Manage Passmyinterview

How to cancel PassMyInterview and protect your money in new zealand

What PassMyInterview is and why you might want to leave

PassMyInterview is an online interview coaching platform that delivers practice materials, mock interviews, and video training to help you prepare for job interviews and employer assessments. You access the service through its website or mobile apps on iOS and Android, depending on your device.

Many users in New Zealand sign up for specific job applications or recruitment cycles, then find they no longer need the platform once they've secured a role or completed their interview preparation. If you're in that position, you deserve a straightforward cancellation process and clarity on your refund rights.

Who uses PassMyInterview

Job seekers typically subscribe to access interview practice materials, video coaching, and mock assessments tailored to specific employers or industries. Some users sign up for a free trial first, then decide the paid content doesn't match their needs.

Others reach the end of their interview preparation cycle and simply don't need ongoing access.

Common reasons to cancel

You might want to cancel if you've landed your job, completed your interview preparation, prefer a cheaper alternative, or found the content doesn't suit your learning style. Whatever your reason, Stopee is here to help you navigate the cancellation process cleanly and protect any money you're entitled to reclaim.

Your consumer rights in new zealand and the consumer guarantees act

New Zealand law gives you strong protections when you buy services like PassMyInterview. Understanding these rights means you can push back confidently if the company refuses a refund or makes cancellation unnecessarily difficult.

What the consumer guarantees act promises you

The Consumer Guarantees Act 1993 requires that services are carried out with due care and skill, are fit for purpose, and match what was advertised or promised to you. If PassMyInterview fails on any of these fronts, you have the right to a refund, replacement, or compensation.

This protection applies to you in New Zealand regardless of where PassMyInterview's servers or head office are located. The company cannot hide behind a United Kingdom address to avoid your local consumer rights.

Your specific entitlements

If you discover that the interview coaching materials don't work as described, are delivered late, or fail to match the quality promised on the website, you can request a full refund. You don't have to accept a partial refund or a credit towards future months if the service was genuinely faulty.

The 30-day money-back guarantee PassMyInterview advertises is helpful, but your Consumer Guarantees Act rights often extend beyond that window if you can show the service was defective from the start.

How to cancel PassMyInterview step by step

Cancellation works differently depending on whether you subscribed through the PassMyInterview website, Apple App Store, or Google Play. Follow the method that matches your purchase.

Cancel via the PassMyInterview website

If you signed up directly on passyinterview.com, use the account settings dashboard to cancel your subscription. This is usually the fastest route.

1. Sign in to your PassMyInterview account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Look for "Account Settings," "Subscription," "Billing," or "Plans" in the main navigation or user menu.
   • This section is typically found in the top-right corner or under a dropdown menu.
3. Select "Cancel subscription" or "End membership."
   • PassMyInterview may ask you to confirm your reason for leaving or offer you a discount to stay. You are under no obligation to accept a discount or provide a reason.
4. Confirm the cancellation by clicking the final confirmation button.
   • Take a screenshot of the confirmation page or note the confirmation number for your records.

Pro tip: If you cannot find a cancel option in your account dashboard, email support@passmyinterview.com immediately and ask for cancellation. Request written confirmation of the date your cancellation takes effect and whether you'll receive a refund.

Cancel an iOS (Apple app store) subscription

If you subscribed through Apple's App Store on your iPhone or iPad, Apple manages the subscription billing, not PassMyInterview. You must cancel through Apple's system.

1. Open the Settings app on your iPhone or iPad.
   • Settings is the grey gear icon on your home screen.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • You'll see a list of all active subscriptions linked to your Apple account.
4. Find "PassMyInterview" in the list and tap it.
   • If PassMyInterview doesn't appear, your subscription may have already expired or renewed under a different name.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm and may offer a discount or show you what you'll lose access to.
6. Confirm your cancellation.
   • Apple sends you a confirmation email. Save this for your records.

Warning: Deleting the PassMyInterview app from your phone does NOT cancel your subscription. You must follow the steps above through Apple's Settings app, or your subscription will automatically renew.

Cancel an android (Google play) subscription

Google Play manages Android subscriptions. You cancel through the Google Play Store app or website, not through PassMyInterview itself.

1. Open the Google Play Store app on your Android device.
   • The Play Store icon is a colourful triangle on your home screen.
2. Tap your profile icon in the top-right corner.
   • This is usually your initial or profile photo.
3. Select "Payments and subscriptions," then "Subscriptions."
   • You'll see all active subscriptions on your Google account.
4. Tap "PassMyInterview" to open the subscription details.
   • If PassMyInterview isn't listed, your subscription may have already been cancelled or renewed under a different name.
5. Tap "Cancel subscription."
   • Google Play may prompt you to rate your experience or offer alternative plans.
6. Confirm your cancellation.
   • Google sends you a confirmation email to your registered Gmail address.

Pro tip: If you want to cancel but keep using PassMyInterview until the end of your current billing cycle, select "Cancel subscription" now. Google Play will stop automatic renewal but grant you access until your paid period ends.

Cancel by written request (if digital cancellation fails)

PassMyInterview's terms and conditions permit cancellation by post. Use this method if you cannot cancel online or if you want a paper trail of your cancellation request.

1. Write a clear, dated letter on your own letterhead or in an email, stating:
   • Your full name.
   • Your email address associated with your PassMyInterview account.
   • Your account username or customer ID (if you have it).
   • The date you wish cancellation to take effect (ideally "immediately" or the end of your current billing cycle).
   • A statement like "I request that my subscription be cancelled and that no further charges be applied to my account."
2. Sign the letter if sending by post.
   • Email is faster and provides digital proof of your request.
3. Send to PassMyInterview's United Kingdom address:
   • PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE, United Kingdom.
   • Alternatively, email support@passmyinterview.com with the subject line "Cancellation Request."
4. Keep a copy of your letter or email, plus the delivery confirmation (if posting).
   • You may need this evidence if you later dispute a charge.
5. Follow up via email after 7-10 days if you haven't received a cancellation confirmation.
   • Ask for written confirmation of the cancellation date and any refund timeline.

Warning: Sending a letter to the United Kingdom takes 2-3 weeks and offers no instant proof of delivery. Email is far faster and leaves a time-stamped record. Use post only as a last resort or if you want a formal paper trail for a dispute.

What happens to your access and data after cancellation

Cancelling your subscription stops future charges, but your access to PassMyInterview doesn't always end immediately. Understanding what happens next helps you plan your learning schedule and avoid unexpected access cuts.

How long you can still use PassMyInterview

Once you cancel, you typically retain access until the end of your current paid billing cycle. If you pay monthly and cancel on the 15th of the month, you can use the platform until the last day of that month. If you pay annually, you keep access until the anniversary date of your last payment.

This grace period gives you time to download notes, record videos, or complete any final practice assessments before you lose access.

What happens to your account and personal data

PassMyInterview keeps your account data on file after cancellation. This means your progress, saved materials, and profile remain stored on their servers.

If you want your account completely deleted or your personal data removed, contact support@passmyinterview.com and request permanent account deletion under data privacy principles. The company must comply with deletion requests within a reasonable timeframe, typically 30 days.

Refunds and money back after cancellation

PassMyInterview advertises a 30-day money-back guarantee. Your refund eligibility depends on when you cancel and whether the service met your expectations.

The 30-day money-back guarantee

If you cancel within 30 days of your initial purchase, PassMyInterview will refund your payment in full. This applies to one-time purchases and trial conversions to paid subscriptions.

To claim your refund, cancel your subscription first, then email support@passmyinterview.com with your order details and a request for a refund. Provide your order number, the date you purchased, and the amount paid. PassMyInterview typically processes refunds within 5-10 business days.

Refunds beyond 30 days under consumer law

If you're outside the 30-day window, you may still qualify for a refund under New Zealand's Consumer Guarantees Act. If the interview coaching materials don't work as described, are delivered incompletely, or fail to meet the standard of care promised, you can request a refund regardless of how long ago you purchased.

For example, if the video coaching is pixelated and unwatchable, or practice questions don't match the employer interview format advertised, you have grounds for a refund. Document the problem with screenshots or recordings, then email support with evidence of the fault.

Trial cancellation and free-tier access

If you're on a free trial and cancel within 48 hours before the trial converts to a paid subscription, you should not be charged. You'll receive your full free trial period (typically 28 days) at no cost.

If you are charged after cancelling a trial, contact support immediately and request a refund. If PassMyInterview refuses, you can escalate to the Commerce Commission in New Zealand.

PassMyInterview pricing and plans in new zealand

PassMyInterview offers several subscription tiers, though exact pricing is not always transparent on the website. Here's what you typically encounter:

For current New Zealand pricing in NZD, log into your account or visit the PassMyInterview website directly. Stopee recommends checking the exact amount before you commit, so you know precisely what you're paying and what refund window you have.

Common mistakes to avoid when cancelling PassMyInterview

Cancellation feels straightforward, but small oversights can leave you charged for months longer than intended. Learning what catches people out helps you escape cleanly.

Deleting the app without cancelling your subscription

The single most common mistake is uninstalling the PassMyInterview app from your phone and assuming you've cancelled. You haven't. The app is just removed from your device, but your subscription stays active in Apple's App Store or Google Play, and automatic renewal charges continue.

Always cancel through Settings (iOS) or the Play Store app (Android) before you delete. Stopee has seen countless users charged unexpectedly because they skipped this crucial step.

Not taking a screenshot or saving confirmation details

Once you confirm cancellation, PassMyInterview often shows a one-time confirmation page or sends a single email. If you don't save this, you have no proof of your cancellation date if a charge appears later on your bank statement.

Always take a screenshot of the confirmation page and save the confirmation email. If a charge appears after your cancellation date, you can show your bank or the Commerce Commission exactly when you cancelled.

Assuming the cancellation is instant

Cancellation stops future charges but doesn't always refund the current billing cycle immediately. You'll keep access until the end of your paid period. If you expect to lose access the same day you cancel, you'll be surprised when you can still log in.

Clarify the exact end date when you cancel. Ask support: "What is the final date I can access PassMyInterview?" This prevents confusion and helps you plan your study schedule.

Ignoring the 30-day refund window

If you want a full refund, you must request it within 30 days of purchase. After that window closes, refunds become harder to obtain, even if the service was poor. Mark your calendar and request a refund early if you're not satisfied.

Not escalating if support ignores your refund request

If PassMyInterview's support team refuses a refund you believe you're entitled to, don't accept that as final. You can escalate to the Commerce Commission, which investigates disputes between New Zealand consumers and overseas businesses.

Stopee empowers you to stand firm. Document every email exchange and prepare a short summary of why you deserve a refund (service was faulty, didn't match the description, or you cancelled within the 30-day window). The Commerce Commission takes these cases seriously.

Checklist before and after cancellation

Use this checklist to ensure you cancel cleanly and don't lose any money or access:

• Before you cancel: Check your current billing date and the amount you're about to be charged.
• Before you cancel: Download or screenshot any materials or progress you want to keep.
• During cancellation: Select the option to cancel immediately or at the end of your current cycle (your choice).
• During cancellation: Take a screenshot of the confirmation page.
• After cancellation: Save the confirmation email PassMyInterview sends you.
• After cancellation: Log in 48 hours later to confirm your account is marked as "cancelled" or "inactive."
• After cancellation: Watch your bank statement for the next 2-3 billing cycles. If an unexpected charge appears, contact your bank immediately.
• If requesting a refund: Email support@passmyinterview.com within 30 days with your order number, purchase date, and reason for the refund request.
• If support refuses a refund: File a complaint with the Commerce Commission (comcom.govt.nz) and provide your cancellation screenshot and email chain.

How stopee helps you cancel and get refunds

Cancelling online subscriptions shouldn't require a detective's skill set or a law degree. Stopee (stopee.com) has helped thousands of New Zealand consumers cancel subscriptions cleanly, recover refunds, and stand up to companies that use confusing cancellation processes to trap you into paying longer.

We specialise in breaking down every cancellation method, flagging the traps hidden in small print, and showing you exactly how consumer law protects you. If PassMyInterview makes cancellation difficult or refuses a refund you're entitled to, Stopee gives you the ammunition to escalate confidently.

Visit Stopee today to explore guides for hundreds of other services, track your subscription renewals, and get refund advice tailored to New Zealand law.

Escalation and contact details if PassMyInterview refuses your cancellation or refund

If PassMyInterview ignores your cancellation request or denies a refund you're entitled to, use these official channels to escalate:

PassMyInterview support contact

Email: support@passmyinterview.com

Postal address (cancellation by post): PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE, United Kingdom.

New zealand commerce commission

If PassMyInterview refuses a refund or persists in charging you after cancellation, file a dispute with the Commerce Commission.

Website: comcom.govt.nz

The Commission investigates breaches of the Consumer Guarantees Act and unfair contract terms. There is no charge to file a complaint, and the Commission can force PassMyInterview to refund you if they find the company at fault.

Your bank or credit card provider

If PassMyInterview continues to charge you after you've cancelled, contact your bank or credit card company and ask to dispute or reverse the charges. Provide your cancellation screenshot and confirmation email as evidence. Your bank can initiate a chargeback, which forces PassMyInterview to refund the disputed amount.

Stopee is committed to helping you reclaim what's rightfully yours and navigate subscription cancellations with confidence and clarity.