Manage Covenant Eyes

How to cancel covenant eyes and reclaim your privacy

Understanding covenant eyes and why you might want to cancel

Covenant Eyes is an accountability and content-filtering software that monitors online activity across devices. The service generates activity reports and restricts access to certain content categories, marketed primarily to individuals and families seeking behavioral oversight. You might be using it voluntarily, through a family arrangement, or as part of a workplace or institutional requirement.

If you've decided to cancel, you're not alone. Users report wanting to leave the service for reasons ranging from privacy concerns to changes in family circumstances, cost reduction, or dissatisfaction with the monitoring features themselves. Whatever your reason, Stopee understands that canceling a service with administrative controls can feel complicated. This guide walks you through every step and shows you your rights.

Why cancellation matters more than just uninstalling

This is critical: uninstalling the Covenant Eyes app does not cancel your subscription. Many users discover this the hard way when charges continue appearing on their credit card weeks or months after they thought they'd quit. The service maintains an active account in its billing system until you explicitly request cancellation through the proper channels. Billing continues automatically until Covenant Eyes confirms termination in writing. That's why following the exact steps below is essential.

Who can actually cancel your account

Only the Account Admin can initiate cancellation. If you're not the account holder, you'll need to contact the person who created the subscription or work with them to request cancellation. This restriction is outlined in Covenant Eyes' end user license agreement and is common among family accountability services where one person manages the billing relationship.

Your consumer rights and what leverage you have

You have legal protections that Stopee wants you to know about, even if Covenant Eyes doesn't emphasize them.

The 30-day money-back guarantee and your refund window

Covenant Eyes advertises a 30-day money-back guarantee for first-time users. This means if you signed up and want a full refund within 30 days, you have a contractual right to request one. After 30 days, annual subscriptions may qualify for prorated refunds-meaning you receive a portion of your payment back based on the unused portion of your contract. The company retains discretion in these decisions, but the written policy supports your claim.

Keep documentation of your purchase date and sign-up confirmation. You'll reference these when requesting a refund.

Federal trade commission act protections

Under the Telemarketing Sales Rule and the Federal Trade Commission Act, companies must honor cancellation requests and stop billing within a reasonable time. The FTC requires that companies make it as easy to cancel as it is to sign up. If Covenant Eyes makes cancellation unnecessarily difficult or continues charging after you've explicitly requested termination, you have grounds to file a complaint with the FTC at reportfraud.ftc.gov. This is your escalation lever if the company refuses to stop billing.

State-level consumer protection laws

Many states have specific laws governing automatic renewal and subscription cancellation. California's Automatic Renewal Law, for example, requires explicit written confirmation of cancellation and prohibits continued billing after termination. If you live in California, New York, Illinois, or another state with strong consumer protections, those rules strengthen your position. Stopee recommends checking your state's attorney general website for specific subscription cancellation rights.

Pricing and subscription plans

Understanding what you're paying helps you calculate refund eligibility and decide whether cancellation makes financial sense.

If you're on a yearly plan, cancellation within 30 days entitles you to a full refund. After 30 days, you may receive a prorated refund for unused months. Lifetime membership refunds are more restrictive and depend on when you purchased and your reason for cancellation. Contact Member Care to discuss your specific refund eligibility.

How to cancel covenant eyes step by step

You have three cancellation methods depending on how you subscribed. Follow the path that matches your situation.

Method 1: cancel directly through member care (email, chat, or phone)

This is the primary cancellation route for most users and gives you a documented paper trail.

1. Contact Covenant Eyes Member Care during business hours (Monday through Friday, 9 AM to 5:15 PM ET).
   • Phone: +1 989-720-8000
   • Email: submit a request through their support portal
   • Chat: available on the Covenant Eyes website
2. State clearly: "I want to cancel my account and request a full refund if eligible." Include your account email address and the subscription plan you're canceling.
3. If you're within the 30-day money-back guarantee window, mention your purchase date and emphasize that you qualify for a refund.
4. Ask the representative for a written confirmation of cancellation. Pro tip: Request this confirmation be sent via email to your account address so you have a timestamped record.
5. Follow up in writing (email) if you don't receive written cancellation confirmation within 24 hours. Reference your conversation date and the representative's name if provided.

Warning: Cancellation over the phone is less secure than email confirmation. Always request written proof afterward, even if the call seems straightforward.

Method 2: cancel through apple app store (if you subscribed via iPhone or iPad)

If you set up Covenant Eyes through an Apple in-app subscription, you can cancel directly through your Apple account without contacting Member Care.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Tap "Subscriptions."
4. Find "Covenant Eyes" in the list and tap it.
5. Tap "Cancel Subscription."
6. Follow the prompts to confirm cancellation. Apple will ask why you're canceling-your input helps their review process.
7. You'll receive a confirmation email from Apple within minutes. Save this email.

Cancellation takes effect at the end of your current billing period. If you subscribed annually, you won't be charged at the next renewal date. For refunds of unused time, contact Covenant Eyes Member Care with your Apple cancellation confirmation email.

Method 3: cancel through google play store (if you subscribed via android)

Android users who subscribed through in-app purchase can cancel similarly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Tap "Payments and subscriptions."
4. Select "Subscriptions."
5. Tap "Covenant Eyes."
6. Tap "Cancel subscription."
7. Confirm your cancellation choice. You'll receive a confirmation email from Google Play.

Like Apple, Google Play will stop billing at your next renewal date. Refunds for unused portions require contacting Covenant Eyes Member Care directly with your Google cancellation proof.

What happens after you cancel

Cancellation is a process, not an instant event. Here's the timeline you should expect.

Immediate effects

Once you request cancellation, your account enters a "pending termination" status. You retain access to the service until the end of your current billing period. If you cancelled mid-month or mid-year on an annual plan, you'll have continued access until that date arrives. The app may still function, but your account will not renew.

Confirmation and billing

Covenant Eyes should send you a final confirmation email within 24-48 hours. This email states your cancellation date and, if applicable, when your account access ends. Check your spam folder if you don't see it in your inbox. Once the cancellation date passes, you should see no additional charges on your credit card statement in the following billing cycle.

Refund processing if applicable

If you qualify for a refund (within 30 days for a full refund, or prorated for annual plans within your cancellation window), Covenant Eyes processes refunds to the original payment method. Refunds typically appear within 5-10 business days but may take up to 14 days depending on your bank. If 14 days pass with no refund, follow up with Member Care again.

Refund eligibility and next steps

Not every cancellation qualifies for a refund, but knowing the rules helps you claim what you're owed.

Full refund eligibility (30-day guarantee)

You're eligible for a full refund if:

• You subscribed within the last 30 days
• You're a first-time user (upgrading from a trial doesn't reset this window)
• You have not made previous refund requests

Request your refund explicitly when you cancel. Mention your purchase date and state: "I am within my 30-day money-back guarantee and am requesting a full refund."

Prorated refund eligibility (annual plans after 30 days)

If you purchased an annual subscription and cancel after 30 days, you may receive a prorated refund. This means Covenant Eyes calculates the number of unused days remaining on your annual plan and refunds a proportional amount. The calculation is straightforward: (remaining days / 365) × $184.

Example: You purchased a yearly plan for $184 on January 1 and cancel on February 15. You've used 45 days, leaving 320 days unused. Your refund would be approximately (320 / 365) × $184 = $161.

Pro tip: Stopee recommends calculating your own prorated refund before contacting Member Care. If their figure is significantly lower, ask for an explanation.

Lifetime membership refund policy

Lifetime memberships are the most restrictive. Covenant Eyes rarely issues refunds on lifetime purchases after 30 days. However, if you purchased very recently or can demonstrate a service failure, request escalation to a supervisor. Document your reason clearly and reference the consumer protection laws in your state.

Common cancellation mistakes and how to avoid them

Cancellation friction is real, and small errors can delay your exit or cost you a refund. Stopee has compiled the mistakes users make most often-and how to sidestep them.

Mistake 1: uninstalling without requesting official cancellation

This is the #1 error. You delete the app, assume you're done, and six weeks later there's a $18 charge on your statement. Uninstalling is not cancellation. Always contact Member Care first, get written confirmation, then uninstall.

Mistake 2: canceling through the app store but not requesting a refund

Canceling through Apple or Google Play stops future charges but doesn't automatically trigger a refund if you're eligible. You must separately contact Covenant Eyes Member Care with your app store cancellation confirmation and explicitly request a refund. The app store and Covenant Eyes billing operate as separate systems.

Mistake 3: not documenting your cancellation request

Phone calls leave no trace. If you only call to cancel, follow up with an email that says: "I called Member Care on [date] at [time] and requested cancellation of my account. Please confirm this request in writing." Email creates a timestamped record. If there's a dispute, you have proof.

Mistake 4: canceling too close to a renewal date

If your annual renewal is in 3 days and you cancel, Covenant Eyes may still charge you on renewal, then require you to fight for a refund. Cancel as early as possible within your refund window. Don't wait until the last moment.

Mistake 5: missing the 30-day refund deadline

The 30-day guarantee is strict. Day 31, you lose the right to a full refund. If you're on the fence, request cancellation within 30 days even if you want to think about a refund-you can always reverse a cancellation request. You cannot reverse missing the deadline.

After cancellation: what to do if billing continues

If you've cancelled and confirmed termination in writing, but charges still appear on your statement, you're not alone, and you have remedies.

Dispute with your bank or credit card company

Contact your bank or credit card issuer and report the charge as unauthorized. Provide them with your cancellation confirmation email as evidence. Your financial institution can reverse unauthorized charges and open a dispute on your behalf. This is often faster than waiting for Covenant Eyes to respond.

File a complaint with your state attorney general

If Covenant Eyes refuses to stop billing after you've requested cancellation in writing, file a consumer complaint with your state's attorney general office. Include copies of your cancellation confirmation email. Many states treat continued billing after cancellation as a deceptive practice.

Report to the federal trade commission

The FTC accepts complaints about unauthorized charges and subscription services that violate cancellation rules at reportfraud.ftc.gov. Stopee recommends filing an FTC complaint if Covenant Eyes does not respond to repeated cancellation requests within 14 days.

Checklist for a smooth cancellation

Use this checklist to ensure you've done everything correctly and protect yourself from post-cancellation billing surprises.

• Obtain your account email and password. You'll need to verify account ownership when contacting Member Care.
• Calculate your refund eligibility. Count the days since purchase and note whether you're within 30 days for a full refund or eligible for a prorated refund on an annual plan.
• Contact Member Care via email, chat, or phone. Phone is fast; email is documented. Ideally, do both-call first, then follow up with an email summary.
• State your cancellation clearly. Use this language: "I am requesting to cancel my account effective immediately and to receive a refund if eligible under the money-back guarantee."
• Request written confirmation. Insist on a cancellation confirmation email with a cancellation date and any refund amount.
• Save all correspondence. Download and archive every email from Covenant Eyes related to your cancellation and refund.
• If subscribed via Apple or Google, cancel through that store as well. Provide Member Care with your app store cancellation confirmation when requesting a refund.
• Monitor your credit card statement for 30 days. Ensure no charges appear after your cancellation date. If one does, dispute it immediately.
• Document the cancellation date in your personal records. Note the date you requested cancellation and the date Member Care confirmed it.

Real user experiences and what to expect

Stopee has reviewed user reports across independent forums and consumer review sites. Here's what users tell us about canceling Covenant Eyes.

What users report works

Customers who contact Member Care via email and request written confirmation report smooth cancellations. Users who cancelled within 30 days and explicitly asked for a refund typically received their money back without dispute. Those who provided their app store cancellation confirmation alongside their Member Care request resolved refund issues faster. The throughline: documentation and explicit written requests reduce friction.

What users report as difficult

Customers who only called to cancel experienced delayed billing termination because there was no paper trail. Users who assumed uninstalling the app cancelled their subscription discovered phantom charges weeks later. Those on annual plans who didn't ask about prorated refunds forfeited money they were owed. Users who cancelled in their final renewal day often got charged again despite requesting termination. The pattern: lack of documentation and timing errors create problems.

Refund timelines reported by users

Users who qualified for refunds within the 30-day window report receiving money back within 7-14 business days of requesting cancellation. Those pursuing prorated refunds on annual plans waited longer-sometimes 21 days-because Member Care had to manually calculate and approve the refund. Users who disputed unauthorized charges through their bank received refunds faster (3-5 days) than those who waited for Covenant Eyes to process the refund voluntarily.

Subscription cancellation comparison

If you're considering alternatives or wondering whether similar services are easier to cancel, this table shows how Covenant Eyes stacks up.

Contact information and escalation points

If you need to reach Covenant Eyes for cancellation, use these channels. Order them by speed and documentation value.

Primary cancellation contacts

Phone (fastest response): +1 989-720-8000, Monday through Friday, 9 AM to 5:15 PM ET

Email (most documented): Submit through the Covenant Eyes support portal or contact their help desk via email. Include your account email address and request confirmation.

Live chat (good documentation): Available on the Covenant Eyes website during business hours. Request a chat transcript and take a screenshot of your cancellation confirmation message.

If member care refuses or delays

Escalate to the billing department or request a supervisor. If Covenant Eyes refuses to cancel or stops responding, file a dispute with your payment processor and then contact your state's attorney general.

For refund disputes

If Covenant Eyes acknowledges your cancellation but refuses to refund you within your eligible window, reference the 30-day money-back guarantee in their published terms. Request escalation in writing via email. Include the phrase: "I am requesting a refund under your published 30-day money-back guarantee, effective [date], and expect a response within 5 business days."

Your path forward with stopee

Canceling Covenant Eyes is manageable once you know the rules and follow the documented process. Your rights are stronger than you think: the 30-day money-back guarantee, prorated refunds on annual plans, and FTC protections all work in your favor when you know how to invoke them.

Here's your action plan: contact Member Care by email today, state your cancellation clearly, request written confirmation, and save every response. If you're within 30 days, mention the money-back guarantee. If you're beyond 30 days on an annual plan, ask for a prorated refund calculation. Document everything. If charges continue after confirmation, dispute them with your bank. You have legal leverage, and Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact steps. Your cancellation should take 48 hours and your refund-if eligible-should arrive within 14 days. You're in control.