Manage Datemyage

How to cancel DateMyAge and protect your dating subscriptions

Understanding DateMyAge and your subscription options

DateMyAge is an online dating service that operates globally and lets you connect with other members through paid subscriptions and credit-based features. The service offers both monthly premium subscriptions and one-time credit packs for video chat, private messages, and other premium interactions. If you're using DateMyAge in New Zealand, you're likely paying in NZD, and you have several cancellation routes depending on how you signed up.

How DateMyAge subscriptions work

You can purchase a monthly recurring subscription or buy credits as a one-time purchase. The service operates under its own terms, but app store subscriptions (Apple App Store or Google Play) are governed by separate rules that apply on top of DateMyAge's policies. This matters because where you bought your subscription determines how you cancel it.

DateMyAge's published refund and cancellation policy, combined with New Zealand's Consumer Guarantees Act, gives you legal protections. However, knowing exactly which cancellation method applies to your account will save you time and frustration.

Pricing structure for new zealand users

Costs and exact plan names may vary based on promotions. Stopee recommends checking your subscription confirmation email or account settings to confirm what you're paying for before cancelling.

Why you might want to cancel DateMyAge

Common reasons new zealand users cancel

You might cancel because you've found someone, the service isn't meeting your expectations, you want to pause dating, or you're concerned about unexpected charges. Whatever your reason, cancelling promptly prevents future charges and protects your payment method. Stopee recognises that cancellation decisions are personal-and sometimes urgent.

The good news is that once you understand which platform you used to sign up, cancelling takes just a few minutes. Early action also strengthens your position if you want to request a refund.

Red flags to watch for

Auto-renewal charges often surprise users because they fail to cancel before the next billing cycle. DateMyAge renews subscriptions automatically on your billing date unless you cancel beforehand. Additionally, app store subscriptions sometimes renew independently of the DateMyAge website, so you may need to cancel in two places.

Pro tip: Set a calendar reminder for five days before your renewal date. This buffer gives you time to cancel without accidentally paying another month.

How to cancel DateMyAge across all platforms

Cancel your DateMyAge web subscription

If you signed up directly on the DateMyAge website or manage your subscription there, follow these steps to cancel immediately.

1. Go to www.datemyage.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it first.
2. Navigate to your Account Settings (usually a user icon or "My Account" link in the top menu).
   • Look for a section labelled "Manage Account," "Subscription," or "Billing."
3. Find and click "Cancel Subscription" or "Stop auto-renewal."
   • The website will ask you to confirm; some services offer a brief survey-you can skip it.
4. Confirm the cancellation. You should receive a confirmation email within minutes.
   • Keep this email as proof of cancellation.
5. Your subscription remains active until the end of your current paid month.
   • You keep full access to premium features until that date passes.

Warning: Deleting your account is not the same as cancelling your subscription. If you delete your account without cancelling the subscription first, auto-renewal charges may continue. Always cancel the subscription before deleting your profile.

Cancel an apple app store subscription

If you signed up through or maintain your subscription via the Apple App Store on iPhone, iPad, or Mac, you must cancel within Apple's ecosystem-not on the DateMyAge website.

1. On your iPhone or iPad, open the Settings app.
   • On Mac, go to System Settings and look for a similar subscriptions section.
2. Tap your name at the top of the Settings menu.
   • Choose "Subscriptions" (or "Media & Purchases" > "Subscriptions" in older iOS versions).
3. Find DateMyAge in the list of active subscriptions and tap it.
   • If you see "Manage" instead of the app name, tap it first to view all subscriptions.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will show your cancellation date; confirm it matches your next billing date.
5. Confirm the cancellation. Apple sends an email to your Apple ID account.
   • Your subscription ends on the date shown in the confirmation.

Pro tip: If you signed up with a family sharing plan, only the account holder can cancel. Contact the account holder if you don't have permission.

Cancel a google play subscription

Android users and those who set up DateMyAge billing through Google Play must cancel via the Google Play Store app or website.

1. On your Android phone or tablet, open the Google Play Store app.
   • Alternatively, visit play.google.com in your browser on any device.
2. Tap your profile icon (top right corner) and select "Payments and subscriptions."
   • On the web version, click the menu icon and go to "Payments and subscriptions."
3. Tap or click "Subscriptions" to view your active subscriptions.
   • DateMyAge should appear in the list if it's an active subscription.
4. Tap DateMyAge and select "Cancel subscription."
   • Google Play will ask if you want to keep the subscription or cancel it; choose cancel.
5. Confirm your cancellation. Google sends a confirmation email to your Google account.
   • Your subscription ends on the next billing date unless you cancelled before it.

Stopee recommends screenshotting your cancellation confirmation from Google Play for your records, especially if you later dispute a charge.

Request a refund for your first subscription (New zealand rights)

As a New Zealand consumer, you have specific legal rights to cancel and request a refund for your first subscription within a short timeframe.

1. Check DateMyAge's Terms of Use and Refund & Cancellation Policy to confirm your eligibility.
   • New Zealand users fall under the "rest of world" category and have until midnight of the third business day after joining to request a full refund of your first subscription.
   • Business days are Monday to Friday, excluding public holidays.
2. Prepare a formal cancellation notice (email or written letter) that includes:
   • Your DateMyAge username
   • The email address linked to your account
   • Your date of joining (check your welcome email or account settings)
   • A clear statement: "I request cancellation and a full refund of my first subscription under the terms applicable to New Zealand users"
   • Today's date and your signature (if posted) or full name (if emailed)
3. Send your notice to DateMyAge's support email (found on their contact page or Terms of Use).
   • Request a read receipt or delivery confirmation so you have proof the company received it.
4. DateMyAge aims to reply within 72 hours. Keep all correspondence.
   • Refunds for valid requests typically process within 10 business days to your original payment method.

Warning: The three-day window is strict. If you miss it, you lose your automatic right to a refund, though you can still request one and appeal if you have evidence of a problem (e.g., billing error, service failure).

What happens after you cancel DateMyAge

Your subscription and access after cancellation

Cancelling is often an emotional decision-you might feel relieved, frustrated, or uncertain about whether you made the right choice. Know that your decision is reversible, and you keep what you've already paid for.

Once you cancel, your subscription stops auto-renewing. You retain full access to premium features for the remainder of your current paid month. After that date, your account reverts to free (basic) status. You can still log in and view your messages, but you cannot send new messages or use premium features unless you subscribe again.

What happens to your credits

Credits operate on a different timeline than subscriptions. If you purchased standalone credit packs, unused credits expire 90 days after purchase. If you have subscription credits (credits included with a premium subscription), these expire at the end of the subscription month and do not roll over into the next month, even if you resubscribe.

Credits already spent cannot be recovered unless DateMyAge identifies a service failure (e.g., a corrupted video chat, fraudulent correspondent account). Stopee recommends spending your remaining credits before your subscription ends if you don't want to lose them.

Your account data and profile

Cancelling your subscription does not delete your profile or personal data. Your photos, messages, and match history remain on DateMyAge's servers unless you delete your account separately. If you want a complete exit, delete your account after cancelling your subscription.

Pro tip: Before deleting your account, download or screenshot any important conversations or photos you want to keep. Once deleted, they're gone permanently.

Refund policy and what you can recover

Standard refund conditions

DateMyAge's refund policy distinguishes between credits, subscriptions, and special circumstances. Credits already purchased or used in the current month are generally non-refundable unless an exception applies. Refund requests must be submitted via the DateMyAge "Contact Us" form or email, and the company typically responds within 72 hours.

If DateMyAge itself terminates your membership for a violation of its terms, a pro rata refund (refund for unused days) may apply in certain cases, though this is not guaranteed.

Exceptions that may qualify you for a refund

• Fraudulent or erroneous charges: If someone used your card without permission, or you were charged twice by mistake, you can request a full refund.
• Service failure: If a correspondent member was reported for misconduct and removed, or if you experienced repeated technical problems (interrupted video, poor translations, duplicate charges), DateMyAge may refund up to 10 credits or a portion of your subscription fee.
• First subscription cancellation: As noted above, you have a three-day right to cancel and refund your first subscription if you're a New Zealand user.
• Unused one-time purchases: If you purchased credits but never used them and request a refund within the first 14 days, DateMyAge may approve it.

Stopee advises documenting any service problems (screenshots, dates, times) before requesting a refund. The more evidence you provide, the stronger your case.

How to request a refund

1. Log into your DateMyAge account and locate the "Contact Us" or "Support" section.
   • Alternatively, find DateMyAge's email address on their website or in your account confirmation email.
2. Compose a clear, professional refund request that includes:
   • Your username and account email
   • The date of the charge you want refunded
   • The amount in NZD
   • The reason for your refund request (e.g., "Unused credits purchased on [date]")
   • Any supporting evidence (screenshots, service failure details, card statements)
3. Send your request and wait for a response (typically 72 hours).
   • If you don't hear back, send a follow-up email after 72 hours.
4. If DateMyAge denies your refund and you believe it's unfair, you can escalate (see next section).
   • Keep all email correspondence for your records.

Your consumer rights under new zealand law

Consumer guarantees act protection

In New Zealand, the Consumer Guarantees Act 1993 protects you when you buy services. DateMyAge must provide its dating service with reasonable care and skill, and the service must be fit for purpose. If the service is faulty, you have the right to request a refund, replacement, or repair-even if DateMyAge's standard terms don't explicitly allow it.

For example, if DateMyAge's video chat feature is consistently broken or if you're charged despite cancelling, you can invoke the Consumer Guarantees Act. The company cannot exclude these rights in its terms and conditions.

What to do if DateMyAge refuses to refund you

If DateMyAge denies your refund request and you believe you're entitled to one, escalate your complaint.

1. Request a formal written explanation from DateMyAge explaining why your refund was denied.
   • Ensure you have this in writing so you can share it with authorities if needed.
2. Contact the Citizens Advice Bureau (CAB) or your local Consumer Affairs office for guidance on your consumer rights.
   • The Commerce Commission (comcom.govt.nz) also provides consumer dispute resources.
3. File a dispute with your bank or credit card company if you paid by card.
   • Your bank can often recover funds if the charge was unauthorised or the service wasn't delivered.
   • This is called a chargeback and typically takes 30-60 days.
4. Consider small claims court if the amount justifies it (under NZ$15,000).
   • The District Court or Small Claims Tribunal can order DateMyAge to refund you.

Warning: Don't ignore DateMyAge's denial and hope the charge disappears. Act quickly-most dispute deadlines are 60-120 days after the charge.

Common mistakes when cancelling DateMyAge

Why cancellation often goes wrong

We understand the frustration when cancellation feels harder than it should be. Many users make preventable mistakes that lead to unexpected charges. Awareness is your best defence.

• Cancelling in the wrong place: You cancel on the DateMyAge website but forget to cancel your Apple App Store subscription separately. Both subscriptions remain active, and you're charged twice.
• Missing the three-day refund window: You request a refund on the fourth day after joining, and DateMyAge refuses because you're outside the legal window.
• Confusing cancellation with deletion: You delete your DateMyAge account but don't cancel your subscription first. Charges continue because the subscription was never cancelled.
• Not keeping confirmation emails: You cancel but don't save the confirmation. Months later, you dispute the charge, and you have no proof you cancelled.
• Ignoring the exact cancellation date: You cancel on 15 January but assume you'll be charged until 15 February. The actual renewal date is 20 January, and you're charged before the cancellation takes effect.

Cancellation timeline and what to expect

Day-by-day breakdown after cancellation

Refund processing timeline

If you qualify for a refund, expect the process to take 10-14 business days from approval. The refund is sent to your original payment method (credit card, Apple ID balance, Google Play balance). Check your bank or payment account 14 days after DateMyAge approves your refund; if it hasn't appeared, contact your bank or payment provider.

Pro tip: Don't cancel your payment method immediately after requesting a refund. Leave it active for at least three weeks to ensure the refund posts successfully.

Cancellation checklist for DateMyAge

Use this checklist to ensure you've cancelled completely and protected yourself:

• I've identified where I signed up (website, Apple App Store, or Google Play).
• I've cancelled my subscription on all platforms (website + app store if applicable).
• I've received and saved cancellation confirmation emails.
• I've checked my account settings to confirm "Active Subscription" now shows as "Cancelled."
• I've spent any unused credits before my subscription ends (or accepted they will expire).
• If eligible, I've submitted a refund request within the three-day window with all required details.
• I've set a calendar reminder to verify no charges appear after my subscription end date.
• If I want a complete exit, I've deleted my DateMyAge account (separate from cancelling the subscription).

When to keep your DateMyAge subscription

Reasons to stay subscribed

Cancellation isn't always the right move. If you're actively using DateMyAge and meeting people, staying subscribed makes sense. The monthly cost is modest compared to other dating services, and premium features genuinely improve your experience.

Consider keeping your subscription if you're new to the platform (under 30 days), you've had matches recently, or you're willing to give it another month. Many users cancel impulsively and regret it within weeks.

Pause rather than cancel

Some dating services offer a "pause" feature that temporarily disables your profile without cancelling your subscription. DateMyAge doesn't advertise this formally, but you can contact support to ask if a temporary suspension is available. This preserves your profile, photos, and match history without being charged.

DateMyAge contact details and mailing address

How to reach DateMyAge support

DateMyAge's company address is located in Malta. The service does not publish a New Zealand-specific postal address for cancellations or complaints. However, you can contact support via:

• Support email: Check the DateMyAge website's "Contact Us" page or your account settings for the current support email address.
• In-app support: Log into the DateMyAge mobile app and select "Help" or "Contact Support."
• Website contact form: Visit datemyage.com and submit a message via their contact form.

Support typically responds within 72 hours. If your issue involves a refund or disputed charge, include your username, account email, transaction date, and amount in your first message to speed up resolution.

Pro tip: Keep all correspondence with DateMyAge. If you eventually need to escalate to your bank or the Commerce Commission, you'll need to show that you've already attempted to resolve the issue directly with the company.

Final thoughts: take control of your dating experience

Cancelling DateMyAge is straightforward once you know which platform you're using and follow the correct steps. Whether you're cancelling because you've found someone special, the service isn't delivering, or you simply need a break, you have clear rights and options as a New Zealand consumer.

The three-day refund window, the Consumer Guarantees Act, and your ability to dispute charges through your bank all protect you. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. By acting quickly, keeping records, and knowing your rights, you can do the same.

If DateMyAge tries to resist your cancellation or deny a legitimate refund, don't back down. Contact the Citizens Advice Bureau, file a chargeback with your bank, or escalate to the Commerce Commission. You have leverage-use it.

Stopee is here to empower you at every step of the cancellation process. Whether you need clarification on your rights, help drafting a refund request, or guidance on escalation, Stopee offers resources and support to get your cancellation done right. Visit Stopee today to take back control.