Manage Speechify

How to cancel Speechify in malaysia and avoid surprise charges

What Speechify is and why malaysians are cancelling

Speechify is a text-to-speech subscription service that converts documents, web pages, PDFs, and articles into spoken audio. You pay a monthly or annual fee for access to thousands of voices, language support, and playback speeds. The catch is that your subscription renews automatically unless you cancel before the next billing cycle ends-and that's where many Malaysian users run into trouble.

If you signed up on the Speechify website, Apple App Store, or Google Play, you're likely paying in Malaysian Ringgit (RM) after currency conversion from USD. The auto-renewal model means charges keep hitting your card or app store account every month until you actively cancel. At Stopee, we've helped thousands of Malaysians understand exactly why they're being charged and how to stop it.

The pricing structure you need to know

Speechify's main paid plans are Premium and Studio options. Premium, the most popular tier, costs approximately RM137 per month (USD $29.00 at current conversion rates). You get access to over 1,000 voices, support for 60+ languages, and playback speeds up to 5x-useful if you're a student, professional, or have accessibility needs.

Studio plans are aimed at content creators. Studio Starter runs around RM90 monthly (USD $19.00), and Studio Creator costs roughly RM231 monthly (USD $49.00). These include voice cloning, media credits, and realistic voice options. If you only wanted to listen to articles or PDFs, you probably don't need these creator features.

Why malaysian users face billing surprises

Speechify publishes prices in USD, and your card statement shows the converted MYR amount. Bank fees, exchange-rate fluctuations, and foreign transaction charges can make the final amount higher than you expected. Many users are shocked when they see their first bill because they didn't factor in these hidden costs.

The company's support team is lean: email only at [email protected], no live chat, and no public phone number. Response times can stretch to several days, which is frustrating if you've been charged and want a fast refund. That's why cancelling promptly and keeping proof is your best defence.

Your consumer rights in malaysia and what protection you have

Malaysia's Consumer Protection Act 1999 gives you rights when dealing with any subscription service, including Speechify. You're entitled to clear information about billing cycles, cancellation methods, and renewal dates before you pay. If Speechify doesn't provide this upfront, that's a breach of consumer protection law.

The consumer protection act 1999 and subscription services

Under Malaysian consumer law, any business offering subscription services must disclose:

• The total cost of the subscription (including any conversion fees or bank charges)
• How often you'll be charged and when
• How to cancel and the exact steps to do it
• Your refund eligibility and timeframe

If Speechify fails to make these clear, you have grounds to dispute a charge. The law protects you from "automatic renewal" traps where companies hide the cancellation process deliberately. If you believe Speechify has misled you, the Ministry of Domestic Trade and Consumer Affairs (MDTCA) accepts complaints and can investigate on your behalf.

Your right to a refund and how to claim it

Speechify's stated refund policy allows cancellations within 7 days of a charge, provided you haven't used the service extensively. This is separate from cancelling to stop future charges. If you want both a refund for a recent charge AND to cancel future renewals, you need to handle them as two separate actions.

If Speechify refuses a refund you believe you're entitled to, escalate to the MDTCA or your credit card company. Your card issuer has chargeback rights and can reverse fraudulent or unauthorized charges within 90 days of the transaction. Stopee always advises keeping email confirmations, screenshots, and transaction records to back up any claim.

How to cancel Speechify: step-by-step for each platform

Your cancellation method depends on where you signed up and paid. Cancelling on the Speechify website won't stop an App Store or Google Play subscription-you must cancel directly with the store that's billing you.

Cancel through the Speechify website

If you signed up and pay directly through app.speechify.com, follow these steps:

1. Go to app.speechify.com and log in with your email and password
2. Click on your account icon or profile menu (usually top right corner)
3. Select "Billing" or "Subscription Settings"
4. Look for a "Cancel Subscription" button or link
5. Choose your reason for cancelling from the dropdown menu
6. Confirm the cancellation on the next screen
7. You should see a confirmation message and receive an email immediately
8. Screenshot the confirmation page and save the email for your records

Pro tip: Log in and navigate to your billing page right now, even if you're not ready to cancel yet. Note your renewal date and billing amount. This way, you'll know exactly where to click when you decide to leave.

Warning: If you pay through a credit or debit card that's about to expire, update your payment method before cancelling. Letting your card expire doesn't automatically cancel-Speechify will keep trying to charge you, and failed payments can hurt your credit score.

Cancel your apple app store subscription (iPhone or iPad)

If you're paying through the App Store, you must cancel through Apple, not Speechify:

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon (bottom right)
3. Tap "Subscriptions"
4. Find "Speechify" in the list
5. Tap on it and select "Cancel Subscription"
6. Choose a reason (optional) and confirm
7. Take a screenshot of the cancellation confirmation

You can also cancel through your Mac or on iCloud.com if you prefer a larger screen. The process is identical. Apple will send you a confirmation email-keep this forever.

Pro tip: Apple allows you to keep using your subscription until the end of your current billing cycle after you cancel. You won't lose access immediately, but the subscription won't renew.

Cancel your google play subscription (Android)

If you're paying through Google Play on Android, cancel directly with Google:

1. Open the Google Play Store app
2. Tap your profile icon (top right)
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Select "Speechify"
6. Tap "Cancel subscription"
7. Follow the prompts and choose a reason (optional)
8. Confirm the cancellation
9. Screenshot the confirmation screen

Google also lets you keep your subscription until the end of your current billing period. You'll receive a confirmation email from Google Play.

Warning: If you delete the Speechify app from your phone without cancelling through Google Play first, your subscription keeps charging. Deleting an app never cancels the subscription-you must cancel within Google Play specifically.

What happens immediately after you cancel

Cancelling can feel unsettling because it's unclear what access you lose and when. Here's exactly what to expect so you're not caught off guard.

Your access timeline after cancellation

Once you cancel, you keep full access to Speechify until the end of your current billing cycle. If you were charged on the 15th and cancel on the 20th, you have access until the 15th of next month. After that date, your account locks and you can't use the service.

Save any projects, audio files, or text you still need before your access expires. Speechify doesn't automatically export your data, so if you want to keep anything, download it yourself. Check your account to see if there's an export option, or contact [email protected] to ask about data export before your access ends.

Stopping duplicate charges and billing errors

After you cancel, monitor your bank account and credit card for at least 30 days. Occasionally, companies process a final renewal charge after cancellation goes through-a billing system glitch that happens despite your cancellation being confirmed.

If you see a charge after your cancellation date, you have two options:

• Email [email protected] immediately with your cancellation confirmation screenshot and ask for a refund
• Contact your credit card company and file a dispute if Speechify doesn't refund within 7 days

Stopee recommends documenting everything: cancellation email, confirmation screenshot, the unwanted charge on your statement, and the date you reported it. This paper trail protects you if the dispute escalates.

Common mistakes people make when cancelling Speechify

It's easy to feel frustrated if you've already wasted money trying to cancel-many people make the same missteps, and they're all avoidable once you know about them.

Mistake 1: cancelling in the wrong place

The biggest error is cancelling on the Speechify website when you actually pay through Apple or Google. You'll see a cancellation confirmation on Speechify's site and think you're done, but the App Store or Google Play keeps billing you. You must cancel where you pay.

Before you do anything, pull up your original receipt email. Look at who charged you: if it says "Apple" or "Google," cancel there. If it says "Speechify" or shows a card charge, cancel on app.speechify.com.

Mistake 2: not saving proof

If Speechify or your app store later disputes your cancellation, you need screenshots and email confirmations to prove you cancelled on time. Too many users cancel, assume it worked, and have no proof when charged again. Take screenshots before you even start the cancellation process-your plan details, renewal date, and final confirmation.

Mistake 3: deleting the app instead of cancelling

Removing Speechify from your phone does absolutely nothing to stop charges. Your subscription keeps renewing every month. You must actively cancel through the app store or Speechify website. Deleting is just cleanup after you've already cancelled.

Mistake 4: ignoring foreign transaction fees

Speechify charges in USD, and your bank applies a conversion fee. When you check your final statement, you might see two charges: the subscription cost and a separate fee. Both are legitimate but confusing. Budget for a 2-4% foreign transaction charge on top of the RM137 base price. Your bank's receipt email shows the breakdown.

Timeline and refund eligibility for malaysian users

Understanding when you can get your money back depends on when you paid and how long you've been using the service. Speechify's refund window is narrow, so timing matters.

The 7-day refund window

Speechify allows refunds within 7 calendar days of a charge if you request cancellation within that window and have not made heavy use of the service. "Heavy use" is vague, but typically means you haven't downloaded dozens of files or used it extensively in that 7-day period.

To claim a refund, email [email protected] within 7 days of the charge. Include:

• Your Speechify account email address
• The transaction date and amount (in MYR or USD)
• A clear request for a refund
• Screenshot of the charge on your statement

Response times range from 2 to 5 business days. If Speechify refuses and you believe the refund is justified under the Consumer Protection Act 1999, escalate to the MDTCA or file a chargeback with your credit card company.

Refunds after 7 days

After the 7-day window closes, Speechify typically does not issue refunds for regular cancellations. You stop future charges by cancelling, but you won't recover the amount you've already paid. Your credit card company can sometimes override this through a chargeback claim if you have evidence of unauthorized charges or misleading billing practices.

Stopee always advises cancelling as soon as you know you don't want to keep paying, because every day you wait is money you likely won't recover.

Pricing breakdown and whether Speechify is worth keeping

Before you cancel, it's worth asking whether the value matches your actual use. Sometimes a small adjustment solves the problem better than cancelling entirely.

Real cost in malaysian ringgit

Should you keep or cancel?

Keep Speechify if:

• You listen to content more than 5 times per week
• You need specific voice quality or language support that free tools don't offer
• Your work or studies depend on text-to-speech regularly
• You can afford RM137/month without financial strain

Cancel Speechify if:

• You've used it fewer than 10 times since signup
• You can read most content yourself or use free alternatives like Google Play Books
• The recurring charge feels heavy on your budget
• You've found a cheaper solution (like Natural Reader at RM20/month or free browser extensions)

If cost is the issue, email [email protected] and ask about pausing your subscription or downgrading to a cheaper plan. Some companies allow temporary pauses without cancelling entirely. It's worth asking before you walk away completely.

How to get a refund if Speechify refuses

If Speechify denies your refund request and you believe you're entitled to one, you have escalation paths under Malaysian law and through your bank.

Step 1: email Speechify one final time

Send a formal email to [email protected] with the subject line "Refund Request - [Your Account Email]". Include:

• The transaction date and exact amount
• Why you're requesting a refund (unauthorized charge, misleading billing, etc.)
• Reference to Speechify's 7-day refund policy or the Consumer Protection Act 1999
• A clear deadline: "Please respond by [date 5 days from now]"

Keep this email and any response for your records.

Step 2: file a chargeback with your credit card company

If Speechify ignores you or refuses, contact your bank or card issuer. Most Malaysian banks allow chargebacks within 90 days of a transaction. You'll need:

• Your transaction confirmation from the statement
• Screenshots of the charge
• Proof that you tried to resolve it with Speechify (the support email)
• A written explanation of why you're disputing the charge

Pro tip: Your bank's chargeback protection covers "unauthorized" or "fraudulent" charges. If you cancelled and Speechify charged anyway, that's unauthorized. If billing terms were unclear, that supports a fraud claim.

Step 3: report to the MDTCA if Speechify breached consumer law

The Ministry of Domestic Trade and Consumer Affairs investigates unfair business practices. You can file a complaint online at www.mycc.org.my if:

• Speechify didn't clearly disclose refund terms before billing
• The cancellation process was deliberately hidden or made difficult
• Charges continued after you cancelled
• You were misled about pricing or included features

The MDTCA can compel Speechify to refund you and fine the company for breaches. Filing a complaint also creates a legal record that supports any future chargeback or court action.

Stopee recommends this three-step approach because most companies respond faster when they see formal escalation.

Cancellation checklist and final steps

Use this checklist to make sure you've done everything correctly and won't be charged again.

What people are saying about cancelling Speechify in malaysia

Malaysian users consistently report three frustrations with Speechify cancellation: unclear billing in RM, slow email support, and confusion about where to cancel on multiple platforms.

Students report that Speechify is useful for long reading assignments but not worth keeping long-term at RM137/month. Professionals who use it daily are more satisfied with the Premium plan. Many users cancel after the first month because they underestimated how expensive currency conversion would make the service.

The most common complaint is being charged after cancelling-usually because they cancelled in the wrong place. Users who cancelled through the app but paid through Google Play kept getting charged. This happens often enough that Stopee flags it as the #1 mistake to avoid.

Summary: your action plan to cancel and stay protected

Cancelling Speechify doesn't have to be complicated. You now know exactly where to cancel, how to get a refund if things go wrong, and what consumer rights protect you under Malaysian law.

Here's what to do right now: identify whether you pay through Speechify's website, Apple App Store, or Google Play. Go to that exact location and follow the cancellation steps laid out above. Take screenshots of your confirmation, save the email, and monitor your card statement for the next month.

If you're charged after cancelling, email [email protected] immediately. If they don't refund within 7 days, file a chargeback with your bank. If the company is clearly breaking consumer law, report them to the MDTCA.

You have more power than you think. The Consumer Protection Act 1999 is on your side, and credit card companies take disputes seriously. Stopee has helped thousands of consumers in Malaysia cancel unwanted subscriptions, keep their money, and understand their rights-and we can help you too. Whether you're leaving Speechify or any other service, Stopee.com is here to guide you through every step and make sure you're never charged for something you didn't authorize.

Speechify contact details: Email: [email protected] | Website: app.speechify.com

Malaysian consumer authorities: Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.mycc.org.my | Phone: +603 8000 8000