Manage Speechify

How to cancel speechify in nigeria and get your money back

What speechify is and why nigerians use it

Speechify is an AI-powered text-to-speech application that reads documents, web pages, and scanned text aloud to you. The service runs on your phone (iOS and Android), computer, and web browser, making it useful for students, professionals, and people who prefer listening to reading.

The platform offers both free and paid subscriptions. Your paid plan gives you access to premium AI voices, unlimited reading minutes, AI Studio credits for creating custom voices, and audiobook collections. Many Nigerians subscribe directly through Speechify's website or through their device's app store (Apple App Store or Google Play).

If you've signed up and now want to cancel, Stopee is here to walk you through the exact steps, what happens to your access, and how to claim a refund if you qualify.

How speechify charges in nigeria

Speechify offers monthly, quarterly, and annual subscription plans. Charges appear in your payment method as USD converted to NGN (Nigerian Naira), depending on your bank's exchange rate. If you subscribed through Apple or Google Play, the charge comes from those platforms first, then passes to Speechify.

Annual plans typically offer the best discount per month, but they also lock you in for 12 months. Monthly plans give you flexibility but cost more overall.

Speechify pricing overview (as of 2024)

Note: Exchange rates fluctuate daily, so your exact NGN cost depends on your bank and the date of purchase.

Your consumer rights in nigeria when cancelling speechify

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 protects you when you buy digital services. You have the right to cancel subscriptions, receive clear billing information, and challenge unauthorized charges.

Speechify must honor your cancellation request and stop charging you after you submit it. If the company continues to bill you after cancellation, that is a violation of your consumer rights, and you can report it to the Federal Competition and Consumer Protection Commission (FCCPC) or your bank.

What the law says about refunds

The FCCPA entitles you to a refund if Speechify fails to deliver the service as promised, overcharges you, or continues billing after you cancel. However, Speechify's own refund policy is restrictive: they only refund within 7 days of purchase under specific conditions (billing error, account compromise, or minimal usage on annual plans).

If Speechify refuses a legitimate refund, Stopee recommends escalating to your bank or the FCCPC. Your bank can reverse the charge as a disputed transaction if you provide evidence.

How to cancel speechify if you subscribed on the web

Cancelling through Speechify's website is the most direct route and takes fewer than 5 minutes.

1. Go to speechify.com and log in with your email and password.
2. Click your account icon (usually in the top-right corner or under a menu button).
3. Select Settings or Account Settings.
4. Find the Subscription or Billing tab.
   • You should see your active plan and renewal date.
   • Look for a Cancel Subscription or Manage Subscription button.
5. Click Cancel Subscription and follow the prompts to confirm.
6. Speechify will ask you why you are cancelling (optional feedback).
7. Confirm the cancellation. You will see a message saying your subscription is cancelled.

Pro tip: Screenshot the confirmation message and save it. This is your proof of cancellation.

What happens next: Your paid plan stays active until the end of your current billing period. After that date, you drop to the free tier. Speechify will not charge you again.

How to cancel speechify if you subscribed through apple app store

If you signed up for Speechify on your iPhone or iPad through the App Store, you must cancel there, not on Speechify's website.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Speechify in the list.
   • Tap it to open your subscription details.
5. Tap Cancel Subscription.
6. Choose a cancellation reason (optional) and confirm by tapping Confirm.

Warning: Apple will ask you to confirm cancellation. If you tap Keep Subscription by mistake, you must repeat the process.

Your access continues until your current billing date. On that date, your subscription ends and you drop to Speechify's free plan.

How to cancel speechify if you subscribed through google play

If you signed up on an Android phone or tablet, your subscription lives in Google Play, not on Speechify's website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Speechify.
   • You will see your plan details and renewal date.
6. Tap Cancel subscription.
7. Select your reason for cancelling (optional) and tap Cancel subscription again to confirm.

Pro tip: Google Play shows you the exact date your subscription will end. Mark that date on your calendar so you know when to expect the transition to the free tier.

Your plan remains active through the current billing cycle. No further charges will occur after cancellation.

What happens after you cancel your speechify subscription

Cancelling your subscription does not delete your account, and it does not happen instantly. Here is the exact timeline.

Days 1-30 after cancellation

Your paid subscription stays active. You keep all premium features: unlimited reading, AI voices, AI Studio time, and any audiobook credits. You can still use Speechify exactly as before.

This is intentional. Speechify honors your paid term and does not kick you off early.

On your renewal date (after the paid period ends)

Speechify automatically downgrades your account to the free tier. You lose access to premium voices, premium features, and audiobook credits. Your reading minutes per day become limited (usually 5,000 words per day on the free plan).

Your account and all saved documents remain accessible. You can still log in and see your history, but you cannot use paid features until you subscribe again.

Auto-renewal stops

After you cancel, Speechify will not charge your card, Apple account, or Google Play account again. No surprise renewal charges will appear.

Important: If you see a charge after your subscription term ends, contact Speechify support immediately. This is a billing error and you should dispute it with your bank.

Will you get a refund after cancelling speechify

Speechify's refund policy is strict, but you have options. Here is what you need to know.

Speechify's official refund terms

Speechify refunds only under these conditions:

• Within 7 days of purchase: You must request the refund in this window. After 7 days, the charge is final.
• Billing error: You were charged twice, or charged the wrong amount.
• Account compromise: Someone accessed your account without permission and subscribed.
• Minimal usage on annual plans: You subscribed to an annual plan, used fewer than 500 HD words, less than 2 minutes of AI Studio, and bought zero audiobooks.

Monthly and quarterly subscriptions are non-refundable after 7 days, even if you cancel immediately.

Audiobook credits and à la carte purchases

Any audiobook credits or individual books you purchased are final and non-refundable. Speechify does not issue refunds for these, even if you did not download or listen to them.

Refunds for app store purchases (Apple or google)

If you bought your Speechify subscription through Apple App Store or Google Play, Apple and Google handle refunds, not Speechify. Speechify will direct you to submit your refund request to the app store.

Apple refund process:

1. Go to support.apple.com/billing on your computer or phone.
2. Select Report a problem.
3. Find the Speechify charge and choose Request a refund.
4. Select your reason and submit.
5. Apple will respond within 48 hours.

Google Play refund process:

1. Open the Google Play Store app.
2. Tap your profile icon and go to Manage your Google Play account.
3. Tap Payments and subscriptions > Subscriptions.
4. Select the Speechify charge.
5. Tap Report a problem and select your reason.
6. Google will review and respond within 3-5 business days.

How to request a refund from speechify directly

If you believe you qualify for a refund under Speechify's policy, contact their support team in writing:

1. Gather your evidence:
   • Screenshot of the charge (showing date and amount in NGN).
   • Your Speechify account email and subscription plan.
   • Usage data (if claiming minimal usage: word count, AI Studio minutes, audiobook credits).
   • Any proof of billing error or account compromise.
2. Email Speechify support with the subject line: Refund Request - [Your Email] - [Date of Charge].
3. Explain your reason clearly and attach all screenshots.
4. Include this line: "I am requesting a refund under the terms outlined in your Refund Policy."
5. Wait for a response. Speechify typically replies within 5-7 business days.

Pro tip: Keep copies of all emails and screenshots. If Speechify denies your refund, you will need this evidence to escalate to your bank or the FCCPC.

If speechify refuses your refund: your next steps

If Speechify denies your refund and you believe the charge is unfair, you have leverage. Stopee recommends these escalation routes.

Dispute the charge with your bank

Contact your Nigerian bank and file a chargeback dispute. Explain that Speechify either failed to deliver the service or continued charging after you cancelled. Provide:

• Screenshots of the charge(s).
• Proof of cancellation.
• Copies of your emails to Speechify.
• Proof of Speechify's refusal (their denial email).

Your bank will investigate and may reverse the charge within 15-30 days.

Report to the federal competition and consumer protection commission

If your bank cannot help, file a complaint with the FCCPC (Federal Competition and Consumer Protection Commission). The FCCPC enforces Nigeria's consumer protection law and can compel Speechify to refund you.

Visit fccpc.gov.ng to submit your complaint. Include:

• Your name, email, and phone number.
• Speechify's name and website.
• Details of the charge and cancellation.
• Screenshots and email evidence.
• Your bank's response (if applicable).

The FCCPC takes 30-60 days to investigate.

Common mistakes when cancelling speechify

Many Nigerians cancel Speechify but still face surprise charges or lose access prematurely. We understand the frustration, and here is how to avoid these pitfalls.

Mistake 1: cancelling on the website when your subscription is through an app store

If you subscribed on Apple or Google Play, cancelling on Speechify's website does nothing. Your subscription stays active on the app store and you keep getting charged. You must cancel on the same platform where you subscribed.

Check which platform you used: Look at your bank statement or email receipt. It will say "Apple iTunes," "Google Play," or "Speechify Inc." Your cancellation must match this.

Mistake 2: thinking you cancel and lose access immediately

Many people cancel and then panic when they still have access the next day. This is normal. Your paid term continues until the renewal date. You did not break anything.

Mistake 3: not saving proof of cancellation

If Speechify later claims you never cancelled and charges you again, you need a screenshot of the cancellation confirmation. Save this image to your phone or email it to yourself.

Mistake 4: cancelling without checking your renewal date first

Always note the exact date your subscription renews before you cancel. This is when Speechify will stop charging you. If you cancel on the wrong platform, you may miss this date and get charged again.

Mistake 5: ignoring charges after cancellation

If you see a charge after your subscription should have ended, contact Speechify support immediately. Do not wait. Every day you delay makes it harder to prove the charge was unauthorized.

How to avoid being charged again after cancellation

Here is a simple checklist to protect yourself after cancelling Speechify in Nigeria:

Reasons nigerian users cancel speechify

Before you cancel, consider whether one of these issues can be solved without leaving the platform.

Too expensive

Speechify's monthly plan in Nigeria costs ₦7,500-₦9,000 per month. The annual plan is cheaper but locks you in for 12 months. If cost is your issue, ask Speechify support if they offer a discount or a cheaper plan. Some companies extend discounts to loyal users.

Not enough features on your plan

The free tier limits you to 5,000 words per day. If you hit this limit regularly, you need a paid plan. Switching plans is easier than cancelling.

Poor performance or crashes

If the app crashes often or the voices sound robotic, submit a support ticket first. Speechify may have a fix or a workaround.

Switched to another app

Speechify has competitors like Natural Reader and Capti Voice. If you prefer another app, compare features before you leave. Some apps have different strengths.

Do not need it anymore

If you no longer read or listen to audio content, cancelling makes sense. You can always resubscribe later if you change your mind.

Speechify contact information for nigerian users

If you need to contact Speechify for cancellation issues, billing problems, or refund disputes, use one of these channels:

Support email

Send your cancellation or refund request to Speechify's support team. You will find their contact email in your account settings or on their website. Email is the best method because it creates a written record of your request.

In-app support

Open the Speechify app and tap the question mark icon or Help menu. You can chat with support or submit a ticket from there.

Official website

Visit speechify.com and scroll to the footer to find their contact page or support chat.

Escalation to speechify's parent company

Speechify is owned by Wonderscribe, Inc. If you cannot reach Speechify's support team, contact their main office for escalation. Their mailing address should be available on their website or in your terms of service.

Conclusion: cancel speechify with confidence

Cancelling Speechify in Nigeria is straightforward if you know the steps. You now understand how to cancel on the web, through Apple, or through Google Play, what happens to your access, and how to claim a refund if you qualify.

Remember: your cancellation does not take effect immediately, but your subscription will not renew after the current term ends. Save your cancellation confirmation, watch for unwanted charges, and escalate to your bank or the FCCPC if Speechify refuses to stop charging you.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money. If Speechify continues to charge you after you follow these steps, visit stopee.com for guidance on disputing the charge and filing a complaint. Stopee also offers subscription tracking tools to prevent this problem in the future. You deserve control over your subscriptions and your money, and Stopee is here to make sure you have it.