Manage Splashtop

How to cancel splashtop in new zealand and reclaim your money

What splashtop is and why you might want to leave

Splashtop is a remote-access platform that connects you to computers and devices across the internet-useful for remote work, technical support, accessing files from another machine, or managing home and office computers when you're away. If you've signed up but no longer need it, or if the service isn't delivering what you expected, cancelling quickly is the smart move.

Common reasons to cancel splashtop

You might cancel because you've finished a project, found a cheaper alternative, experienced poor connection quality, or simply realised the service doesn't fit your workflow. Whatever your reason, Stopee is here to walk you through the process so you don't waste another month's subscription.

Your consumer rights in new zealand

What the consumer guarantees act means for you

Under New Zealand law, digital services like Splashtop must be of acceptable quality and fit for purpose. If the service is defective, doesn't work as described, or fails to deliver core features, you have the right to remedies-repair, replacement, or refund-under the Consumer Guarantees Act 1993. This applies even if Splashtop's terms say "no refunds."

If you believe Splashtop has failed to meet acceptable quality standards, document the issue (screenshots, error logs, dates) and contact the company in writing. If they refuse, escalate to the Commerce Commission, New Zealand's consumer protection authority.

The 14-day cooling-off period myth

Splashtop's terms state that digital subscriptions are not covered by the standard 14-day right-to-cancel period. However, if you purchased through the Apple App Store or Google Play, those platforms may have their own dispute resolution processes. Check your purchase receipt for the merchant name-it may not be Splashtop directly.

Cancellation methods: which path is right for you

Cancel via your splashtop account (web)

This is the fastest and most direct route. Log in to your account on the Splashtop website and turn off auto-renewal in one step. The subscription remains active until the end of your paid period-no immediate loss of access.

Cancel through apple app store

If you subscribed via your iPhone or iPad, Apple controls the billing. You must cancel through Apple's own subscription settings, not through Splashtop's app or website. Splashtop cannot process this cancellation for you.

Cancel through google play

Android users who bought via Google Play must cancel through Google's subscription management, either on their device or on the web. Again, Splashtop handles the service, but Google handles the billing.

Cancel by written notice (last resort)

Splashtop does not have a New Zealand postal address for cancellation notices. According to their Terms of Sale (section 16), you must send written cancellation correspondence-by certified mail-to their United States corporate headquarters. Stopee recommends this only if the web methods fail or if you need a formal cancellation record.

Step-by-step: how to cancel splashtop

Cancel via the splashtop web account

1. Go to my.splashtop.com in your browser.
   • If you're already logged in, skip to step 2.
   • If not, enter your email and password, and click Sign In.
2. Once logged in, click your profile or account menu (usually top right).
   • Look for "Account Info," "Settings," or a similar option.
3. Select the Subscriptions tab.
   • You'll see a list of active subscriptions and their renewal dates.
4. Find the subscription you want to cancel and click "Turn off auto-renewal" or "Cancel."
   • Important: Turning off auto-renewal does not delete your account or immediately stop access. Your service remains active until the end of the current billing period.
5. Confirm the cancellation when prompted.
   • You should receive a confirmation email within minutes.
   • Save this email as proof of cancellation.

Cancel via apple app store (iPhone and iPad)

1. On your iPhone or iPad, open the Settings app.
   • On the home screen, tap the gear icon.
2. Scroll down and tap your name (or "Apple ID").
   • If you see "iTunes & App Store" instead, tap that and then tap your Apple ID at the top.
3. Tap "Subscriptions."
   • You'll see all active subscriptions linked to your Apple ID.
4. Find Splashtop in the list and tap it.
   • If you don't see Splashtop, scroll down or search for it.
5. Tap "Cancel Subscription" or "Turn Off."
   • Warning: Apple may offer a brief discount to keep you subscribed. Decline this if you want to cancel completely.
6. Confirm your choice.
   • Apple will send you a cancellation confirmation email to your Apple ID email address.

Cancel via google play (Android)

1. On your Android device, open the Google Play Store app.
   • Tap the profile icon in the top right corner.
2. Tap "Manage my subscriptions" or "Subscriptions."
   • You'll see a list of all active subscriptions.
3. Find Splashtop and tap it.
   • If you don't see it immediately, scroll down or use the search function.
4. Tap "Cancel subscription."
   • Google will ask you why you're cancelling; this feedback is optional.
5. Confirm by tapping "Cancel subscription" again.
   • You'll receive a confirmation email from Google Play to your Gmail account.
6. Alternatively, cancel via web at play.google.com/store/account/subscriptions.
   • Scroll to "Subscriptions," find Splashtop, and click "Manage" then "Cancel."

Cancel by certified mail (US headquarters)

1. Prepare a formal cancellation letter.
   • Include your full name, email, Splashtop account username, subscription start date, and the date you wish to cancel.
   • State clearly: "I hereby cancel my Splashtop subscription effective [date]."
2. Send it by certified mail or registered post to Splashtop's corporate address in the United States.
   • Check Splashtop's Terms of Sale (section 16 'Notices') for the current mailing address, as it may change.
   • Pro tip: Request a signature on delivery so you have proof the company received your cancellation notice.
3. Keep a copy of your letter and the mailing receipt for your records.
   • Allow 10-14 business days for processing after delivery.

What happens after you cancel

Your access after turning off auto-renewal

When you turn off auto-renewal, your Splashtop subscription doesn't end immediately. You keep full access to all features you've paid for until the end of your current billing period. After that date, you lose access-no surprise charges, no hidden clauses.

Cancelling does not automatically delete your account. If you want to remove your data or close your account entirely, log in after cancellation and look for account deletion options, or contact Splashtop support for guidance.

Your data and account settings

Turning off auto-renewal preserves your account login, saved settings, and connected devices. If you return to Splashtop later, your configuration remains intact. This is helpful if you think you might resubscribe.

If you want all your data deleted permanently, submit a separate data deletion request to Splashtop support or exercise your right under the Privacy Act 2020. Stopee recommends doing this in writing so you have a record.

Refund policy and how to fight unfair terms

What splashtop's refund policy says

Splashtop states in its terms that all purchases are prepaid, final, and non-refundable. The company does not provide refunds or credits for partial months, early cancellation, price drops, or promotional changes.

When you may have a legal right to a refund

Splashtop's "no refunds" policy is not absolute in New Zealand. If any of the following apply, you have grounds to dispute the policy under consumer law:

• The service is defective or not of acceptable quality. If Splashtop frequently disconnects, has severe lag, or fails to connect at all, it's not fit for purpose.
• The service was misrepresented. If Splashtop advertised features you don't have, or if the app crashes consistently, you were sold something false.
• You purchased via Apple or Google. Those platforms sometimes honour refunds within 14-15 days if you dispute the charge or request a refund through their support teams-bypass Splashtop entirely.

Steps to claim a refund

1. Contact Splashtop support in writing (email is fine) with your complaint.
   • Attach screenshots, error logs, or video evidence of the defect.
   • Keep this email; you'll need it later if you escalate.
2. Wait 10 business days for a response.
   • If Splashtop refuses, move to step 3.
3. Contact the Commerce Commission (New Zealand's consumer protection agency) via their website at consumerprotection.govt.nz.
   • File a formal complaint with all your evidence.
   • The Commission can investigate and pressure the company to refund you.
4. If you paid via Apple or Google, file a dispute or refund request directly with them.
   • Apple's App Store support and Google Play support both honour quality complaints, often without involving Splashtop.

Pricing breakdown: what you're paying

Splashtop pricing in new zealand dollars

Where to find accurate pricing

The prices above reflect in-app and App Store pricing as of now. Splashtop's official website lists business tiers primarily in USD. For the most current NZD equivalent, check your local App Store, Google Play, or convert the USD price using your bank's current exchange rate.

Pro tip: If you're on a yearly plan and cancel mid-year, Splashtop will not prorate your refund. This is why Stopee recommends switching to monthly billing before cancelling, if you're unhappy with the service.

Common mistakes people make when cancelling

Don't fall into these traps

Cancelling feels straightforward, but small mistakes can cost you an extra month of charges. We've helped hundreds of New Zealand users avoid these pitfalls.

• Cancelling the app instead of the subscription. Deleting the Splashtop app from your phone does not cancel your subscription. You must use the web account, App Store, or Google Play to turn off auto-renewal.
• Confusing "turn off auto-renewal" with "delete account." Turning off auto-renewal stops future charges but keeps your account and data intact. If you want to erase everything, request account deletion separately after cancellation.
• Not saving your cancellation confirmation. Always screenshot or forward the confirmation email to yourself. If Splashtop charges you again, this email is your proof that you cancelled.
• Ignoring retention offers. After you click cancel, Splashtop may offer a discount or a free trial month. If you want to leave, decline it and confirm cancellation. Don't let a discount trap you into another contract.
• Cancelling on the last day of your billing cycle. Cancel at least 3-5 days before your renewal date to avoid accidental charges. If you're charged despite cancellation, contact your bank or card issuer to reverse the charge.
• Forgetting to check all platforms. If you have multiple Splashtop subscriptions (e.g., one via web, one via Apple, one via Google), you must cancel each one separately. Check all three platforms before assuming you're done.

Your cancellation checklist

Before you hit cancel, tick off these steps

What people say about cancelling splashtop

Real feedback from users

Users in New Zealand report that the web cancellation method works smoothly and quickly. Most people succeed on the first try by logging into their account and switching off auto-renewal.

The biggest frustration comes from those who cancelled via their device but didn't realise they also had an active subscription on another platform. Always verify you've cancelled on all services you're subscribed to.

Stopee has seen positive reviews for users who contacted Splashtop support to dispute charges. The company does sometimes honour refunds for genuine defects, even though their policy says otherwise. Don't assume "no refund" is final.

How to contact splashtop for cancellation support

Getting help if your cancellation fails

If you can't cancel via the web, app, or platform, or if you've been charged after cancellation, reach out to Splashtop directly.

• Email support: Visit Splashtop's website and use their contact form or look for support@splashtop.com.
• Live chat: Some Splashtop pages offer chat support during business hours (US time).
• Written notice: As mentioned earlier, you can send a formal cancellation letter by certified mail to their US headquarters (address in their Terms of Sale, section 16).

Pro tip: Always email support rather than calling if possible. Email creates a written record, which is invaluable if you need to escalate a complaint to the Commerce Commission or dispute a charge with your bank.

Your next steps: cancel with confidence

You now have everything you need to cancel Splashtop cleanly and legally. Whether you're cancelling because you've found a better tool, finished your project, or realised the service doesn't meet your needs, Stopee has walked you through every method-web account, app store platforms, and formal written notice.

Remember: cancelling auto-renewal stops future charges, but you keep access until the end of your paid period. Your account and data aren't deleted unless you request it. Save your cancellation confirmation email, and if Splashtop charges you again, file a dispute with your bank or escalate to the Commerce Commission.

New Zealand consumer law protects you. If Splashtop's service is defective or misrepresented, you have legal grounds to claim a refund-don't accept a flat "no refunds" answer. Stopee has helped thousands of consumers cancel subscriptions, reclaim their money, and move on to better tools. Use this guide as your roadmap, and don't hesitate to escalate if the company refuses to honour your cancellation or treat you fairly. Your next step is simple: log in, click cancel, and confirm. Stopee is here to remind you that you're in control of your subscriptions, not the other way around.