Manage Trello

How to cancel trello and recover your money in new zealand

What trello is and why you might cancel

Trello is a visual project management tool that organises your work into boards, lists and cards. It helps teams collaborate on tasks, track progress and keep projects visible at a glance. Atlassian, the company behind Trello, offers both free and paid plans to users worldwide, including New Zealand.

You might decide to cancel Trello because your team has switched tools, your project has wrapped, or you've found a better fit for your workflow. Whatever your reason, cancelling is straightforward when you know the steps. At Stopee, we help you navigate every cancellation scenario so you keep control of your subscription.

Who manages trello in new zealand

Trello is managed by Atlassian Pty Ltd, with regional support handled through Atlassian's Asia-Pacific offices. As a user in New Zealand, you'll cancel through Trello's web platform or mobile app, and any refund requests go directly to Atlassian's support team. There is no separate New Zealand office for Trello cancellations, so all communication happens electronically.

Trello pricing in new zealand

Trello publishes its pricing in USD, so the NZD cost depends on your bank's exchange rate at the time of purchase. Below is a summary of Trello's plan structure.

To see the exact NZD amount you'll pay, check your billing email or credit card statement after your first charge. Stopee recommends you always confirm the converted amount before committing to an annual plan.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect your right to cancel digital subscriptions.

The 14-day cooling-off period

You have a 14-day cooling-off right for digital subscriptions purchased online. This window starts the day after you make the purchase. Trello's own refund policy aligns with this legal requirement, offering refunds on web purchases within 14 calendar days of transaction.

Pro tip: if Trello refuses a refund within 14 days, you can escalate to the Commerce Commission (comcom.govt.nz) or seek advice from the Consumers Institute. These authorities enforce fair trading rules across all online businesses serving New Zealand.

Automatic renewal and unfair practices

The Fair Trading Act requires businesses to make cancellation easy and transparent. If Trello makes it deliberately difficult to cancel or buries the cancellation button, that may breach consumer protection law. You have the right to demand a refund under unfair contract terms.

How to cancel trello on the web

If you pay Trello directly via their website, follow these steps to cancel your workspace plan.

1. Sign in to Trello at trello.com with your account email and password.
   • If you use Single Sign-On (SSO) or a connected account (Google, Microsoft), log in that way instead.
2. Click your workspace name in the top-left corner, then select Workspace settings from the dropdown menu.
   • You must be a workspace admin to cancel a paid plan. If you are not an admin, ask your workspace owner to complete this step.
3. In the left sidebar, click Billing.
   • You'll see your current plan (Standard or Premium) and your next billing date.
4. Scroll down and click Cancel plan or Downgrade.
   • Trello may ask you to confirm your reason for cancelling. This is optional - you do not have to explain.
5. Review the confirmation message. It will tell you that your workspace remains on the paid plan until the end of your current billing cycle.
   • After the billing cycle ends, your workspace automatically reverts to Trello's free tier.
6. Click Confirm cancellation to finalize.
   • Warning: once you confirm, the action cannot be undone immediately. Contact Trello support within 24 hours if you cancel by mistake.

Stopee recommends you take a screenshot of the cancellation confirmation for your records.

How to cancel trello on mobile (iOS and android)

If you subscribed to Trello through Apple's App Store or Google Play Store, you must cancel through those platforms, not inside the Trello app.

Cancel trello on iOS

1. Open the Settings app on your iPhone or iPad.
   • Do not open Trello - you cancel from your device settings, not the app.
2. Tap [Your Name] at the top of the Settings screen.
   • This is your Apple ID profile section.
3. Select Subscriptions.
   • You'll see all active subscriptions tied to your Apple ID.
4. Find and tap Trello from the list.
   • If you do not see Trello, you may not have an active subscription, or it may have already expired.
5. Tap Cancel subscription or Edit subscription.
   • Follow the prompts to confirm cancellation.
6. You'll receive a confirmation email to your Apple ID email address.
   • Save this email as proof of cancellation.

Cancel trello on android

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon (your circular avatar) in the top-right corner.
2. Select Payments and subscriptions.
   • This shows all subscriptions linked to your Google account.
3. Tap Subscriptions.
   • You'll see a full list of your active subscriptions.
4. Find and tap Trello.
   • If Trello does not appear, your subscription may already be inactive.
5. Tap Cancel subscription.
   • Google Play will ask why you're cancelling. Your answer is optional.
6. Confirm the cancellation by tapping Cancel subscription again.
   • You'll see a confirmation message with the date your subscription ends.

Pro tip: if you delete the Trello app from your phone, your subscription does not automatically cancel. You must go through the App Store or Google Play Store steps above to stop billing.

What happens to your data after cancellation

Cancelling Trello does not delete your work. Your concern is understandable - many subscription services threaten to erase your content if you stop paying.

Your boards and cards remain

After your paid plan expires at the end of the billing cycle, your workspace reverts to Trello's free tier. All your boards, cards, attachments and comments stay intact and accessible. You retain full read and write access under the free plan, subject to free-tier limits (for example, file attachment limits may be reduced).

Trello does not delete content solely because you cancelled a paid subscription. Your data is safe as long as you keep your account active.

Free-tier limits after cancellation

The free plan includes unlimited cards and 10 active boards. If you had more than 10 boards on Premium, you'll need to archive the extras. You can unarchive them anytime if you resubscribe.

Stopee advises you to export your board data before downgrading if your workflow depends on advanced integrations or file storage - features that may be restricted on free.

Can you get a refund from trello

Refunds are possible under specific conditions. New Zealand consumer law gives you strong leverage here.

14-day refund window for web purchases

If you purchased a Trello plan directly from their website, you can request a refund within 14 calendar days starting the day after your purchase date. This aligns with New Zealand's cooling-off right for digital goods.

1. Note the exact date you were charged (check your credit card statement or email receipt).
   • Day 1 is the day after the charge date.
2. Count forward 14 calendar days.
   • You must request a refund on or before day 14.
3. Send a clear cancellation and refund request to Trello support (support.atlassian.com/contact).
   • State your email address, the date of purchase, and the plan you purchased.
   • Write: "I request a refund for my Trello purchase on [date] under the 14-day cooling-off period."
4. Trello will process the refund via Stripe (your original payment method) within 14 days of approval.
   • Check your bank account or credit card statement within 14 days to confirm receipt.

Warning: do not wait until day 15 to request a refund. If 14 days pass, Trello will refuse under their stated policy, even though the law may still protect you. Contact them immediately.

30-day refund for workspace upgrades

If you upgraded an existing workspace from Standard to Premium, you may be eligible for a refund within 30 days of the upgrade date. This refund applies to the upgrade cost only, not the original Standard plan.

Follow the same process: email Trello support with your workspace name, upgrade date and a clear refund request.

No refund for partially used periods

Trello does not refund for time already used within a billing cycle. For example, if you cancel on day 5 of a 30-day month, you cannot reclaim the remaining 25 days. This is a standard exception to refund policies.

Pro tip: to avoid losing money, cancel on the day your next billing cycle begins, not mid-cycle. Check your billing page to see your renewal date.

Common mistakes when cancelling trello

Cancellation feels urgent when you just want it done, so it's easy to slip into traps. We see the same errors again and again.

Deleting the app instead of cancelling the subscription

The most common mistake is removing the Trello app from your phone and assuming that stops billing. It does not. Your subscription continues silently, charging your card every month. You must cancel through the App Store or Google Play (see the mobile section above), not just delete the app icon.

Cancelling the workspace without cancelling the plan

Some users delete their workspace, believing that stops charges. Deleting a workspace does not cancel your paid plan - it only removes the boards. You'll continue paying for an empty workspace. Always cancel the plan first (via Workspace settings > Billing > Cancel plan), then delete the workspace if you choose.

Missing the 14-day refund window

If you cancel after 14 days and then ask for a refund weeks later, Trello will refuse. Note your purchase date immediately and act within the window. Stopee recommends setting a calendar reminder for day 12, leaving you a 2-day buffer.

Not confirming cancellation via email

Trello's web cancellation page shows a confirmation on screen, but not all confirmation emails arrive. If you do not receive an email confirmation within 24 hours, log back in to your Workspace settings > Billing and verify that the plan shows as "cancelled" or "downgrading." If it still shows as active, contact support immediately.

Checklist before you finalize cancellation

Use this checklist to ensure a clean cancellation with no surprises.

• Take a screenshot or photo of your billing page showing the current plan and renewal date.
• Note the exact purchase date or last charge date from your credit card statement.
• Export any boards or data you may need later (Trello has export options under Workspace settings).
• Confirm you are a workspace admin (required to cancel a paid plan).
• If you subscribed via App Store or Google Play, verify the subscription is active there first.
• After cancelling, wait 24 hours and log back in to confirm the plan shows as "cancelled" or "downgrading."
• If you requested a refund, track the 14-day window and follow up with Trello support if no refund arrives within that time.
• Keep all email confirmations from Trello and your bank for at least 12 months.

When you should keep trello and when you should cancel

Cancellation is not always the right move. Consider both sides before you commit.

Contact atlassian support for refunds and disputes

If Trello refuses a refund or you believe your cancellation was handled unfairly, escalate to Atlassian support or the Commerce Commission.

Atlassian support contact details

Contact Trello's support team directly via support.atlassian.com/contact. Provide your workspace email, the date of your charge, and a clear explanation of your refund request. Atlassian's regional office for Asia-Pacific (including New Zealand) processes all support cases.

Response times range from 24 to 48 hours for billing inquiries.

Escalation to the commerce commission

If Atlassian refuses your refund and you believe you're within the 14-day cooling-off window under New Zealand law, lodge a complaint with the Commerce Commission (comcom.govt.nz). Include:

• Your purchase receipt and charge date.
• Your cancellation request email and Atlassian's refusal response.
• Evidence that 14 days have not yet passed.
• Your contact details and account email.

The Commerce Commission can order refunds for unfair trading practices, including breaches of the Consumer Guarantees Act and Fair Trading Act.

Why stopee helps you cancel with confidence

Cancelling online subscriptions should be simple, but too many companies bury the cancel button or stretch out support response times. That's why Stopee exists - to guide you through every platform, flag hidden fees, and ensure you get the refund you're entitled to under New Zealand law.

From understanding your cooling-off rights to following Trello's exact step-by-step process, Stopee has helped thousands of consumers cancel subscriptions without frustration or financial loss. Whether you're downgrading to free or switching tools entirely, you now have the knowledge and legal backing to take control.

Keep your cancellation confirmation, track your 14-day refund window, and remember: if Trello refuses a refund within that period, the Commerce Commission backs your rights. Visit Stopee (stopee.com) for guides on cancelling any subscription, anytime.