Manage Datemyage

How to cancel datemyage and protect your dating account

What datemyage is and why you might want to cancel

Datemyage is an online dating platform that operates on a credit and subscription model. You purchase credits or subscribe to monthly credit packs to message, video call, and access premium features with other members. All transactions are governed by the service's Terms of Use, refund policy, and cancellation procedures.

If you've decided Datemyage isn't right for you, or if you simply want to stop recurring charges, Stopee is here to guide you through every cancellation method available in Canada. Whether you subscribed directly through the website or via the Apple App Store or Google Play, we'll show you exactly how to cancel and what to expect.

When cancellation makes sense

You might cancel for several reasons: you've found a connection elsewhere, you're not seeing matches that fit your preferences, recurring charges feel too high, or you simply want a break from dating apps. Whatever your reason, cancelling promptly prevents unwanted charges from stacking up on your next billing cycle.

Why timing matters in canada

In Canada, you have statutory consumer protections under the Consumer Protection Act that give you cooling-off rights on certain digital purchases. Stopee recommends acting quickly if you've just signed up, especially if you're within the first few business days of your subscription. The sooner you cancel, the stronger your refund claim if the service hasn't met your expectations.

Your consumer rights when cancelling datemyage

Canada's consumer protection laws exist to protect you from unfair billing and deceptive practices.

Cooling-off rights in canada

If you're a Canadian consumer, you generally have the right to cancel within a specific window after purchase. For digital services, many provinces allow a 30-day cooling-off period from the date of your subscription start (or receipt, depending on your province). However, some jurisdictions have shorter windows. Stopee advises you to review your province's specific Consumer Protection Act regulations, as they vary between British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada.

Pro tip: If you signed up for a monthly credit pack, calculate your cancellation deadline and mark it on your calendar. Provinces like Ontario and British Columbia have clear digital goods cooling-off periods, but Quebec and other provinces may differ slightly.

Refund rights for erroneous charges or fraud

You have the absolute right to dispute any charge you didn't authorize. If your credit card was charged fraudulently or if you were double-billed due to a system error, contact your bank immediately. Your bank can reverse unauthorized charges and may file a chargeback against Datemyage on your behalf.

Warning: Do not assume a charge is permanent. Banks in Canada are required to investigate billing disputes within 30 days, and you have strong legal ground to recover funds for unauthorized transactions.

When company refusal means escalation

If Datemyage refuses to honour your cancellation request or denies a refund you're legally entitled to, you can escalate your complaint to your provincial consumer protection office. In Ontario, that's the Government of Ontario's Consumer Protection Bureau; in British Columbia, it's the Office of the Consumer Protection Commissioner. Stopee recommends keeping all email correspondence, screenshots, and transaction records before you escalate, as these documents strengthen your case.

How to cancel datemyage across all platforms

Cancellation methods depend on where you subscribed; follow the method that matches your purchase source.

Cancel through the datemyage website

If you signed up directly on the Datemyage website and pay via credit card or direct payment method, use this method:

1. Sign into your Datemyage account using your email and password.
   • If you've forgotten your password, click "Forgot Password" and follow the email reset link.
2. Navigate to your Account Settings by clicking your profile icon or username in the top menu.
   • Look for "Account Settings" or "My Account" in the dropdown menu.
3. Select "Manage Account" or "Subscriptions" from the settings menu.
   • Different versions of the site may label this as "Manage Subscription," "Billing," or "Payment Methods."
4. Click "Cancel Subscription" next to your active monthly credit pack.
   • The platform will ask you to confirm; some versions may ask for feedback on why you're leaving.
5. Confirm your cancellation by clicking the final "Confirm Cancellation" or "Yes, Cancel" button.
   • You should receive an immediate on-screen confirmation and an email receipt.
6. Save or screenshot your confirmation email and the confirmation page.
   • Keep this proof for at least 90 days in case you need to dispute a charge or claim a refund.

Important: Your cancellation takes effect at the start of your next billing cycle, not immediately. You retain full access to your account and remaining credits through the end of the current paid month. No refund is issued for the current billing period unless you qualify for a cooling-off refund or the service fails to deliver.

Cancel an app store subscription (iPhone/iPad)

If you subscribed through the Apple App Store, Apple controls your billing, not Datemyage:

1. Open the Apple Settings app on your iPhone or iPad.
   • Do not open the Datemyage app; you must use the Settings app.
2. Tap your name or Apple ID at the top of the Settings menu.
   • You may need to enter your Apple ID password or use Face/Touch ID.
3. Select "Subscriptions" from the list.
   • All active subscriptions linked to your Apple ID appear here.
4. Find Datemyage in the list and tap it.
   • If you see "Premium Monthly" or "150 Credits Package," that's your Datemyage subscription.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask if you want to keep the benefits until the end of your current cycle; confirm cancellation.
6. You'll see a final confirmation screen; take a screenshot for your records.
   • Apple sends a confirmation email to your registered Apple ID email address within minutes.

Pro tip: If you don't see Datemyage listed in your subscriptions, the app may have been deleted and the subscription cancelled already. Check your email receipts to verify the current status.

Cancel a google play subscription (Android)

If you subscribed through Google Play, follow these steps on your Android device or computer:

1. Open the Google Play Store app on your Android phone or visit play.google.com on a computer.
   • Log in with the Google account that purchased the subscription.
2. Tap the profile icon in the top right corner and select "Payments and subscriptions."
   • On a computer, go to "Account" in the top menu and select "Subscriptions."
3. Tap "Subscriptions" from the menu options.
   • You'll see all active subscriptions tied to this Google account.
4. Find Datemyage and tap it to open the subscription details.
   • You'll see your plan name, next billing date, and current payment method.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google Play will ask you if you want to continue until the end of your billing cycle; confirm your choice.
6. Take a screenshot of the cancellation confirmation.
   • Google sends a confirmation email to your registered Google account email.

Warning: If you cancel through Google Play but the Datemyage app still shows premium features, you may have multiple subscriptions attached to different email addresses or payment methods. Contact Google Play support if you continue to see charges after cancellation.

Understanding datemyage pricing and subscription plans in canada

Stopee believes you should know exactly what you're paying for before you decide to cancel or stay.

Notice that the first month of the 150 Credits Package is significantly cheaper ($27 vs. $67.50). This introductory pricing resets to the higher amount on your second billing cycle, a common dark pattern in dating apps. Stopee recommends cancelling before your first renewal if you don't plan to stay long-term.

What happens to your account and credits after cancellation

Cancellation doesn't mean immediate deletion; understanding what remains active protects your privacy and prevents surprise charges.

Your profile and data after cancellation

When you cancel your subscription, your account and profile remain on Datemyage's servers unless you manually delete them. Other users can still see your profile (though it may be marked as inactive), and any messages you've sent remain visible to recipients. If you want complete removal, you must delete your account separately through the app or website's account deletion feature. Stopee recommends requesting confirmation of both cancellation and profile deletion to avoid future concerns.

What happens to your unused credits

Credits you've purchased but not used follow these rules:

• Non-subscription credits (one-time purchases) expire 90 days after purchase. After expiration, they disappear and cannot be recovered.
• Subscription credits (included in your monthly package) expire at the end of each billing month. When you cancel, any unused credits from the current month are forfeited.
• Datemyage does not refund expired or unused credits except in rare circumstances (e.g., if you successfully dispute a charge with your bank or qualify for a cooling-off refund within the allowed window).

Pro tip: Before cancelling, use your remaining credits to message matches or exchange media. This maximizes your investment, though it won't prevent the cancellation from taking effect on your next billing date.

Refund eligibility and your recovery options

Not all cancellations result in refunds, but you have strong grounds in specific situations.

When datemyage will refund your money

Datemyage offers refunds under these conditions:

• First-subscription cooling-off period: If you cancel within the first 30 days of a new subscription (varies by province; Ontario allows 30 days for digital goods), you may claim a full refund under consumer protection law, regardless of platform.
• Fraudulent card charges: If your card was charged without authorization, your bank will refund the transaction immediately and investigate Datemyage's merchant account.
• Service failures: If the service failed significantly (e.g., video calls didn't work, profiles were falsely advertised), Datemyage may issue a partial refund at its discretion.
• Correspondent fraud or removal: If a match you spent credits on is later reported for scamming or disappears from the platform, Datemyage may credit a small number of credits back to your account (typically limited to 5-10% of your spend).
• Company termination: If Datemyage terminates your account due to a system error or policy violation (not your own misconduct), you may receive a pro-rata refund for the unused portion of your current billing month.

Warning: Datemyage will NOT refund the current billing period simply because you changed your mind, unless you're within the statutory cooling-off window. Refund requests are processed within approximately 72 hours, with actual bank transfers taking 5-10 business days.

How to request a refund

If you believe you're entitled to a refund, use this process:

1. Gather your evidence: screenshot your transaction history, billing date, cancellation confirmation, and any screenshots of service failures or unauthorized charges.
2. Visit the Datemyage Contact page and select "Billing" or "Refund Request" from the inquiry type menu.
3. Write a clear, brief message explaining why you deserve a refund (e.g., "I cancelled within 14 days of signup and did not use the service," or "I was charged twice due to a system error").
4. Attach your screenshots and transaction receipts as supporting documents.
5. Submit and note the submission date; Datemyage aims to respond within 72 hours.
6. If Datemyage denies your refund claim and you disagree, escalate to your provincial consumer protection office or your bank's dispute department.

Stopee knows that refund requests can feel like a hassle, but persistence pays off. Don't accept a denial without evidence if you have a legitimate claim.

Common mistakes that delay or prevent your cancellation

We understand cancellation can feel overwhelming, especially if you're frustrated with the service. Here are the traps that catch most users:

Mistaking account deactivation for cancellation

Many dating apps offer a "hide profile" or "pause my account" option, which is not the same as cancellation. Your subscription keeps renewing and charging you, even if no one can see your profile. Always navigate to the subscription cancellation section, not just your profile settings. Stopee recommends taking a screenshot of the final "Your subscription has been cancelled" confirmation message to prove you completed the right step.

Cancelling through the app but not the billing platform

If you signed up on App Store or Google Play, deleting the Datemyage app does not cancel your subscription. Apple and Google will continue charging you every month until you cancel through their respective app stores. Log into your App Store or Google Play settings, not the Datemyage app, to stop the charges.

Forgetting to cancel before your renewal date

Subscriptions renew automatically on the same day each month. If your renewal is on the 15th and you cancel on the 16th, you've already been charged for another month. Set a phone reminder one week before your renewal date to cancel in time if you don't want the next cycle.

Not keeping your confirmation

Screenshots of your cancellation confirmation page and your confirmation email are your only proof. If Datemyage "loses" your cancellation request or you're charged again, these documents prove you took action. Save them for 90 days after cancellation at minimum.

Contacting support instead of using the automated cancellation tool

While support is helpful for escalations, trying to cancel via email support often adds delays. Use the cancellation tool built into the website or app first; only contact support if the automated option fails. Document your failed attempt by taking screenshots before you email support.

What to do immediately after cancelling datemyage

Your cancellation is only truly complete when you've protected yourself against future charges and loss of evidence.

Verify your cancellation

Within 24 hours of cancelling, log back into your Datemyage account and check your subscription status. It should say "No active subscription" or "Cancelled" with an end date. If it still shows "Active," cancel again immediately and contact support with your first cancellation screenshot.

Check your bank or payment app

Review your credit card, debit account, or Apple Pay / Google Pay to confirm no new charges appear in the first few days after cancellation. If a charge goes through after you've cancelled, you have the right to dispute it and file a chargeback with your bank. Stopee recommends checking your statements weekly for the first month after cancellation.

Save all records in one place

Create a folder (digital or physical) containing:

• Your cancellation confirmation screenshot and email
• Your final transaction receipt showing the cancellation date
• Any refund request correspondence or confirmation
• Screenshots of any subsequent charges (if they occur)

If you need to escalate a dispute to your bank or provincial consumer authority, these documents become your evidence file.

Delete your profile if desired

Cancellation leaves your profile on the platform. If you want to remove it entirely, navigate to Account Settings > Delete Account and follow the prompts. Some platforms require you to confirm deletion via email. Keep a screenshot of the deletion confirmation for your records.

Why consumers choose to cancel datemyage

Understanding why others cancel helps you decide whether cancellation is right for you.

• High costs: Monthly subscriptions of $67.50 CAD for a dating app feel excessive, especially when matches are limited or low-quality.
• Low match quality or activity: Users report limited active profiles in their area, especially in smaller Canadian cities, making the service feel empty.
• Unexpected recurring charges: The first-month introductory price ($27) jumps to $67.50 on renewal, which catches many users off guard.
• Privacy concerns: Some users worry about data collection and profile visibility after cancellation.
• Better alternatives: Larger platforms like Tinder, Bumble, or Hinge have bigger user bases and lower prices.
• Successful matches found elsewhere: Once you've made a connection through another app, there's no reason to keep paying for this one.

Checklist: your complete cancellation action plan

Use this checklist to ensure you don't miss a single step.

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't require detective work or hours of frustration. Stopee exists to make cancellation straightforward, legally grounded, and stress-free. Our team of consumer advocates has helped thousands of Canadians cancel Datemyage and other services while protecting their rights and recovering refunds they were entitled to. At Stopee, we believe you deserve clarity, speed, and empowerment every time you cancel. Whether you need a step-by-step walkthrough, help drafting a refund request, or guidance on escalating a dispute, Stopee is here to support you from your first click to your final confirmation.

Your time and money matter. Stopee exists to make sure both are respected.

Contact information for datemyage support and escalation

If you need to reach Datemyage directly for support or refund inquiries, use these channels:

• Support contact form: Visit the Datemyage website and select "Contact Us" to submit a support request.
• Email support: Check your confirmation email for a support email address; responses typically arrive within 72 hours.
• In-app support: Open the Datemyage app and navigate to Settings > Help or Support to submit an inquiry.

If Datemyage refuses your cancellation or refund claim, escalate to:

• Ontario: Government of Ontario Consumer Protection Bureau (Ontario.ca)
• British Columbia: Office of the Consumer Protection Commissioner (BC.ca)
• Alberta: Fair Trading Act (Government of Alberta)
• Quebec: Office of the Protecteur du Consommateur
• Your bank or credit card issuer: File a dispute or chargeback for unauthorized charges

Stopee has supported thousands of Canadian consumers navigate subscription cancellations, refund disputes, and consumer protection claims. Your success is our success. Cancel with confidence knowing you have a clear roadmap and the backing of consumer protection law behind you.