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Cancel Restream: The Right Way
How to cancel restream in new zealand: your rights and step-by-step guide
What restream is and why you might cancel
Restream is a cloud-based multistreaming platform that lets creators, businesses, and broadcasters send live video to multiple social channels at once. You get features like Restream Studio, cloud recordings, graphics integration, and guest management all in one dashboard.
The platform serves live event producers, webinar hosts, gaming streamers, and content creators who need to reach audiences across Facebook, YouTube, TikTok, and dozens of other platforms without manually managing separate broadcasts.
When cancellation makes sense
You might cancel Restream if you've finished a project, found a cheaper competitor, or simply aren't using the features enough to justify the subscription cost. Perhaps your business shifted focus or your streaming schedule dried up during a quieter season.
Whatever your reason, Stopee understands that cancelling should be straightforward and transparent. Below, we'll walk you through every cancellation method, your refund options, and what happens to your data after you leave.
Your consumer rights in new zealand
What the consumer guarantees act covers
New Zealand's Consumer Guarantees Act 1993 protects you when you buy services like Restream subscriptions. You have the right to services that are of acceptable quality, fit for purpose, and delivered within a reasonable time.
If Restream fails to deliver stable streaming, persistent cloud recording glitches, or frequent outages affect your ability to broadcast, you have grounds to dispute charges or demand a refund. Stopee recommends documenting any service failures with screenshots and dates before you escalate to support or the Commerce Commission.
Your right to cancel and refund timeframes
The Consumer Guarantees Act also gives you the right to cancel services for a refund if the supplier misrepresents the service or fails to fix problems within a reasonable timeframe (typically 7-14 days). Restream's own 7-day money-back guarantee aligns with this expectation.
If Restream refuses your refund claim and you believe you have grounds under consumer law, you can escalate to the Commerce Commission or seek advice from your local Citizens Advice Bureau.
Pricing and plan options
Restream subscription plans and costs
Restream offers a free tier and paid plans ranging from Standard to Enterprise. Here's what you're paying for in each tier.
| Plan | Price (NZD, approx.) | Billing period | Key features |
|---|---|---|---|
| Free | NZD $0 | Forever | Multistream to 2 channels; watermark in Studio; basic graphics |
| Standard | NZD $18-22 per month | Monthly | Multistream to 10 channels; no watermark; cloud recordings; guest features |
| Pro | NZD $45-55 per month | Monthly | Multistream to 50 channels; priority support; advanced analytics |
| Business | NZD $115-140 per month | Monthly | Unlimited channels; custom branding; API access; dedicated support |
| Annual plans | 15% discount on any plan | 12 months | Lock in lower rates but commit longer; harder to cancel mid-contract |
If you chose an annual plan, cancellation rules may differ slightly. Read the next section carefully to understand your obligations and refund eligibility.
How to cancel restream: step-by-step methods
Cancel via the restream website (fastest method)
This is the most reliable way to cancel and the one Stopee recommends for all New Zealand users. You'll get instant confirmation and avoid any app store delays or confusion.
- Open your web browser and log in to your Restream account at the main Restream website.
- Use the email and password you set during signup.
- If you've forgotten your password, click "Forgot password" and reset it via email.
- Once logged in, navigate to Settings in the left sidebar or main menu.
- Look for a gear icon or "Account Settings" label.
- Select Billing or Subscription from the settings options.
- This section shows your current plan, renewal date, and payment method.
- Locate the Cancel subscription button (usually red or clearly marked).
- Some versions may say "Pause subscription" or "Downgrade to free" - choose the cancel option.
- Click the cancel button and Restream will ask you why you're leaving (feedback is optional).
- You can skip this or tell them the truth - your feedback helps them improve.
- Confirm your cancellation in the popup or follow-up screen.
- Warning: Do not close the page until you see a confirmation message or email. Take a screenshot as proof.
What happens next: Your subscription remains active until the end of your current billing cycle. You won't be charged again. Stopee advises saving this confirmation email for your records.
Cancel an app store or google play subscription
If you signed up or renewed through Apple's App Store or Google Play, you must cancel through that platform, not directly via Restream.
- Identify which platform billed you (check your email receipt or bank statement).
- Look for "Apple" or "Google" in the charge description.
- If Apple App Store, follow these steps:
- On an iPhone or iPad, open Settings > Subscriptions.
- Find Restream in the list, tap it, and select Cancel subscription.
- If using a Mac, go to System Settings > Subscriptions and repeat.
- Alternatively, visit appleid.apple.com, sign in, go to Subscriptions, and cancel there.
- If Google Play, follow these steps:
- Open the Google Play app on your Android device.
- Tap your profile icon (top right) > Payments and subscriptions > Subscriptions.
- Select Restream, then tap Cancel subscription.
- Alternatively, visit play.google.com, sign in, go to Subscriptions, find Restream, and cancel there.
- Confirm the cancellation in the final popup.
- Pro tip: Take a screenshot immediately. App Store and Google Play can take 24-48 hours to sync the cancellation back to Restream's servers.
Warning: Cancelling through the Restream website does not automatically cancel an App Store or Google Play subscription. You must cancel both. If you only cancel one, you'll still be charged by the other.
Cancel a free trial before being charged
Restream offers a 7-day free trial on most paid plans. If you don't want to be charged after the trial ends, cancel before day 7 expires.
- Log in to your Restream account on the website.
- Go to Settings > Billing.
- Look for your trial end date and click Cancel subscription or Cancel trial.
- Some accounts may show Downgrade to free instead.
- Confirm the cancellation.
- You'll keep access to the paid plan features until midnight on day 7.
- On day 8, your account reverts to the free tier automatically.
Pro tip: Set a phone reminder for day 6 of your trial. This gives you a safety net in case the cancellation doesn't go through.
What happens after you cancel
Your access and billing timeline
Cancelling is never instant, and understanding the timeline helps you avoid surprise charges. When you cancel via the Restream website, you keep full access to your paid plan features until your billing period ends.
For example, if you pay monthly and cancel on the 15th of the month, you stay a paying customer until the end of that month. On the first day of the next month, your account downgrades to the free tier and you lose access to premium features like cloud recordings and multistreaming beyond 2 channels.
You will not be charged on your next renewal date. Stopee recommends checking your bank statement 5-7 days after your billing cycle ends to confirm no surprise charges appeared.
What happens to your recordings and data
Restream's data retention policy states that your uploaded streams and cloud recordings may be deleted according to their standard retention schedule. Premium features often include extended cloud storage; once you downgrade to free, older recordings may be removed.
Before you cancel, download any recordings you want to keep. Log into Restream, find your stream library or recordings section, and export videos to your device or cloud storage. Stopee strongly recommends doing this within 48 hours of cancellation to avoid data loss.
Your account profile, channel connections, and alerts persist even after downgrading to free, so you can reactivate later without starting from scratch.
Refunds and money-back guarantees
Restream's 7-day money-back guarantee
Restream offers a 7-day money-back guarantee for new paid subscribers. If you purchase a plan and cancel within 7 calendar days, you can request a full refund of your first charge.
This guarantee is separate from cancellation and requires you to contact Restream support. You cannot get the refund through self-service cancellation alone.
- Cancel your subscription via Settings > Billing (as described above).
- Within 7 days of your original purchase, email Restream support or submit a refund request through their help centre.
- Include your account email, the transaction date, and a brief reason if you wish.
- Restream support will review your request and approve or deny it.
- Approved refunds typically process within 5-10 business days.
- The refund goes back to your original payment method (credit card, PayPal, etc.).
When you won't get a refund
Restream's standard terms state that paid plans do not come with refunds for voluntary cancellation after the 7-day window closes. However, exceptions exist.
You may have grounds for a refund if Restream suffered a prolonged outage (72+ consecutive hours) that prevented you from streaming, or if the service remained broken for 7+ days despite support tickets. These fall under New Zealand consumer law protections for unfit or non-functional services.
Document all outages with screenshots and support ticket numbers. If Restream refuses your refund claim, escalate to the Commerce Commission or file a dispute with your bank or payment provider.
Common cancellation mistakes to avoid
Cancelling from the wrong place
It's frustrating to think you've cancelled and then find a charge on your statement weeks later. Many users cancel from the mobile app but forget to cancel their App Store or Google Play billing, or vice versa.
Always cancel from every platform you use. If you signed up on the website but renewed through Apple, cancel both. Stopee recommends taking screenshots of each cancellation confirmation and storing them in a folder for future reference.
Cancelling too early in your billing cycle
Some users cancel on day 1 of a monthly plan, thinking they'll save money. In reality, you lose access to all paid features immediately after your current cycle ends, but you're still locked in until then.
There's no advantage to cancelling early. If you know you won't need Restream next month, cancel on day 28-30 of your current month so you get every bit of value you paid for.
Forgetting to download your recordings
After cancellation, Restream may delete your cloud-stored streams within 30-90 days depending on your plan. If you wait until after your account downgrades, it's too late.
Download everything within 48 hours of clicking "cancel subscription." This is one of the most common regrets Stopee hears from users who forget this step.
Not checking your bank statement
Even after successful cancellation, billing errors happen. Payment processors sometimes retry failed charges or hold subscriptions longer than promised.
Check your bank or credit card statement 7-10 days after your billing cycle ends. If an unexpected Restream charge appears, contact your bank immediately to dispute it and preserve your consumer rights.
Before you cancel: should you stay or go?
Reasons to keep restream
If you stream regularly across multiple platforms, Restream saves you setup time and reduces technical errors. The free tier lets you test the service before committing to a paid plan.
The cloud recording and graphics features are solid for semi-professional creators. If you're averaging 2+ streams per week, the cost often pays for itself in saved time.
Reasons to cancel restream
You might cancel if you only stream occasionally, if your audience is concentrated on one platform, or if a competitor offers better value. Budget constraints are always valid too.
If you're unhappy with uptime or customer support, that's also a fair reason to explore alternatives. Stopee encourages you to weigh your actual usage against your monthly cost before deciding.
Post-cancellation checklist
Use this checklist to ensure a clean cancellation with no surprises.
| Task | Status | Notes |
|---|---|---|
| Cancelled via website, app, or both? | ☐ | Confirm both if you use multiple platforms |
| Saved cancellation confirmation email? | ☐ | Store in a folder or take a screenshot |
| Downloaded all cloud recordings? | ☐ | Do this within 48 hours of cancelling |
| Noted your billing cycle end date? | ☐ | Mark when your access actually expires |
| Checked bank statement after end date? | ☐ | Look for surprise charges 7-10 days later |
| Filed a refund request if eligible? | ☐ | Must do within 7 days of purchase |
Restream cancellation contact information
How to reach restream support
If you run into problems cancelling or have questions about your account, Restream operates from its US headquarters but offers 24/5 email support to New Zealand customers.
Visit Restream's help centre at support.restream.io to submit a support ticket. Include your account email, the issue you're facing, and any relevant screenshots or transaction IDs.
Response times typically range from 24-48 hours. For urgent billing issues, mark your ticket as high priority and mention that you're a New Zealand consumer with consumer protection rights.
Escalation: commerce commission and citizens advice bureau
If Restream refuses your refund claim or won't cancel your subscription despite your request, you have legal recourse in New Zealand.
Contact the Commerce Commission (comcom.govt.nz) to file a complaint about unfair contract terms or misrepresentation. You can also reach out to your local Citizens Advice Bureau (cab.org.nz) for free guidance on consumer rights and dispute resolution.
Keep all email correspondence, cancellation confirmations, and bank statements as evidence. These documents strengthen your case if you need to escalate.
Final thoughts: take control of your subscriptions
Cancelling Restream doesn't have to be complicated or stressful. By following the step-by-step process above, checking both your website and app store accounts, and downloading your data in time, you'll exit cleanly and protect yourself from surprise charges.
Remember your consumer rights under New Zealand's Consumer Guarantees Act. You deserve transparent billing, working services, and the ability to cancel without jumping through hoops.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they deserved. If you're still unsure about your rights or need help with a cancellation dispute, Stopee offers practical, step-by-step cancellation guides for hundreds of services across New Zealand. Visit stopee.com today to explore your options and take back control of your digital wallet.