Manage Eros Now

How to cancel eros now and stop unwanted charges: the complete philippine guide

What eros now is and why filipinos are canceling

Eros Now is a subscription streaming platform that specializes in Indian films, series, and entertainment content. You pay for on-demand access to a catalog rather than buying titles individually. The service is operated by Erosnow Private Limited, a company registered in Mumbai, Maharashtra, India.

For viewers in the Philippines, Eros Now occupies a niche space. It is not mainstream like Netflix or Disney+, but appeals strongly if you regularly watch Hindi, Tamil, Telugu, Kannada, or Marathi content. The streaming itself works smoothly, but the cancellation process can feel confusing once you realize your subscription renews automatically and billing routes vary across platforms.

What you pay for with eros now

Your subscription includes full catalog access, high-definition streaming, multiple subtitle languages, offline download capability, a personal watchlist, and viewing recommendations based on your history. Many subscribers value the offline feature for travel or areas with unreliable internet.

Eros Now operates on an automatic renewal model. Your plan renews every billing cycle unless you cancel before the renewal date. There is no lock-in contract or minimum commitment period stated in public terms, which means you can stop renewal anytime, but you retain access only through the end of your paid cycle.

Current pricing in philippine peso

Eros Now pricing in the Philippines varies slightly by platform. On the Apple App Store, local users typically see monthly and annual options in Philippine Peso. Exact pricing displayed in the App Store reflects what you actually pay on your device and card statement.

Pro tip: If you started with a free trial, your subscription converts to a paid plan automatically on day 8 unless you cancel within the trial period. Mark the end date clearly in your phone's calendar so you do not forget.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices and misleading billing.

What the law says about subscription renewals

Under the Consumer Act, companies must obtain clear, informed consent before charging you for a subscription renewal. If Eros Now charges your card without explicit authorization, or if cancellation is deliberately made difficult, you have grounds to dispute the charge. The law specifically protects consumers from "bait and switch" tactics and hidden fees.

If you cancel but Eros Now continues to bill you, or if you cannot find a cancellation button on the website or app, this may violate your consumer rights. You can escalate the matter to the Department of Trade and Industry (DTI) or file a complaint with your credit card issuer.

Your right to a refund

Eros Now's standard terms state no refunds are issued for unused days in your billing cycle. However, Philippine consumer law overrides unfair contract terms. If you canceled within 14 days of a charge you did not authorize, or if the cancellation process was deliberately obscured, you may have grounds to request a refund through your credit card company or the DTI.

Keep all proof: screenshots of the subscription page, email receipts, cancellation confirmations, and bank statements showing charges. This evidence is crucial if you need to escalate to the DTI or file a chargeback with your card issuer.

How to cancel eros now before your next charge

The cancellation method depends entirely on where you subscribed: directly on the Eros Now website, through the Apple App Store, or through Google Play. Each route has different steps and different deadlines.

Step-by-step: cancel via the eros now website

If you subscribed directly on erosnow.com using your card or payment method, this is the most straightforward cancellation route.

1. Visit erosnow.com and sign in with your email and password
   • If you cannot remember your password, use "Forgot password" and reset it via email
2. Navigate to your Account Settings or Profile menu (usually top right corner)
   • Look for labels like "My Account," "Settings," or your email address
3. Select "Subscriptions" or "Billing" from the menu
   • You will see your active plan, renewal date, and payment method
4. Click on your active subscription and select "Cancel subscription"
   • Eros Now may ask why you are canceling; you can skip this or provide feedback
5. Confirm the cancellation on the next screen
   • Take a screenshot of the confirmation message and note the timestamp
6. Check your email within 5 minutes for a cancellation confirmation
   • If no email arrives within 10 minutes, log back in and verify the subscription shows "Canceled" or "No active plan"

Warning: Simply deleting the Eros Now app does not cancel your subscription. Your account and billing continue on the website, and you will be charged on renewal day. Cancellation only happens when you use the steps above.

Step-by-step: cancel through the apple app store

If you subscribed through an iPhone, iPad, or Mac via the App Store, cancellation must happen in the App Store app, not in Eros Now itself.

1. Open the Apple App Store app on your iPhone or iPad
   • On Mac, open the App Store from your dock or Launchpad
2. Tap your profile icon in the top right corner and select "Subscriptions"
   • You will see a list of all active and past subscriptions
3. Find "Eros Now" in the list and tap it
   • You will see the renewal date and plan details
4. Tap "Cancel subscription" or "Edit" and then select "Cancel"
   • The app may show a retention offer or ask for feedback; you can dismiss it
5. Confirm your cancellation on the popup
   • Take a screenshot showing the cancellation date and "Subscription will end on [date]"
6. Verify cancellation by returning to the App Store Subscriptions page
   • Eros Now should show "Expired" or no longer appear as active

Important deadline: Apple requires you to cancel at least 24 hours before your renewal date. If you cancel on the day your plan renews, you will still be charged. Set a reminder for two days before renewal to avoid this.

Step-by-step: cancel through google play

If you subscribed on an Android phone or tablet through Google Play, use these steps.

1. Open the Google Play Store app on your Android device
   • You can also manage subscriptions at play.google.com on a computer
2. Tap your profile icon in the top right and select "Manage your Google Account"
   • On desktop: open play.google.com and click your profile icon
3. Go to the "Payments and subscriptions" or "Subscriptions" section
   • You will see all your active subscriptions
4. Find "Eros Now" and tap it
   • You will see your plan type, next billing date, and payment method
5. Select "Cancel subscription"
   • Google Play may ask why you are canceling; you do not have to answer
6. Confirm the cancellation by tapping "Cancel subscription" again
   • Screenshot the confirmation showing the end date of access
7. Return to the Subscriptions page and confirm Eros Now no longer appears as active
   • If it still shows as active, refresh the page or restart the Google Play app

Pro tip: Google Play gives you until the end of your current billing period to request a refund if you cancel within 48 hours of purchase. If you subscribed recently and are unhappy, use Google Play's refund request feature in addition to canceling.

What happens after you cancel eros now

Cancellation does not immediately cut off your access. You keep streaming until the end of your current paid cycle, whether that is 30 days or one year from now.

Your access timeline after cancellation

After you cancel, Eros Now access continues until your billing cycle ends. For example, if you cancel on the 15th of a monthly plan and your renewal was scheduled for the 20th, you keep full access until the 20th at 11:59 PM. On the 21st, the app will no longer work unless you subscribe again.

Stopee recommends downloading any content you want to keep before that final day, since offline downloads are included in your plan and will no longer be available once access expires.

Confirming your cancellation

A few days after you cancel, log back into your account (via website or app) and check the subscription status. It should display "No active subscription" or show your plan as "Expires on [date]." If you still see an active plan listed, your cancellation did not go through, and you need to repeat the steps above.

Save your cancellation confirmation email for your records. If Eros Now charges you after your stated end date, you will have proof that cancellation was requested in time.

Common cancellation mistakes and how to avoid them

Many people think they have canceled when they have not, only to discover unexpected charges weeks later. Knowing these traps will save you frustration and money.

Mistake 1: canceling the app instead of the subscription

Deleting Eros Now from your phone does not stop billing. Your subscription continues on the website or app store, and charges keep arriving on renewal day. You must cancel through your billing platform: the website, Apple, or Google Play.

Mistake 2: forgetting the 24-hour apple app store rule

If you use Apple, you have to cancel at least 24 hours before renewal. Cancel on renewal day itself, and you will still be charged. Set a phone reminder for two days before your renewal date so you cancel with time to spare.

Mistake 3: not checking your cancellation confirmation

After canceling, log back in within 30 minutes and verify that your subscription no longer shows as "active." If it still displays an active plan, you have not canceled yet. Try again or contact Eros Now support if the button does not work.

Mistake 4: ignoring charges after you thought you canceled

If you see a charge after your stated cancellation date, do not ignore it. Contact your bank or credit card company immediately and file a dispute. Provide your cancellation confirmation screenshot. This triggers an investigation and often results in a refund.

Refunds and disputing unwanted charges

Eros Now's policy states no refunds for unused days in your billing cycle. However, if you were charged after canceling, or if you canceled a free trial and were still billed, you have options.

How to request a refund from your credit card company

If Eros Now charged you after your cancellation date, or if you believe the charge is unauthorized, contact your bank or card issuer immediately.

1. Call your credit card company's customer service number (on the back of your card)
   • Have your cancellation confirmation and bank statement ready
2. Explain that you canceled Eros Now and were charged after the cancellation date
   • Provide your cancellation confirmation screenshot and the charge date
3. Request a dispute or chargeback
   • The card company will investigate and typically refund you within 10-14 business days
4. Keep a record of the case number and dispute details
   • Save all emails and documentation

Warning: Do not request a chargeback as your first step if you can contact Eros Now support first. However, if support ignores you or refuses to acknowledge the unwanted charge, a chargeback is your right.

Escalating to the department of trade and industry

If Eros Now refuses to refund you, or if you believe the cancellation process was deliberately hidden or made impossible, you can file a formal complaint with the Department of Trade and Industry (DTI) Philippines. The DTI handles consumer disputes involving unfair contract terms, hidden fees, and misleading billing practices.

Prepare a written complaint including your proof of cancellation, bank statements, and screenshots showing where (or whether) the cancellation button was located. You can file online at dti.gov.ph or visit your nearest DTI regional office.

How to avoid accidental resubscription

Sometimes customers accidentally resubscribe while browsing the app or website. Here is how to protect yourself.

Disable one-click purchase on your device

After canceling, adjust your device settings to require authentication before any purchase. On iPhone, open Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases, and set it to "Require Password." On Android, open Google Play > Settings > Require authentication for purchases.

Remove your payment method from eros now

If you have cancelled your subscription, consider removing your payment method from your Eros Now account. Log in, go to Account Settings, and delete your stored card. This adds a safety layer: if you accidentally tap subscribe, nothing happens because no payment method is on file.

Pricing comparison and cancellation checklist

Use this summary to confirm you are canceling the right plan and understand what to keep as proof.

Pre-cancellation checklist

Before you click cancel, complete this checklist to protect yourself.

• Identify where you subscribed: website, Apple App Store, or Google Play
• Screenshot your active plan, renewal date, and payment method
• Note the exact renewal date in your phone's calendar with a 2-day reminder
• Download any Eros Now content you want to keep offline
• Save your most recent payment receipt or bank statement showing the charge
• Have your email login ready so you can confirm cancellation via email receipt

Post-cancellation checklist

After you click cancel, do these five things to confirm it worked.

• Take a screenshot of the cancellation confirmation page and the timestamp
• Check your email within 10 minutes for a cancellation confirmation from Eros Now
• Log back into your account 30 minutes later and verify the subscription is no longer active
• Save the cancellation confirmation email in a folder labeled "Subscriptions" or "Cancellations"
• Set a phone reminder for your access end date so you do not accidentally try to use the service after it expires

Contact and complaint escalation details

If you need to contact Eros Now directly or escalate your complaint, use these official details.

Eros now customer support

Eros Now offers limited official contact methods. Email is the primary channel for escalation.

Email: support@erosnow.com

Website help page: erosnow.com/help_support

Note: There is no published phone number or live chat support. Email responses typically take 3-5 business days.

Eros now registered office (formal complaints)

If Eros Now does not respond to your email within 7 days, send a formal written complaint to their registered office in India.

Erosnow Private Limited
Registered Office: Mumbai, Maharashtra, India

Include your subscription details, cancellation confirmation, and bank statement showing the unwanted charge. Use registered mail or send a copy to support@erosnow.com as well.

Philippine escalation: department of trade and industry

If Eros Now ignores your complaint or refuses to refund unauthorized charges, file a consumer complaint with the DTI Philippines.

DTI National Office
DOLE BIdG, Col. Allen Lloyd St., Makati, Metro Manila
Phone: 1-725-3850 (general inquiries)
Website: dti.gov.ph
Online complaint portal: dti.gov.ph/cao/complaints

The DTI investigates subscription billing disputes and foreign companies operating in the Philippines. Provide all evidence: cancellation confirmation, bank statements, emails, and screenshots.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear steps, knowing the exact deadlines, and understanding their consumer rights. Whether you subscribed through the Eros Now website, the Apple App Store, or Google Play, canceling takes minutes if you follow the right method for your platform. Keep your proof, watch your billing date, and escalate to your bank or the DTI if charges continue after cancellation. Stopee is here to guide you through every step, and Stopee's guides cover cancellation processes for hundreds of services so you always know what to expect. Take action today, protect your wallet, and regain control of your subscriptions with Stopee's expert guidance.