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Cancel Eros Now: The Right Way
How to cancel eros now in new zealand: your full step-by-step guide
What eros now is and why you might want to cancel
Eros Now is a digital streaming platform owned by Eros Digital FZE that specialises in Indian films, television shows and music content. You access it via web browser or mobile apps on iOS and Android devices. The service delivers a library focused on Hindi, Tamil, Telugu and other regional Indian entertainment - but access in New Zealand can be patchy, and geo-restrictions sometimes block playback without a VPN.
You might be cancelling because the content doesn't match what you expected, you've finished watching what interested you, the service keeps buffering, or you simply want to cut back on streaming subscriptions. Whatever your reason, Stopee is here to guide you through the cancellation process without traps or hidden charges.
Availability and access issues in new zealand
Eros Now's availability in New Zealand is inconsistent. The service lists pricing in US dollars, euros and Indian rupees - but not in New Zealand dollars. Some New Zealand users report that geo-blocking prevents access entirely, while others encounter playback restrictions even after paying. This mismatch between promise and delivery is a legitimate reason to cancel and pursue a refund under New Zealand consumer law.
Your consumer rights in new zealand when cancelling eros now
New Zealand's Consumer Guarantees Act protects you when you buy digital services, even if Eros Now's terms of use claim no refunds.
What the law says about digital services
Under the Consumer Guarantees Act 1993, goods and services must be of acceptable quality, fit for purpose and as described. These protections apply to digital streaming subscriptions. If Eros Now promises access to a library of content but geo-blocks you from watching it, or if the service is faulty or fundamentally different from its description, you have legal grounds to pursue a remedy - regardless of what the terms say.
The law also lets you cancel within 14 days if you change your mind about a subscription, provided Eros Now gave you clear pricing and terms upfront. Since Eros Now does not clearly display New Zealand pricing, this protection may strengthen your position when you request a cancellation and refund.
How stopee helps you use these rights
Stopee empowers consumers like you by explaining which laws protect you before you contact Eros Now. When you cite the Consumer Guarantees Act in a cancellation request, companies take you more seriously. If Eros Now refuses to refund you, Stopee's resources help you escalate to the Commerce Commission, New Zealand's consumer enforcement authority.
How to cancel eros now via web browser
Cancelling through the official Eros Now website is the fastest and most reliable method, especially if you want proof of your cancellation request.
- Visit erosnow.com and log in with your email address and password.
- If you've forgotten your password, select "Forgot Password" and follow the reset link sent to your email.
- Navigate to your Account Settings. Look for a profile icon or "Settings" link in the top-right corner of the page.
- On some versions of the site, this appears under "My Account" instead.
- Open the "Subscriptions" or "Billing" section within Account Settings.
- You'll see your active subscription plan displayed with the renewal date.
- Select "Cancel Subscription" or "Cancel Plan" next to your current plan.
- The button label may vary slightly depending on your subscription tier.
- Read the confirmation message and select "Confirm Cancellation" when prompted.
- Pro tip: screenshot this confirmation page. You'll need proof if Eros Now charges you again by mistake.
- Verify your cancellation in the same Subscriptions section. It should now show "Cancelled" with an end date.
- Your access continues until that end date; cancellation is free and applies immediately.
Cancelling through the eros now mobile app
If you downloaded Eros Now directly from your phone's app store, you must cancel through that app store's subscription management system - not through the Eros Now app itself.
Warning: deleting the Eros Now app does not cancel your subscription. You'll keep being charged until you formally cancel through your app store.
How to cancel eros now on iOS via the app store
Apple's App Store manages all subscriptions purchased on iPhone or iPad. You cancel there, not in the Eros Now app.
- Open the App Store app on your iPhone or iPad.
- Do not open Eros Now itself.
- Tap your profile icon (usually in the bottom-right corner).
- Select "Account Settings" or "Subscriptions".
- Look for "Subscriptions" and tap it.
- You'll see all active subscriptions linked to your Apple ID.
- Find Eros Now in the list and tap it.
- The subscription details page will open, showing your renewal date.
- Tap "Cancel Subscription" and confirm when prompted.
- Pro tip: Apple requires you to cancel at least 24 hours before your renewal date. If you're close to renewal, cancel immediately to avoid another charge.
- Verify the cancellation. You should see "Expires on [date]" instead of "Renews on".
Refund eligibility for app store cancellations
Apple's refund policy is separate from Eros Now's policy. If you cancel within 14 days of purchase, Apple may refund the full amount. Request the refund directly through your App Store account - Eros Now cannot approve it. Stopee recommends keeping your App Store purchase receipt, as it strengthens your case if you dispute the charge.
How to cancel eros now on android via google play
Google Play handles all subscriptions for Android devices. Your Eros Now app subscription cancels through Google Play, not through the app.
- Open Google Play Store on your Android phone or tablet.
- Tap your profile icon (top-right corner).
- Select "Manage my subscriptions" or "Payments and subscriptions".
- The exact label varies by Android version and region.
- Tap "Subscriptions" to see all active subscriptions.
- You should see Eros Now listed with its renewal date.
- Tap Eros Now and select "Cancel Subscription".
- Google Play will ask you to confirm and may offer a discount to keep you subscribed - ignore this if you want to cancel.
- Confirm your cancellation when prompted.
- Pro tip: like iOS, you must cancel at least 24 hours before renewal to avoid an automatic charge.
- Return to the subscriptions list and verify Eros Now is no longer active or shows "Cancelled".
- You'll retain access until the current billing period ends.
Refunds through google play
Google Play offers a 48-hour refund window after purchase. If you cancel within this window, request a refund through your Play Store account. After 48 hours, Google Play generally does not refund subscription fees, but Stopee encourages you to contact Google Play support if you paid for a service that was geo-blocked or unavailable - your consumer rights may override this time limit.
What happens to your account after cancellation
Cancellation feels uncertain because nothing happens immediately. Understanding what comes next removes the worry.
Your streaming access during the grace period
After you cancel, Eros Now does not shut off your account that instant. You retain full streaming access until the last day of your paid billing cycle. If your renewal date is 15 March, you can watch until 14 March at 23:59. Your login credentials and viewing history remain intact during this period.
Take advantage of this grace period to download or screenshot any recommendations or favourite titles you want to remember - you won't have access after the cycle ends.
What happens to your personal data
Eros Now's privacy policy states that your account typically stays active with your viewing history and preferences stored. Your data is not automatically deleted when you cancel. If you want Eros Now to remove your personal information, you must request deletion separately. Contact Eros Now support and specify that you want your account and all linked data deleted under the Privacy Act 2020.
Pro tip: request data deletion in writing (via email or in-app support ticket) so you have proof. Stopee recommends keeping a copy of your deletion request for your records.
Will you get a refund from eros now?
Eros Now's stated policy says no refunds for unused portions of a billing cycle. However, this policy is not absolute under New Zealand law, and several exceptions apply depending on how you paid and why you're cancelling.
Standard refund policy and its limits
Eros Now publishes a no-refund policy for partial months. If you pay for a month and cancel halfway through, Eros Now's default answer is no. However, consumer law limits how much weight this clause carries. If the service was faulty, geo-blocked from the start, or materially different from its description, you have grounds to challenge this policy and request a refund regardless.
Refunds if you paid via third parties
If you paid through iTunes, Google Play or a mobile carrier, Eros Now has no control over refunds. Each platform has its own refund window and process. App Store allows 14 days; Google Play allows 48 hours. Mobile carrier refunds vary by provider. Contact your payment provider directly - not Eros Now - to request a refund. Provide your purchase receipt and order number.
How to escalate a refund dispute
If Eros Now refuses a refund you believe you're entitled to, escalate through the Commerce Commission. Write to Eros Now citing the Consumer Guarantees Act (service not fit for purpose or faulty). Keep a copy of your letter. If Eros Now doesn't respond within 20 working days, file a dispute with the Commerce Commission. Stopee's resources include templates and guidance for this process - use them to strengthen your case.
Pricing and plan options for eros now
Transparency is essential when deciding whether to cancel. Here's what we know about Eros Now's pricing structure.
Availability of new zealand pricing
Eros Now does not publish clear pricing in New Zealand dollars on its public website. The service lists plans in USD, EUR and INR, but not NZD. This lack of transparency is a red flag - it suggests Eros Now doesn't fully support the New Zealand market. When you can't see local pricing upfront, you can't make an informed purchasing decision, which violates the spirit of consumer protection law.
| Plan type | Price (currency unclear) | What you get | Availability in NZ |
|---|---|---|---|
| Standard monthly | Varies by region | Access to full content library | Inconsistent; geo-blocked for some users |
| Standard annual | Varies by region | Access to full content library | Inconsistent; geo-blocked for some users |
| Premium (if available) | Varies by region | Higher video quality, offline download (if enabled) | Not confirmed for NZ |
The lack of confirmed NZD pricing and the inconsistent availability mean you should cancel if you've been charged in a currency you didn't expect or if the service doesn't work as promised.
Common mistakes when cancelling eros now
Cancellation feels straightforward, but small mistakes lead to unexpected charges or repeated subscription attempts.
Assuming the app uninstall cancels your subscription
This is the biggest trap. Deleting the Eros Now app from your phone does nothing to your subscription. Your billing continues every month until you formally cancel through your app store or the Eros Now website. Stopee has helped thousands of consumers cancel Eros Now by emphasizing this single point: always cancel the subscription first, then delete the app if you wish.
Cancelling too close to renewal
If you cancel on the day before renewal, you risk missing the cut-off window (usually 24 hours before). The system may process your renewal fee before your cancellation takes effect. To be safe, cancel at least 3 days before your renewal date. Check your renewal date in Account Settings and work backwards.
Not saving your cancellation confirmation
If Eros Now charges you after cancellation, you'll need proof that you cancelled. Screenshot your confirmation page or email the confirmation to yourself. Without proof, disputing the charge becomes harder and takes longer through your bank or credit card company.
Forgetting to cancel app store subscriptions separately
If you pay through the App Store or Google Play, cancelling on the Eros Now website does not stop those app store charges. You must cancel through Apple or Google separately. The two systems are independent. Stopee recommends checking both your Eros Now account and your app store account to confirm all subscriptions are cancelled.
Checklist before and after cancellation
Use this checklist to make sure you cancel cleanly and protect yourself if disputes arise later.
| Action | Completed | Notes |
|---|---|---|
| Write down your renewal date | [ ] | Found in Account Settings. Cancel at least 3 days before this date. |
| Check how you pay (web, App Store, or Google Play) | [ ] | You must cancel through the same channel where you subscribed. |
| Cancel through all channels | [ ] | If you used App Store and web, cancel in both places. |
| Screenshot the cancellation confirmation | [ ] | Save the image and email it to yourself for future reference. |
| Request data deletion if desired | [ ] | Email Eros Now support asking them to delete your account and personal data under the Privacy Act. |
| Verify no charges appear in your next billing cycle | [ ] | Check your bank or card statement 5 days after your renewal date to confirm no charge was processed. |
Customer reviews and experiences from new zealand
Real experiences from New Zealand users reveal important patterns about why people cancel Eros Now.
Geo-blocking and access problems
The most common complaint from New Zealand users is that Eros Now blocks playback based on location. Users report paying for a subscription only to discover they can't watch unless they use a VPN. This is a service failure - you're paying for access you don't receive. Under the Consumer Guarantees Act, this gives you grounds to cancel and request a refund, even within Eros Now's stated no-refund window.
Limited content and regional licensing
Some New Zealand subscribers say the library advertised doesn't match what's actually available in their region. Titles listed in the app don't play, or entire sections are missing. This mismatch between the description and the reality is another legitimate reason to cancel and pursue a remedy.
Positive notes
When Eros Now works without geo-blocking, users praise the quality of regional Indian content and the streaming stability. However, these positive experiences appear to be limited to users who either live in supported regions or use a VPN. Most New Zealand users report frustration, which suggests the service was never properly adapted for the local market.
Contact information and escalation
If Eros Now doesn't respond to your cancellation request or refuses a refund you believe you're owed, you'll need their contact details and the relevant authorities.
Eros now developer contact
Eros Digital FZE, the company behind Eros Now, is based in the United Arab Emirates. No specific New Zealand postal address is published. Your best options for contact are:
- In-app support: Use the Help or Support section within the Eros Now app. Submit your cancellation request and refund claim in writing through this channel.
- Email support: Look for a "Contact Us" page on erosnow.com. Send a cancellation request and keep a copy of your email.
- App Store or Google Play support: If you paid through these platforms, report Eros Now through their support systems as well.
Escalating to the commerce commission
If Eros Now refuses to respond or denies your refund claim unjustly, file a complaint with the Commerce Commission (comcom.govt.nz). Cite the Consumer Guarantees Act and include copies of your cancellation request, confirmation of non-delivery or geo-blocking, and Eros Now's refusal response. The Commerce Commission can investigate and, in some cases, compel refunds.
Stopee encourages you to exhaust all direct channels with Eros Now first - keep records of every contact attempt. Once you have evidence that Eros Now has ignored or rejected your request, the Commerce Commission becomes your enforcement tool.
Disputing charges through your bank
If Eros Now charges you after cancellation or you believe the charge was unauthorised, contact your bank or credit card provider. Report it as an unauthorised transaction. Your bank can reverse the charge and investigate. Provide them with your cancellation confirmation and screenshots. This process typically takes 10 to 20 working days, but it's free and often successful.
Final summary: take control of your subscription today
Cancelling Eros Now is straightforward once you know where to look and which platform you used to pay. Whether you're cancelling because of geo-blocking, unexpected charges, or simply changing your entertainment habits, the process is the same: find the cancellation option in Account Settings or your app store, confirm the action and save proof.
Remember that Eros Now's no-refund policy is not bulletproof. New Zealand consumer law protects you if the service doesn't work as described or is faulty. If Eros Now refuses a refund, cite the Consumer Guarantees Act and escalate to the Commerce Commission.
Most importantly, don't delay. The sooner you cancel, the sooner you stop paying. Stopee has helped thousands of consumers cancel Eros Now and recover unjust charges by arming them with knowledge of their rights and clear, step-by-step instructions. Use this guide, follow the checklist and keep your cancellation confirmation. You're in control of your subscription - take action today and stop worrying about unexpected bills.