Manage Restoro

How to cancel restoro and protect your right to a refund in new zealand

What restoro is and why you might want to cancel

Restoro is a Windows repair and optimisation tool designed to scan your PC, identify system issues, and fix or replace damaged files. The service operates on a one-time purchase or annual subscription model, with prices listed globally in US dollars.

Many New Zealand users download Restoro for a free scan, then face pressure to purchase a licence to repair detected problems. If you've subscribed but no longer need the tool, or if you're concerned about recurring charges, you have clear rights under New Zealand consumer law to cancel and seek a refund.

At Stopee, we help thousands of New Zealand consumers understand their cancellation rights and navigate the process with confidence. This guide walks you through every step.

How restoro charges work

Restoro doesn't renew through app stores like the Play Store or Apple App Store. Instead, the company charges your credit card or payment method directly, and manages your subscription through its own support channels.

This means cancellation doesn't happen in-app; you must contact Restoro's customer service team directly to stop future renewals.

Common reasons to cancel

• You've completed your repairs and no longer need the tool
• You're concerned about unexpected renewal charges
• You prefer a free or alternative PC repair solution
• You didn't intend to purchase and want a refund within the trial window

Your consumer rights when cancelling restoro in new zealand

New Zealand's Consumer Guarantees Act 1993 (CGA) gives you specific legal rights when purchasing digital products and services, including software like Restoro.

What the consumer guarantees act protects

Under the CGA, Restoro must guarantee that the software is of acceptable quality, fit for purpose, and safe to use. If the tool fails to repair issues as promised, causes system instability, or does not function as advertised, you have the right to seek a refund or remedy.

Additionally, if Restoro charges you without clear consent or continues charging after you request cancellation, that may breach the CGA's requirement for transparent trading.

The Commerce Commission is New Zealand's consumer protection authority. If Restoro refuses to honour your cancellation or refund request after you've provided evidence, you can escalate your complaint to the Commerce Commission.

The 14-day cooling-off window

Restoro offers a 14-day trial period from purchase. During this window, New Zealand consumer law generally supports your right to cancel and receive a full refund if you haven't substantially used the service.

Pro tip: If you cancel within 14 days, request a refund in writing and reference the trial period explicitly. This shifts the burden to Restoro to prove you did not qualify.

Methods to cancel your restoro subscription

Restoro does not allow cancellation through the app itself; you must contact support directly via one of three channels.

Primary cancellation channels

• Live chat: Visit the Restoro website and use the live chat feature to request immediate cancellation support (typically available during business hours)
• Email or support ticket: Open a formal support case and send a written cancellation request; this creates a documented trail
• Contact form: Use the official contact form on Restoro's site to lodge a cancellation request and request written confirmation

Each method works, but email or a support ticket is your safest option because it creates a timestamped record of your request-essential if a dispute arises later.

Why documentation matters

Restoro may claim it never received your cancellation request. Written contact via email or support ticket proves you asked to cancel and when. Save every confirmation number, email address, and reply you receive.

Step-by-step guide to cancelling restoro

Follow this process to cancel Restoro and protect your refund eligibility.

1. Locate your purchase receipt and account details
   • Search your email inbox for any receipt or order confirmation from Restoro
   • Note your order ID, purchase date, and the email address you used to buy the licence
   • Check whether you purchased a one-time licence or an annual subscription; this affects refund eligibility
2. Calculate whether you fall within the 14-day refund window
   • Count 14 calendar days from your purchase date
   • If you are still within that window, you have a strong legal claim to a refund under New Zealand consumer law
   • If you are past 14 days, a refund is unlikely unless Restoro breached the Consumer Guarantees Act
3. Choose your contact method and draft your cancellation request
   • Email is preferred; include your order ID, purchase date, and email account in the subject line
   • Write: "I request cancellation of my Restoro subscription effective immediately and a full refund under the Consumer Guarantees Act 1993. My purchase date is [date] and my order ID is [ID]."
   • Keep a copy of your email for your records
4. Submit your cancellation request
   • If using email, send to Restoro's support address (verify on their website for the current contact)
   • If using live chat, ask the agent for a ticket number and request written confirmation by email
   • If using a support form, screenshot the confirmation page and save the ticket reference
5. Wait for written confirmation
   • Restoro should respond within 1-2 business days with cancellation confirmation
   • This confirmation should state the date your subscription ends and whether a refund will be processed
   • If you receive no response within 3 business days, send a follow-up email referencing your original request
6. Monitor your bank account and card statements
   • Wait 5-7 working days after cancellation confirmation
   • Check your credit card or bank statement to confirm no further charges appear
   • If Restoro charges you again after you cancelled, contact your bank immediately and dispute the charge

What happens after you cancel restoro

Cancellation and access termination do not always happen instantly, and Stopee recommends you understand the timeline to avoid surprise charges.

Access and usage after cancellation

After you cancel, your access to Restoro typically continues until the end of your current billing cycle or licence period. For example, if you cancel mid-month on an annual licence, you will usually keep access until the anniversary date of your purchase.

Cancellation stops future automatic renewals but does not retroactively end your current paid period.

Processing timeline

Restoro processes cancellations within 1-3 working days. However, because the company handles subscriptions manually rather than through automated systems, processing can occasionally take longer.

Pro tip: Always request a specific cancellation date in writing so there is no ambiguity about when your subscription ends.

Data retention and privacy

Restoro retains your account data (purchase history, email, payment method) according to its privacy policy and support terms, even after cancellation. You cannot typically delete this data yourself; if you want it removed, contact support and request a data deletion under New Zealand privacy law.

Refund eligibility and timeline

Your refund depends on when you cancel and what Restoro promised at the time of purchase.

Within the 14-day trial period

If you cancel within 14 days of purchase and have not substantially used Restoro's repair functions, you are entitled to a full refund. This is backed by the Consumer Guarantees Act, which assumes digital products have a reasonable trial period.

When you request cancellation within 14 days, explicitly state: "I am requesting a refund under the 14-day trial period and the Consumer Guarantees Act 1993."

Refunds for cancellations within this window typically process within 5-10 working days, depending on your bank's processing speed.

After 14 days: annual and monthly subscriptions

Once you pass the 14-day window, refund policies differ by subscription type:

• Annual subscriptions: Restoro states these are non-refundable after the trial period. However, if you can prove the software failed to perform as promised or caused harm, you retain the right to claim a remedy under the Consumer Guarantees Act
• Monthly subscriptions: You can cancel to stop future renewals, but prorated refunds for the current month are not guaranteed unless you invoke consumer law
• One-time purchase: No refund applies after 14 days unless Restoro breached the CGA

How to claim a refund under consumer law beyond 14 days

If Restoro's software failed to repair issues, caused system problems, or was unfit for purpose, you can still claim a refund under the Consumer Guarantees Act, even past 14 days.

Document the failure: take screenshots of error messages, note dates when the tool did not work, and gather any correspondence with Restoro support. Send a formal letter (or email) stating the CGA breach and requesting a refund or remedy. If Restoro refuses, lodge a complaint with the Commerce Commission.

Restoro pricing and subscription plans

Understanding what you paid helps you verify correct refund amounts and make informed decisions about whether to cancel.

How restoro prices are set

Restoro publishes all prices in US dollars (USD). When you purchase from New Zealand, your card is charged in NZD at your bank's exchange rate, which is usually higher than the official USD rate.

Stopee recommends checking your bank statement to see the exact NZD amount charged, not just the USD price shown on Restoro's website.

Subscription tiers and approximate costs

Note: Prices shown are approximate conversions from USD. Your actual NZD charge depends on the exchange rate applied by your bank on the day of purchase. Verify the exact amount on your bank statement or receipt.

Common mistakes when cancelling restoro

Cancellation can feel stressful, especially if you're worried about hidden charges. Here are the pitfalls that trap users-and how to avoid them.

Assuming cancellation is instant

Many users believe that cancelling Restoro stops all access and charges immediately. In reality, cancellation typically ends future renewals but allows you to keep using the software until your current licence period ends.

If you need access to stop today, contact support and request an immediate access termination, then ask for a proportional refund.

Cancelling through the app instead of support

Restoro has no in-app cancellation button. Users who try to uninstall the software or disable it in Windows settings incorrectly believe they have cancelled.

Warning: Uninstalling Restoro does not cancel your subscription or stop charges. You must contact support in writing.

Failing to request written confirmation

If you cancel via live chat, the agent may promise cancellation but send no confirmation email. Days later, Restoro charges you again and claims it never received your request.

Pro tip: Always ask the live chat agent to send you a confirmation email. If they refuse, end the chat and submit a cancellation request via email instead.

Not verifying the cancellation date

Some users cancel but forget to ask when the cancellation takes effect. Restoro might end your subscription on the next renewal date, not immediately, and you continue being charged.

In your cancellation request, ask: "Please confirm the exact date my subscription will be terminated and no further charges will be applied."

Ignoring your first refund denial

If Restoro denies your refund, many users give up. Under the Consumer Guarantees Act, you have the right to escalate to the Commerce Commission.

Send Restoro a formal letter (by email or registered post) stating the CGA breach and requesting a refund within 10 working days. If they refuse, file a complaint with the Commerce Commission; the outcome often favours consumers with clear documentation.

Why you should cancel if you're no longer using restoro

Beyond the obvious reason-to stop paying for a tool you don't use-cancelling has other benefits.

Reclaim control of your PC

Restoro scans your system regularly and may perform automatic repairs. Cancelling stops these interventions and gives you full control over your Windows maintenance.

Reduce unnecessary expenditure

Annual Restoro subscriptions cost NZ$67-NZ$102 per year. Over three years, that's NZ$200-NZ$306. Free alternatives like Windows Defender and CCleaner often suffice for most users.

Protect yourself from surprise renewals

Auto-renewal has caught thousands of consumers off guard. By cancelling now, you prevent accidentally being charged when your licence renews next year.

Key steps to remember: your cancellation checklist

Use this checklist to ensure nothing falls through the cracks during cancellation.

• Locate your Restoro purchase receipt and order ID
• Note the purchase date and check if you are within the 14-day refund window
• Draft a cancellation email with your order ID and purchase date clearly stated
• Send the cancellation request to Restoro support via email (preferred) or support form
• Save the confirmation email or ticket number you receive
• Wait 5-7 working days and check your bank statement for any charges
• If a refund was promised, verify it has appeared in your account within 10 working days
• If Restoro refuses cancellation or a refund, escalate to the Commerce Commission with your documentation

Getting help: stopee's resource for new zealand consumers

Cancelling a subscription should be straightforward, but companies like Restoro sometimes make the process deliberately difficult to discourage refunds.

Stopee exists to level the playing field. Our team specialises in helping New Zealand consumers navigate cancellations, refund disputes, and subscription management. If Restoro ignores your cancellation request or wrongfully denies a refund, Stopee can help you understand your rights and escalation options.

We have helped thousands of New Zealand consumers cancel unwanted subscriptions and recover money they were entitled to keep. Visit Stopee (stopee.com) today to access cancellation guides, template letters, and direct support.

Contacting restoro directly

Before escalating, try contacting Restoro support directly. Although no specific New Zealand postal address is published, the company operates from the Isle of Man and handles most cancellations via its support portal on the Restoro website.

Visit the Restoro website, navigate to the support or contact section, and use the live chat or email form to request cancellation. Provide your order ID, purchase date, and email address so support can locate your account quickly.

Your next step: cancel with confidence

Cancelling Restoro is your right under New Zealand consumer law. Whether you cancel within the 14-day trial or beyond, the Consumer Guarantees Act protects you from unfair renewal practices and entitles you to a refund if the software did not perform as promised.

Follow the step-by-step process outlined above, keep all documentation, and don't accept a refusal without cause. If Restoro denies your cancellation or refund illegitimately, the Commerce Commission stands behind you.

Stopee has built a reputation for helping New Zealand consumers reclaim control of their subscriptions and avoid hidden charges. Whether you need guidance on cancelling Restoro or any other service, Stopee (stopee.com) is here to empower you with clarity, legal backing, and practical next steps. Start your cancellation today-your refund could be waiting.