Manage Trellis

How to cancel Trellis in malaysia: a step-by-step guide to protect your legal research subscription

Understanding Trellis and why you might need to cancel

Trellis is a subscription-based legal research platform built for lawyers, legal teams, and law firms who need access to searchable court records, case tracking tools, and judge analytics. If you have signed up for Trellis, you are on an automatic renewal plan that charges your payment method on file each billing cycle unless you cancel before the renewal date. Many Malaysian users choose Trellis for its comprehensive database, but not everyone finds long-term value in the service, and that is completely valid. If you have decided Trellis is not right for your firm or your practice, Stopee is here to guide you through the cancellation process with clarity and confidence.

What you are paying for with Trellis

Trellis offers two main subscription tracks: Research access and Research with Judge Analytics. Your subscription gives you unlimited searches of court decisions, case tracking features, and analytics dashboards depending on your tier. The service operates on a recurring billing model, which means your card is charged automatically every month or year based on your plan. This is not a one-time purchase or a credit-based system; you are committing to an ongoing subscription term that renews unless you take action to cancel.

Why cancellation timing is critical for malaysian users

If you enrolled in Trellis during a free trial period, you must cancel before the trial ends to avoid being charged. Once Trellis charges your card after the trial expires, the company typically does not issue refunds for that initial charge. Additionally, if you cancel after being billed, those charges are non-refundable according to the service terms. For Malaysian users paying in MYR, this means you need to act decisively before your next billing date to avoid unwanted charges. Stopee recommends taking action as soon as you know you want to leave so you do not miss the cancellation window.

Your consumer rights when cancelling Trellis in malaysia

Malaysia's Consumer Protection Act 1999 protects your rights as a consumer, even when dealing with digital services like Trellis. Understanding these protections empowers you to take action if something goes wrong during or after your cancellation.

Key protections under malaysian consumer law

The Consumer Protection Act 1999 requires that businesses provide you with accurate information about their services before you commit to paying. If Trellis made misleading claims about automatic renewal, trial periods, or cancellation procedures, you have grounds to dispute charges or request a refund. Additionally, Malaysian consumer law protects you against unfair contract terms; if Trellis makes cancellation unnecessarily difficult or hidden, this may violate fair dealing principles.

If you were charged without clear consent, or if the free trial terms were not transparent before your card was debited, the Federation of Malaysian Manufacturers (FMM) Consumer Affairs Division and the Ministry of Domestic Trade and Consumer Affairs can investigate complaints on your behalf. Stopee advises documenting everything: your sign-up screen, trial terms, billing emails, and cancellation attempts. This evidence strengthens your case if you need to escalate.

Your right to clear cancellation methods

Consumer protection principles require that cancellation be as easy as sign-up. If Trellis makes you jump through hoops, hides the cancel button, or forces you to call an overseas number, you can file a complaint with the Malaysian competition and consumer authority. You also have the right to request your personal data and any research records you created on the platform. Trellis must provide this in a machine-readable format (such as CSV or JSON) within 30 days of your cancellation request.

Methods to cancel your Trellis subscription

Trellis offers multiple cancellation paths depending on how you signed up and where you manage your account. Here are the routes available to Malaysian users.

Cancel through your Trellis web account

If you subscribed directly on the Trellis website, the web-based cancellation route is usually the most straightforward. This method keeps a clear record of your cancellation request and is the safest option for documentation.

1. Log in to your Trellis account at trellis.law using your email and password.
2. Navigate to Settings or Account Management (usually in the top-right menu or account dropdown).
3. Look for a Subscription, Billing, or Plans section.
4. Select your current plan and locate the Cancel Subscription button.
5. Read any confirmation message carefully; Trellis will ask you to confirm you want to lose access to the platform.
6. Click Cancel Subscription and take a screenshot of the confirmation message.
7. Save the confirmation email that Trellis sends to your registered email address.

Pro tip: Perform this cancellation at least 3 to 5 business days before your next billing date. This buffer gives Trellis time to process your request and prevents accidental charges.

Cancel via email to Trellis support

If the web cancellation button is not visible or does not work, contact Trellis directly by email. This method is slower but creates a paper trail that protects you if the company claims it never received your cancellation.

1. Send an email to [email protected] with the subject line: "Cancellation Request for [Your Name] - Subscription Account".
2. Include your full name, the email address associated with your Trellis account, and your account ID (if you have it).
3. State clearly: "I request immediate cancellation of my Trellis subscription, effective immediately."
4. Ask for written confirmation of cancellation in the response.
5. Send the email from the address registered to your Trellis account to avoid identity verification delays.
6. Save a copy of your email and wait for Trellis to respond within 5 to 7 business days.

Warning: Email cancellations take longer to process than web-based requests. If you use email, send it at least 7 to 10 days before your next billing date to ensure you do not get charged before your cancellation is processed.

Cancel if you subscribed through an app store

If you downloaded Trellis through Apple's App Store or Google Play Store and set up your subscription through the app, you must cancel through the app store itself, not directly with Trellis. App store subscriptions are managed separately from web accounts.

For Apple App Store (iOS):

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Trellis in the list of active subscriptions.
5. Tap Edit Subscription.
6. Choose Cancel Subscription and confirm.
7. Take a screenshot of the cancellation confirmation.

For Google Play Store (Android):

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and select Payments and subscriptions.
3. Choose Subscriptions.
4. Find Trellis and tap on it.
5. Select Cancel Subscription at the bottom of the screen.
6. Follow the prompts to confirm your cancellation.
7. Screenshot the final confirmation message.

Pro tip: App store cancellations usually take effect immediately, but Trellis may continue your access until the end of your current billing period. You will not be charged again after cancellation, but verify this by checking your subscription status in the app store within 24 hours.

Refund rights and what to expect after cancellation

The refund question is where many cancellations become complicated, and Stopee believes you deserve clarity on this point.

When Trellis will and will not refund you

Trellis does not offer refunds for charges that have already been processed, with one exception: if you cancel during a free trial before the trial period ends, you will not be charged at all. If you cancel after being billed, that payment is lost unless you escalate under consumer protection grounds.

How to request a refund if you believe you are entitled to one

If you were charged unfairly, do not assume Trellis will refuse automatically. Here is how to request a refund professionally.

1. Gather all evidence: your free trial sign-up confirmation, billing emails, and screenshots of the subscription terms at the time you enrolled.
2. Send an email to [email protected] titled: "Refund Request for [Your Name] - Subscription Charge on [Date]".
3. Explain clearly why you believe you deserve a refund. Example: "I cancelled during the free trial period before the trial ended, and I was charged without authorization" or "The cancellation method was not visible in my account, preventing timely cancellation."
4. Include your account ID, the date you were charged, the amount in MYR, and the specific charge reference from your bank statement.
5. Ask for a full refund to your original payment method within 14 days.
6. Send the email and keep a copy for your records.

If Trellis refuses or does not respond within 14 days: File a complaint with the Federation of Malaysian Manufacturers (FMM) Consumer Affairs Division or the Ministry of Domestic Trade and Consumer Affairs. Include your email exchange, billing evidence, and a statement explaining why you believe the charge violates consumer protection law. Stopee has helped thousands of consumers escalate exactly these disputes, and regulators take documentation seriously.

What to do immediately after cancellation

Cancelling is only half the job; the follow-up steps ensure you do not face surprise charges or lose access to important data.

Verify your cancellation within 24 hours

Do not assume everything is done once you click cancel. Verify that Trellis has processed your request.

1. Log in to your Trellis account the next day and check if your subscription shows as "Cancelled" or "Inactive".
2. Review your payment method on file in your account; ensure it is not listed as active for renewal.
3. Check your email for a cancellation confirmation from Trellis; if you do not receive one within 24 hours, follow up via email.
4. Monitor your bank or credit card statement for any unexpected charges in the next 3 to 5 business days.

Pro tip: Set a phone calendar reminder for your old Trellis billing date. If a charge appears on that date, you will catch it immediately and can dispute it with your bank.

Export and save your data before access ends

Trellis allows you to download your research data, saved searches, and case lists within 30 days of cancellation. After 90 days, Trellis will permanently delete your account and all associated data.

1. Before your cancellation takes full effect, log in to your Trellis account and locate your Research, Cases, or Matters section.
2. Export any saved searches, case lists, or custom analytics as CSV or JSON files.
3. Download these files to your local computer or cloud storage immediately.
4. If you need archival records, take screenshots of important case summaries or judge profiles.
5. Save all documentation to an external drive or secure cloud folder outside of Trellis.

Once your access is revoked, you will not be able to retrieve this data, so prioritize this step while you still have login access.

Common mistakes that delay cancellation or cause refund denials

We understand the frustration when cancellation does not go smoothly, and these are the traps that catch most users.

Mistake 1: cancelling in the wrong place

If you signed up through the App Store, cancelling via the Trellis website will not work. The two systems do not sync. Similarly, if you subscribed on the web, the app cancellation button will not be active. Always cancel where you subscribed.

Mistake 2: assuming your free trial is automatically protected

Many users think free trials end naturally without a charge; they do not. You must actively cancel before the trial ends, even if you never intend to use the service after the trial. Trellis will charge your card on the trial end date unless you have already cancelled.

Mistake 3: not documenting your cancellation request

If you cancel via the web interface, you might not receive a confirmation email. This leaves no proof that you cancelled. Always take a screenshot of the cancellation confirmation screen and save any email confirmations. If Trellis claims it never received a cancellation request, your screenshot is your evidence.

Mistake 4: contacting the wrong support email or channel

Trellis support email is [email protected]. Sending messages through social media, outdated contact forms, or alternative email addresses may delay your request or cause it to be missed entirely. Always use the official support channel.

Mistake 5: cancelling too close to your billing date

If you cancel on the same day you are billed, or the day after, Trellis may not process your cancellation in time. You will be charged, and reversing that charge takes weeks. Cancel at least 3 to 7 days before your next billing cycle to give Trellis time to update its systems.

Pricing and billing cycles to know before you cancel

Understanding what you have been paying helps you verify charges and plan your cancellation timing.

Note: MYR prices are calculated using an exchange rate of 1 USD = RM 4.72 for reference only. Your actual MYR charge may vary slightly depending on your payment provider's exchange rate at the time of billing.

Why your billing date matters for cancellation

Your next billing date is shown in your account settings. If today is 10 June and your next billing is 20 June, you have 10 days to cancel without incurring a charge for the next cycle. Cancelling on 19 June might trigger a final charge because Trellis may have already processed the renewal. Always check your account to confirm the exact renewal date and mark your calendar for 3 days before.

Checklist: ensure a smooth cancellation

Use this checklist before, during, and after cancellation to stay organized and protect yourself.

When you should consider keeping your Trellis subscription

Cancellation is not always the right move, and Stopee respects that some legal professionals find genuine value in Trellis. Consider keeping your subscription if you rely heavily on court data, regularly track case developments, or benefit from judge analytics for case strategy. If cost is your only concern, contact Trellis support to ask about discounts, annual payment plans, or temporary subscription pauses. Many SaaS platforms offer flexibility if you ask directly.

Final steps and contact information

You now have a clear roadmap to cancel Trellis safely and recover any funds you are entitled to. Remember that your decision to leave matters, and so does the process you use to exit. Document everything, cancel at least 3 days before your next billing date, and verify your cancellation within 24 hours. If Trellis refuses to refund you or makes cancellation difficult, escalate your complaint to the Federation of Malaysian Manufacturers Consumer Affairs Division or file a report with the Ministry of Domestic Trade and Consumer Affairs.

Trellis contact information:

• Email support: [email protected]
• Website: trellis.law
• Mailing address: Not publicly listed; use email for all inquiries

Malaysian consumer protection contacts:

• Federation of Malaysian Manufacturers (FMM) Consumer Affairs: [email protected] or +603-7728 0288
• Ministry of Domestic Trade and Consumer Affairs: +603-8890 2000 or visit kpdn.gov.my
• Bank Negara Malaysia (if credit card dispute required): bnm.gov.my

Stopee understands that unsubscribing from services you no longer need can feel daunting, especially when the process is unclear or when refunds are at stake. That is why we built Stopee: to give you the knowledge, confidence, and step-by-step guidance you need to cancel on your terms. Whether you are leaving Trellis because you found a better research tool or because the cost no longer makes sense, you deserve a transparent, fair, and friction-free exit. Stopee has helped thousands of consumers cancel subscriptions exactly like this one, recover refunds they were owed, and move forward without guilt or regret. Your decision is valid, your rights are real, and you are not alone. Use this guide, trust the process, and take control of your subscriptions today.