Manage Tradingview

How to cancel Tradingview in malaysia and avoid surprise charges

What Tradingview is and why you might want to cancel

Tradingview is a web-based charting platform trusted by traders and investors across Malaysia to analyse stocks, forex, cryptocurrencies, futures, and commodities in real time. The service runs on a freemium model, so many Malaysian users start with the free version and upgrade later for advanced features like multiple charts per tab, custom indicators, deeper historical data, and higher alert limits.

If you subscribed to a paid plan and now want to step back-whether because you no longer trade actively, found a cheaper alternative, or simply need to cut expenses-you've come to the right place. Cancelling Tradingview can be surprisingly tricky in Malaysia because the platform treats web subscriptions, App Store purchases, and Google Play subscriptions as completely separate billing channels. Cancel in the wrong place and your subscription will keep renewing, costing you money every month.

At Stopee, we've helped thousands of Malaysian consumers navigate confusing subscription traps like this one. This guide walks you through exactly how to cancel Tradingview, what to watch out for, and what your rights are under Malaysian consumer law.

Who should cancel Tradingview

You should cancel if you no longer use the platform regularly, if you've found a cheaper charting tool, or if you subscribed during a free trial and don't want to convert to paid. You should also cancel immediately if you discover a charge you didn't authorize, or if you purchased a subscription through an app store by accident.

Common reasons malaysian users cancel

The most common reason is that traders realize they can use the free version for their needs, or they switch to a competitor like TradingCentral or Thinkorswim. Others cancel because they forgot about a trial subscription that auto-converted to monthly billing. A few cancel because they purchased through their phone and couldn't figure out how to manage the subscription on the web, leading them to simply abandon the service and let the charges stack up until they called support.

Tradingview pricing in malaysia and what you're paying for

Understanding your current plan helps you decide whether it's worth keeping or worth cancelling.

Tradingview also offers 30-day free trials on selected paid plans. If you don't cancel your trial before the trial period ends, the subscription automatically converts to a paid plan and charges your payment method every month (or annually, depending on your choice). This is the leading cause of unexpected charges among Malaysian users.

Your consumer rights under malaysian law

Before you cancel, know that Malaysian consumer law protects you when you want to stop paying.

Under the Consumer Protection Act 1999 (Act 599), you have the right to cancel a distance contract (any purchase made online or by phone) within 10 calendar days of the contract date without giving any reason. If Tradingview charged you without your clear, informed consent-or if the cancellation process is deliberately hidden or misleading-you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

If Tradingview refuses to cancel your subscription or keeps charging you after cancellation, you have the right to dispute the transaction with your bank or payment provider (your credit card issuer or e-wallet service). Most Malaysian banks and fintech providers allow you to reverse unauthorized charges within 90 days.

Stopee recommends documenting every step: take screenshots of your subscription page, cancellation confirmation, and any billing charges. These records are your evidence if you need to escalate the issue to KPDNHEP or your payment provider.

How to cancel Tradingview if you subscribed on the web

If you signed up and paid directly on tradingview.com, this is the cleanest cancellation path.

1. Log in to your Tradingview account at tradingview.com using your email and password.
2. Click on your profile icon (top right corner) and select "Settings".
3. In the left sidebar, scroll down and click "Billing".
4. Under the "Subscriptions" section, you will see your active plan name and next renewal date.
5. Click the "Cancel subscription" button next to your plan.
6. Tradingview will ask you to confirm cancellation and may offer a discount to keep you (ignore this if you are determined to cancel).
7. Click "Cancel subscription" again to confirm.
8. The page will show a cancellation confirmation message. Screenshot this immediately, including the date and your plan name.
9. Check your email for a cancellation confirmation from Tradingview. Forward this email to yourself or save it as a PDF for your records.

Pro tip: After cancellation, your access continues until the end of your current billing cycle. You won't lose access immediately, but you also won't be charged when the next renewal date arrives. This grace period gives you time to export your watchlists, layouts, and alerts if you need them.

If you subscribed through the apple app store

App Store subscriptions are managed entirely through your Apple account, not through Tradingview's website. Cancelling on the Tradingview website will not stop App Store charges.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top.
3. Select "Subscriptions".
4. Look for "Tradingview" in the list and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (the button text depends on your plan type).
6. Confirm your cancellation on the screen that appears.
7. Apple will show you a confirmation message and send you an email receipt. Save this email.
8. Your access ends at the end of your current billing period; you won't be charged on the next renewal date.

Alternatively, you can manage App Store subscriptions on a Mac or Windows computer by visiting appleid.apple.com, logging in, scrolling to "Subscriptions", and cancelling Tradingview from there.

If you subscribed through google play

Google Play subscriptions are managed through your Google account, not through Tradingview's website. Cancelling on Tradingview.com will not stop Google Play charges.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon (top right).
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "Tradingview" and tap it.
6. Select "Cancel subscription".
7. Follow the prompts to confirm cancellation. Google will ask why you're cancelling (optional feedback).
8. You'll receive a confirmation email from Google. Keep this for your records.
9. Your access continues until the end of your current billing period.

Warning: Many Malaysian users make the mistake of cancelling only on the Tradingview website while their subscription is actually active through the App Store or Google Play. This results in continued charges even though they believe they've cancelled. Double-check which platform you used to purchase before you cancel.

What happens immediately after you cancel

Cancelling your Tradingview subscription is emotionally easy-seeing that confirmation message feels like relief-but understanding what happens next helps you stay in control.

Your access to the paid features continues until the end of your current billing cycle. If your renewal date is 15th of next month and you cancel today, you can use your Premium or Ultimate features until the 15th. After that date, your account automatically downgrades to the free version. You don't lose your account, your watchlists, or your historical data; you simply lose access to the advanced tools.

Tradingview will not charge you again unless you manually restart the subscription yourself. There is no hidden monthly charge after cancellation, as long as you cancelled in the correct place (web, App Store, or Google Play-whichever you used to subscribe).

If you cancelled a free trial that was still active, your premium access stops immediately. You lose access to trial-only features but keep your free account with all your saved data.

How to request a refund if Tradingview charged you incorrectly

Tradingview's stated policy is that subscriptions are non-refundable once purchased. However, Malaysian consumer law gives you options if the charge was unauthorized or misleading.

First, contact Tradingview's support team through their Help Center at tradingview.com/support. Explain that you did not authorize the charge, or that you cancelled but were still charged. Provide your screenshots of the cancellation confirmation and your billing records. Give Tradingview 7 working days to respond and either cancel the charge or issue a refund.

If Tradingview refuses, contact your bank or payment provider immediately:

• If you paid by credit card or debit card, call your bank's fraud department and request a chargeback for the unauthorized transaction. Most Malaysian banks allow chargebacks within 90 days of the charge.
• If you paid via an e-wallet (Boost, GCash, Touch 'n Go, or similar), contact the e-wallet provider's customer service and request a refund or dispute the transaction.
• If you paid by direct debit, instruct your bank to cancel the standing instruction to Tradingview.

You can also lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at kpdnhep.gov.my if Tradingview continues to charge you after cancellation, or if the company refuses to acknowledge your cancellation request. Include all your screenshots and correspondence with Tradingview in your complaint.

Stopee strongly advises keeping proof of every cancellation attempt. These records are your protection if the dispute escalates.

Common mistakes that delay your cancellation

Many Malaysian users cancel in the wrong place and then panic when they see the next charge appear in their bank statement. You're not alone-this happens constantly, and it's almost always fixable.

Mistake 1: Cancelling on the website when you subscribed through the app. If you bought Tradingview through the App Store or Google Play, you must cancel there. Cancelling on tradingview.com does nothing. Check your original purchase receipt (from Apple or Google, not Tradingview) to confirm where you subscribed, then cancel in that exact location.

Mistake 2: Assuming the trial has been cancelled when you only cancelled the recurring subscription. If you're on a free trial and you want it to stop charging you, you must explicitly cancel the trial. Some users cancel the subscription but the trial still runs, then converts to paid after 30 days. Log back in and verify the trial is actually cancelled before the trial period ends.

Mistake 3: Not saving proof of cancellation. Screenshot your cancellation confirmation the moment it appears. If a charge appears later and you contact your bank or Tradingview, that screenshot is your evidence. Without it, the bank may not reverse the charge.

Mistake 4: Cancelling and immediately deleting your Tradingview app or closing the browser tab. Always wait at least 5 seconds after you click "Confirm" to see the cancellation message. Refresh the page once to verify the status has updated. Then screenshot and move on.

Mistake 5: Forgetting to check all three billing channels if you've used Tradingview on multiple devices. If you once signed up via web, then later bought a trial through your phone's App Store, you now have two separate subscriptions. You must cancel both independently. Log into your account on the web and check the Billing section to see all active subscriptions linked to your email address.

Tradingview cancellation checklist

Before you cancel, run through this checklist to stay organized and protect yourself.

When to keep or cancel Tradingview

This simple comparison helps you decide whether your subscription is worth keeping.

How stopee can help you cancel other subscriptions

Cancelling Tradingview is just one of many subscription traps that catch Malaysian consumers. If you're also paying for streaming services, fitness apps, or other recurring charges you no longer need, Stopee is here to help.

Stopee specializes in guiding Malaysian consumers through confusing cancellation processes across dozens of platforms. Whether you're cancelling Netflix, Spotify, Audible, or international SaaS tools, Stopee has detailed, tested guides for each service. Visit stopee.com to explore cancellation guides for the services draining your bank account.

Stopee also tracks your subscriptions and sends you reminders before trial periods end, so you never get hit with an unexpected charge again. The platform has helped thousands of consumers cancel subscriptions, recover refunds, and take control of their monthly expenses.

Contact information and support escalation

If you cancel Tradingview and still get charged, or if the company refuses to process your cancellation, here's where to escalate:

Tradingview support: tradingview.com/support (Help Center only; no live chat or phone support listed)

Your payment provider: Contact your bank (credit card fraud department), e-wallet provider, or direct debit administrator to dispute the charge or reverse the authorization.

Malaysian consumer authority: Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at kpdnhep.gov.my. Lodge a formal complaint if Tradingview refuses to honour a cancellation request or continues charging you after cancellation.

Online dispute resolution: If your payment was international, you may also file a dispute through your payment provider's chargeback process within 90 days of the transaction.

Stopee has helped thousands of Malaysian consumers cancel subscriptions and recover unauthorized charges by following these exact escalation steps. Keep every screenshot, email, and cancellation confirmation-your documentation is your power in any dispute. If you need guidance cancelling other subscriptions alongside Tradingview, visit stopee.com and explore our full library of cancellation guides tailored for Malaysian users.