Manage Eros Now

How to cancel Eros Now in malaysia and avoid surprise charges

What is Eros Now and why you might want to cancel

Eros Now is a video streaming service focused on Indian entertainment, including Bollywood films, regional cinema, music videos, and original shows. If you signed up in Malaysia, you are likely paying RM10.00 per month for direct website access or a similar amount through Apple or Google Play, depending on which platform handles your billing.

The service offers on-demand access to its catalogue, but many Malaysian subscribers find themselves cancelling after a few months because they have worked through their watch list or found that other platforms better suit their viewing habits. The good news is that cancelling Eros Now is achievable once you know which platform you subscribed through and which steps to follow. Stopee is here to guide you through every decision.

Eros now's pricing and subscription structure in malaysia

Eros Now operates a straightforward monthly subscription model in Malaysia. The service does not advertise a free trial period prominently, nor does it enforce a long-term contract, which means you can cancel at any point in your billing cycle.

At RM10.00 per month, Eros Now is cheaper than Netflix (RM33 to RM55), Apple TV+ (RM19.90), and Viu (RM12.90), but price alone should not keep you subscribed if the content no longer fits your needs. The value proposition rests entirely on Indian content depth, so if you have exhausted that library or moved on to other genres, cancellation makes financial sense.

Why you might cancel Eros Now

Several common reasons drive Malaysian subscribers to cancel Eros Now. First, many sign up for a specific film or show, watch it, and then realise they have no further interest in the catalogue. Second, some users find the user interface confusing or the search function unreliable. Third, households with multiple streamers often rotate subscriptions to manage costs, and Eros Now frequently moves to the bottom of the priority list.

Whatever your reason, cancelling is not a failure on your part. You made a purchasing decision, and circumstances have changed. Stopee recognises that every subscription cancellation is valid, and we want to make sure you cancel smoothly without being trapped by unclear processes or surprise charges.

Your consumer rights when cancelling Eros Now in malaysia

Malaysia's Consumer Protection Act 1999 grants you specific rights when you cancel a subscription service, and Eros Now must honour these rights regardless of what their terms of service claim.

What the consumer protection act 1999 means for you

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within 10 business days of entering the agreement, provided you have not yet used the service or have used it minimally. This cooling-off period applies even if Eros Now's own terms do not mention it prominently.

Additionally, if Eros Now charges you after you have cancelled, or if they bill you twice in a single cycle, the Consumer Protection Act 1999 empowers you to dispute the charge with your payment provider (your bank, Apple, or Google). You do not have to accept a "policy says no refund" response as final.

If Eros Now refuses to cancel your subscription or continues to bill you after cancellation, you can escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which enforces consumer protection law nationwide. Keep all screenshots, cancellation confirmations, and bank statements as evidence.

How to cite your rights if you encounter resistance

If Eros Now's support team claims they cannot process a cancellation or disputes a refund, respond with a formal email referencing the Consumer Protection Act 1999. Write clearly: "I am exercising my right under the Consumer Protection Act 1999 to cancel this subscription and dispute the charge dated [DATE] for RM[AMOUNT]. I expect written confirmation of cancellation within 5 business days and a refund within 14 days."

This language shifts the conversation from "Can I cancel?" to "You must cancel." It works because Malaysian companies are aware of the legal requirement and want to avoid escalation to KPDNHEP. Stopee has helped thousands of consumers use this approach successfully.

Methods to cancel Eros Now based on how you subscribed

Your cancellation path depends entirely on where your payment originates. Identify your subscription source first, then follow the corresponding steps to avoid wasted effort.

Cancel if you subscribed directly on Eros now's website

Direct website subscriptions are the simplest to cancel because you control the process without involving a third-party app store.

1. Log in to your Eros Now account at erosnow.com using the email and password you created at signup.
   • If you cannot remember your password, click "Forgot Password" and reset it via email.
   • Verify that you are on the official Eros Now site (check the URL is erosnow.com, not a phishing copy).
2. Click your account icon or profile name in the top-right corner of the page.
   • On mobile, this may appear as a menu icon (three horizontal lines) in the top-right.
3. Select "Account Settings" from the dropdown menu.
   • Scroll down if you do not see this option immediately.
4. Navigate to the "Subscriptions" or "Billing" section within Account Settings.
   • This section shows your current plan, next billing date, and payment method.
5. Click the "Cancel Subscription" button next to your active plan.
   • Warning: Do not click a button that says "Pause" or "Suspend" if your goal is to cancel permanently. These are different actions.
6. Read the cancellation confirmation page carefully.
   • Eros Now may offer a discount to retain you. Ignore this unless you genuinely want to stay.
   • The page should confirm your final billing date (usually today or your next renewal date, depending on how Eros Now applies cancellations).
7. Confirm the cancellation by clicking the final "Cancel Subscription" or "Confirm" button.
   • You will see a success message such as "Your subscription has been cancelled" or "You will retain access until [DATE]."
   • Screenshot this message immediately.
8. Check your email for a cancellation confirmation message from Eros Now ([email protected]).
   • If you do not receive an email within 1 hour, log back into your account to verify the cancellation took effect.
   • Pro tip: Save this email to a dedicated folder labelled "Cancelled Subscriptions" for your records.

Cancel if you subscribed through apple (App store)

If you signed up for Eros Now via Apple and your payment method is an Apple ID, you must cancel through Apple's settings, not through the Eros Now app itself. Attempting to cancel on the Eros Now website will not stop Apple from billing you.

1. Open the Apple Settings app on your iPhone, iPad, or Mac.
   • On iPhone/iPad: Settings > [Your Name] > Subscriptions.
   • On Mac: System Settings > [Your Name] > Media & Purchases (or iCloud, depending on your macOS version).
2. Tap or click "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
3. Find "Eros Now" in the list and tap or click on it.
   • If Eros Now does not appear, you may have subscribed via a different account. Check any other Apple IDs linked to your devices.
4. Tap or click "Cancel Subscription" or "Edit Subscription."
   • Apple will ask you to confirm the cancellation and may offer retention discounts.
5. Confirm the cancellation by tapping "Confirm Cancellation."
   • Apple will show your final billing date (usually today or the next renewal date).
   • Screenshot this confirmation.
6. Verify cancellation by returning to Settings > Subscriptions and confirming that Eros Now no longer appears as an active subscription.
   • If it still appears, wait 15 minutes and refresh, or restart your device.

Cancel if you subscribed through google play

Google Play subscriptions require cancellation through the Google Play app or the Google Play website. Cancelling within the Eros Now app will not stop Google from charging you.

1. Open the Google Play app on your Android phone or tablet.
   • Alternatively, visit play.google.com on a computer.
2. Tap the profile icon in the top-right corner and select "Manage my subscriptions" (on app) or "Manage subscriptions" (on web).
   • You will see a list of all active subscriptions linked to your Google account.
3. Find "Eros Now" and tap or click on it.
   • If Eros Now does not appear, you may have subscribed using a different Google account. Check which account is linked to your device's primary settings.
4. Tap or click "Cancel Subscription."
   • Google will ask for your reason (optional) and may offer discounts to retain you.
5. Confirm the cancellation by tapping "Cancel Subscription" again.
   • You will see a final confirmation showing your access end date.
   • Screenshot this immediately.
6. Check your email for a cancellation confirmation from Google Play ([email protected] or similar).
   • This confirms that Google has received and processed the cancellation.

What happens after you cancel Eros Now

Cancelling does not mean losing access immediately. Eros Now typically allows you to watch until the end of your current billing cycle, which can be anywhere from today to 30 days away depending on your signup date.

Your access timeline after cancellation

Once you confirm cancellation, Eros Now will display your final access date on the confirmation page and in your account settings. You retain full streaming access until 11:59 PM on that date. On the next morning, your account locks and you can no longer stream content.

This grace period exists because Eros Now has already charged you for the current month. Removing access immediately would be illegal under Malaysian consumer law, so the company allows you to use the service until the paid period expires.

Pro tip: Use the remaining time to download any videos or take notes on titles you want to watch later on other platforms. Eros Now does not always offer offline download features, so plan accordingly.

Refund eligibility after cancellation

Whether you receive a refund depends on when you cancel within your billing cycle. If you cancel on the same day you subscribed (or within the first 10 business days of your agreement), the Consumer Protection Act 1999 grants you a right to a refund because you are within the cooling-off period. Eros Now should refund your payment in full within 14 days.

If you cancel after the cooling-off period has expired, you are not entitled to a refund for the current month because you have used the service. However, if Eros Now charges you again after you have cancelled (double-billing), you can dispute that secondary charge with your bank, Apple, or Google as an unauthorised transaction.

To request a refund, email [email protected] with the subject line "Cancellation Refund Request" and include your account email, cancellation date, and the amount charged. Reference the Consumer Protection Act 1999 if necessary. Stopee recommends sending this email within 14 days of cancellation to maximise your chances of approval.

Common mistakes when cancelling Eros Now

Cancellation anxiety is real. Many people hesitate or make costly errors because the process feels unclear or they are worried about being trapped. You are not alone, and these mistakes are entirely avoidable.

Mistake 1: cancelling only within the Eros Now app

If you subscribed through Apple or Google, tapping "Cancel" inside the Eros Now app does nothing. The app does not control your subscription; the payment platform does. Many users cancel within the app, feel satisfied, and then wake up to a surprise charge the next month.

Always cancel through the source of payment: Apple Settings for Apple, Google Play app for Google, and Eros Now website for direct subscriptions. Stopee emphasises this because it is the single most common mistake.

Mistake 2: not saving proof of cancellation

If you do not screenshot your cancellation confirmation, you have no evidence that you cancelled. If Eros Now bills you again and you contact your bank to dispute the charge, the bank will ask for proof. A screenshot showing the cancellation date, confirmation message, and access end date will resolve the dispute in your favour within days.

Without proof, your bank may assume you authorised the charge and decline your dispute claim. Take screenshots at every step: before cancellation (showing your current plan), during cancellation (showing the confirmation), and after cancellation (showing the cancellation in your account settings or billing history).

Mistake 3: confusing "Cancel" with "Pause"

Some subscription platforms offer a pause function that temporarily suspends billing without cancelling the account. If you click "Pause" instead of "Cancel," your account remains active and will resume billing after the pause period expires. You will be charged without realising it.

Always look for a button explicitly labelled "Cancel Subscription," not "Pause," "Suspend," or "Temporarily Stop." If the interface is ambiguous, read the on-screen text carefully before confirming.

Mistake 4: not checking your bank statement after cancellation

Even after successful cancellation, errors happen. Eros Now's billing system might glitch, or Apple and Google might fail to process the cancellation request. The only way to catch this early is to monitor your bank statement.

Set a calendar reminder for your scheduled final billing date plus 3 days. Check your bank statement, Apple, or Google transaction history to confirm that no new charge appears. If a charge does appear, contact support immediately with your cancellation screenshot and dispute the charge with your bank if support does not refund it within 5 business days.

Refunds and billing disputes

Refunds after cancellation are not automatic, but they are possible under Malaysian consumer law if you cancel within the cooling-off period or if Eros Now has billed you in error.

When you are entitled to a refund

The Consumer Protection Act 1999 entitles you to a full refund if you cancel within 10 business days of your initial subscription. This is your cooling-off period, and you do not need to provide a reason. Eros Now must refund your payment within 14 days of receiving the cancellation request.

After the cooling-off period, you are not entitled to a refund for the current month because you have consumed the service. However, if Eros Now charges you after you have cancelled, or if your card is charged twice, you are entitled to a refund of the duplicate or unauthorised charge.

How to request a refund

Email Eros Now at [email protected] with the following details:

• Your account email address.
• Your subscription plan and the amount charged (e.g., "RM10.00 Premium Monthly").
• The date you cancelled.
• A screenshot of your cancellation confirmation.
• Your reason for requesting a refund (e.g., "Cancellation within cooling-off period" or "Duplicate charge on [DATE]").
• Your bank account details or preferred refund method.

Eros Now should respond within 5 business days. If they refuse or do not respond, escalate to your bank or payment provider (Apple, Google) and file a dispute claiming an unauthorised or erroneous charge. Your bank will investigate and can reverse the charge without Eros Now's permission if evidence supports your claim.

Cancellation checklist for Eros Now

Use this checklist to ensure you cancel correctly and keep records of every action.

How stopee can help you cancel Eros Now

If you have cancelled Eros Now and are facing resistance from support, a refund dispute, or unexpected charges, Stopee is your ally. We have helped thousands of consumers navigate subscription cancellations in Malaysia and resolve billing disputes with major streaming platforms.

Stopee provides step-by-step guidance, letter templates for formal cancellation requests, and escalation pathways to Malaysian consumer authorities like KPDNHEP. Whether you need help drafting a dispute email or want to understand your rights under the Consumer Protection Act 1999, Stopee has the tools and knowledge to empower you.

Visit Stopee.com today to access our full resource library on subscription cancellation, refund templates, and consumer rights. Stopee has helped thousands of consumers cancel subscriptions without hassle and recover refunds they did not think were possible.

Contact information for Eros Now support and escalation

If you need to contact Eros Now directly, use the channels below. Eros Now does not publish a phone number or mailing address for Malaysian customers, so email is your primary option.

If Eros Now does not respond to your cancellation or refund request within 5 business days, file a formal complaint with KPDNHEP. Include your cancellation screenshot, all email correspondence with Eros Now, and a summary of the issue. KPDNHEP has authority to compel Eros Now to comply with Malaysian consumer law.

Cancelling Eros Now is straightforward once you know which platform to use and what to expect. Stopee has guided thousands of Malaysian consumers through this process successfully, and we want your cancellation to be quick, painless, and permanent. Follow the steps in this guide, save your proof, and you will avoid the common pitfalls that trap other users. If you encounter difficulty, Stopee.com is your resource for templates, escalation advice, and consumer rights support.