Manage Covenant Eyes

How to cancel covenant eyes in nigeria and protect your privacy and billing

Understanding covenant eyes and why nigerians are canceling

Covenant Eyes is a monitoring and filtering service that tracks internet activity on your devices and delivers reports to accountability partners you choose. The service uses apps on your phone, tablet, or computer to record browsing history, apps used, and screen time, then sends detailed activity summaries to people you designate.

While some users find value in this accountability approach, many Nigerians discover after starting a subscription that the service doesn't match their privacy expectations, their budget in naira, or their actual needs. You may feel uncomfortable with the level of monitoring, frustrated by unexpected charges in Nigerian Naira (₦), or simply ready to move on. Whatever your reason, Stopee is here to walk you through canceling safely and claiming any refund you're entitled to.

Core features and how billing works

Covenant Eyes operates as a subscription app available through the Apple App Store, Google Play Store, and direct billing from the company. Each month, the service renews automatically unless you actively cancel. Many Nigerian users report surprise charges because they assumed uninstalling the app would stop billing-it won't.

The service monitors web browsing, app usage, and device activity in real time. It sends reports to your accountability partners (people you trust) on a schedule you set. If you subscribed through an app store, your billing happens through Apple or Google, not directly through Covenant Eyes. This split responsibility is critical to understand before you cancel.

Your consumer rights in nigeria and when to escalate

Federal competition and consumer protection act (FCCPA) protections

Nigeria's Federal Competition and Consumer Protection Act gives you explicit rights as a consumer. You have the right to clear information about subscription terms, the right to cancel without unreasonable obstacles, and the right to accurate billing. If Covenant Eyes refuses to cancel your account or withholds a refund you're entitled to, the FCCPA is your legal lever.

The Act also protects you from unfair contract terms. If Covenant Eyes buries cancellation instructions or makes the process deliberately difficult, that violates consumer protection standards. Stopee regularly helps Nigerian consumers reference these rights when companies resist cancellation requests.

When to escalate to the FCCPC

If Covenant Eyes ignores your cancellation request for more than 7 working days, or if they refuse a legitimate refund claim, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Document all communication attempts with dates and times. Screenshot your proof of subscription, any refund requests, and the company's responses. The FCCPC takes these cases seriously and can compel refunds.

Pricing in nigeria and what you're paying

Current pricing and billing periods

Covenant Eyes pricing in Nigeria varies depending on whether you subscribe via app store or direct billing. The service lists multiple tiers in both EUR and NGN approximations, though exact local pricing fluctuates.

Pro tip: Check your last phone or email statement to confirm your exact plan and billing method. This single step prevents confusion and speeds your cancellation.

How to cancel covenant eyes in nigeria-step by step

If you subscribed through apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • Tap or click your profile icon in the top right corner.
   • Select "Subscriptions" from the menu.
2. Find "Covenant Eyes" in your active subscriptions list.
   • If you don't see it, scroll down or search for it.
3. Tap "Covenant Eyes" to open the subscription details screen.
   • Review your renewal date and price in naira.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm and may offer a discount to stay.
   • Select "Confirm Cancellation" to proceed.
5. Wait for Apple's confirmation email within 2 hours.
   • This email confirms your cancellation is processed and when access ends.
   • Save this email as proof of cancellation for your records.
6. Uninstall the Covenant Eyes app from your device.
   • Uninstalling does not cancel the subscription, so this is the final step, not the first.

If you subscribed through google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions," then "Subscriptions."
2. Find and tap "Covenant Eyes" from your active subscriptions.
   • Review your next billing date and amount in naira.
3. Tap "Cancel subscription" at the bottom of the details screen.
   • Google will show you why you're canceling (optional feedback).
4. Confirm your cancellation in the popup message.
   • Google immediately stops future renewals.
   • You'll receive a confirmation email within minutes.
5. Screenshot the confirmation page and save the email.
   • This proves cancellation if billing errors occur later.
6. Delete the Covenant Eyes app once you've confirmed access loss.
   • Verify that your account reports are no longer accessible before deleting.

If you subscribed directly with covenant eyes (not via app store)

1. Locate the exact billing email address on your account or last statement.
   • Look for an email receipt or invoice marked "Covenant Eyes" or the parent company name.
2. Contact Covenant Eyes Member Care using your preferred method:
   • Live chat: Visit their support site and start a chat session (available Mon-Fri, 9 AM-5:15 PM US Eastern Time; note the significant time difference from Nigeria).
   • Email: Reply to any billing email or use the contact form on their website with the subject line "Subscription Cancellation Request."
   • Phone: Call their US number (check their Contact Us page for the international dialing number; international rates apply).
3. Provide your account details in your first message:
   • Email address registered to your Covenant Eyes account.
   • Full name on the account.
   • Subscription start date (if you know it).
   • Billing amount and currency (NGN or USD conversion).
   • Request date for cancellation (immediately or at end of billing period).
4. Request written confirmation of your cancellation.
   • Ask Member Care to send you a confirmation email showing the cancellation date and any refund due.
5. Monitor your bank account or payment method for 5-7 business days.
   • If a refund is due, Covenant Eyes processes it within this window to your original payment method (debit card, bank transfer, or mobile wallet).
6. If you hear nothing after 7 days, follow up with a second email marked "URGENT: Cancellation confirmation needed."
   • Include your original cancellation request and the date you sent it.

Refunds and the 30-day money-back guarantee

When you qualify for a full refund

Covenant Eyes offers a full refund if you cancel within your first 30 days. This is their official money-back guarantee. If you're within that window, you're entitled to a 100% refund of what you've paid, regardless of how much time you've actually used the service.

Warning: This 30-day window applies only if you subscribed directly with Covenant Eyes or through their website. If you bought through Apple or Google, their refund policies override Covenant Eyes' guarantee. App store refunds are typically available for 14-15 days from purchase, not 30.

Refunds after 30 days and prorated rebates

If you cancel after 30 days but before the end of your billing period, you may receive a prorated refund. This means you get back a portion of what you paid for the unused days. However, Covenant Eyes applies service fees to prorated refunds-up to one month's billing cost or 1/12th of your annual fee, whichever is larger.

For example, if you paid ₦120,000 for a year and cancel after 6 months, you might expect ₦60,000 back. However, Covenant Eyes deducts a service fee (roughly ₦10,000), leaving you with ₦50,000. Always ask Member Care for the exact calculation before accepting a prorated offer.

In-app purchase refunds through apple and google

If you subscribed via the App Store or Google Play, Covenant Eyes cannot process your refund. You must request it directly from Apple or Google. Both platforms allow refund requests up to 15 days from purchase for most subscriptions.

To request a refund from Apple: Open Settings > [Your Name] > iTunes and App Store > View Account > Purchases > Find Covenant Eyes > Report a Problem. From Google Play: Open the Play Store > Your Apps and Games > Payments and Subscriptions > Find Covenant Eyes > Report a Problem. Stopee advises you to be honest in your reason (e.g., "Service doesn't meet my needs") rather than claiming fraud, which can trigger account review.

What happens after you cancel

Access and data termination

Once your cancellation processes, Covenant Eyes stops monitoring your devices immediately. You lose access to the app, reports, and any filtering features by the end of your paid period. If you canceled before the end of your billing cycle, some services may terminate sooner, depending on their policy.

Your accountability partners no longer receive activity reports. Any app filtering that was enabled will be lifted. However, data you generated while subscribed (browsing history, reports sent) may remain in Covenant Eyes' servers according to their privacy policy. If you need records for any reason, request them from Member Care before your cancellation date.

Billing and auto-renewal

Cancellation stops auto-renewal for all future billing periods. You will not be charged again after your current subscription ends. However, you remain responsible for charges already billed up to the cancellation date. If you had a monthly subscription and canceled mid-month, you've still paid for that full month.

Monitor your bank statement or payment app for 30 days after cancellation. If a surprise charge appears, contact Member Care immediately with proof of cancellation. Stopee has seen cases where renewals slip through despite cancellation-quick action prevents multiple unauthorized charges.

Common mistakes that delay cancellation and cost you money

Canceling Covenant Eyes feels like it should be simple, but small errors often leave subscriptions alive and charges flowing. We've seen countless Nigerian users make these mistakes and contact Stopee weeks later, having lost hundreds of naira.

Mistake 1: uninstalling the app instead of canceling the subscription

This is the most common error. Removing the Covenant Eyes app from your phone does nothing to stop billing. The subscription renews in the background, hidden from view, and you keep getting charged. Many users don't realize this until they check their bank statement a month later.

How to avoid it: Always cancel the subscription first through your app store or Member Care. Then uninstall the app as a final cleanup step.

Mistake 2: not confirming your cancellation method

If you subscribe through an app store, canceling through Covenant Eyes' website won't work-and vice versa. If you subscribed on Google Play but try to cancel through Apple, nothing happens. Your subscription stays active.

How to avoid it: Check your last invoice or email to confirm where you subscribed. If unsure, try canceling through both your app store and Covenant Eyes directly. Better to attempt two cancellations than to miss the right one.

Mistake 3: missing the refund deadline

Covenant Eyes' 30-day money-back guarantee has a strict deadline. If you cancel on day 31, you forfeit the full refund and may only receive a prorated amount minus service fees. Waiting "a few more days" can cost you thousands of naira.

How to avoid it: Count 30 days from your subscription start date and cancel at least 2 days before that deadline. Mark the date in your phone calendar immediately after subscribing.

Mistake 4: not saving your cancellation confirmation

If you don't screenshot or save the confirmation email, you have no proof if billing continues or disputes arise. Member Care may claim they never received your cancellation request, or charges may keep flowing weeks after you thought you canceled.

How to avoid it: For app store cancellations, screenshot the confirmation screen immediately. For direct cancellations, request a confirmation email from Member Care and save it. Stopee recommends forwarding that email to yourself with the date clearly visible.

Pricing comparison and why nigerians cancel

Value assessment: is covenant eyes worth the cost in naira?

Many Nigerian users report that Covenant Eyes works well but simply costs too much relative to local income. At ₦12,000-₦15,000 per month, it represents a significant subscription expense. For students or those on tight budgets, the cost alone justifies cancellation, even if the service is functional.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and don't miss critical steps:

• Identify where you subscribed: App Store, Google Play, or Covenant Eyes directly.
• Confirm the email and payment method on your account.
• Count 30 days from your start date if you want a full refund.
• Cancel the subscription (do not just uninstall the app).
• Receive and screenshot the cancellation confirmation.
• Wait 5-7 business days for any refund to appear.
• Check your bank statement or payment app for confirmation.
• Uninstall the app only after confirming loss of access.
• If no confirmation arrives within 7 days, follow up with Member Care.
• Save all correspondence for 90 days in case a dispute arises.

Contact information and escalation for nigerian users

Covenant eyes support and member care

Covenant Eyes does not publish a Nigeria-specific mailing address or local phone number. All support requests route to their US-based Member Care team. Here's what you need to know:

• Live chat: Available Mon-Fri, 9 AM-5:15 PM US Eastern Time (which is 2 PM-10:15 PM Nigeria time). Use this for same-day responses on cancellations.
• Email support: Send cancellation requests to their support email (found on the Contact Us page). Expect a reply within 24-48 hours.
• Phone support (international): Check their Contact Us page for the US phone number. International call rates apply when dialing from Nigeria.

Pro tip: Email is the best option for Nigerian users because you create a permanent record of your request. Live chat sessions may not include detailed transcripts, and phone calls are expensive internationally.

If covenant eyes refuses to cancel or withhold your refund

Document everything: dates, times, names of support staff, and exact responses. If the company ignores your cancellation request for more than 7 working days or denies a legitimate refund, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

Contact the FCCPC through their official website or visit their office in Lagos if you're in the area. Include screenshots of your subscription, proof of payment, all cancellation requests, and Covenant Eyes' responses. The FCCPC can compel refunds and impose penalties on companies that violate consumer protection rules.

Stopee also helps Nigerian consumers document and escalate these disputes. If you're unsure whether your refund claim is valid or how to approach the FCCPC, Stopee's consumer advocates can review your case at no cost.

Why thousands of nigerians choose to cancel

Covenant Eyes serves a real purpose for some users, but privacy concerns, cost, and the availability of free alternatives drive most cancellations in Nigeria. Whether you're canceling because the service no longer fits your needs or you've found a better option, the process is straightforward if you follow the right steps.

The key is acting quickly, confirming your cancellation method, and saving proof. Stopee has helped thousands of consumers cancel subscriptions across Africa by making sure they don't fall into hidden auto-renewal traps. Whatever brought you to cancel Covenant Eyes, Stopee is here to ensure you do it cleanly and reclaim any refund you deserve.

Start your cancellation today using the step-by-step guide above. If you hit resistance from Member Care or need help escalating your case to the FCCPC, Stopee's team is ready to support you.