Manage Passmyinterview

How to cancel passmyinterview and avoid hidden charges in the philippines

What passmyinterview is and why you might want to cancel

Passmyinterview is an online interview coaching platform run by Intelligent HQ Ltd, a UK-based company registered in Tunbridge Wells, Kent. The service offers video training modules, model answers, and structured interview preparation packs to help you perform better in job interviews. If you signed up for the free trial or monthly subscription and now want to stop paying, you need to act before your next billing date arrives.

How the service works

The main product is the Online Interview Training Course at $27.00 (₱1,526) per month. When you sign up, Passmyinterview gives you a 30-day free trial that automatically converts to a paid monthly subscription if you do not cancel before the trial ends. The platform also sells one-time packs, like the Full Stack Developer Interview Success Pack at $4.99 (₱282), which can also include a free trial to the main course.

Here is where confusion starts: a low-cost one-time purchase often comes bundled with access to the recurring training course. Many users think they bought only a single download, but they actually enrolled in a monthly subscription at the same time. If this happened to you, check your email receipt and account settings right away.

Why cancellation matters right now

Passmyinterview uses automatic billing. The subscription renews every 30 days on the same date unless you cancel before that date arrives. Missing the deadline by even one day triggers another full month of charges to your card, GCash, or Maya account. For Filipino users, that is an unexpected ₱1,526 hit that is hard to reverse once the payment goes through. At Stopee, we have helped thousands of Filipinos catch these charges before they happen.

Support is handled online through email at info@passmyinterview.com, and there is no Philippine office or local phone number. Response times can be slow, which is why canceling yourself through your account is almost always faster than waiting for email replies.

Why you should cancel passmyinterview

Common reasons users cancel

You might want to cancel Passmyinterview for several practical reasons. First, the course may not match your interview style or industry. Second, you landed the job and no longer need interview prep. Third, you signed up for the free trial but never used the videos. Fourth, the cost is not worth the value you are getting, or your budget has tightened. Fifth, you found a better alternative that suits your needs. All of these are valid, and Stopee supports your right to cancel whenever you choose.

What happens if you cancel late

If you miss the cancellation deadline by even a few hours, your next monthly charge will process automatically. Passmyinterview does not send a reminder email before the charge, so you have to track the date yourself. Once the charge posts to your account, requesting a refund becomes a manual process that can take weeks. The sooner you cancel, the sooner you stop the automatic billing cycle.

Passmyinterview pricing and what you are actually paying for

Current pricing structure

The service offers a tiered pricing model. The main monthly subscription includes 50+ video modules and costs $27.00 (₱1,526). One-time packs range from $4.99 (₱282) to $49.99 (₱2,826), depending on which interview type or career level you are targeting. All pricing is displayed in USD on the website, but your actual charge will appear in Philippine pesos on your card statement or digital wallet depending on your payment method and exchange rate at the time of billing.

Pro tip: Your actual PHP amount will depend on the exchange rate and fees charged by your payment provider (credit card company, GCash, Maya, or bank). Always check your receipt email for the exact amount you were charged in pesos.

How to cancel passmyinterview step by step

Checks to do before you cancel

Before you start the cancellation process, gather three key pieces of information. First, find the exact date of your last charge by checking your email receipt, bank statement, or digital wallet transaction history. Passmyinterview bills on the same day each month, so your next charge date will be exactly 30 days after the last one. Second, take screenshots of your current account plan, today's date, and your last billing record. Third, save any email receipt that mentions the free trial or monthly renewal terms. These documents are your proof if you need to dispute a charge later.

Warning: Passmyinterview does not send a reminder email before your billing date. You are responsible for canceling before midnight on the day before the charge is due to process. If your billing date is the 15th of the month and it is already the 15th, you are cutting it extremely close and should cancel immediately.

Cancellation steps

1. Log into your Passmyinterview account at the website using your email and password.
   • If you cannot remember your password, use the "Forgot password" link to reset it.
   • Check the email inbox you used to sign up, not a different email address.
2. Navigate to your account settings or subscription page.
   • Look for a menu option labeled "Account," "Billing," "Subscription," or "Settings."
   • Some accounts show subscription details on the dashboard as soon as you log in.
3. Find the "Cancel subscription" or "Manage subscription" button.
   • This button is usually on the Billing or Subscription page.
   • If you cannot find it, scroll to the bottom of the page or check under "More options."
4. Click the cancellation button and follow the on-screen prompts.
   • Passmyinterview may ask you why you are canceling or offer you a discount to stay.
   • You do not have to respond to discount offers; simply continue with the cancellation.
5. Review the cancellation summary and confirm your choice.
   • The page should tell you the date your access will end and confirm the subscription is canceled.
   • Do not close the page until you see a confirmation message.
6. Check your email within 5 to 10 minutes for a cancellation confirmation email from Passmyinterview.
   • Save this email in a folder labeled "Cancellations" or similar for your records.
   • If you do not receive a confirmation email within 15 minutes, log back in to your account and verify the subscription shows as "Canceled" or "Inactive."

Pro tip: If the cancel button does not appear in your account, or if the website will not let you proceed, contact Passmyinterview support immediately at info@passmyinterview.com with a screenshot of your billing page and the date you want to cancel. Include the subject line "Urgent: Cancellation request for [your email address]" to help them prioritize your email.

What to do if you cannot cancel online

If the self-service cancellation does not work, email Passmyinterview support with the following information: your account email address, the date you want the subscription to end, a screenshot of your billing page, and your most recent invoice number. Write the message clearly and save a copy for yourself. Even if you do not receive a reply immediately, your email creates a paper trail that protects you if a charge still processes after you requested cancellation.

At Stopee, we recommend always sending a cancellation email as a backup, even if you successfully canceled online. This gives you two pieces of evidence instead of one.

After you cancel: what to expect

Your access after cancellation

Once you cancel, your access to Passmyinterview usually ends on the date your current billing cycle expires, not immediately. If you were billed on the 10th and you cancel on the 20th, you should retain access until the end of that billing month. Your account will then be locked or downgraded to a free tier (if one exists) on the first day of the next month. Do not expect to keep video access once your subscription period ends.

Checking for unexpected charges

Monitor your bank account, credit card, or digital wallet for the next 60 days. Watch the date when your subscription was supposed to renew. If a charge appears after you canceled, take a screenshot and contact your bank or payment provider immediately. In the Philippines, you have consumer protection rights under the Consumer Act (Republic Act No. 7394) that give you the right to dispute unauthorized or unwanted recurring charges.

Pro tip: Set a phone reminder for the first day after your cancellation period ends. This helps you catch any stray charges within 24 hours instead of weeks later.

Your consumer rights and how to protect yourself

What the law says about subscriptions in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against misleading terms, automatic billing traps, and refusal to cancel. Under this law, you have the right to cancel a subscription at any time without penalty or hidden fees. Passmyinterview cannot charge you for a month you did not use or after you requested cancellation. If the company disputes this, you can escalate your complaint to the Department of Trade and Industry (DTI) or the National Privacy Commission (NPC) if your personal data was misused.

If passmyinterview refuses to refund or stops replying

If you canceled but still got charged, or if support will not respond to your emails, follow these steps. First, request a chargeback or reversal through your bank, GCash, Maya, or credit card company within 60 days of the unauthorized charge. Second, file a formal complaint with the DTI Consumer Hotline at 1386 or visit www.dti.gov.ph. Third, if personal data was shared without consent, report it to the National Privacy Commission at complaints@npc.gov.ph. Stopee has helped consumers in the Philippines recover thousands of pesos in unauthorized charges using these methods.

Keep screenshots of every email exchange, bank statement, and canceled subscription confirmation. These documents are your evidence and will speed up any dispute resolution.

Common cancellation mistakes to avoid

Why people get charged after canceling

Cancellation frustration is real, and most of it comes from a simple timing mistake. You think you canceled in time, but you actually missed the cutoff by a few hours. Here is how this happens: your billing date is the 15th. You cancel on the 14th at 11:00 p.m., thinking you have until midnight. But Passmyinterview processes billing at 12:00 a.m. UTC (Coordinated Universal Time), which is 8:00 a.m. Philippine Standard Time on the 15th. Your cancellation came too late, and the charge already went through. The solution is to cancel at least 24 hours before your billing date, never on the same day.

Other traps to watch for

Second, never assume your cancellation worked just because you clicked a button. A page glitch or browser error might have stopped the process without telling you. Always wait for and save the confirmation email. Third, do not delete the email confirmation from Passmyinterview. Your email inbox is your proof of cancellation if you later need to dispute a charge. Fourth, if you bought a one-time pack thinking it was standalone, but it came with a free trial to the main subscription, you have to cancel both separately. Check your account to see if there are multiple active subscriptions or trials. Fifth, do not ignore mysterious small charges. A test charge of ₱1 or ₱10 before a full billing cycle is normal from some payment processors, but document it anyway.

What to do if you want your money back

How to request a refund

If you were charged within 14 days of signing up and you used the service very little or not at all, Passmyinterview may offer a courtesy refund. Contact support at info@passmyinterview.com with the subject "Refund request for [your email address]" and explain that you want to cancel and request a refund of your last charge. Include your invoice number, the date you were charged, and the amount in pesos. Keep your message short and factual; do not rant or blame. A professional tone gets faster responses.

Passmyinterview is under no legal obligation to refund you after the trial period ends, because you had access to the content and the monthly subscription is non-refundable by default. However, if you can prove the charge was unauthorized, duplicate, or processed after you requested cancellation, you have grounds to dispute it through your bank or payment provider.

Disputing charges with your bank or payment provider

If Passmyinterview will not refund you, contact your bank, credit card company, GCash, or Maya directly. Explain that you canceled the subscription but were still charged, and provide your cancellation confirmation email as proof. Your bank can initiate a chargeback or reversal, which means the money comes back to your account while the bank investigates. This process usually takes 5 to 30 days, depending on your provider. Stopee recommends doing this as soon as you spot the unauthorized charge, because most banks have strict time limits (30 to 60 days) for chargeback requests.

Checklist before and after cancellation

Comparing alternatives to passmyinterview

Other interview coaching platforms in the philippines

If you are canceling Passmyinterview because the content does not fit your needs, here are some alternatives worth exploring. PrepCareers offers free interview coaching and mock interviews, making it a good choice if budget is tight. Coursera and LinkedIn Learning have interview prep courses that cost less per month and often run promotions. Upwork and VirtualStaff.ph are better if your goal is to find jobs quickly rather than polish interview skills over weeks. The Muse and Indeed both have free articles and tips on interview prep. Many of these alternatives cost less or offer free tiers, so your cancellation money could be better spent elsewhere.

How to contact passmyinterview to cancel or escalate

Official support contact information

Passmyinterview support is available through email at info@passmyinterview.com. The company is registered in the United Kingdom under Intelligent HQ Ltd at an address in Tunbridge Wells, Kent. There is no Philippine office, phone number, or local support hours. Response times to emails can range from one to five business days, so do not wait until the last day of your billing cycle to contact support. At Stopee, we recommend canceling through your account portal first, then emailing support as a backup to confirm the cancellation.

Escalation steps if support does not respond

If Passmyinterview does not reply to your cancellation email within 48 hours, or if support refuses to cancel your subscription, escalate your complaint to the DTI Consumer Hotline at 1386 or file a formal complaint online at www.dti.gov.ph. You can also contact the National Privacy Commission if your personal data was shared or misused during the cancellation process. Keep all email correspondence as evidence. These government agencies take subscription cancellation complaints seriously and can force the company to refund charges or honor your cancellation request.

Key takeaways and your next steps

Canceling Passmyinterview is straightforward if you act before your billing date and keep proof of your cancellation. Log into your account, find the cancel subscription button, confirm the cancellation in your email, and monitor your bank account on the next billing date. If an unwanted charge appears, dispute it through your bank or escalate to the DTI within 60 days. Your consumer rights in the Philippines protect you from automatic billing traps, and Stopee is here to remind you that you have the power to cancel anytime without guilt or penalty.

Do not let confusion or fear of support delays stop you from canceling. Thousands of Filipino consumers have successfully canceled Passmyinterview, gotten refunds for unauthorized charges, and switched to better-fitting platforms. Stopee has helped consumers navigate this exact process and recover their money. Take action today, save your confirmation email, and protect your budget. Your next billing date is too important to miss.