Manage Passmyinterview

How to cancel PassMyInterview in nigeria and get your money back

What PassMyInterview is and why nigerians use it

PassMyInterview is a UK-based platform that sells interview preparation materials, mock interview guides, and one-to-one coaching to help job candidates prepare for employment interviews. You access downloadable guides, online subscriptions, and video coaching through their website or mobile apps.

If you are a job seeker in Nigeria preparing for interviews with multinational companies, civil service exams, or professional roles, you may have purchased a PassMyInterview subscription or guide. Stopee understands that plans change, budgets shift, and sometimes a service does not match your needs. That is why we have written this guide to help you cancel with confidence and recover any money you are entitled to.

Products and delivery methods

PassMyInterview offers three main product types: single downloadable guides (one-time purchase), monthly subscriptions (recurring), and premium Full Access programs (non-refundable). Some come with a 30-day money-back guarantee; others do not. When you sign up for a subscription with a free trial, you enter an automatic renewal cycle that charges your card each month unless you cancel in writing before the cut-off date.

Why nigerians cancel PassMyInterview

You may cancel because the content did not match the interview type you needed, a free trial converted to a paid subscription you forgot about, your job search ended, or you found a cheaper alternative. Whatever your reason, you have the right to request a cancellation and potentially recover your money if you act within the stated timeframes.

Your consumer rights in nigeria and what to do if PassMyInterview refuses

Nigerian law protects you as a consumer, even when you buy from a UK company.

Federal competition and consumer protection act (FCCPA) 2019

Nigeria's primary consumer protection law is the Federal Competition and Consumer Protection Act 2019 (FCCPA). Under this law, PassMyInterview must treat you fairly, give you clear terms and conditions, and provide a genuine pathway to cancel and request refunds. If the company misleads you about refund eligibility, hides cancellation procedures, or refuses to process a legitimate cancellation, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

Distance selling and cooling-off rights

PassMyInterview references UK Distance Selling Regulations in their terms, but you are in Nigeria. The FCCPA gives you a statutory right to cancel non-subscription purchases within 14 days if you bought online without visiting the company in person. For subscriptions, you must receive clear notice of your cancellation rights and the company must make cancellation as easy as purchase.

Escalation path if the company ignores you

If you cancel PassMyInterview in writing, keep proof of your request (screenshot, email receipt, confirmation number), and the company refuses to honour your cancellation or refund within 14 days, you can lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng. You do not need a lawyer to file a complaint, and the FCCPC can order the company to refund you or face penalties. Stopee recommends keeping all evidence of your cancellation request and any correspondence so you have a clear record if you need to escalate.

How to cancel PassMyInterview step by step

Cancellation depends on whether you bought a one-time guide, a subscription, or an app-based product. Follow the method that matches your purchase type.

Cancel a one-time guide or downloadable product

If you bought a single guide (not a subscription), you can request a refund within 30 days of purchase if the product qualifies for PassMyInterview's money-back guarantee.

1. Log into your PassMyInterview account or gather your order email and order number.
   • If you do not have an account, check your email inbox (including spam) for the order confirmation from PassMyInterview.
2. Visit the PassMyInterview website and locate the contact form or support email address (usually listed on the Contact page or FAQ).
   • If you cannot find the contact page, scroll to the footer of their website.
3. Submit a cancellation and refund request with the following details: your order number, purchase date, product name, and a brief reason (e.g., "The guide did not cover the interview type I needed").
   • Use clear, polite language and keep your message concise.
   • Pro tip: mention that you are cancelling within the 30-day window and that the product qualifies for the money-back guarantee.
4. Take a screenshot of your request (subject line, message, and timestamp) and save it locally or in your email.
   • This is your proof of cancellation request.
5. Wait for a response. PassMyInterview should reply within 7 to 14 business days with a refund confirmation or explanation.
   • If they approve your refund, ask for an estimated processing time (usually 5 to 10 business days for bank transfers in Nigeria).

Cancel a PassMyInterview subscription or free trial

Subscriptions renew automatically each month. You must cancel at least 48 hours before your next billing date to avoid being charged.

1. Find your next billing date by logging into your account or checking your last confirmation email from PassMyInterview.
   • The email will show "Next billing date" or "Renewal date."
   • Calculate 48 hours backward; this is your cancellation deadline.
2. Submit a cancellation request in writing using the website contact form or support email at least 48 hours before that date.
   • Write: "I wish to cancel my subscription effective immediately. My account email is [your email]. Please confirm cancellation by [date 48 hours before renewal]."
   • Warning: Do not wait until the last minute. Email servers can experience delays, and PassMyInterview may reject requests submitted after the cut-off.
3. Screenshot your cancellation request immediately after sending it, including the timestamp and the email address you sent it to.
   • Do the same if you used a contact form; many sites display a confirmation message with a reference number.
4. Check your email (inbox and spam folder) for a confirmation reply from PassMyInterview within 24 hours.
   • The confirmation should state your cancellation effective date and confirm that no further charges will occur.
5. If you do not receive confirmation within 48 hours, send a follow-up email referencing your original request and the date/time you sent it.
   • Keep a copy of this follow-up message as well.
6. On the day after your cancellation effective date, log into your account and verify that your subscription status shows "Cancelled" or "Inactive."
   • If it still shows "Active," contact support immediately with your cancellation proof.

Cancel an app-based purchase (App store or google play)

If you subscribed to PassMyInterview through the Apple App Store or Google Play Store on your phone, PassMyInterview's website contact form is still your primary cancellation route, but you should also cancel through the app store itself as a safety measure.

1. Contact PassMyInterview using the web method above (via contact form or email) and clearly state that you purchased via App Store or Google Play.
   • Include the app store name, your account email, and the date of purchase.
2. In parallel, cancel directly through your app store subscription settings:
   • For iPhone (App Store): Go to Settings > [Your Name] > Subscriptions > Find PassMyInterview > Tap "Cancel Subscription."
   • For Android (Google Play): Open Google Play Store > Menu (three lines) > Subscriptions > Select PassMyInterview > Tap "Cancel Subscription."
3. Screenshot both the app store cancellation confirmation and your email request to PassMyInterview.
   • This double-cancellation ensures that even if PassMyInterview misses your email, the app store has already stopped your renewal.
4. Check your email for confirmation from PassMyInterview and verify your app store subscription status shows "Cancelled" after 24 hours.
   • If PassMyInterview does not reply, your app store cancellation is still valid and binding.

What happens after you cancel PassMyInterview

Cancellation does not mean instant loss of access. Here is what you can expect in the days and weeks after you submit your request.

Access to content and materials

Once you cancel a subscription, future monthly renewals will stop (provided your request arrived before the 48-hour deadline). However, you will retain access to any guides or materials you downloaded during your paid period until that billing period ends. For example, if your subscription renews on the 15th and you cancel on the 10th, you keep access until the 15th. After that date, your access ends.

Downloaded guides that you saved to your computer or phone remain yours permanently. PassMyInterview cannot remotely delete files you have already downloaded.

Account and personal data

PassMyInterview retains your account information and purchase history for administrative and tax compliance purposes even after cancellation. If you want your personal data deleted under Nigerian data protection principles, send a separate email to support requesting "deletion of personal data" or "data export." Keep a copy of this request for your records.

Refund processing timeline

If your refund is approved, PassMyInterview will process it within 5 to 10 business days. Bank transfers to Nigerian accounts may take an additional 2 to 3 days to appear in your account, depending on your bank. Some international transfers may take longer if they require currency conversion.

PassMyInterview refund policy: what qualifies and what does not

Not all PassMyInterview products are refundable. Stopee has broken down exactly what you can recover.

Products covered by the 30-day money-back guarantee

PassMyInterview offers a 30-day money-back guarantee on most single guide downloads. If you purchased a guide for a specific interview type (e.g., "KPMG Interview Guide," "Nursing Interview Answers") and you are unsatisfied, you can request a full refund within 30 days of purchase.

Products excluded from refunds

Warning: The following products do NOT qualify for refunds under any circumstances:

• Monthly subscriptions (once charged, they are non-refundable)
• Full Access programs (explicitly excluded; PassMyInterview states this clearly on their pricing page)
• One-to-one coaching sessions (non-refundable once booked)
• Bulk orders of five or more guides purchased together

How to request a refund

Submit your refund request within 30 days of purchase via the PassMyInterview contact form or support email. Provide your order number, purchase date, and a reason. Keep evidence of your request and PassMyInterview's response. If the company approves your refund, ask for confirmation of the refund amount and the estimated processing date.

If PassMyInterview refuses a legitimate refund and you purchased a guide (not a subscription or Full Access program), you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) as outlined in the consumer rights section above.

PassMyInterview pricing and plans in nigeria

PassMyInterview does not publish Nigeria-specific pricing on their website. Prices vary based on the product type and your location.

Price overview and estimated costs

These are approximate ranges based on typical UK pricing converted to Nigerian Naira. Actual prices vary. Check the PassMyInterview website or your app store listing for exact pricing in your region. Pro tip: Stopee recommends comparing the cost of a single guide (one-time purchase, refundable) against a monthly subscription (non-refundable) before you commit to anything.

Common mistakes nigerians make when cancelling PassMyInterview

Cancelling a subscription should be straightforward, but small oversights can leave you charged unexpectedly. Here are the traps to avoid.

Waiting until after the renewal date to cancel

The most frequent mistake is submitting your cancellation request after your next billing date has passed. PassMyInterview requires cancellation 48 hours before renewal. If you miss that window, you are charged for another month. You can request a refund for that unintended charge, but it takes time and back-and-forth emails. Avoid this by setting a phone reminder 5 days before your renewal date so you have time to cancel safely.

Not keeping proof of your cancellation request

If you phone PassMyInterview or cancel verbally (if they allow it), you have no written record if a dispute arises. Always cancel in writing via email or contact form and screenshot the request immediately. This is your only evidence that you cancelled on time.

Assuming app store cancellation is enough

Cancelling through Google Play or the App Store stops the app store from charging you, but PassMyInterview may not receive that notification. Contact PassMyInterview directly as well. A double cancellation takes five minutes and eliminates confusion.

Not checking for a confirmation email

PassMyInterview should send you a confirmation email within 24 hours. If you do not receive one, assume your request did not arrive and send a follow-up. Spam filters sometimes intercept these emails, so check your spam folder first.

Ignoring the 30-day refund window

The 30-day money-back guarantee applies only if you request a refund within 30 days of purchase. If you wait 35 days, you lose the right to a refund (with rare exceptions). Mark your purchase date in your calendar and act within the window.

After cancellation: what to do next

Cancellation is not the end of your journey. Once you have submitted your cancellation request, follow these steps to protect yourself and recover any money owed.

Monitor your bank account

For the next two billing cycles, check your bank statement to ensure no further charges appear from PassMyInterview. If an unexpected charge appears after you cancelled, contact your bank immediately and report it as an unauthorised transaction. You may be entitled to a chargeback (reversal) if PassMyInterview ignores your cancellation request.

Keep all correspondence

Save every email, screenshot, and confirmation number related to your cancellation. Store them in a folder on your computer or in cloud storage (Google Drive, OneDrive). If you need to escalate a complaint to the FCCPC, these documents are essential evidence.

Follow up if no refund appears

If PassMyInterview approved a refund and it does not arrive within 14 days, send a follow-up email asking for a processing update. If the company ignores you after two follow-ups, you have grounds to file a complaint with the FCCPC.

Request account deletion (optional)

If you do not plan to use PassMyInterview again and want your personal data removed from their system, send an email requesting "permanent account deletion and removal of personal data." This is not required, but it is an extra privacy safeguard. PassMyInterview may retain some data for tax and legal reasons, but they must delete or anonymise your core personal details.

Cancellation and comparison checklist

Use this checklist to confirm you have completed all cancellation steps and to track evidence.

When to keep PassMyInterview and when to cancel

Cancellation is not always the right choice. Here is how to decide.

Keep PassMyInterview if:

• You are preparing for a major interview (investment banking, consulting, civil service) and the guides directly match your target company or role.
• You are within the first two weeks of a subscription and getting value from the content.
• You have an upcoming interview within the next 30 days and the guides address your specific interview type.
• The monthly cost (₦2,500-₦5,000) is less than what you would pay for a private interview coach.

Cancel PassMyInterview if:

• The guides do not match the interview type you need (e.g., you paid for corporate interviews but need medical school interview prep).
• You found similar content for free on YouTube or LinkedIn.
• Your job search is complete or on hold and you do not have upcoming interviews.
• You have already completed your interviews and the subscription renews without adding value.
• You cannot afford the monthly renewal and your budget has tightened.
• The Full Access program charged you without clear consent and you use only one or two of the materials.

How stopee helps you cancel PassMyInterview with confidence

Stopee is a free consumer advocacy platform designed to help Nigerians cancel unwanted subscriptions, recover money, and understand their rights. We have guided thousands of consumers through the cancellation process for services like PassMyInterview, helping them recover missed refunds, avoid surprise charges, and escalate complaints to regulators when companies ignore cancellation requests.

Our step-by-step guides, timeline templates, and checklist tools remove the guesswork from cancellation. We also connect you with information about your legal rights under the Federal Competition and Consumer Protection Act 2019 so you know exactly where you stand if a company refuses to process your cancellation.

Visit Stopee.com to access cancellation guides for hundreds of other services in Nigeria, download free cancellation letter templates, and learn how to file a complaint with the FCCPC if a company ignores your request. Stopee has helped thousands of consumers cancel successfully and recover their money; we are here to help you do the same.

Contact PassMyInterview to cancel: address and email

PassMyInterview does not publish a Nigeria-based office or phone number. All cancellations must be submitted in writing using their web contact form or email address.

Cancellation contact details

Pro tip: Use the web contact form first; it generates an automatic confirmation. If you use email, send it from an address you monitor daily and request a delivery receipt so you know PassMyInterview received it. Stopee recommends following up within 24 hours if you do not receive a reply and referencing your original request date and time.

Stopee understands that navigating subscription cancellations can feel overwhelming, especially when dealing with international companies. We are committed to empowering you with clear, actionable information so you can cancel on your terms, recover your money when eligible, and hold companies accountable if they ignore your requests. Use this guide, take action within the stated timelines, and do not hesitate to escalate to the FCCPC if PassMyInterview fails to honour your cancellation. Your money and your peace of mind matter.