Manage Novoresume

How to cancel Novoresume and get your refund in malaysia

Why you might want to cancel Novoresume

If you signed up for Novoresume's Premium plan to build a resume quickly and land a job, you've done what you needed to do. The resume is complete, the interviews are behind you, and now you're looking at a renewal charge you don't actually need. This is a common moment for Malaysian users, and it's exactly when cancellation becomes important-especially within that critical 14-day refund window.

Novoresume is a web-based resume and CV builder that offers time-limited Premium access in periods of one month, three months, or one year. The company claims its pricing model is not subscription-based and that you won't face automatic charges without your consent. For users in Malaysia, this distinction matters because it means you're paying for fixed access, not an endless subscription. However, understanding exactly how to stop that charge and recover your money requires clear steps and the right consumer protections on your side.

At Stopee, we've helped thousands of Malaysian consumers navigate cancellations like this one. The goal of this guide is to arm you with the exact process, timeline, and language you need to cancel Novoresume confidently and recover your money if you qualify.

What Novoresume premium actually includes

The free tier is deliberately limited. Once you upgrade to Premium, you unlock multiple resume versions, up to 10-page documents, custom layouts, matching cover letters, 12 fonts, 74 colour themes, creative backgrounds, four picture styles, rating styles, icons, and specialised sections. For most users, the real value is escaping the watermarked resume in the free tier and gaining full control over design and exports.

Many Malaysian job seekers find this useful for a sprint-building three or four tailored resume versions in a week. Once that sprint ends, the Premium features lose their urgency, and the monthly charge becomes a tax on a tool you no longer use actively.

How novoresume's pricing structure works in malaysia

Novoresume displays prices in USD on its official pricing page and converts them to Malaysian Ringgit (RM) at checkout. The company operates from Copenhagen, Denmark, and applies Danish law to all customer contracts. Critically, there is no Malaysia-specific office, support centre, or postal address for cancellations. All cancellations must be processed online via email or through the web support system.

The company offers a seven-day free trial on the Basic account (no credit card required), followed by paid Premium tiers. Once you purchase, you are committing to a fixed period-not an ongoing subscription, according to Novoresume's stated model-but renewal charges can still surprise users who don't cancel proactively.

Your consumer rights and what they mean for you

Malaysia's Consumer Protection Act 1999 (CPA 1999) is your first line of defence when dealing with online purchases and service cancellations. Understanding these rights transforms you from a passive customer into an empowered advocate for your own refund.

The 14-day cooling-off period and how it protects you

Under the CPA 1999, you have the right to cancel a distance contract (which includes online purchases like Novoresume) within 14 calendar days from the date of purchase, without giving any reason and without penalty. This cooling-off period is absolute-Novoresume cannot waive it, and the company must honour your refund request if you act within this window.

The 14 days run from your purchase date, not from the day you receive a confirmation email or the day you first use the service. Pro tip: if you purchased on January 10th, your refund window closes at the end of January 23rd. Save your purchase confirmation email immediately-this date is everything.

What the CPA 1999 requires Novoresume to do

Once you notify Novoresume of cancellation within the 14-day window, the company must refund all payments you've made, including any transaction fees, within 14 calendar days of receiving your cancellation notice. Novoresume cannot ask you to explain why you're cancelling or impose cancellation fees. The refund must be returned to your original payment method (credit card, debit card, or digital wallet).

If Novoresume refuses to refund you within 14 days of your cancellation notice, or if the company disputes your right to cancel, you can escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). These are your formal escalation points if the company doesn't comply.

What happens after the 14-day window closes

After 14 days have passed, your right to a full refund under the cooling-off period expires. At this point, Novoresume can choose to refuse a refund, though you can still request to cancel your access and halt future charges. Some companies offer partial refunds on a pro-rata basis after the cooling-off window, but this is discretionary-not a legal obligation. Your best move is to act within the 14-day window whenever possible.

The verified methods to cancel Novoresume

Novoresume does not make cancellation obvious on its website. There is no one-click "Cancel Subscription" button in your account dashboard. Instead, the company requires you to contact support directly. Stopee has identified two working cancellation channels: email and web-based support chat. Email creates the best paper trail and is your safest option.

Cancellation via email (the recommended method)

Email is your strongest cancellation method because it creates a dated, documented record that Novoresume received your request. This record is critical if you need to escalate to the FMCA or dispute a failed refund.

1. Send an email to [email protected] with the subject line Cancel Purchase
   • Include your full name, email address, and telephone number
   • State your purchase date and order number (from your confirmation email)
   • Write the current date clearly
   • Add the reason for cancellation if you wish (optional, but helpful for tracking)
   • Request written confirmation of cancellation receipt
2. Save a copy of the email you send-print it or screenshot it for your records
3. Note the exact time and date you send the email
4. Expect an automated acknowledgement or manual reply within 24-48 hours
5. If you receive no response within 48 hours, send a follow-up email or contact support via the web chat
6. Once Novoresume confirms cancellation, your Premium access will end at the end of your paid period, and you should receive a refund within 14 days

Cancellation via web-based support chat

Novoresume's website includes a live chat or support ticket system. This method is faster for initial contact but weaker for documentation. Use it as a secondary option or to follow up on an email that hasn't been answered.

1. Visit the Novoresume website and locate the "Contact Us" or support chat link (usually in the footer or help section)
2. Explain that you want to cancel your Premium access and request a refund
3. Provide your purchase date, order number, and email address
4. Ask the support agent to send you a confirmation email once the cancellation is processed
5. Screenshot the entire chat conversation before closing the window
6. Follow up with an email to [email protected] referencing the chat date and agent name to formalize the request

Your step-by-step cancellation checklist

Before you contact Novoresume, prepare your account and documents. This preparation prevents delays and protects your data.

What you must do before sending cancellation

Novoresume states that your account data (resumes, cover letters, account information) remains saved after Premium access ends. However, user reports indicate that access to certain features and downloads can become restricted once your paid period expires. To be safe, export everything now.

1. Log into your Novoresume account and download every resume and cover letter you may need in the next three months
   • Export as PDF for maximum compatibility
   • Save files to your computer or cloud storage (Google Drive, OneDrive, iCloud)
   • Check that all formatting, fonts, and colours are preserved in the PDF
2. Take a screenshot of your active plan page showing your plan type (Monthly, Quarterly, or Yearly Premium) and the renewal date
3. Find your purchase receipt or order confirmation email from Novoresume
4. Extract the order number, purchase date, and amount paid from that email
5. Open a new document (Word, Google Docs, or notepad) and record:
   • Your full name and email address
   • Purchase date
   • Order number
   • Amount paid in RM
   • Plan duration (1 month, 3 months, or 1 year)
   • Current date (today's date)
6. Calculate how many days remain in your 14-day refund window and write that down

The cancellation email template you can use

Copy this template and personalise it with your details. Sending a clear, structured email reduces the chance of back-and-forth confusion.

To: [email protected]
Subject: Cancel Purchase

Dear Novoresume Support,

I wish to cancel my Premium subscription effective immediately and request a full refund under the Consumer Protection Act 1999, Section 10 (cooling-off period).

Account details:
Full name: [Your full name]
Email address: [Your email]
Telephone: [Your phone number]
Purchase date: [Date]
Order number: [Order ID from receipt]
Plan type: [Monthly/Quarterly/Yearly]
Amount paid: RM [Amount]
Current date: [Today's date]

Reason for cancellation: [Optional-e.g., "Completed job search" or "No longer needed"]

Please confirm receipt of this cancellation request and provide a refund timeline. I expect a refund to my original payment method within 14 days as required by Malaysian consumer law.

Thank you for your prompt attention.

Best regards,
[Your name]

Novoresume's pricing and refund timeline in malaysia

Understanding the exact cost and refund window helps you calculate whether you're within the 14-day cancellation period and what amount you should expect back.

Note: Exchange rates fluctuate, so the RM equivalent varies. Your exact charge will appear in RM on your credit card or bank statement. Use that amount in your refund request.

Refund timeline and how to track it

Once Novoresume confirms your cancellation via email, the refund process has two phases: processing and settlement.

1. Processing phase (days 1-3): Novoresume transfers your refund request to its payment processor
2. Settlement phase (days 4-14): Your bank receives the refund and credits your account
3. Check your bank account or credit card statement 7-14 days after Novoresume's confirmation email
4. If the refund has not appeared after 14 days, contact Novoresume again with your original cancellation email and order number
5. If Novoresume still refuses or delays beyond 14 days, escalate to the FMCA or MDTCA with your email chain as evidence

What happens to your account after cancellation

Cancelling Novoresume doesn't delete your account or your saved resumes. Understanding what you retain and what you lose prevents frustration after the cancellation is complete.

Your data after premium access ends

Novoresume explicitly states that your account information-resumes, cover letters, templates, and settings-remains stored even after your paid Premium period expires. You can log back in and view your resumes anytime. However, your ability to edit, export, or apply Premium features (custom colours, advanced fonts, creative backgrounds) ends when your paid access ends.

In practical terms, this means your data is safe, but if you cancelled your Premium access, you cannot export new versions or make significant changes without purchasing Premium again.

Reactivating your account later

If you cancel now and need Novoresume again in six months, you can simply purchase a new Premium plan. Your old resumes and account information will still be there, ready to edit and export. You won't lose anything by cancelling.

Common mistakes malaysians make when cancelling Novoresume

Cancellation should be straightforward, yet many users stumble on avoidable errors that delay refunds or result in lost claims. Learning what to avoid puts you ahead.

Mistake 1: assuming you can cancel through the account dashboard

Many users log into their Novoresume account looking for a "Cancel Subscription" or "Manage Billing" button-and find nothing. Novoresume deliberately does not offer one-click cancellation through the dashboard. The only way to cancel is to contact support by email or chat. If you spend 20 minutes hunting for a cancel button, you've wasted time. Go straight to email.

Mistake 2: not recording your purchase date and order number

Your purchase date is the anchor point for your entire 14-day refund window. If you can't find or remember your purchase date, you lose all leverage in a dispute. The moment you purchase Novoresume, save the confirmation email. Write the date on a sticky note. Screenshot the receipt. Do not rely on memory.

Mistake 3: cancelling via email but not keeping a copy of the sent message

Email systems occasionally glitch. Novoresume might claim it never received your cancellation email, or the email lands in spam. If you didn't save a copy of the email you sent, you have no proof you tried. Always take a screenshot or print your sent email before closing it. This is your evidence if you need to escalate.

Mistake 4: not exporting your resumes before cancellation

You cannot edit or fully export resumes in the Basic free tier once Premium expires. If you need a resume version later, you'll have to either pay for Premium again or manually rebuild it. Export everything to PDF now, while you still have Premium access. Do not wait until after cancellation to do this.

Mistake 5: cancelling after the 14-day window closes

After 14 days, you lose your absolute right to a refund under Malaysian law. You can still request cancellation to stop future charges, but recovering your money becomes discretionary. If you purchased on the 10th of the month, don't wait until the 20th. Act on day 8 or 9 to give yourself a safety margin.

Pricing comparison: is Novoresume worth keeping?

If you're on the fence about whether to cancel, this comparison helps you weigh the cost against actual use. Stopee recommends cancelling if you fall into the first two categories.

How stopee can help you recover your money

If Novoresume refuses your refund or ignores your cancellation request, Stopee has worked with thousands of Malaysian consumers to escalate disputes and recover money. We maintain templates, escalation procedures, and guidance on engaging the FMCA and MDTCA to pressure companies into compliance with the CPA 1999.

Visit Stopee to access your free cancellation toolkit, including email templates, consumer authority contact details, and step-by-step dispute escalation guides. Stopee has helped thousands of consumers cancel unwanted services and recover refunds. Our mission is to empower you with the exact knowledge and language you need to act with confidence and get results.

Your next steps and contact information

The process is clear: gather your documents, send a structured email, and follow the timeline. Here's exactly what to do right now.

Immediate actions (today)

1. Find your Novoresume purchase confirmation email
2. Note your purchase date, order number, and amount paid
3. Log into your Novoresume account and export all resumes and cover letters to PDF
4. Calculate whether you are within the 14-day cancellation window
5. Use the email template above and send to [email protected] with subject Cancel Purchase
6. Save a screenshot of the sent email and the recipient's confirmation reply

Novoresume contact details

Email: [email protected]
Subject line: Cancel Purchase
Response time: 24-48 hours (typically)
Headquarters location: Copenhagen, Denmark (online support only; no Malaysia office)

Novoresume does not publish a postal mailing address for cancellations. All cancellations must be processed via email or web chat. If you need to escalate beyond Novoresume, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or the Federation of Malaysian Consumers Associations (FMCA) with your email chain as evidence.

Escalation contacts if Novoresume refuses

Federation of Malaysian Consumers Associations (FMCA): Complaints on breach of CPA 1999
Ministry of Domestic Trade and Consumer Affairs (MDTCA): Formal complaints and regulatory action

Include your cancellation email, Novoresume's response (or lack thereof), and this guide as supporting evidence of your right to cancel under Malaysian consumer law.

Final summary and empowerment

Cancelling Novoresume is simple once you know the rules and the exact email to send. You have absolute legal protection under the Consumer Protection Act 1999 for the first 14 days. Use it. Export your resumes now, send your cancellation email today, and expect your refund within 14 days of Novoresume's confirmation.

If Novoresume pushes back or delays, you have escalation channels backed by Malaysian law. Stopee empowers you with the knowledge that you don't have to accept a "no" from a company that tries to ignore its legal obligations. You are in control of this cancellation, and you have every right to recover your money if you act within the window. Stopee has helped thousands of Malaysian consumers navigate this exact situation and come out with refunds in hand. Your cancellation is one email away.