Manage Covenant Eyes

How to cancel covenant eyes in new zealand: your complete step-by-step guide

What covenant eyes is and why you might want to cancel

Covenant Eyes is a subscription-based accountability and internet filtering service designed to help users monitor and manage their online activity. The platform combines filtering tools with accountability reporting, allowing you to set up trusted partners who receive activity reports.

The service operates across web, iOS, and Android platforms, and you can subscribe directly through Covenant Eyes or via in-app purchases through Apple and Google Play. If you've decided the service no longer meets your needs or doesn't fit your budget, Stopee is here to walk you through cancelling cleanly and without unnecessary delays.

Who typically uses covenant eyes

Covenant Eyes attracts individuals seeking personal accountability, families wanting to monitor shared devices, and organisations implementing content controls across their networks. Subscriptions are straightforward to start, but the cancellation process varies significantly depending on where and how you purchased your subscription.

Common reasons for cancellation in new zealand

New Zealand consumers cancel Covenant Eyes for several practical reasons: cost concerns, changes in household needs, dissatisfaction with filtering accuracy, or preference for alternative solutions. Whatever your reason, you deserve a hassle-free cancellation process, and Stopee exists to make sure you get exactly that.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you purchase subscription services. This legislation means Covenant Eyes must deliver a service that is fit for purpose and of acceptable quality.

What the consumer guarantees act means for your subscription

Under the Consumer Guarantees Act, you have the right to cancel if the service fails to meet its stated purpose or quality standards. If Covenant Eyes does not perform as promised, or if the filtering or reporting features do not work as advertised, you may be entitled to a refund regardless of Covenant Eyes' stated refund windows.

Additionally, you have the right to clear communication about billing, charges, and cancellation procedures. If Covenant Eyes makes cancellation deliberately difficult or fails to stop billing after you request cancellation, you can escalate to the Commerce Commission or your local consumer protection authority.

Your right to cancel and request refunds

The Consumer Guarantees Act gives you 12 months to raise concerns about service quality, though you should act quickly. Stopee recommends keeping all communication records with Covenant Eyes, especially confirmation of your cancellation request and the date you submitted it. This documentation becomes crucial if you need to dispute billing or request a refund later.

How to cancel covenant eyes: step-by-step for each platform

Cancellation methods depend entirely on how you purchased your subscription. Stopee has broken each pathway into clear, actionable steps so you know exactly what to do and when.

Cancel a web subscription through covenant eyes member care

If you subscribed directly via Covenant Eyes' website, you must contact their Member Care team to cancel. Uninstalling the app does not stop your billing, so direct contact is essential.

1. Identify yourself as the Account Admin for your subscription (only admins can request cancellation).
   • If you are not the admin, ask the account holder to submit the cancellation request themselves.
2. Contact Covenant Eyes Member Care using one of these methods:
   • Live chat via their website (fastest option).
   • Email support@covenanteyes.com with "Cancellation Request" in the subject line.
   • Phone their US office at +1-877-479-1119 during Mon-Fri, 9 AM-5:15 PM Eastern Time.
3. State clearly: "I request immediate cancellation of my Covenant Eyes web subscription effective today."
   • Include your full name, email address, and the phone number associated with your account.
4. Request written confirmation of your cancellation date in the same conversation or ask for it via email.
   • Pro tip: Screenshot or save the chat transcript or email confirmation immediately. Do not close the browser window until you have saved proof.
5. Verify the cancellation date and check that billing matches.
   • Your access may continue until the end of your current paid billing cycle, but new charges must not appear on your next statement.

Cancel an apple (iOS) in-app subscription

If you purchased your Covenant Eyes subscription through Apple's App Store, you bypass Covenant Eyes entirely and manage the subscription directly with Apple. Covenant Eyes cannot cancel in-app subscriptions on your behalf.

1. Open Settings on your Apple device (iPhone, iPad, or Mac).
   • On Mac, open System Preferences.
2. Navigate to [Your Name] or Account (depending on your iOS/macOS version).
   • You may need to scroll to find this option.
3. Tap Subscriptions.
   • All active and recent subscriptions appear here.
4. Find Covenant Eyes in the list and tap it.
   • If you see it listed as "Expired," the subscription is already inactive.
5. Tap "Cancel Subscription" or "Delete."
   • Apple will confirm the cancellation and show your final renewal date.
6. Save or screenshot the confirmation screen showing "Cancelled" status.
   • Pro tip: Apple often offers a brief retention offer. If you want to cancel and are not tempted by discounts, tap through and confirm cancellation immediately.

Cancel a google play (Android) in-app subscription

Android users who purchased Covenant Eyes through Google Play follow a similar path: you manage the subscription directly with Google, not with Covenant Eyes.

1. Open the Google Play Store app on your Android device.
   • You can also manage subscriptions via play.google.com in a web browser.
2. Tap your profile icon in the top right corner.
   • Select Payments and subscriptions or Account settings (wording varies by device).
3. Tap Manage subscriptions.
   • A list of all your active subscriptions appears here.
4. Find Covenant Eyes and tap it.
   • The subscription details screen opens, showing your renewal date and price.
5. Tap "Cancel subscription" and confirm the action.
   • Google will ask if you want to continue or cancel; select cancel and confirm.
6. Verify that the subscription shows as "Cancelled" or displays a "Cancellation pending" message.
   • Pro tip: Screenshot the cancellation confirmation. Google Play keeps a record, but a screenshot protects you if billing disputes arise later.

What happens after you cancel covenant eyes

Cancellation does not happen instantly across all platforms. Understanding the timeline and what to expect helps you avoid surprise charges and confirms that your cancellation stuck.

Access and account status after cancellation

For web subscriptions cancelled through Member Care, your access typically continues until the end of your paid billing period. This grace period is normal and gives you time to download any reports or data you need before losing access entirely.

For in-app subscriptions (Apple or Google), your access ends on the same day as your current renewal date passes. You retain access for the remainder of your paid period but lose it once that period expires.

Billing and future charges

Billing stops only after your cancellation request is confirmed and processed. Warning: If you uninstall the Covenant Eyes app without going through Member Care or your app store subscription settings, your account remains active and billing continues. Never rely on deletion alone.

After cancellation, monitor your credit card or bank statement for the next 2-3 billing cycles. If a charge appears after your cancellation date, contact Member Care immediately or dispute the charge with your bank.

Data, reports, and account information

Covenant Eyes does not automatically delete your account data after cancellation. If you need to preserve activity reports, accountability history, or any other account records, request downloads from Member Care before finalising your cancellation.

For specific details about data retention and deletion, ask Member Care directly: "What is your data retention policy after cancellation, and can I request permanent account deletion?"

Refunds: when you are eligible and how to claim

Covenant Eyes offers refunds under specific circumstances, and knowing your eligibility window is critical to securing the money you are owed.

Refunds for web subscriptions

Covenant Eyes honours a 30-day money-back guarantee for first-time users. You are eligible if you request your refund within 30 days of your purchase date.

Refunds for apple and google in-app subscriptions

Refunds for in-app purchases follow Apple's or Google's refund policies, not Covenant Eyes' web policy. You must request refunds directly from the respective app store within 48 hours of purchase (Apple) or before your refund window closes (Google, typically 48 hours).

Contact Apple Support or Google Play support and state: "I request a refund for my Covenant Eyes subscription purchased on [date] for the reason [state your reason: service didn't work as described, or I changed my mind]." Do not contact Covenant Eyes directly; the app stores handle these refunds independently.

Common mistakes that delay or prevent cancellation

Many New Zealand consumers accidentally extend their subscriptions by missing one crucial step. Stopee wants to make sure you avoid these costly pitfalls.

Uninstalling the app without cancelling through member care or your store

This is the single biggest mistake. Deleting the app is not cancellation. Your subscription remains active, and billing continues. You must actively cancel through Covenant Eyes Member Care (for web subscriptions) or your app store's subscription management section (for in-app purchases).

Cancelling via chat but not requesting written confirmation

Chat sessions expire and transcripts disappear. If you cancel via live chat, immediately request written email confirmation. Ask Member Care to send you an email with the cancellation date and confirmation number. This becomes essential proof if you later dispute a charge.

Assuming end-of-month means the end of your billing cycle

Your billing cycle may not align with the calendar month. If you subscribed on the 15th of any month, your billing cycle renews on the 15th, not the 30th or 1st. Check your billing date before cancelling to avoid surprise charges.

Not checking your statement after cancellation

Confirmation that you requested cancellation does not guarantee the charge stopped. Always verify your next statement. If a charge appears after your cancellation date, contact your bank immediately and dispute it while citing your cancellation confirmation.

Covenant eyes refund and subscription comparison

Use this table to understand your refund eligibility and cancellation timeline at a glance.

How stopee helps you cancel with confidence

Cancelling a subscription should not require a degree in legal interpretation or customer service negotiation. Stopee simplifies the process by providing clear, jurisdiction-specific cancellation guides like this one, breaking down every step so you can act with confidence.

At Stopee (stopee.com), we have helped thousands of New Zealand consumers navigate subscription cancellations, protect their rights under consumer law, and recover refunds they were rightfully owed. Whether you are cancelling Covenant Eyes, a streaming service, or any other subscription, Stopee gives you the knowledge and language you need to get results fast.

Our guides are written by consumer advocates who understand exactly how companies like Covenant Eyes structure their cancellation processes and where friction points occur. We cut through jargon, flag common traps, and empower you to take action without delay.

Contact covenant eyes member care (postal and direct channels)

While Covenant Eyes has no specific New Zealand postal address, you can reach their Member Care team using the following channels:

• Live chat: Via their website (fastest response).
• Email: support@covenanteyes.com with "Cancellation Request" in the subject line.
• Phone: +1-877-479-1119 (US number; Mon-Fri, 9 AM-5:15 PM Eastern Time, which is 2 AM-10:15 AM New Zealand time during daylight saving or 3 AM-11:15 AM standard time).
• Mailing address (international cancellations): Covenant Eyes, 1011 Grand Avenue, Coeur d'Alene, ID 83814, USA.

For in-app cancellations, contact Apple Support (support.apple.com) or Google Play Support (support.google.com/googleplay) directly.

Next steps: your cancellation checklist

Use this checklist to ensure you complete every step and protect yourself throughout the cancellation process.

• Confirm your subscription type (web, Apple, or Google Play).
• Note your billing date and current paid period end date.
• Submit your cancellation request via the correct channel.
• Request and save written confirmation showing the cancellation date.
• Screenshot any confirmation messages or emails.
• Check your bank statement 2-3 cycles after cancellation.
• If a charge appears post-cancellation, dispute it immediately with your bank and cite your cancellation confirmation.
• Visit Stopee (stopee.com) for additional consumer guides on subscription management and refund rights.

Cancelling Covenant Eyes does not have to be stressful. By following these steps and trusting the process, you take control of your subscription costs and protect your consumer rights. Stopee is here to support you every step of the way, and we are proud to have helped thousands of consumers across New Zealand cancel subscriptions and reclaim their power over their digital lives.