Manage Novoresume

How to cancel novoresume in nigeria and recover your money

What novoresume is and why you might want to leave

Novoresume is an online resume and cover letter builder designed to help job seekers in Nigeria create polished application documents quickly. The platform offers both free and premium versions, with paid features unlocking professional templates, advanced editing tools, and multiple download formats to boost your chances in the job market.

You access Novoresume through its website or mobile app, and the service aims to simplify what can feel like an overwhelming task: turning your work history into a document that catches a recruiter's eye. However, if you've subscribed to the Premium tier and now find yourself ready to move on-whether you've landed your job, found a better alternative, or simply decided the investment isn't worth it-cancelling is straightforward once you know the process.

At Stopee, we've helped thousands of Nigerians navigate subscription cancellations, and we know that clarity and confidence matter when you're managing your money. This guide walks you through every step of cancelling Novoresume, protecting your refund rights, and avoiding common traps that trap unwary users.

Why people cancel novoresume

Most Nigerian job seekers cancel Novoresume after they've achieved their goal: landing an interview or job offer. Others find the free tier sufficient for their needs, or they prefer competing tools with better local payment options or customer support. Some discover hidden renewal charges and want out immediately.

Whatever your reason, cancelling should never feel like a battle. Stopee exists to make sure you understand your rights and complete the process without losing money or access to your work.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you as a buyer of digital services, including online resume builders. You have the right to accurate information about pricing, billing terms, and cancellation procedures before you pay.

If Novoresume charges you without explicit consent, fails to honour a refund promise, or makes cancellation deliberately difficult, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC). Stopee recommends keeping all confirmation emails, receipts, and cancellation requests as evidence if you need to lodge a formal complaint.

The 14-day money-back guarantee

Novoresume explicitly offers a 14-day refund window from the date of your first Premium upgrade. This is a legal right you can enforce, not a favour. If Novoresume refuses a refund within this window without a valid reason (such as proof that you already downloaded your resume), you can report them to the FCCPC.

Distance selling and withdrawal rights

Because Novoresume operates online and you purchase remotely, consumer protection rules grant you a 14-day cooling-off period under Nigerian distance-selling principles. However, Novoresume's terms note that this right may not apply once you begin downloading content. Act quickly if you want a refund.

Pricing plans and what you're paying for

Understanding Novoresume's cost structure helps you decide whether cancellation makes sense or if you should pause instead. Below is a breakdown of the plans available.

Exact Nigeria pricing in Naira is not published by Novoresume; most billing is in USD or through app stores (Apple App Store, Google Play), which charge in your local currency. Before cancelling, check your last receipt to confirm what you actually paid.

Why pricing matters for your refund claim

If you paid via credit card or debit card directly, you have two refund routes: ask Novoresume first (within 14 days), then escalate to your bank's chargeback process if they refuse. If you paid through an app store, Apple and Google have their own refund policies, often more lenient than the service itself. Stopee recommends always requesting a refund from the original payment method first, as this is fastest.

How to cancel novoresume step by step

Cancellation method depends on where you bought your subscription. Follow the path that matches your purchase.

Cancel via email (web purchase)

If you bought your Premium subscription directly on novoresume.com, email cancellation is your only official route. Novoresume does not provide an in-app cancellation button or account settings toggle for web users.

1. Open your email and compose a new message to contact@novoresume.com.
2. Include the following details in the subject line: "Subscription Cancellation Request".
3. In the email body, provide:
   • Your full name (as registered on your Novoresume account)
   • The email address linked to your account
   • Your order or purchase date
   • Your order number (from your receipt)
   • A clear statement: "I wish to cancel my Premium subscription effective immediately."
4. If you purchased within the last 14 days and want a refund, add: "I am within the 14-day money-back guarantee window and request a full refund."
5. Send the email and keep a copy in a folder marked "Cancellations" for your records.
6. Watch for a reply within 3-5 business days. If you hear nothing after a week, send a follow-up email or escalate (see "What to do if Novoresume ignores you" below).

Pro tip: Use your email provider's read receipt feature so you know when Novoresume opens your message. This creates a timestamp if you need evidence later.

Cancel via apple app store (iOS users)

If you subscribed through the Apple App Store on iPhone or iPad, you control your subscription directly in your device settings. Novoresume cannot force you to stay; Apple gives you the final say.

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner (your photo or initials).
3. Select Subscriptions.
4. Find Novoresume in your active subscriptions list and tap it.
5. Tap Cancel Subscription or Edit (depending on your iOS version).
6. Confirm the cancellation. Apple will show you your renewal date; after you cancel, you'll have access until that date, then it stops.
7. Take a screenshot of the cancellation confirmation screen.

Warning: Some versions of iOS show "Cancel Subscription" immediately, others require you to tap "Edit" first. Both lead to the same result: instant cancellation with access until your next billing date.

Cancel via google play (Android users)

Android users on Google Play follow a similar process, with controls managed through your Google account settings rather than the Novoresume app itself.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions or Subscriptions.
4. Tap Manage subscriptions.
5. Find and select Novoresume from your active list.
6. Tap Cancel subscription.
7. Select your reason for cancelling (optional, but Google uses this for service improvement).
8. Confirm the cancellation and take a screenshot.

Your access continues until your next billing cycle. After cancellation processes, you'll receive a confirmation email from Google.

Pro tip: If you subscribed via an app store and want a refund, you may have better luck requesting it directly from Apple or Google rather than from Novoresume. App stores are often more flexible with refunds within 14-30 days of purchase.

What happens after you cancel

Cancellation itself is instant, but your access and billing work differently depending on your subscription type. Understanding the timeline prevents nasty surprises on your next bank statement.

Your access after cancellation

Once you cancel, you lose Premium features immediately-but your account and any resumes you created remain on Novoresume's servers. You revert to the free Basic tier, which means:

• You can still view and edit resumes you've already made.
• You cannot download resumes in PDF, Word, or other formats (this requires Premium).
• You cannot access premium templates for new resumes.
• You can use the limited free templates and basic editing tools.

If you need your resume before cancelling, download it while you still have Premium access. Once you cancel, you'll need to resubscribe to download again-a trap many users fall into.

Billing stops after cancellation

Novoresume does not renew automatically for direct web purchases. Once your paid period expires, you're charged nothing further. However, for app store subscriptions (Apple/Google), the platform respects the app store's renewal settings. If you've already cancelled through the app store, no further charges occur.

Warning: Check your bank or credit card statement 7-10 days after cancellation to confirm no surprise charges appear. If a charge does appear after cancellation, contact your bank immediately and file a dispute.

Account data and how long it's kept

Novoresume typically retains account data for a period governed by its privacy policy and applicable Nigerian data protection rules. If you want to export or delete your data entirely, email contact@novoresume.com with a clear data export or deletion request. They should respond within 30 days.

Will you get a refund

Refund eligibility hinges on timing and how you paid. Stopee breaks down your scenarios below.

Eligible refunds: the 14-day window

Novoresume explicitly guarantees a full refund if you request it within 14 days of your first Premium upgrade. This applies to new accounts upgrading for the first time. To claim it:

1. Calculate the date you paid (day one).
2. Confirm you are still within day 14.
3. Email contact@novoresume.com with "14-Day Refund Request" in the subject.
4. State your purchase date, order number, and confirm you have not downloaded your resume (or have just begun exploration).
5. Request the refund amount and your preferred method (original payment card, bank transfer, etc.).
6. Novoresume should process the refund within 5-7 business days if approved.

Ineligible refunds: after 14 days or after download

Novoresume's terms state that the 14-day refund right may not apply once you've downloaded your resume. The logic is that you've received the primary benefit (a finished document) and cannot "unuse" it. This is a common dark pattern in software licensing, but Novoresume is transparent about it.

If you're past 14 days and still want a refund, you have two options:

• Appeal to Novoresume directly: Email support explaining hardship or a genuine error. Some support teams grant exceptions, especially if you've never contacted them before.
• Chargeback via your bank: If you paid by card, your bank's chargeback process allows you to dispute the charge. Banks often favor consumers for digital services that don't deliver clear value. This typically takes 30-60 days but succeeds in around 40-50% of cases.

If you purchased through Apple App Store or Google Play, contact the platform directly for a refund, not Novoresume. App stores have their own 14-30 day refund windows and often honor requests even slightly outside the window.

App store refunds (Apple and google)

Apple and Google operate independently from Novoresume's refund policy. To request a refund from your app store:

• Apple: Visit https://reportaproblem.apple.com, select your purchase, and choose "Request refund". Provide your reason. Apple typically responds within 48 hours.
• Google: Open Google Play, go to Payments and Subscriptions > Subscriptions, select Novoresume, tap the menu, and choose "Request a refund". Google usually processes refunds within 24-48 hours if approved.

Pro tip: Always try the app store refund first if you purchased there. App stores are more lenient and faster than contacting the service directly.

Common mistakes nigerians make when cancelling

We understand the frustration of navigating subscription cancellations, especially when companies design the process to be opaque. Here are the traps Stopee sees repeatedly.

Downloading your resume before cancelling

Once you've downloaded your resume, Novoresume can (and often does) refuse refunds by citing their terms. If you're within 14 days and thinking about a refund, download first, then cancel after the download is complete and you've backed up your file. This protects your refund claim.

Emailing support without order details

Vague cancellation emails get delayed or ignored. Novoresume's support team handles hundreds of requests; yours needs your order number and email address in the first sentence, or it gets lost. Always include these details upfront.

Cancelling through the app instead of your account settings

Deleting the Novoresume app from your phone does NOT cancel your subscription. It only removes the app icon. Your Premium billing continues unless you cancel through the App Store or Google Play settings directly. Stopee has seen users waste months of money on this mistake alone.

Ignoring the confirmation email

After you cancel via Apple, Google, or email, you'll receive a confirmation message. Don't delete it. Save it to a folder or print it. This is your proof of cancellation if a charge appears later or if you need to escalate to your bank.

Not checking your bank statement

Even after cancellation, some subscriptions renew due to system glitches or conflicting settings. Check your statement 10 days after cancellation to confirm no charge appears. If it does, contact your bank before contacting Novoresume; your bank can reverse the charge faster.

How to complain if novoresume refuses to cancel or refund

If Novoresume ignores your cancellation request or wrongly denies a refund you're entitled to, escalate immediately. Stopee recommends following this chain of action.

Step one: firm written demand

Send a second email to contact@novoresume.com with "Formal Cancellation and Refund Demand" as the subject. Be specific about what you want, the date of your request, and the action you expect within 7 days. State that you are aware of the 14-day guarantee and your consumer rights under Nigerian law.

Step two: federal competition and consumer protection commission

If Novoresume does not respond within 7 days, file a complaint with the FCCPC. You can submit a complaint online at www.fccpc.gov.ng or call their hotline. Include all emails, receipts, and timestamps. The FCCPC takes digital fraud and unfair contract terms seriously.

Step three: chargeback (bank or card issuer)

Contact your bank or credit card company and explain that you requested a refund or cancellation from an online service and the company refused without justification. Provide copies of your cancellation request and Novoresume's response (or non-response). Your bank will file a dispute on your behalf.

Pro tip: Keep all evidence in one folder: order confirmations, cancellation emails, bank statements, and screenshots. Digital copies are sufficient, but print a backup if possible.

Your checklist before and after cancelling

Use this checklist to ensure you've covered all bases before you hit cancel.

Novoresume's contact details and headquarters

Novorésumé ApS is the official company behind Novoresume. Below are the details you need for cancellations or complaints.

Email and customer support

Customer support email: contact@novoresume.com

This is the primary route for cancellations, refund requests, and complaints. Responses typically take 3-7 business days. Include your full name, email, order number, and a clear statement of what you need.

Company headquarters (Denmark)

Novorésumé ApS is registered in Denmark and does not maintain a specific postal address for Nigerian customers. However, if email support fails, you may escalate to their parent company or escalate to the FCCPC, as noted above.

Escalation: federal competition and consumer protection commission (Nigeria)

Website: www.fccpc.gov.ng

How to lodge a complaint: Use the online complaint form at the FCCPC website or call their consumer hotline (number available on their site). Provide your order confirmation, cancellation request, and Novoresume's response (or lack thereof). The FCCPC investigates breaches of the Federal Competition and Consumer Protection Act 2019.

Summary: stay empowered

Cancelling Novoresume is simple once you know the route. Whether you're cancelling a web purchase, Apple subscription, or Google Play membership, the process takes minutes. Your refund rights are protected for 14 days, and your consumer protections under Nigerian law remain in effect if the company refuses to honour them.

Download your resume before you cancel. Include your order number in all emails. Monitor your bank statement for 10 days after cancellation. And if Novoresume drags its feet, remember that the FCCPC exists to back you up.

Stopee has helped thousands of consumers cancel subscriptions with confidence and recover refunds they were entitled to. Use this guide to do the same. Keep your confirmation emails, know your rights, and don't let a digital service trap your money. You've got this.