Manage Inshot

How to cancel InShot in malaysia and stop unwanted charges on your card

What InShot is and why you might want to cancel

InShot is a mobile video and photo editing app that lets you trim clips, add music, text, stickers, filters, and transitions directly on your phone. It is built for creators who need quick edits for TikTok, Instagram Reels, YouTube Shorts, and online shops. The app works on both iPhone and Android, and most of the basic features are free. The paid version, InShot Pro, removes ads and watermarks, and unlocks premium effects and higher export quality.

For many users in Malaysia, the confusion starts here: you may think you subscribed inside the app, but your billing usually sits with Apple App Store or Google Play, not with InShot directly. This matters enormously when you want to cancel, because stopping the app itself does not stop the charge. At Stopee, we help thousands of consumers navigate this exact trap every month.

InShot pricing in malaysia

Here is what you are likely paying for InShot Pro as of 2026:

If you chose a monthly or yearly plan and did not manually turn off auto-renewal, your card will be charged again on the next renewal date. This is the behaviour that catches most users off guard.

Why you should cancel InShot

You might cancel for several reasons. Maybe you tried the free trial, upgraded by accident, or realised you do not use the premium features enough to justify the monthly cost. You may also have switched to a different editing app that works better for you. Whatever the reason, delaying cancellation costs you another month of charges you may not need.

The key risk is auto-renewal. InShot's terms state that subscriptions renew automatically unless you turn off auto-renewal at least 24 hours before the current period ends. If you miss that window, you lose the chance to cancel without being charged for the next cycle. Stopee exists to help you understand these deadlines and take action before it is too late.

Your consumer rights in malaysia and what you can do if InShot refuses to help

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions. This law gives you legal standing to demand a refund if the service fails to deliver what was promised, or if the company uses unfair contract terms.

What the consumer protection act 1999 covers

Under this Act, you have the right to a refund if InShot Pro does not work as advertised, or if the company breaches its contract with you. You also have the right to clear information about the terms and cancellation process before you pay. If InShot makes cancellation deliberately difficult or hides the steps, that may breach the Act's rule against unfair terms.

If you are charged after you cancel, or if InShot refuses to process your refund, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). They investigate complaints about unfair billing and can order the company to refund you. Stopee recommends keeping screenshots of all billing records and cancellation attempts, because these are your evidence if you need to file a complaint.

How to escalate if InShot does not respond

First, contact InShot directly via email (support email addresses are often found in the app's settings menu or on the website). State your issue clearly: the date you cancelled, the amount charged, and what you have done so far. Give them 14 days to respond. If they ignore you or refuse, document everything and file a complaint with the MDTCA at their online portal or by calling their hotline. They take billing complaints seriously and have the power to force refunds.

How to cancel InShot on iPhone or iPad (Apple app store)

Your iPhone or iPad subscription sits with Apple, not with InShot, so you cancel through the App Store.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions" from the menu.
   • You will see all active subscriptions linked to your Apple ID.
3. Tap "InShot" from the list.
   • If you do not see InShot, you may have already cancelled or purchased a lifetime plan.
4. Tap "Cancel subscription" or "Cancel trial" (the button label depends on which type of plan you have).
   • Apple will ask you to confirm and may offer a "Keep subscription" option. Ignore this.
5. Confirm your cancellation by tapping again if prompted.
   • You will see a message saying your subscription will end on a specific date. That date is your last day of access.
6. Take a screenshot of the confirmation page.
   • Save it to your photos or email it to yourself as proof that you cancelled.

Pro tip: Apple's cancellation takes effect immediately in the system, but you keep access until the current billing period ends. You will not be charged again after that date. Check your next billing date on the confirmation screen to be sure.

Warning: If you see "Pending" or no confirmation message, the cancellation may not have gone through. Go back and repeat steps 1-5 to verify.

How to cancel InShot on android (Google play)

Android subscriptions are managed through Google Play, not through InShot itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Make sure you are logged in with the Google account that bought the subscription.
2. Tap your profile icon in the top right.
   • Tap "Manage your Google Account."
3. Tap the "Payments and subscriptions" tab at the top.
   • This is one of several tabs; swipe if you do not see it immediately.
4. Tap "Subscriptions."
   • Google will list all active subscriptions on your account.
5. Tap "InShot" from the list.
   • If you do not see InShot here, check whether you purchased through a different Google account, or whether the subscription is already inactive.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask you why you are cancelling (optional feedback). You can skip this.
7. Tap "Cancel subscription" again to confirm.
   • You will see a final message with your cancellation date. Take a screenshot.

Pro tip: Google Play cancellations are instant. You will not be charged on the next renewal date, even if you see the subscription listed as "Inactive" for a day or two afterward. That is normal.

Warning: Some older Android devices or older Google Play versions use a different menu layout. If you cannot find "Payments and subscriptions," try tapping the three horizontal lines (menu icon) in the top left of Google Play, then scroll down to find it.

How to cancel if you subscribed through an InShot account

A small number of users subscribe directly through InShot's website or in-app account flow instead of going through Apple or Google. If this is you, the cancellation steps are different.

1. Open the InShot app or visit the InShot website.
   • Log in with your InShot account email and password.
2. Go to Account Settings or My Account.
   • This is usually found by tapping your profile icon or username in the app menu.
3. Find the "Subscription" or "Billing" section.
   • This page shows your current plan, renewal date, and payment method.
4. Tap or click "Turn off auto-renewal" or "Cancel subscription."
   • The exact wording varies, but you are looking for an option that stops future charges.
5. Confirm that auto-renewal is now off.
   • The status should change from "On" or "Active" to "Off" or "Inactive."
6. Take a screenshot showing the off status.
   • This is your proof of cancellation. Save it securely.

Important: If InShot's settings do not offer a clear "Cancel" button, try emailing support at the email address listed in the app's help section. Be clear: state your account email, the date you want to cancel effective from, and ask them to confirm in writing once it is done. At Stopee, we know that direct account cancellations sometimes lack clear confirmation, so email proof is essential.

What happens after you cancel and how long you keep access

Cancelling does not mean instant loss of access. You keep using InShot Pro until the end of your current billing period, then it reverts to the free version.

Your access timeline after cancellation

If your renewal date is 15 March, and you cancel on 10 March, you keep full access until 14 March at 11:59 PM. On 15 March, your account automatically switches to the free version. You will no longer see premium filters, effects, or the option to remove watermarks. Any videos you have already exported will stay on your device; only future exports are affected.

Pro tip: Export any unfinished videos before the cancellation date. If you wait until after the paid period ends, you may not be able to access premium features to finish them.

What happens to your projects and saved edits

InShot's terms do not explicitly promise that projects stay available after your subscription ends. To be safe, export all work you want to keep before the cancellation date. Save videos to your phone's camera roll, not just in the app. This way, even if InShot deletes your project history, you still have the finished video.

Removing the InShot watermark after cancellation

If you still have a video with the InShot watermark on it, removing the watermark after you cancel requires a paid account. You cannot do it with the free version. So export videos without the watermark while your paid period is still active, or re-export them within your paid period if you forgot. Once the subscription ends, this option is gone unless you buy InShot Pro again.

Can you get a refund and how to request one

Refunds depend on why you are cancelling and how long you have used the service.

Refund eligibility for trial and early cancellations

If you started a free trial, upgraded by accident within the first few days, and immediately cancelled, Apple (App Store) and Google (Google Play) have different refund windows. Apple offers refunds within 14 days of purchase if you request them in the App Store. Google Play offers refunds within 48 hours. You must request the refund yourself; it does not happen automatically when you cancel.

After the refund window closes, your chances of getting money back are much lower. Apple and Google rarely refund after 14 days and 48 hours respectively, even if you did not use the service. If you were charged unfairly or the service did not work, however, you can still appeal to Apple or Google support, and mention Malaysia's Consumer Protection Act 1999 as legal backing for your claim. Stopee recommends being specific: explain what feature did not work, provide a screenshot, and ask for escalation if the first response is "no."

Disputing a charge with your bank

If InShot or Apple or Google will not refund you, and you believe the charge was unfair, contact your bank. Ask them to open a dispute or chargeback for the transaction. Give them the reason: you cancelled but were still charged, or you did not authorise the subscription. Your bank can reverse the charge and investigate. This is a last resort, but it works, and it is your right under Malaysian banking law.

Common mistakes people make when cancelling InShot

It is frustrating when cancellation does not work the first time, and most of the time it is because of one of these common slip-ups.

Deleting the app instead of cancelling the subscription

The biggest mistake is thinking that uninstalling the InShot app stops your subscription. It does not. The subscription lives on your Apple ID or Google Play account, not on the app itself. Deleting the app is like deleting a letter; the bill still comes in the mail. You must cancel through App Store or Google Play, not through the app. Many users discover this too late, when they see a charge they forgot about weeks later. Stopee has heard this story hundreds of times, and it is preventable if you follow the steps in this guide.

Cancelling in the wrong location

If you bought InShot Pro on your iPhone, cancelling through Google Play will not work. You must cancel on the same platform where you bought it. Check your original receipt or bank statement to see whether it came from Apple, Google, or InShot directly. Then go to that exact platform to cancel. Cancelling in the wrong place gives you a false sense of security, and you wake up to a surprise charge the next month.

Missing the 24-hour window before renewal

InShot's terms say you must cancel at least 24 hours before the end of your billing period to avoid the next charge. If your renewal date is Friday at 3 PM, and you cancel Friday at 2 PM, you will still be charged. The timing is strict. Mark your renewal date on your calendar and cancel at least 2 days early to be safe.

Not taking a screenshot of the cancellation confirmation

If something goes wrong later and you are still charged, your screenshot is your proof. Without it, you have only your word against the company's system. Take the screenshot immediately after you see the confirmation message, and email it to yourself or save it to cloud storage. Stopee advises all users to treat this as a mandatory step.

How to check if your InShot cancellation worked

After you cancel, do these three checks to confirm it actually stuck.

Verification steps

1. Go back to the same cancellation page (App Store, Google Play, or InShot settings) 24 hours later.
   • The subscription should show as "Cancelled," "Inactive," or "Expires on [date]." If it still says "Active" or "Renews on [date]," the cancellation did not take.
2. Check your email for a confirmation from Apple, Google, or InShot.
   • Apple and Google usually send an email within a few hours. If you do not see one after 24 hours, the cancellation may have failed.
3. Wait for your renewal date to pass without a charge.
   • If the cancellation worked, no charge will appear on your bank statement or card on that date. If you see a charge, immediately follow the refund steps in this guide or contact your bank.

Pro tip: Set a phone reminder for the day before your next renewal date was supposed to be. This gives you a final chance to check your cancellation if you forgot to verify it right away.

Pricing comparison and whether you should cancel

Should you keep InShot Pro or cancel and use the free version instead? This table helps you decide.

If you are paying monthly but only edit once or twice a month, cancel and use the free version. You will save RM274.80 per year. If you edit weekly, the monthly plan is worth keeping, but consider switching to yearly to cut costs in half. Most users who cancel do so because they overestimate how much they will edit. Be honest with yourself about frequency before deciding to keep the subscription.

What to know about InShot's terms and your options if they refuse to help

InShot's terms state that subscriptions auto-renew and that you must opt out 24 hours before the end of the period. The terms also say that any unused portion of a free trial is forfeited once you upgrade. These are strict conditions, and they favour InShot, but they are legal under Malaysian law as long as the company makes them clear upfront.

However, if InShot buries the cancellation instructions or makes the process unreasonably difficult, that crosses the line into unfair contract terms under the Consumer Protection Act 1999. In that case, you have grounds to demand a refund or escalate to the Ministry of Domestic Trade and Consumer Affairs. Many companies bank on users not knowing this, so do not hesitate to mention it if you need to escalate.

Checklist before you cancel InShot

Use this checklist to make sure you do not miss anything.

• Screenshot your current subscription plan and renewal date.
• Find your original purchase receipt (email or bank statement).
• Identify which platform you subscribed through: Apple, Google, or InShot direct.
• Export all videos you want to keep, including those with watermarks removed.
• Cancel at least 48 hours before the renewal date (better safe than sorry).
• Take a screenshot of the cancellation confirmation message.
• Save the confirmation email from Apple, Google, or InShot if one arrives.
• Check the subscription page again 24 hours later to verify the cancellation stuck.
• Monitor your bank statement on the old renewal date to confirm no charge appears.
• Keep all screenshots and emails for 90 days in case you need to dispute a charge.

Reviews from users who cancelled InShot in malaysia

Real users share their experiences with cancelling InShot and what they learned.

"I deleted the app and thought I had cancelled. Three months later I saw a charge and felt stupid. Now I know the app is separate from the subscription. I cancelled through Google Play properly this time, and it worked. The confusion is InShot's fault, not mine." - Ahmad, Kuala Lumpur.

"The monthly fee added up because I was not using it much. I kept meaning to cancel but kept forgetting. Once I finally did it, I set a reminder in my calendar so I never miss a renewal date again." - Priya, Selangor.

"I got a refund from Apple because I asked within 14 days. I just explained that I upgraded by accident during the trial. Apple approved it straight away." - Daniel, Penang.

These stories show that cancellation is straightforward once you know where to go, and refunds are possible if you act fast. Stopee helps you avoid the frustration these users felt by giving you the right steps from the start.

Contact and escalation information for InShot

InShot does not publish a physical address or phone number for Malaysia. All support goes through email or the in-app help menu. If you need to escalate a billing dispute, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) in Malaysia.

InShot support: Look in the InShot app under Help or Settings for a support email address. It is typically [email protected] or a similar format.

Apple App Store support: Visit reportaproblem.apple.com or go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Purchase History.

Google Play support: Visit support.google.com/googleplay or open Google Play > tap your profile icon > Help and feedback.

Ministry of Domestic Trade and Consumer Affairs (MDTCA): Visit mdtcc.gov.my or call their hotline for consumer complaints. They investigate unfair billing and can order refunds.

Your bank's fraud or dispute team: If all else fails, contact your bank's customer service and ask to dispute the InShot charge as unauthorised or fraudulent. They can reverse it and investigate.

Cancelling InShot takes just a few minutes once you know the right steps, and there is no reason to keep paying for a service you do not use. At Stopee, we have helped thousands of consumers cancel subscriptions, reclaim refunds, and avoid recurring charges they never wanted. Follow this guide step by step, take screenshots, and escalate to Apple, Google, or the MDTCA if InShot refuses to help. You are in control of your money. Stopee makes sure you stay that way.