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Cancel Splashtop: The Right Way
How to cancel Splashtop before auto-renewal charges you in malaysia
What is Splashtop and why malaysian users subscribe
Splashtop is a remote access and remote support software service that lets you connect to your office or home computers from another device, transfer files, print remotely, and run support sessions over the internet. The service runs on a recurring subscription model with auto-renewal turned on by default according to Splashtop's terms of service.
How Splashtop billing works for malaysian users
Splashtop publishes pricing in Malaysian Ringgit (RM), which makes the cost clear upfront. However, many cancellation complaints from Malaysian users happen because they delete the app thinking the billing stops, when in reality Splashtop billing continues until you switch off auto-renewal in the correct account portal or store channel. If you subscribed through the web, your cancellation must happen at my.splashtop.com, not inside the desktop application.
The company sells different plans for different use cases: Solo for personal remote access, Pro with multi-monitor support and user role management, Performance for higher session performance, and SOS for remote support with unlimited devices. When you cancel, you are cancelling access rights, technician capacity, and user seats-not just a single licence. Stopping one service level does not affect others if you have multiple subscriptions on the same account.
Splashtop pricing in malaysia
| Plan | Monthly price (RM) | Billing per | Best for |
|---|---|---|---|
| Solo | RM27.00 | Account | Personal users and freelancers |
| Pro | RM36.75 | User | Teams with multi-monitor support |
| Performance | RM58.50 | User | High-demand remote access needs |
| SOS | RM132.00 | Concurrent technician | Remote support and IT help desk |
If you are cancelling because the cost feels too high, compare your actual usage against your current plan before your next billing date arrives. Many users stay on Pro or Performance when Solo would have been enough for their real needs. Stopee recommends taking 10 minutes to audit your active sessions and connected devices before you commit to cancellation.
Your consumer rights when cancelling Splashtop in malaysia
Malaysia's Consumer Protection Act 1999 protects you when you buy goods and services, including software subscriptions like Splashtop.
What the consumer protection act 1999 covers
Under the Consumer Protection Act 1999, you have the right to cancel a contract for a service within a reasonable time if the service does not match what was promised or if the company fails to deliver the service as advertised. If Splashtop auto-renews your subscription and you did not clearly consent to that auto-renewal, or if the company fails to provide clear cancellation instructions, you have grounds to request a refund under consumer protection law.
Splashtop must also provide you with clear, transparent billing information before you purchase, and must give you a straightforward way to cancel. If the company makes cancellation deliberately difficult or hidden, that breaches consumer protection standards. The Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNKP) enforces these rights, and you can file a complaint if Splashtop refuses to honour them.
Your right to cancel and get a refund
You have the right to cancel your Splashtop subscription at any time before your next billing date. If you are charged after cancelling, you can request a refund under consumer protection law if the company failed to honour your cancellation request or if the billing was not transparent. Do not assume the charge is final. Contact [email protected] or Splashtop's global support line at +1.408.610.1631 and explain the situation clearly, providing your cancellation date and proof of your request (screenshot with date visible).
Cancellation methods by where you subscribed
The way you cancel Splashtop depends entirely on where you bought the subscription.
Cancel if you subscribed through splashtop's website
If you purchased directly from Splashtop using a credit card or bank transfer, you cancel through the web account portal at my.splashtop.com. This is the most common cancellation path for Malaysian users.
- Log in to your Splashtop account at my.splashtop.com using your email and password.
- Click on your account menu in the top right corner and select Account Info.
- Navigate to the Subscriptions tab.
- Find the active subscription you want to cancel and click the toggle to turn off auto-renewal.
- Splashtop will ask you to confirm the cancellation. Click Confirm to finish.
- Take a screenshot showing your cancellation is complete, including the date and time.
Pro tip: After you turn off auto-renewal, Splashtop keeps your access active until the end of your current billing period. You will not lose access immediately, and you will not be charged at the next renewal date. Write down your access end date somewhere safe so you know when your subscription actually expires.
Cancel if you subscribed through apple app store
If you bought Splashtop through the Apple App Store on your iPhone, iPad, or Mac, you must cancel inside Apple's billing settings, not through Splashtop itself. Contacting Splashtop support will not stop your subscription.
- On your Apple device, open Settings and tap your name at the top.
- Tap Subscriptions.
- Find Splashtop in the list and tap it.
- Tap Cancel Subscription.
- Choose a reason for cancellation (optional) and confirm.
- Take a screenshot showing Splashtop no longer appears in your active subscriptions.
Warning: If you delete the Splashtop app without cancelling the subscription in Apple Settings, you will still be charged. The app deletion and the subscription cancellation are separate actions.
Cancel if you subscribed through google play
If you bought Splashtop through the Google Play Store on an Android device, cancel inside Google's billing settings. Splashtop support cannot cancel App Store or Google Play subscriptions for you.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions.
- Tap Splashtop from the list of active subscriptions.
- Tap Cancel subscription and follow the prompts to confirm.
- Save a screenshot of your cancellation confirmation.
Pro tip: You can also cancel Google Play subscriptions from a web browser by visiting play.google.com, signing in, going to Account > Subscriptions, and following the same steps. This often feels easier on a larger screen.
Timeline and when your access actually ends
Understanding the cancellation timeline stops you from getting a nasty surprise.
What happens after you cancel
When you cancel Splashtop, your access continues until the end of your current billing period. You are not charged at the next renewal date. Splashtop does not prorate refunds for the unused portion of your subscription-cancellation stops future charges, it does not return money for days you have already paid for. If your billing date is 15 January and you cancel on 10 January, your subscription is active until 15 January, then expires.
Your saved session settings, device links, and access history remain on your Splashtop account for a period after cancellation, but the company does not guarantee permanent storage. If you need any configuration details or device addresses for future use, save them before your access expires.
Refund policy and what you can claim
Splashtop does not offer refunds for partially used subscription periods under its standard terms of service. However, you may be entitled to a refund under Malaysian consumer protection law if any of these apply:
- Splashtop charged you after you successfully cancelled.
- The company failed to provide clear cancellation instructions before you purchased.
- You were charged due to a billing error or system malfunction.
- The service was not delivered as promised or was unavailable for a significant period.
- Auto-renewal occurred without your explicit prior consent.
If any of these situations apply to you, contact Splashtop support at [email protected] with your cancellation request date, screenshot proof, and the specific reason you believe you are entitled to a refund. If Splashtop refuses, you can escalate your complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs or file a claim with the KPDNKP complaints centre. Stopee has helped thousands of consumers recover refunds by documenting these disputes clearly.
Common cancellation mistakes that cost you money
Cancellation feels straightforward until something goes wrong, and the most common mistakes happen quietly in the background.
Mistakes that lead to unwanted charges
Deleting the app instead of cancelling the subscription: This is the number one reason Malaysian users get charged again. Removing the Splashtop app from your phone or computer does nothing to stop your subscription. You must cancel inside your account settings or your app store billing settings.
Cancelling through the wrong channel: If you subscribed via Apple App Store, cancelling inside Splashtop's web portal will not work. You must cancel inside Apple Settings. The same applies to Google Play. Using the wrong cancellation path leaves your subscription active and you get charged at renewal.
Not saving your cancellation confirmation: Screenshots with a visible date and time are your proof that you cancelled. Without proof, Splashtop can claim they never received your cancellation request if a charge appears on your next statement. Save your proof immediately.
Confusing account cancellation with user removal: If you have a team subscription billed per user, removing yourself as a user is not the same as cancelling the subscription. The subscription stays active and the remaining users are still billed.
Ignoring your billing date: If you do not know when your subscription renews, you cannot plan your cancellation effectively. Check my.splashtop.com or your app store settings today to find your exact renewal date, then work backwards to give yourself at least 3 business days before that date to cancel.
Before and after cancellation checklist
Use this checklist to stay organised and avoid cancellation regrets.
| Task | When | Done? |
|---|---|---|
| Note your next billing date | Before cancelling | ☐ |
| Screenshot your current plan and billing info | Before cancelling | ☐ |
| Save session settings or device addresses you may need later | Before cancelling | ☐ |
| Complete your cancellation via correct channel | At least 3 days before billing date | ☐ |
| Screenshot your cancellation confirmation with date visible | Immediately after cancelling | ☐ |
| Check your bank or card statement after your billing date passes | 2-5 days after billing date | ☐ |
Should you cancel or downgrade instead?
Before you cancel completely, consider whether downgrading to a lower plan makes sense for your situation.
Cancel vs. downgrade comparison
| Reason | Cancel entirely | Downgrade instead |
|---|---|---|
| Cost too high | Stopee recommends downgrading first - try Solo (RM27) before cancelling | Better option for cost reduction |
| Not using the service at all | Cancel | Not necessary |
| Using only basic features | Consider downgrading to Solo first | Save money and keep access |
| Need advanced features occasionally | Not recommended | Stay subscribed at lower tier |
| Work situation changed | Cancel if no longer needed | Downgrade if occasional access still helps |
| Moving to a competing service | Cancel after confirming alternative works | Not necessary |
To downgrade your Splashtop plan, log in to my.splashtop.com, go to Account Info > Subscriptions, and select Change Plan. Choose your lower-tier plan and confirm. The new plan takes effect at your next billing date and your monthly cost drops immediately on renewal.
After your cancellation: what you need to know
Cancellation is not over the moment you click confirm; the next few weeks matter for ensuring you do not get billed twice.
Your access and account after cancellation
Once you cancel, Splashtop keeps your account active and stores your configuration details until the end of your current billing period. You can still log in and access your saved sessions and linked devices, but they stop working after your subscription expires. The company does not automatically delete your account data after cancellation, so reactivating later is possible if you change your mind within a reasonable timeframe.
Your saved session history, device links, and remote access credentials remain retrievable for several weeks after your subscription ends. If you think you might need Splashtop again in the future, do not worry-your settings are preserved. However, if you are uncomfortable with your data being stored, you can request account deletion by emailing [email protected] with your cancellation request.
Monitoring charges and escalation if needed
Check your bank or card statement 2 to 5 days after your original billing date to confirm you were not charged. If a charge appears after you cancelled, take a screenshot immediately and contact Splashtop support at [email protected] or +1.408.610.1631 with your proof of cancellation. Give Splashtop 5 business days to respond.
If Splashtop refuses to issue a refund or does not respond within 5 business days, file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNKP). You can submit your complaint online through the KPDNKP portal or call their hotline. Provide your cancellation screenshot, your billing statement showing the charge, and your correspondence with Splashtop support. The KPDNKP investigates on your behalf and has the authority to force Splashtop to refund you if the company violated consumer protection law.
How to contact Splashtop for help with cancellation
Splashtop operates globally with support available 24 hours, 7 days a week, though local Malaysian language support is limited.
Splashtop support channels
For cancellation issues or disputes, use these contact methods in order of preference:
- Email support: [email protected] (usually responds within 24 hours)
- Sales inquiries and billing disputes: [email protected]
- Phone support (Global): +1.408.610.1631 (available 24/7 but expect US-based support staff)
- Online support centre: support.splashtop.com (searchable help articles and community forum)
- Live chat: Available through the Splashtop website during business hours
When you contact Splashtop, always include your account email address, the date you requested cancellation, and a screenshot of your cancellation confirmation if available. Keep your emails concise and state your issue clearly: "I cancelled my subscription on [date] but was charged on [date]. Please refund the charge and confirm my account is cancelled." Professional, documented communication speeds up the resolution process.
Escalation to splashtop's global headquarters
If you do not receive a satisfactory response from [email protected] within 5 business days, you can send a formal notice of dispute to Splashtop's headquarters. Under their terms of service, notices of non-renewal or disputes must be sent in writing by email to [email protected] or by express carrier or certified mail to:
Splashtop Inc., Global Headquarters, Cupertino, United States
Send your notice by registered mail or email with a read receipt so you have proof the company received your message. In your letter, state the date of your cancellation request, the date you were charged, the amount charged, and your request for a refund within 14 days. Keep a copy for your records. This formal notice often prompts a faster response from the company's legal or customer service team.
Summary: your path to cancelling Splashtop safely
Cancelling Splashtop is straightforward when you know where you subscribed and follow the correct cancellation path. Malaysian users who subscribed through Splashtop's website cancel at my.splashtop.com, those who subscribed via Apple App Store cancel in Apple Settings, and those who subscribed through Google Play cancel in Google Play Settings. Deleting the app without cancelling your subscription leaves you vulnerable to unwanted charges. Always save your cancellation confirmation with a visible date and time, and check your bank statement after your billing date to confirm no charge occurred.
If Splashtop charges you after cancellation or refuses to honour your cancellation request, your consumer rights under Malaysia's Consumer Protection Act 1999 protect you. You can request a refund, and if the company refuses, escalate to the Ministry of Domestic Trade and Consumer Affairs. Stopee is committed to helping Malaysian consumers understand their cancellation options and consumer rights with clarity and confidence. For more information on cancelling other services, visit Stopee at stopee.com where we have helped thousands of consumers cancel subscriptions, avoid unwanted charges, and recover refunds they were entitled to claim.