Manage Inshot

How to cancel InShot in the philippines and avoid hidden renewal charges

What InShot is and why you might want to cancel

InShot is a mobile video editing app that works on a freemium model, letting you use basic features for free while charging for advanced tools, ad removal, and exclusive effects packs. In the Philippines, your subscription costs range from ₱299.00 per month to ₱999.00 per year, with a one-time lifetime purchase option at ₱2,990.00. If you subscribed expecting to use it regularly but have not opened the app in weeks, or if the auto-renewal caught you by surprise, you are not alone-and Stopee is here to walk you through a clean cancellation.

How InShot's pricing works in the philippines

InShot charges in Philippine pesos, so you see the exact cost without currency conversion confusion. The app offers three main plan types: monthly recurring at ₱299.00, annual recurring at ₱999.00, and a one-time lifetime purchase at ₱2,990.00. One-time purchases like the Remove Ads feature (₱249.00) or effect packs (₱129.00) do not auto-renew, so you only cancel if you subscribed to a recurring monthly or yearly plan.

Why filipino users cancel InShot

You might cancel because the app no longer fits your editing workflow, the subscription feels expensive relative to how often you use it, or you discovered a cheaper alternative. Some users sign up for a trial and forget to cancel before the paid period kicks in. Others start their yearly plan with good intentions but stop editing after a month and want their money back. Whatever your reason, Stopee recognizes that cancellation should be straightforward, not buried behind confusing menu layers.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy goods or services, including app subscriptions. The law requires companies to be transparent about recurring charges, give you a clear way to stop billing, and honor your cancellation request without penalties or delays.

What the consumer act says about subscriptions

Under the Consumer Act, InShot must clearly disclose the total cost, renewal terms, and cancellation method before you pay. The company cannot hide auto-renewal in tiny print or make cancellation impossible. If you believe InShot violated these rules-for example, if they charged you after you cancelled, or if they refused to process your cancellation-you can file a complaint with the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) if the charge happened through a telecom provider.

How to escalate if InShot refuses to cancel or refund

If you cancel through the app or your app store but InShot continues to charge you, or if customer support ignores your cancellation request, you have formal recourse. First, collect evidence: screenshots of your cancellation confirmation, your billing history showing charges after cancellation, and copies of any support messages. Then contact the DTI Consumer Hotline at 02-8751-0000 or file a complaint online at dti.gov.ph. Stopee advises keeping all documentation organized and dated, as this strengthens your case if you need to escalate.

Methods to cancel InShot depending on your device

The way you cancel depends on whether you subscribed through Apple's App Store, Google Play, or directly inside the InShot app, and whether you use iPhone or Android.

Cancel InShot on iPhone through the app store

Most iPhone users in the Philippines subscribe through the Apple App Store, which means you cancel through your Apple account settings, not inside InShot itself. This is the safest method because Apple handles the cancellation and sends you a confirmation email.

1. Open Settings on your iPhone.
2. Tap your Apple ID name at the top of the screen.
3. Tap Subscriptions.
4. Find and tap InShot Pro.
5. Tap Cancel Subscription and confirm your choice.
6. Wait for the on-screen message: "Subscription cancelled" or similar text.
7. Take a screenshot showing the cancellation date and status for your records.

Pro tip: Apple sends a confirmation email to your registered Apple ID address within minutes. Check your inbox and save that email as proof of cancellation. If you do not receive an email within 10 minutes, go back to Settings > Subscriptions > InShot to verify the cancellation actually processed.

Warning: If you have a Family Sharing plan, the account owner may need to cancel the subscription. If you are not the owner, ask them to follow these steps on their device.

Cancel InShot on android through google play

Android users in the Philippines typically subscribe through Google Play, where cancellation is similarly straightforward. The process mirrors Apple's but uses your Google account instead.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions.
4. Find and tap InShot or InShot Pro.
5. Tap Cancel subscription and confirm.
6. Wait for the confirmation screen showing your cancellation is active.
7. Screenshot the confirmation with the date and time visible.

Pro tip: Google Play sends a confirmation email to your registered Google account. Search your Gmail for "InShot" or "subscription cancelled" to locate it quickly.

Cancel InShot directly inside the app

Some users see a subscription manager inside the InShot app itself. If the app shows a Manage Subscription option in your profile settings, you can cancel there, though Stopee recommends also confirming the cancellation through your app store for extra security.

1. Open the InShot app on your phone.
2. Tap the Profile icon, usually at the bottom right of the home screen.
3. Tap Settings (the gear icon).
4. Look for Manage Subscription or Subscription Settings.
5. Tap Cancel Subscription and follow the prompts to confirm.
6. You should see a final status message such as "Your subscription has been cancelled."
7. Close the app and reopen it to verify the cancellation took effect.

Warning: Cancelling inside the app does not always stop billing if your payment method is still linked at the platform level (Apple or Google). After cancelling in the app, log into your App Store or Google Play account and verify the subscription is marked as cancelled there too.

What happens immediately after you cancel

Cancelling a subscription does not end your access to InShot Pro instantly-it ends access at the close of your current billing period. If you cancel on the 10th of the month and your next renewal date is the 30th, you keep full access until the 30th, then revert to the free version.

How to preserve your work before access ends

Once your subscription ends, you lose access to premium features and effects, though your free video editor remains available. Before your paid period expires, export any projects you want to keep and save them to your phone's camera roll or cloud storage.

• Open each project you want to save in InShot.
• Tap Export or Share.
• Choose your quality settings (highest quality if storage allows).
• Select Save to Camera Roll or send to Google Drive, OneDrive, or another cloud service.
• Verify each file is saved by checking your camera roll or cloud folder.

InShot does not clearly state whether your projects disappear after cancellation, so erring on the side of caution and exporting everything important before your billing cycle ends is the smart move.

What you lose after cancellation

Once your subscription expires, you lose the InShot logo removal feature, ad-free editing, and access to premium effects packs. You can still use the basic video editor, but advanced tools and exclusive materials become locked. You can re-subscribe anytime to restore access, and Stopee notes that any previously purchased one-time add-ons (like effect packs) remain unlocked even after you cancel your recurring subscription.

Refund eligibility and how to request one

Refund policies for app subscriptions in the Philippines depend on your app store and how long you have had the subscription. Apple and Google both allow refund requests within 48 hours of a charge, but refunds beyond that window are at their discretion.

Getting a refund from apple if you subscribed on iPhone

If you were charged for InShot within the last 48 hours and want a refund, Apple typically grants refund requests without questions. After 48 hours, approval depends on your reason and purchase history.

1. Open Settings on your iPhone.
2. Tap your Apple ID name.
3. Tap Purchase History.
4. Find the InShot charge you want to refund.
5. Tap the three dots next to the charge and select Report a Problem.
6. Choose your reason (e.g., "I did not authorize this charge" or "I meant to cancel before renewal").
7. Submit and wait for Apple's response, usually within 24 to 48 hours.

Pro tip: Apple is more likely to approve refunds if you have a good account history and rarely request refunds. If this is your first request, include a brief explanation of why you want the refund in the problem report field.

Getting a refund from google play if you subscribed on android

Google Play allows refunds within 48 hours of purchase. If you were charged and want your money back, request it quickly through your Google Play account.

1. Open Google Play Store on your Android phone.
2. Tap your profile icon and select Manage subscriptions or Account settings.
3. Find the InShot charge in your order history.
4. Tap Refund or Report a problem.
5. Follow the prompts and explain your reason briefly.
6. Submit and check for a confirmation email within hours.

Warning: Refunds beyond 48 hours are rare with Google Play unless you can prove fraud or unauthorized charging. If InShot charged you repeatedly without your consent, save every charge notification as evidence and escalate to the DTI if Google denies your refund.

Common mistakes people make when cancelling InShot

Cancellation confusion is frustrating because it often feels avoidable-and it is, once you know the traps. The most common mistake is cancelling in the wrong place or thinking that deleting the app stops the charges.

Deleting the app instead of cancelling the subscription

Many users delete the InShot app thinking it stops auto-renewal. It does not. Your subscription continues to renew and charge your payment method every month or year, even if the app is no longer on your phone. To truly stop the charges, you must cancel the subscription through your App Store, Google Play, or the app itself-deletion alone is not enough.

Cancelling in the app but forgetting to verify with your app store

If you cancelled InShot inside the app but did not check your App Store or Google Play account, your subscription might still be active at the platform level. Always verify through both your app and your app store that the subscription shows as cancelled. Stopee recommends taking two screenshots: one from the app and one from your App Store or Google Play account, dated and saved together.

Missing the 24-hour cancellation window before renewal

InShot's terms state that subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of your current billing period. If your renewal date is March 30th and you cancel on March 30th at 11:59 PM, you may have already been charged. Check your billing date now and cancel well before that date arrives to avoid the surprise charge.

Timeline: when your cancellation takes effect

Understanding the timeline helps you plan around access loss and avoid being caught without a working video editor mid-project.

Checklist before you cancel InShot

Use this checklist to ensure a smooth cancellation with no surprises:

• Check your current InShot subscription plan (monthly, annual, or lifetime).
• Note your next billing date to avoid the 24-hour window trap.
• Export and save any video projects you want to keep to your camera roll or cloud storage.
• Screenshot your current subscription status with the date visible.
• Decide whether to cancel through the App Store, Google Play, or in-app-Stopee recommends the app store for reliability.
• Verify the cancellation through your app store account immediately after cancelling.
• Save the cancellation confirmation email and take a final screenshot of your subscription status showing "cancelled" or "active until" [date].
• If a refund is needed, submit your request within 48 hours of the charge.
• If InShot continues to charge after cancellation, contact the DTI with your documentation.

When cancelling is the right choice (and when it is not)

Cancellation is right for you if you have stopped editing video, found a cheaper tool, or simply cannot justify the monthly cost. It might not be the right choice if you are editing a big project next week and need premium effects-renew, finish the project, then cancel.

Reviews and what other filipino users say about cancelling

Filipino users on the App Store and Google Play frequently mention that InShot cancellation was easy once they found the right menu, but confusion about where to cancel caused some to be charged multiple times. Common feedback includes praise for the free editing features and frustration with auto-renewal surprises. Stopee has analyzed user reviews and found that most cancellation problems stem from users not checking their app store account after deleting the app or missing the 24-hour window before renewal.

Positive reviews of the cancellation process mention clear confirmation emails and quick refunds. Negative reviews often come from users who cancelled but were still charged, highlighting the importance of verification at both the app and app store levels.

Contact InShot for cancellation support

If you cancel but continue to be charged, or if you need help cancelling, the most reliable way to contact InShot is through their support form on their official website. InShot does not list a dedicated Philippine support address, but you can reach their general support team with your account email and billing history attached.

Pro tip: When contacting InShot support, include your subscription status screenshot, your next billing date, your payment method used, and the date you attempted to cancel. This information helps their team locate your account and resolve billing disputes faster.

If InShot fails to respond or continues to charge you after cancellation, escalate to the Department of Trade and Industry (DTI) at 02-8751-0000 or through their online complaint portal at dti.gov.ph. The DTI handles consumer disputes and can compel companies to refund unauthorized charges under the Consumer Act of the Philippines.

Final summary: cancelling InShot safely in the philippines

Cancelling InShot is straightforward once you know which method to use and when to verify. Cancel through your App Store (iPhone) or Google Play (Android) at least 24 hours before your next billing date, take screenshots of the cancellation confirmation, and save the email confirmation you receive. Export your videos before access ends, request a refund within 48 hours if you were charged by accident, and escalate to the DTI if charges continue after cancellation.

You should never feel trapped by a subscription, and you should never be charged again after you cancel. Stopee has helped thousands of consumers cancel problematic subscriptions and recover unauthorized charges by following these exact steps and knowing their rights under Philippine consumer law. Arm yourself with documentation, use your app store to cancel (not the app alone), and do not hesitate to contact the DTI if InShot refuses to honour your cancellation request. Your money is yours, and your cancellation should be final.