Manage Restoro

How to cancel Restoro and stop recurring charges in malaysia

What Restoro is and why malaysians are signing up

Restoro is a Windows repair and optimisation software service that scans your PC, identifies system issues, and offers repairs tied to a paid subscription or one-time licence. If you bought Restoro thinking it was a quick fix, you are not alone - many Malaysian users discover later that billing continues unless you actively cancel the subscription through the proper channel.

The service sells three main payment options. The Basic plan costs $29.95 (approximately RM141) as a one-time purchase. Premium runs $39.95 (approximately RM189) per year. Extended costs $59.95 (approximately RM283) per year. For Malaysian users, these USD prices are converted by your bank at the exchange rate on the day of your transaction, so your actual ringgit charge may vary slightly.

The real problem malaysian users face

Restoro's cancellation path is not obvious. The company offers limited public support - a help centre, one email address ([email protected]), and a stated 24/7 support channel - but no publicly listed live chat and no publicly listed phone number. This creates frustration when you want to cancel cleanly and have proof on record.

Many users assume uninstalling the software stops your billing. It does not. Your subscription remains active until you formally cancel it through Restoro's account system or via direct email to their support team. This is where Stopee steps in: we help you understand exactly where to go and what to do, so you do not waste days chasing support or get hit with unexpected charges.

How Restoro charges malaysian customers

Restoro has no verified local Malaysian pricing page in ringgit, no verified Malaysian office, and no verified local cancellation address listed for Malaysia. This means you are dealing with an international software seller. Your strongest protection comes from keeping screenshots of your plan, receipts, invoices, and card statements. If a recurring charge continues after cancellation, you can escalate to your bank, KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup), or TTPM (Tribunal Tuntutan Pengguna Malaysia).

Your consumer rights in malaysia when cancelling Restoro

Malaysian consumer law gives you clear protections when dealing with subscription services, even when the company is based overseas.

The consumer protection act 1999 and your cancellation rights

The Consumer Protection Act 1999 (CPA 1999) protects you when you enter a contract with Restoro, whether online or via email. The Act requires that services are supplied with reasonable care and skill, and that any contract terms are fair and transparent. If Restoro's cancellation process is hidden or deliberately hard to find, this may breach the Act's requirement for clarity.

If you believe Restoro has charged you after a valid cancellation request, or if the company refuses to cancel despite your repeated attempts, you have the right to lodge a complaint with TTPM. This tribunal handles consumer disputes up to a certain value and can order refunds or compensation. You do not need a lawyer to file a complaint. Stopee recommends keeping all emails, payment records, and screenshots as evidence when you escalate.

What to do if Restoro refuses to cancel

First, document everything. Send your cancellation request in writing (email is fine) to [email protected]. Keep a copy. If Restoro does not respond or refuses to cancel, send a second email marked "Cancellation Request" with the date and time. Again, keep a copy.

If the company continues charging you after a clear cancellation request, you have three escalation routes. Contact your bank and dispute the charge as unauthorised. Lodge a formal complaint with KPDN, which oversees fair trading. Or file a claim with TTPM if the amount justifies it. Stopee has helped thousands of Malaysian consumers use these routes successfully when a service refuses to honour a cancellation.

How to cancel Restoro step by step

Use these methods in order of reliability - the first is fastest if your account is accessible.

Method 1: cancel through your Restoro account (fastest)

If you can log in to your Restoro account, this is your quickest route to cancellation. You create a record inside the system, which Restoro timestamps and logs.

1. Open your web browser and go to the Restoro Help Centre at support.restoro.com/hc/en-us
2. Look for a "Sign In" or "Log In" option on the page
   • If you see one, enter your email and password
   • If you do not see one, scroll to the bottom of the page - sometimes the login is in the footer
3. Once logged in, navigate to Account, Subscription, Billing, or My Plan - the exact label varies
   • Some versions show "Manage Subscription" or "View Plan"
   • Click whichever option appears
4. Look for a "Cancel Subscription" or "Unsubscribe" button
   • Warning: Do not click "Uninstall" or "Remove Software" - these do not cancel billing
   • You must click the subscription cancellation button
5. Follow the prompts and confirm your cancellation
   • Take a screenshot of the confirmation message
   • Note the date and time shown on the confirmation
6. Check your email for a cancellation confirmation from Restoro
   • If you do not receive one within 24 hours, escalate to their support email

Method 2: email cancellation (most documented)

If you cannot find the cancel button in your account, or if your login is not working, email Restoro directly. This method is slower but creates a written record that you can use if disputes arise later.

1. Open your email client and compose a new message to [email protected]
2. In the subject line, write exactly: "Subscription Cancellation Request"
3. In the email body, include the following details:
   • Your full name
   • The email address linked to your Restoro account
   • Your current subscription plan (Basic, Premium, or Extended)
   • Your next billing date (find this in your account or on your last invoice)
   • The date you want the cancellation to take effect
   • A clear statement: "I request that my Restoro subscription be cancelled effective immediately" or "effective [date]"
4. Send the email and keep a copy in a folder labelled "Restoro Cancellation"
5. Wait for a response from Restoro - they typically reply within 24 to 48 hours
   • Pro tip: Check your spam or junk folder in case their reply lands there
6. When Restoro replies, they should confirm the cancellation date and your final billing date
   • Screenshot this confirmation and save it with your original email
7. If you do not hear back within 48 hours, send a follow-up email with "URGENT: Cancellation Confirmation Needed" in the subject line

Method 3: contact through the help centre form

Restoro's Help Centre may have a contact form where you can submit a cancellation request. This is slower than email but useful if you are not sure of the support email address or if direct email is not working.

1. Visit support.restoro.com/hc/en-us
2. Look for a "Contact Us" button or link - typically at the top or bottom of the page
3. Click on it and fill in the form with your details
   • Subject: "Subscription Cancellation"
   • Message: Copy the same text you would send via email (see Method 2 above)
4. Submit the form and note the reference number or confirmation message that appears
5. Screenshot this confirmation page
6. Restoro should reply within 24 to 48 hours - watch your email inbox and spam folder

What happens after you cancel Restoro

Cancellation does not feel complete until you see confirmation, and that uncertainty is stressful. Here is what to expect and how to verify everything worked.

Immediate steps after you submit a cancellation request

Once you have cancelled through your account, email, or the help centre form, your subscription status changes to "pending cancellation" or "cancelling" in the system. You should receive an email from Restoro confirming the cancellation and your final billing date. This email is your proof - save it.

Do not uninstall the Restoro software yet. Leave it on your PC until your final billing date passes, then uninstall it. This prevents confusion about whether the software is still active.

• Save the cancellation confirmation email in a dedicated folder
• Screenshot your account page showing the cancellation status
• Note the exact final billing date mentioned in the email
• Set a reminder for 3 days after the final billing date to check your bank statement

Checking that the cancellation worked

The real test comes on your next billing cycle. If Restoro charged you after your cancellation date, the subscription did not cancel properly.

1. Wait until 3 days after your final billing date has passed
2. Check your bank statement or credit card activity for any new Restoro charges
   • Look for charges of approximately RM141, RM189, or RM283 depending on your plan
   • Look for the merchant name "Restoro" or similar
3. If you see no new charge, the cancellation worked - proceed to uninstall the software if you wish
4. If you do see a charge after your cancellation date, escalate immediately (see the escalation section below)

Refunds and what Restoro owes you

Refund eligibility depends on when you paid and what Restoro's terms say, but Malaysian consumer law gives you important protections.

One-time purchase vs subscription refunds

If you bought the Basic plan as a one-time purchase for RM141, refund rules differ from annual subscriptions. Most software services offer a limited refund window - typically 14 to 30 days from purchase. Check your confirmation email to see if a refund window was mentioned.

If you bought Premium or Extended as an annual subscription, cancellation stops future charges but does not automatically refund the amount you already paid. However, if you cancel within a reasonable time after purchase (for example, within 30 days), many services will refund the unused portion. Stopee recommends asking Restoro for a partial refund when you cancel if you have used the service for less than a month.

How to request a refund from Restoro

Include a refund request in your cancellation email. Email [email protected] and ask for a refund of the unused portion of your subscription. Be specific: mention the date you purchased, the amount paid, the plan name, and the number of days you have used the service.

Pro tip: If Restoro refuses a refund and you believe you have a valid claim under Malaysian consumer law, you can escalate to TTPM or dispute the charge with your bank. Many banks will reverse the charge if you explain that you requested cancellation and a refund.

Pricing and payment options for malaysian users

Knowing what you paid and verifying the charge helps you spot errors and support refund claims.

Note: Prices shown are approximate and based on an exchange rate of 1 USD to 4.72 MYR. Your actual charge in ringgit depends on your bank's conversion rate on the day of the transaction. Always check your bank statement to confirm the exact amount charged.

Common cancellation mistakes and how to avoid them

Many Malaysian users make the same cancellation errors, and it often costs them money and weeks of frustration. Learning what goes wrong helps you get it right the first time.

Mistake 1: thinking uninstall equals cancellation

The biggest trap is assuming that deleting the Restoro software from your PC stops your subscription. It does not. The software is separate from your billing account. Uninstalling removes the program from your hard drive but leaves your subscription active with Restoro's payment system. You will still be charged on your next renewal date unless you explicitly cancel the subscription itself.

Do this instead: Cancel your subscription through your account or email first. Then uninstall the software.

Mistake 2: not saving proof before you cancel

Restoro's support is not always quick to respond, and if your cancellation confirmation email gets lost, you have no proof. Many users regret not taking screenshots of their plan details, next billing date, and subscription status before they cancelled.

Do this instead: Before you cancel, take a screenshot of your account dashboard showing your current plan, next billing date, and renewal amount. Save your most recent invoice or payment confirmation. If a dispute arises later, these screenshots become your evidence.

Mistake 3: using the wrong email or losing track of your account

If you created your Restoro account with one email address but your bank statement shows charges to a different card, or if you have changed emails since you signed up, support may struggle to find your subscription. Restoro's system searches by account email, not by card number.

Do this instead: Before you contact Restoro to cancel, confirm which email is linked to your account. Log in to your account if possible and note the email shown in your account profile. Include this email in your cancellation request.

Mistake 4: not escalating when support does not reply

Some users email [email protected] once, do not hear back within 48 hours, and assume their cancellation went through. Then they get charged again and realise nothing actually happened. Waiting without follow-up is a costly mistake.

Do this instead: If Restoro does not reply to your first cancellation email within 48 hours, send a follow-up email immediately. Mark it "URGENT: Cancellation Confirmation Needed". Keep sending follow-ups every 48 hours until you get a response. Document each email you send.

Before you decide to cancel - should you keep Restoro or go

Sometimes the issue is not whether to cancel but whether the service is right for you. If you are on the fence, consider these questions.

Reasons to keep Restoro

You might want to keep your subscription if your Windows PC is old, slow, or prone to crashes and Restoro has genuinely helped. If you run regular scans and see real improvements - faster boot times, fewer freezes, fewer error messages - the annual cost of RM189 or RM283 might be worth it. Some users find the peace of mind valuable, especially if they do not know how to maintain Windows themselves.

Premium (RM189 per year) offers better value than Extended (RM283) unless you need the extra support tier. Stopee recommends comparing Restoro's price and results to free alternatives like Windows Defender, Malwarebytes (free version), and CCleaner before you decide.

Reasons to cancel Restoro

Cancel if you believe Restoro is not fixing the problems you bought it for - if your PC is still slow after repairs, or if you notice no difference. Cancel if the software is conflicting with other programs on your PC, causing errors, or slowing your boot time. Cancel if you have only used it once or twice and realise you do not need it.

Cancel if you found a free alternative that works better. Windows Defender (built into Windows) now offers solid malware protection. Malwarebytes free edition catches threats that Windows misses. CCleaner (free) cleans junk files safely. If these tools are solving your problems without recurring charges, cancel Restoro and stick with free tools.

Getting help from stopee and consumer authorities

If Restoro refuses to cancel, continues charging after cancellation, or ignores your requests, you are not powerless. Multiple agencies and resources exist to help you.

Using stopee to guide your cancellation

Stopee (stopee.com) is a consumer advocacy site that specialises in cancellation guidance for services like Restoro. Stopee provides step-by-step instructions, documents common traps, and helps you build evidence for disputes. If you are unsure about your rights or worried you will mess up the cancellation, Stopee walks you through the exact steps in plain language.

Stopee also maintains updated information on refund windows, escalation contacts, and consumer law protections specific to Malaysia. Before you contact your bank or a government agency, visit Stopee to understand your strongest argument and gather the right evidence.

Escalating to KPDN, TTPM, or your bank

If Restoro ignores your cancellation requests or keeps charging you, you have three official escalation routes:

• Your bank: Call or visit your bank and dispute the charge as unauthorised. Explain that you requested cancellation and Restoro continued charging. Your bank can reverse the charge while it investigates.
• KPDN (Ministry of Domestic Trade and Cost of Living): File a complaint at kpdn.gov.my or visit your local KPDN office. KPDN oversees fair trading and can pressure Restoro to comply or refund you.
• TTPM (Tribunal Tuntutan Pengguna Malaysia): File a claim if the amount justifies it (generally disputes under a certain threshold). TTPM is a tribunal specifically for consumer disputes and can order refunds or compensation. No lawyer needed.

What to keep for your records

Documentation is everything if a dispute arises. Keep these items in a folder on your computer and in email.

Common questions answered by stopee

Real questions from real Malaysian users trying to cancel Restoro.

Will Restoro charge me again after i cancel

Only if the cancellation did not go through. If you receive a cancellation confirmation from Restoro and your account status shows "cancelled" or "no active subscription", you should not be charged again. If you do see a charge after the final billing date, that is an error or refusal to honour your cancellation - escalate to your bank or TTPM immediately.

Can i get a refund if i cancel after one month

That depends on Restoro's refund policy and how much time has passed. Most software services honour refunds within 14 to 30 days of purchase for annual subscriptions. If you are within that window, ask Restoro for a refund of the unused portion when you cancel. If they refuse, escalate to your bank or TTPM, especially if you used the service for less than a month and found it unhelpful.

What if i cannot log in to my Restoro account

Use the email method instead. Send your cancellation request to [email protected] with your account email address and the details listed in Method 2 above. Restoro can look up your subscription by your email address and process the cancellation manually. Follow up after 48 hours if you do not hear back.

Restoro cancellation address and contact details for malaysia

Restoro has no verified physical office in Malaysia. The company is based in Cyprus (Restoro Cyprus Limited, Nicosia) but operates globally. For Malaysian customers, all cancellations must go through the online channels below.

Final steps and your action plan

You now have the exact steps to cancel Restoro, the knowledge to protect yourself, and the escalation routes if something goes wrong. Cancelling cleanly is within your control.

Start now: log in to your Restoro account if you can access it. If you see a cancel button, click it and take a screenshot of the confirmation. If you cannot log in or do not see a cancel button, compose an email to [email protected] with your cancellation request (use the template in Method 2). Send it today and set a reminder to follow up in 48 hours if you do not hear back. Keep all emails, screenshots, and payment records in one folder. If Restoro charges you again after your cancellation date, you will have clear evidence to dispute the charge with your bank or escalate to TTPM.

Stopee has helped thousands of Malaysian consumers cancel subscriptions like Restoro without paying extra fees or fighting through red tape. Visit stopee.com now for additional guides, real cancellation timelines, and updates on consumer rights. Your cancellation is important, and you deserve a process that is clear, fair, and free of tricks. Stopee is here to help you get it right.