Manage Trello

How to cancel Trello and stop unwanted charges

What Trello is and why you might need to cancel

Trello is a visual project management tool that lets you organize work using boards, lists, and cards. It launched in 2011 and is now owned by Atlassian, the Australian software company. For teams in Malaysia, Trello offers a free plan that works well for basic use, but the paid tiers (Standard, Premium, and Enterprise) add features like advanced views, unlimited boards, and automation tools.

The problem many Malaysian users face is that upgrading feels frictionless during a free trial, but finding the cancellation path is far less obvious. If you have been charged unexpectedly after a trial ended, or you are worried about recurring payments, that frustration is completely valid. At Stopee, we help thousands of consumers navigate exactly this situation every month. The good news is that Trello does allow you to cancel and downgrade your plan through your account, but you must use the correct method or the charges will keep coming.

How much Trello costs in malaysia

Trello displays pricing in US dollars on its website, but Malaysian users pay in RM. Here is what the paid tiers cost when billed annually:

Premium is the plan most users accidentally test during a free trial because it includes the advanced views (Calendar, Timeline, Table, Dashboard, and Map) that make Trello visually appealing. Once you add multiple team members to a paid Workspace, the cost multiplies quickly. At Stopee, we often hear from Malaysian managers who realized they were paying RM47 per team member per month when they only needed the basic Free plan.

Why you might want to cancel

You might be cancelling because your project ended, your team prefers a different tool, the cost no longer fits your budget, or you were charged during a trial without clear warning. None of these reasons require you to feel guilty. Your money is yours, and you have the right to stop paying for a service you do not use. The sooner you act, the sooner you stop the charges.

Your consumer rights when cancelling Trello in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when buying digital services like Trello.

What the law says about digital subscriptions

Under the Consumer Protection Act 1999, you have the right to clear information about pricing, billing frequency, and cancellation terms before you buy. If Trello made it difficult to find this information, or if the free trial automatically converted to a paid plan without explicit consent, that may breach the Act. You also have the right to receive an invoice and clear proof of what you paid for.

If Trello charged you but did not deliver the service, or if you cancelled and were charged again, you have grounds to dispute the charge. The Malaysian Consumer Protection Authority (CPA) enforces these rights. Stopee recommends that you gather proof of every charge and cancellation attempt before escalating to the CPA.

When to escalate to consumer protection authorities

If Trello refuses to refund a charge you believe was unauthorized, or if you cancelled but the charges continued, contact the CPA. You can submit a complaint through their official portal at www.cpa.org.my. Have your screenshots, bank statements, and email correspondence ready. The CPA takes about 30 days to investigate consumer complaints and can order refunds if Trello is found to have breached consumer protection law.

Step-by-step cancellation methods for Trello

Trello offers two main cancellation paths: downgrading through the web account, and cancelling subscriptions bought via the App Store or Google Play.

How to cancel Trello through the web account

This method applies if you subscribed directly on Trello's website using a credit card or bank account. Follow these steps carefully:

1. Log into your Trello account at trello.com using your email and password.
2. In the top-left corner, click the Trello logo or your Workspace name.
3. Select the Workspace you want to cancel.
4. Click on Settings (usually shown as a gear icon or linked from the Workspace menu).
5. Find and click Billing in the left sidebar.
6. Under your current plan, look for a Downgrade or Change plan button.
7. Select Free from the list of available plans.
8. Review the downgrade summary. Trello will confirm that you keep your paid features until the end of your current billing period, then revert to Free.
9. Click Confirm downgrade or Downgrade to Free.
10. You will receive a confirmation email within minutes. Save this email as proof.

Pro tip: Downgrading is not the same as deleting your account. When you downgrade, your Workspace and all your boards remain active on the Free plan. If you want to delete your account entirely, that is a separate action in Account Settings, not Billing.

Warning: Do not delete the Trello app from your phone or computer if you are trying to cancel billing. Deleting the app only removes it from your device and does not stop charges.

How to cancel Trello subscriptions bought via app store (iOS)

If you subscribed to a Trello paid plan through the Apple App Store, you must cancel through Apple, not through Trello.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Trello in the list of active subscriptions.
5. Tap Manage Subscription or Edit Subscription.
6. Tap Cancel Subscription.
7. Confirm your cancellation by tapping Confirm Cancel.
8. Apple will send you a confirmation email immediately.

Pro tip: Apple processes cancellations at the end of your current billing cycle. You will keep access to the paid plan until that date, then your subscription ends. Check the confirmation email for your final billing date.

How to cancel Trello subscriptions bought via google play (Android)

If you subscribed through the Google Play Store on an Android device, cancel your subscription through Google, not Trello.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find Trello in your list of subscriptions.
5. Tap on Trello, then tap Cancel subscription.
6. Follow the prompts to confirm your cancellation reason (optional) and tap Cancel subscription again.
7. Google will email you a cancellation confirmation within minutes.

Warning: If you purchased Trello through Google Play but later added team members on the web platform, your web Workspace and app subscription are separate. You may need to cancel both. Check your Trello Billing page on the web to see if there are any active plans there as well.

What happens after you cancel Trello

Once you submit your cancellation, Trello does not take back your features immediately. Here is what to expect.

Timeline after cancellation

When you downgrade to the Free plan through the web, Trello lets you keep your paid features until the end of your current billing period. This is fair: if you paid for the month, you keep the features for that month. On the date your billing cycle ends, your Workspace automatically reverts to the Free plan.

On the Free plan, you can keep up to 10 boards per Workspace. If you have more than 10 boards, some will become read-only or inaccessible. Before your downgrade date, move or archive any boards you need to keep, or export board data if you want to preserve it elsewhere.

If you cancelled through the App Store or Google Play, your access ends on the same date shown in the cancellation confirmation. After that date, you will see a prompt to upgrade if you try to use premium features on the app.

What to do with your boards and data

Stopee recommends that you export your board data before the downgrade takes effect. Trello does not delete your data when you downgrade, but some features become unavailable. If you want a backup of your cards and board structure, use Trello's export function:

• Open the board you want to export.
• Click the three-dot menu in the top-right corner.
• Select More and then Export and print.
• Choose Export as JSON or Export as CSV depending on which tool you are switching to.
• Save the file to your computer.

If you are switching to another tool like Asana, Monday.com, or ClickUp, many of them accept Trello JSON imports, so your board structure and card details transfer automatically.

Refunds and billing corrections after cancellation

Trello's refund policy is strict but fair. If you cancelled within the correct deadline, you should not be charged again. If you were charged after cancellation, you have options.

When Trello will refund you

Trello does not usually offer refunds for partial months or unused features. Once you pay for a month on annual billing, that payment is applied to the full month, and you keep the features for that month even if you downgrade partway through. However, if all of these apply, you may qualify for a refund:

• You were charged without explicit consent (for example, a free trial that auto-converted without warning).
• You cancelled within the refund window (usually within 7 to 14 days of the first charge).
• You have proof of the charge and your cancellation request.

Pro tip: Stopee always recommends that you request a refund in writing within 48 hours of discovering an unauthorized charge. Email Trello support at [email protected] with the subject "Refund request for unauthorized charge" and include your invoice number, the charge date, and the amount in RM.

Disputing a charge with your bank

If Trello refuses to refund a charge you believe was unauthorized, you can dispute it with your bank or credit card company. This is called a chargeback. You will need:

• Your bank statement showing the Trello charge.
• Screenshots of the Trello billing page or account settings.
• Proof that you cancelled (email confirmation, screenshots showing the downgrade).
• Any correspondence with Trello support where they refused your refund request.

Malaysian banks must investigate chargebacks within 30 to 45 days. The bank will ask Trello to provide proof that you authorized the charge. If Trello cannot prove it, your bank will refund the amount. Stopee has guided thousands of consumers through this process successfully.

Common cancellation mistakes and how to avoid them

We know how frustrating it is when you think you have cancelled but the charges keep coming. Here are the mistakes we see most often, and how you can avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the number one error. Removing Trello from your phone does absolutely nothing to your billing. The subscription stays active in the background, and you will be charged at the next billing date. Always cancel through Settings (on your phone) or through the Billing page (on the web) before you delete the app.

Mistake 2: cancelling only the web account when you have an app subscription

If you signed up through the App Store or Google Play, downgrading your Workspace on the web does not cancel your app subscription. You must cancel separately in Settings on your phone. Check both your web Billing page and your phone's Subscription settings to confirm that all subscriptions are cancelled.

Mistake 3: not waiting long enough before assuming the charge continued

Bank transactions can take 3 to 5 business days to appear or disappear from your account. After you cancel, wait at least one full billing cycle before assuming the charge continued. If the refund does not appear within 10 days, then follow up with Trello or your bank.

Mistake 4: not saving your cancellation confirmation

When Trello or the App Store sends you a confirmation email, save it immediately. This is your proof that you cancelled on a specific date. Without this, if you are charged again, it will be much harder to dispute. Take a screenshot of the confirmation email as well.

Steps to take before you cancel

Before you press the cancel button, run through this checklist to protect yourself and your team.

1. Log into your Trello account and open the Workspace Billing page. Take a screenshot showing your current plan name and the next billing date.
2. Save a copy of your most recent invoice. You can usually find this in the Billing section as a PDF download.
3. Check your bank or credit card statement and write down the exact amount charged and the date. Include the Trello merchant reference if visible.
4. Export any boards with data you need to keep. Use the export function under the board's three-dot menu.
5. If you have more than 10 boards, decide which ones to keep active on the Free plan and which to archive. The Free plan allows only 10 active boards per Workspace.
6. Confirm which subscription method you used: web, App Store, or Google Play. Check that you are cancelling through the correct channel.
7. Open the Settings app or your phone's subscription manager and verify that no active Trello subscriptions are hidden there.
8. Clear your calendar to avoid surprises. Write down the exact date your downgrade takes effect (usually the end of your current billing period).

Should you cancel Trello or keep it

Deciding to cancel depends on your needs and budget. Here is a quick comparison to help you decide.

If you are on the Free plan and do not need it anymore, there is no cost to cancelling. Your Workspace simply stays there unused. You can always reactivate it later if you change your mind.

How to reach Trello support and escalation contacts

If your cancellation does not work, or if you were charged after cancelling, you need to escalate quickly. At Stopee, we know that getting a response is half the battle.

Contacting Trello directly

Trello does not publish a phone number or mailing address for cancellation inquiries. Your options are:

• Email: [email protected]. Include "Cancellation issue" or "Refund request" in the subject line, your Workspace name, and the dates of all charges.
• In-app support: Open Trello, click the question mark icon (usually in the bottom-right corner), and select "Contact support." This creates a support ticket linked to your account.
• Trello Community: Visit community.atlassian.com to search for help from other users, but this is not an official support channel.

Warning: Trello support can be slow. Expect a response within 3 to 7 business days. If your issue is urgent (unauthorized charge, continued billing after cancellation), also file a chargeback with your bank at the same time.

Escalating to malaysia's consumer protection authority

If Trello does not resolve your issue within 14 days, escalate to the Consumer Protection Authority Malaysia:

• Website: www.cpa.org.my
• Online complaint form: Available on the CPA website under "File a complaint".
• What to include: Your Trello account email, all invoice references, bank statements showing the charges, proof of cancellation attempts, and screenshots of your correspondence with Trello.
• Timeline: The CPA typically investigates within 30 days and can order Trello to refund you if found in breach of the Consumer Protection Act 1999.

Disputing through your bank

If you are a customer of a Malaysian bank (Maybank, CIMB, Public Bank, RHB, Hong Leong, etc.), you can dispute the Trello charge directly with your bank:

• Call your bank's customer service line (the number is on your card or bank statement).
• Ask to file a dispute or chargeback for an unauthorized or duplicate charge.
• Provide your bank statement, the Trello charge date and amount, and proof of your cancellation.
• Your bank will investigate and contact Trello for proof of authorization.

Key takeaways and next steps

Cancelling Trello is straightforward if you use the right method and follow the correct steps. Whether you cancel through the web, App Store, or Google Play, the process takes less than five minutes. The key is acting quickly and saving your proof.

Remember: take a screenshot of your current plan and billing date before you cancel. Cancel through the channel where you subscribed (web, App Store, or Google Play, not just the app). Save your confirmation email. Wait for your billing cycle to end before assuming the charge continued. And if Trello charges you again after cancellation, dispute it with your bank or the Consumer Protection Authority.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover unauthorized charges. If you have cancelled Trello and need help with a refund dispute, Stopee can guide you through the chargeback and escalation process. Your money is yours, and you have every right to stop paying for services you do not use. Cancel with confidence, and keep your proof.