform), cancellation is slightly different because the Store Dashboard has its own interface separate from the main Everbee research tool.

Step-by-step store dashboard cancellation

1. Sign in to your Everbee Store Dashboard (usually dashboard.everbee.io or similar)
2. Look for "Account", "Billing", or "Subscription" in the main menu or settings
3. Find the "Cancel Store subscription" or "Manage subscription" button
   • This is often located under "Settings" > "Billing" or "Plan & Billing"
4. Click the cancel button and confirm you want to stop the Store subscription
   • Everbee will remind you that you'll lose access to your online store and domain after the current billing cycle ends
5. Save your store data before the cancellation takes effect
   • Important: Export your products, customer data, and any images you want to keep to your computer or another platform
6. Receive and save your cancellation confirmation email

If you can't find the cancel button

Some older Store accounts or accounts with special billing arrangements don't show an online cancel button. If you can't locate it after checking Settings and Billing, email Everbee support directly at hello@everbee.io.

In your email, include your account email address, the date you want cancellation to take effect, and your request to cancel the Store subscription. Support typically responds within 24-48 hours on New Zealand business days.

What happens after you cancel everbee

Cancellation can feel like you've made the wrong decision - especially if you're still in the middle of a project - but you have more options than you might think. Stopee helps thousands of users understand what happens next and whether re-activation makes sense.

Access during your final billing cycle

Your cancellation takes effect at the end of your current billing cycle, not immediately. This gives you a grace period to download reports, export product data, or change your mind.

You can still use all paid features normally during this final period. If you realise you need Everbee after all, you can log back in and reactivate your subscription before the cycle ends - your cancellation will be reversed and you'll keep your account intact.

What you lose and when

Once your billing cycle ends, your access to product analytics, shop insights, and the research dashboard disappears. If you're on Everbee Store, your online store goes offline and customers will see an error page if they try to access it.

After 30 days of inactivity, Everbee may begin deleting your account data automatically. If there's any chance you'll return, download your products and data before that deadline.

Re-activating your account

You can re-activate at any time while your account still exists. Simply log in, go to Settings > Subscription, and click "Reactivate" or "Upgrade to a plan". You'll be billed at the current plan price, not your previous rate.

Will you get a refund from everbee

Refunds depend on your plan type, how long you've had the subscription, and whether you're within Everbee's standard refund window. New Zealand consumer law gives you additional protections beyond Everbee's published policy.

Monthly plans and the 3-day refund window

Everbee offers a full refund of your most recent monthly payment if you request it within 3 days of purchase. This is their stated policy, and it applies to standard month-to-month research and Store plans.

To claim this refund, contact hello@everbee.io within 3 calendar days and explicitly request a refund of your last payment. Include your account email, the date of the charge, and the amount. Keep the confirmation email they send in reply.

Annual plans and pro-rated refunds

Annual subscriptions are eligible for a pro-rated refund of unused time. If you've paid for 12 months and cancel after 4 months, you're entitled to roughly 8 months' worth of fees back (minus any processing fees Everbee may charge).

Everbee calculates pro-rated refunds as: (Months unused / 12) × Annual price. For example, if you paid NZ$600 for a year and cancel after 3 months, you'd be eligible for approximately NZ$450 refund.

Black friday and promotional offers

Bundles purchased during Black Friday or other promotions have stricter refund terms. Everbee states that once digital content is delivered, these offers may not be fully refundable.

However, you're still entitled to a pro-rated refund for the subscription portion of the bundle. If you bought a bundle that included training materials, templates, or downloadable resources, those may not be refundable, but the subscription time itself should be.

Check the specific terms of your offer by visiting help.everbee.io/en/article/197-black-friday-2025-offer-faq or forwarding your invoice to support.

What to do if everbee refuses your refund

If you request a refund within the eligible period and Everbee refuses, you can invoke the Consumer Guarantees Act. Send a formal letter (email counts) stating that the service failed to meet consumer guarantees, and that you're entitled to a refund under New Zealand law.

If they still refuse, lodge a complaint with the Commerce Commission. Reference your cancellation date, refund request date, and the amount owed. Include a copy of your cancellation confirmation and any refund rejection emails from Everbee.

Everbee pricing in new zealand dollars

Everbee charges in USD, so your actual New Zealand cost fluctuates with the exchange rate. The table below shows approximate NZD equivalents as at the time of writing, but your charge will depend on the AUD-to-NZD rate on your purchase date.

Current everbee plan pricing

Exchange rates are live and change daily. When you're charged, your credit card or payment processor applies the rate at that moment. If you're in New Zealand and using NZD, Everbee converts at their processor's rate, which may be slightly higher than the mid-market rate you see online.

Common mistakes to avoid when cancelling everbee

Cancellation should be simple, but small errors can delay the process or cost you money. We've seen hundreds of cancellation attempts go wrong in the same ways, and Stopee exists to help you avoid them.

Closing your browser before confirming

The most common mistake is clicking "Cancel subscription", reading the warning message, then closing the browser tab before clicking the final confirmation button. You think you're cancelled, but you're not.

Always wait for the final green confirmation message and the confirmation email to arrive in your inbox. Only then are you actually cancelled.

Assuming cancellation happens immediately

Everbee doesn't cancel your subscription right away. Your account remains active and billable until the end of your current cycle. If you cancel on day 1 of a monthly billing cycle, you'll be charged again 30 days later unless you cancel before the next billing date.

Always check the exact cancellation date shown on screen and set a phone reminder for 1 day before if you want to avoid the final charge.

Not saving proof of cancellation

If Everbee later claims you never cancelled, you need evidence. Screenshot the confirmation page, forward yourself the confirmation email, and jot down the date and time in a text file. Store these in a folder called "Subscriptions" or similar.

Stopee recommends keeping cancellation proof for at least 12 months. If a dispute arises, you'll have everything you need.

Forgetting to download your data first

Once your access ends, you can't log in to retrieve your product lists, customer data, or store content. If you're moving to another platform, download and back up everything before you cancel.

Export your product catalogue as CSV, take screenshots of key analytics, and download any custom images or templates you've created. These files become your property and help you rebuild quickly elsewhere.

Not checking for multiple subscriptions

Some users have both an Everbee research subscription and a Store subscription. Cancelling one doesn't cancel the other. Log into your account, go to Settings, and check Billing or Subscriptions - you may have two separate plans you need to cancel independently.

Checklist before you cancel everbee

Use this checklist to make sure you're ready to leave and won't regret your decision the moment you hit the cancel button.

Pre-cancellation steps

• Decide where you'll move your products and store (Shopify, WooCommerce, another platform)
• Download all product data, images, and customer records as CSV or JSON files
• Take screenshots of any custom designs, branding, or analytics reports you want to keep
• Note down all product SKUs, prices, and descriptions in case you need to re-enter them manually
• Check if you have an active annual plan - you may be entitled to a larger pro-rated refund
• Review Everbee's refund policy and note the 3-day window for monthly plans
• Plan the exact date you want to cancel (end of week, end of month, before next billing date)
• If you're on Everbee Store, notify customers of your store closure and provide a redirect to your new platform
• Ensure your domain is pointing to the right place after Everbee Store goes offline (or transfer it to your new host)
• Set a phone or calendar reminder for the refund request deadline

When you should keep everbee instead

Cancellation isn't always the right call. Before you cancel, ask yourself if one of these situations applies to you.

Reasons to stay subscribed

If you're in the middle of a major product launch or seasonal campaign, cancelling now means losing access to analytics mid-project. Wait until the campaign is complete, then cancel cleanly.

If you're scaling your business and revenue is growing faster than your subscription cost, the ROI might justify keeping Everbee. Calculate: if Everbee helps you identify one good product per month that nets you NZ$500+ profit, the NZ$48-650/month fee pays for itself.

If you've just purchased an annual plan or promotional bundle, you can't recover the full amount through refunds. Use the subscription for the full term, then cancel at renewal so you don't waste money on early exit.

If you have a team and losing multi-store or advanced permissions would disrupt your business, it's worth keeping Everbee. Switching platforms for a team is more expensive in time than the subscription cost.

Contact details for everbee if you need support

If you can't cancel through your account, have billing questions, or need to dispute a charge, here's how to reach Everbee directly. Stopee advises keeping records of any communication you have with their support team.

Everbee support email

Send all support requests, cancellation issues, and refund disputes to hello@everbee.io. Include your account email, the issue you're facing, and any dates or order numbers relevant to your case.

Everbee typically responds within 24-48 hours on New Zealand business days. If you don't hear back within 3 business days, send a follow-up email and note the date of your original message.

Everbee physical address in new zealand

If you need to send a formal cancellation notice or dispute letter by post, Everbee Productions operates from New Zealand offices. Sending a registered letter creates a paper trail if the company later claims they never received your cancellation request.

Address all formal notices to the primary business address on Everbee's contact page, marked "ATTN: Customer Billing". Include your account email, the date of your request, and a clear statement: "I hereby cancel my subscription effective [date], and request any applicable refund under the Consumer Guarantees Act."

Your next steps - how stopee can help you stay protected

Cancelling Everbee is straightforward when you follow this guide, but knowing the law, timing your request properly, and documenting everything are what protect you if things go wrong.

Stopee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and avoid dark patterns that keep you locked in. Whether you're cancelling today or planning ahead, visit Stopee.com for guides on every major subscription service, real consumer reviews, and step-by-step cancellation instructions tailored to your country and currency.

If Everbee refuses your cancellation or refund, use Stopee's escalation templates to contact the Commerce Commission with evidence and clear legal arguments. You have rights under New Zealand law, and Stopee exists to make sure you use them.

Cancel with confidence. You've got this.