Manage Everai

How to cancel everai in new zealand and get your money back

What everai is and how it works

Everai (also known as EverAI or Candy.ai) is an artificial intelligence service that offers chat and content generation tools. The company is incorporated in Malta and provides access via web and mobile platforms. You sign up, gain immediate access to the service (sometimes with a free trial first), and billing appears on your statement under various merchant names including EverAI, Candy.ai, or related entities.

How you access the service

Once you subscribe, you get instant access to AI-powered conversation and content creation features. Billing cycles depend on your plan, and charges appear immediately after signup unless you enrolled during a promotional trial period. Your subscription can be managed through the Everai website, the Candy.ai portal, or (if you subscribed through them) your Apple ID or Google Play account.

Where everai is based

Although Everai operates globally and targets New Zealand users, the company has no published postal address in New Zealand. Everai Limited is registered in Malta, which means cancellation requests and disputes must be handled through their online channels or their Malta headquarters. This is important context when you decide to cancel, because it affects your escalation options if the company does not respond promptly.

Your consumer rights in new zealand

The cooling-off period and digital services

New Zealand consumer law grants you a 14-day cooling-off period for most online purchases. However, this right does not apply automatically to digital content or services that begin immediately with your consent. Because Everai provides instant access after payment, you do not have a statutory cooling-off period unless the company voluntarily offers one.

That said, you retain your rights under the Consumer Guarantees Act 1993. If Everai fails to provide the service as described, is not fit for purpose, or breaches its own terms, you can pursue a refund or compensation through formal channels.

When you can demand a refund

The Consumer Guarantees Act protects you if Everai's service is faulty, does not match its description, or is unfit for its intended purpose. You also have rights if the company engages in misleading or deceptive conduct (for example, auto-renewing your subscription without clear consent, or charging you after cancellation). Keep records of all communications, screenshots of your account, billing statements, and dates of your requests.

If Everai refuses to acknowledge your cancellation or continues billing you, contact the Commerce Commission (the main consumer authority in New Zealand) at www.comcom.govt.nz or call 0800 943 600. The Commission can investigate misleading conduct and help you recover money.

Pricing and plans for everai

Current new zealand pricing

Everai does not publish official pricing in New Zealand dollars (NZD) on its main website. Prices vary by region and are typically shown in Vietnamese dong (VND) on the official site, with third-party estimates available in USD. If you are considering whether to keep or cancel your subscription, check your billing statement or account dashboard to see what you are actually being charged.

Plan comparison table

Why you might want to cancel everai

Common reasons to stop your subscription

You may want to cancel if you no longer use the AI features, prefer a competing service, or simply want to reduce your monthly outgoings. Some subscribers cancel because they accidentally signed up during a trial promotion or did not realise their card would be charged after the free period ended. Others cancel because they find the service does not meet their expectations or they prefer a different tool.

Whatever your reason, cancelling promptly protects your wallet. Delaying cancellation means you risk being charged for the next billing cycle, and recovering that money later becomes harder. Stopee recommends acting as soon as you decide to cancel.

The cost of delay

If your billing cycle renews in the next few days, cancelling today prevents a new charge tomorrow. If you wait, you may face a renewal fee that is harder to refund. This is especially true for annual plans, where a single missed cancellation can lock you into another year of charges.

How to cancel everai in new zealand

Cancel via the everai or candy.ai website

The most direct route is to cancel through your account settings on the Everai or Candy.ai website. Follow these steps carefully, and keep a screenshot or email confirmation of your cancellation request.

1. Go to www.everai.com or www.candy.ai in your web browser and sign in with your account credentials.
   • If you have forgotten your password, use the "Forgot password" link to reset it before you proceed.
2. Navigate to your account settings or profile menu, usually found in the top right corner or under a menu icon.
   • Look for tabs labelled "Account", "Settings", "Subscription", "Billing", or "Membership".
3. Find the section that displays your current subscription or billing information.
   • This section shows your plan type, renewal date, and payment method.
4. Look for a "Cancel subscription", "Pause subscription", or "Delete account" button.
   • If you cannot find this button, look for a "Contact support" or "Help" link and submit a cancellation request via the support form.
5. Click the cancellation button and follow any prompts.
   • You may be asked why you are cancelling or offered a discount to stay; ignore discount offers and proceed to confirm cancellation.
6. Take a screenshot showing your cancellation request has been submitted and note the date and time.
   • Pro tip: Save this screenshot to your phone or computer immediately; it is your proof of cancellation if disputes arise later.
7. Check your email for a confirmation message from Everai or Candy.ai.
   • If you do not receive a confirmation email within 24 hours, contact support to verify your cancellation went through.

Cancel through apple app store (iOS)

If you subscribed to Everai via your Apple ID, you must cancel through the App Store, not through the Everai app itself.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Everai or Candy.ai directly; Apple subscriptions are managed separately.
2. Tap your profile icon in the top right corner and select "Account".
   • You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Everai", "Candy.ai", or any related subscription name in the list and tap it.
   • If you see multiple subscriptions, look for the one with the next renewal date soonest.
5. Tap "Cancel subscription" or "Cancel free trial" and confirm the cancellation.
   • Apple shows you the refund policy and your current access end date.
6. You will see a message confirming your subscription has been cancelled.
   • Take a screenshot immediately and save it with today's date.

Cancel through google play store (Android)

Google Play subscriptions are managed separately from the Everai app, so you must cancel through your Google Play account.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • You may see "Manage subscriptions" or a similar option depending on your device.
3. Tap "Subscriptions".
   • This displays all active subscriptions on your Google account.
4. Find "Everai", "Candy.ai", or the relevant subscription and tap it.
   • If you see multiple options, choose the one with the soonest renewal date.
5. Tap "Cancel subscription" and follow the prompts.
   • Google may ask why you are cancelling; you do not have to answer, so skip this step if you wish.
6. Confirm the cancellation in the final popup message.
   • Save a screenshot showing the cancellation was successful.

Cancel via email or customer support

Warning: Everai does not publish a postal address in New Zealand, so email is your formal fallback. Use this method if the website or app options do not work, or if you want a written record of your request.

1. Visit www.everai.zendesk.com or the Candy.ai support page to find the customer support email address.
   • Alternatively, look for a "Contact us" link on the Everai website.
2. Send an email with the subject line "Subscription cancellation request" and include:
   • Your full name as it appears on your account
   • Your email address registered with Everai
   • Your account user ID or username (if you know it)
   • The date you want your subscription to cancel
   • A clear statement: "I request that you cancel my subscription effective immediately and confirm this in writing."
3. Send the email and keep a copy for your records.
   • Pro tip: Use your email provider's read receipt feature or send the email to a support address that auto-replies, so you have proof of delivery.
4. Wait for a confirmation email from Everai.
   • Everai typically responds within 2-3 business days; if you do not hear back within 5 business days, send a follow-up email.

What happens to your access after cancellation

Access during and after your billing cycle

When you cancel Everai, your access does not stop immediately unless you cancel during a free trial. If you have paid for a subscription, you keep access until the end of your current billing period. For example, if you paid for a monthly plan on 1 March and cancel on 15 March, you retain access until 1 April.

Once your billing cycle ends, Everai removes your access and you can no longer use the service. Your account may remain visible in your profile, but you cannot create new chats or generate content.

Automatic renewals after cancellation

After you cancel, Everai should not charge you again. Your subscription does not renew. However, monitor your bank statements or credit card for the next 30 days to confirm no additional charges appear. If you see a charge after your cancellation date, contact Everai support immediately and dispute it with your bank.

Warning: Some users report unexpected charges weeks or months after cancelling. This may be a system error, a failed cancellation, or a fraudulent charge. Act fast: contact both Everai and your payment provider within 5 business days of noticing the charge to improve your chances of a refund.

Refund eligibility and how to claim

Everai's official refund policy

Everai's Terms of Service state that subscription fees are generally non-refundable. However, the company does offer a refund window under specific conditions: you can request a refund within 24 hours of payment if you have used 20 tokens or fewer. This refund applies only to card payments, not App Store or Google Play purchases.

Tokens are Everai's internal currency unit; once you exceed 20 tokens of usage, you become ineligible for an automatic refund. You can view your token usage in your account settings.

How to request a refund

1. Check when you made your payment and how many tokens you have used.
   • Log into your Everai account and navigate to "Billing", "Usage", or "Tokens" to see your balance and usage history.
2. If you are within 24 hours of payment AND have used 20 tokens or fewer, contact Everai support immediately.
   • Use the support form at www.everai.zendesk.com or email support with the subject "Refund request - within 24-hour window".
3. In your message, include:
   • Your account email address
   • The payment date and amount (in NZD)
   • Your current token usage (screenshot if possible)
   • A brief explanation of why you want a refund
4. Send the request and wait for Everai to respond within 2-3 business days.
   • If approved, Everai will refund the amount to your original payment method within 5-10 business days.
5. If you are outside the 24-hour window or have used more than 20 tokens, you can still ask for a refund (it is never wrong to ask), but Everai has no obligation to approve it.
   • Explain your circumstances clearly, and Everai may approve a discretionary refund if your situation warrants it.

Refunds through app store or google play

If you subscribed through Apple or Google, refunds are handled by the app store, not Everai directly. Apple allows refunds within 14 days if you request them through your account, and Google Play has a 48-hour refund window for monthly subscriptions. Contact your app store first before approaching Everai.

Common mistakes when cancelling everai

Traps that delay your cancellation

Cancelling should be straightforward, but Everai's interface (like many subscription services) sometimes makes it harder to find the cancellation button than the signup button. Many subscribers accidentally overlook key details and end up charged for another cycle.

• Mistake 1: Not taking a screenshot. Without proof you cancelled, Everai can claim you never submitted the request. Always capture a screenshot the moment you complete each cancellation step.
• Mistake 2: Cancelling in the app instead of online. The Everai or Candy.ai mobile app does not always offer a direct cancellation option. If you subscribed via Apple or Google, you must cancel through those platforms, not through Everai itself.
• Mistake 3: Waiting until the last day of your billing cycle. If your renewal is tomorrow, submit your cancellation today. Everai's systems can take 24 hours to process cancellations, and delays may result in an unexpected charge.
• Mistake 4: Ignoring discount offers during cancellation. When you try to cancel, Everai (or its parent company) may offer you a discount, trial extension, or credit to stay. Ignore these offers and proceed to cancel, unless you genuinely want to keep the service.
• Mistake 5: Not checking for hidden subscriptions. If you subscribed multiple times using different payment methods or devices, you may have multiple active subscriptions. Check your Apple ID, Google Play, and your bank statements for any hidden recurring charges.
• Mistake 6: Assuming your account deletion means cancellation. Deleting your account does not always stop recurring charges. Explicitly cancel your subscription first, then delete your account if you wish.

A checklist for your cancellation

Steps to complete before and after cancellation

Use this checklist to ensure your cancellation is complete and your billing stops.

Escalation: what to do if everai refuses to cancel

When to involve regulators and payment providers

In most cases, Everai responds to cancellation requests within a few days. However, if the company ignores your request, continues charging you, or refuses to cancel, you have formal remedies under New Zealand law.

First, contact your bank or payment provider (your credit card company or bank). Inform them that you cancelled a subscription but Everai continued to charge you. You can dispute the charge and often recover the money within 30 days of reporting it. This is your fastest route to a refund.

Second, file a complaint with the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. The Commission investigates misleading conduct and can take enforcement action against Everai if the company is deliberately hiding cancellation options or charging after cancellation.

Third, consider escalating to the Malta Financial Services Authority if you believe Everai is operating a scam or engaging in fraud. Because Everai is incorporated in Malta, the MFSA may have jurisdiction. Stopee can help guide you through these steps if needed.

Key takeaways and next steps

Your path forward

Cancelling Everai is possible through the website, Apple App Store, Google Play Store, or email. The process typically takes 24 hours to process, and your access continues until the end of your current billing cycle (unless you cancel a free trial, which ends immediately). Refunds are available only within 24 hours of payment if you have used fewer than 20 tokens; beyond that, refunds are at Everai's discretion.

New Zealand consumer law offers you protections if Everai fails to honour your cancellation request, continues billing you after you cancel, or misrepresents its refund policy. The Consumer Guarantees Act and the Commerce Commission are your allies if Everai ignores you.

Act today: do not delay your cancellation, as another billing cycle could charge you unexpectedly. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money owed to them. If you encounter resistance from Everai, Stopee's guides and the escalation contacts above give you the tools to fight back. Your wallet, and your peace of mind, are worth the effort.