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Cancel Dating.Com: The Right Way
How to cancel Dating.Com in new zealand and stop unwanted charges
What you need to know about Dating.Com
Dating.Com is an online dating platform that operates across the web and mobile apps, letting you purchase memberships, credit packs and in-app features for messaging, video chat and profile visibility. Understanding how your billing works and where you can cancel is the first step to taking control of your subscription.
How Dating.Com charges you
Dating.Com uses two billing methods depending on how you signed up. If you purchased on the website, your payment goes through their direct credit card processing in USD. If you downloaded the app on your phone, Apple App Store or Google Play handles the charge in your local NZD currency. This split billing is common but means you need to cancel in the right place, or you'll keep paying without realising it.
The platform offers both recurring monthly subscriptions (like Premium Membership) and one-time credit purchases that you spend down as you use features. Subscriptions renew automatically each month unless you cancel, while credits sit in your account until you use them or they expire.
Why you might want to cancel
You might cancel because you've found someone, you're taking a break from dating, or you simply don't see enough value in your membership tier. Others cancel because they've been charged unexpectedly or their subscription renewed without a reminder. Whatever your reason, Stopee is here to help you stop paying and walk through the cancellation process step by step.
Your consumer rights in new zealand
New Zealand's Consumer Guarantees Act protects you when you buy goods and services, and online dating subscriptions are no exception. You have a right to expect the service to be of acceptable quality, fit for purpose and delivered within a reasonable timeframe.
What the consumer guarantees act means for you
Under the Consumer Guarantees Act, if Dating.Com fails to deliver what you paid for, you can ask for a refund, repair or replacement. For example, if the app crashes repeatedly or messaging doesn't work, you may have grounds to request a refund. Change of mind alone is not covered by the Act, but if the service is faulty or misleading, you have legal leverage.
New Zealand law does not automatically grant a 14-day cooling-off period for online services the way some countries do. However, if Dating.Com's own terms promise a refund or trial period, you can hold them to that contract. Always check Consumer NZ's guidance on your specific situation if Dating.Com refuses to help.
How to cancel Dating.Com on your device
Cancellation differs slightly depending on whether you signed up via the website or a mobile app store. The key rule is simple: cancel where you subscribed, or the charge will keep going through.
Cancel via the Dating.Com website
If you purchased your subscription directly on Dating.Com's website, you must cancel there as well. Follow these steps:
- Visit Dating.Com and sign in with your email and password.
- Click on your profile icon or avatar in the top right corner.
- Select Account Settings from the dropdown menu.
- Navigate to Manage Account or Subscriptions (the exact label varies).
- Find Cancel Subscription or Manage Billing.
- Click to cancel; you'll see a confirmation message stating your cancellation takes effect on your next billing date.
- Check your email for a cancellation confirmation. Pro tip: Save this email as proof in case Dating.Com tries to charge you again.
Warning: Deleting your account and cancelling your subscription are two different actions. Deleting your profile does not stop recurring charges. Always cancel the subscription first.
Cancel via apple app store (iOS)
If you subscribed through your iPhone or iPad, Apple handles the billing and you must cancel there. Deleting the Dating.Com app from your phone will not stop the charges.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Dating.Com in your active subscriptions list.
- Tap on it and select Turn off automatic renewal or Cancel subscription.
- Confirm the cancellation. Apple will send you a confirmation email.
- Pro tip: Check the expiry date shown on screen; your access continues until that date, then stops automatically.
You'll keep access to Dating.Com features until the end of your current billing period. Any credits or premium features already granted remain usable during this final month.
Cancel via google play (Android)
Android users subscribed through Google Play must cancel there as well. Google's cancellation process is straightforward once you know where to look.
- Open the Google Play Store app on your Android phone.
- Tap the profile icon in the top right corner.
- Select Subscriptions from the menu.
- Locate Dating.Com in your active subscriptions.
- Tap it and select Cancel subscription.
- Choose your reason for cancellation (optional but helpful feedback).
- Confirm the cancellation. Google will email you a receipt.
Like Apple, Google allows you to use paid features until the end of your current billing cycle. After that date, your subscription ends automatically and you won't be charged again.
What happens immediately after you cancel
Cancelling your subscription is not instantaneous. Understanding what changes and what stays the same helps you avoid confusion or accidental re-subscription.
Your access after cancellation
When you cancel, your access to Dating.Com continues through the end of your current billing month. If you paid on the 15th of the month and cancelled on the 20th, you keep full access until the 15th of next month. After that date, your account either locks to a free tier (if Dating.Com offers one) or you lose access to premium features.
Any credits you purchased and haven't used usually remain in your account through the end of the paid period. Once that period expires, unused credits are typically forfeited. Pro tip: If you've bought a large credit pack, use the credits before your cancellation date becomes effective, or they may be lost.
Preventing accidental re-subscription
After cancelling, check your bank or card statement 2-3 days later to confirm the charge stopped. If you see another charge from Dating.Com or its parent company after your cancellation date, contact your bank immediately to dispute it. You can also reach out to Dating.Com's support team with your cancellation confirmation email as proof.
Stopee recommends setting a phone reminder for a week after your final billing date so you can verify the charge did not recur. This simple step catches billing errors before they cost you money.
Dating.Com pricing and plan options
Knowing what you're paying for helps you decide whether cancellation is right for you or if a different plan might suit you better. Below is a breakdown of typical Dating.Com pricing in New Zealand dollars.
| Plan | Price (NZD) | Billing period | Key features |
|---|---|---|---|
| Premium monthly (web) | Approx. NZ$15-20 | Monthly recurring | Unlimited messaging, profile visibility, advanced filters |
| Premium monthly (iOS App Store) | Approx. NZ$16.49 | Monthly recurring | Let's Mingle feature, unlimited messaging, priority support |
| Premium monthly (Google Play) | Approx. NZ$15-18 | Monthly recurring | Same as iOS, subject to exchange rates |
| Credit packs (one-time) | NZ$19.99 - NZ$199.99 | One-time purchase | Used for gifts, message unlocks and profile boosts |
| Free account | Free | Ongoing | Browse profiles, limited messaging, basic search |
Warning: Prices shown on the Dating.Com website display in USD. When you use your card, your bank or payment processor converts the amount to NZD, so the final charge may differ slightly from the USD price displayed. Check your card statement to see the exact NZD amount charged.
Refunds and what Dating.Com will and won't cover
Dating.Com's refund policy is strict but not absolute. Knowing the exceptions helps you identify when you have a legitimate claim for your money back.
General refund policy
Dating.Com states that subscription cancellations take effect at the next billing date, and fees charged in the current month are non-refundable in most cases. If you cancel on the 20th of the month but your next charge is the 15th of next month, you won't get a refund for the charge you already made. This is standard for most subscription platforms.
Used credits and benefits already received are almost never refunded under a change-of-mind scenario. The company treats these as consumed services.
Refund exceptions where you may have a case
Dating.Com does offer refunds in specific situations:
- Fraudulent charges: If someone used your card without permission, Dating.Com typically refunds the full amount once you report it and provide proof of fraud.
- Unused credits: If you purchased a large credit pack and never used them, you may request a refund or credit toward a future purchase. Success varies by case.
- Service failure: If the app crashes repeatedly, messaging doesn't work or profiles don't load, you have grounds to ask for a pro-rata refund under the Consumer Guarantees Act.
- Billing errors: If Dating.Com charged you twice in one month or after you cancelled, contact support with proof and ask for a reversal.
- Account deactivation: If Dating.Com closes your account due to a violation, partial credit refunds may apply depending on the circumstances.
Pro tip: Always send refund requests in writing via email or through Dating.Com's support form. Keep screenshots of your statement and cancellation confirmation. This creates a paper trail if you need to escalate to your bank or Consumer NZ.
Common mistakes people make when cancelling Dating.Com
Cancelling a subscription sounds simple, but small oversights can leave you paying for months longer than you intended. Stopee has seen these traps catch customers again and again.
Deleting the app instead of cancelling the subscription
This is the number one mistake. You delete Dating.Com from your phone, think you're done, then a charge appears on your statement three weeks later. Uninstalling the app is not a cancellation. Your subscription keeps renewing in the background with Apple or Google until you explicitly cancel it through the store settings.
Cancelling in the wrong place
If you subscribed via the App Store but try to cancel on the Dating.Com website, the website cancellation won't touch your app store subscription. You end up cancelling a free or inactive account while Apple or Google keeps charging you. Always cancel where you subscribed.
Not checking your confirmation email
After cancellation, Dating.Com or the app store sends you a confirmation email. If you don't receive one within 24 hours, contact support immediately. If you did receive it but stored it in a spam folder, you may miss important details like your final billing date or refund status.
Assuming access stops immediately
Many customers cancel and expect their access to end right away. In reality, you keep full access until the end of the current billing cycle. Misunderstanding this timeline can lead to frustration or unnecessary follow-up support tickets.
Not checking your bank statement
The most costly mistake is not verifying that the charge actually stopped. Set a reminder to check your statement one week after your final billing date. If the charge reappears, contact Dating.Com or your bank straight away. A small check now prevents repeated unwanted charges.
Your cancellation checklist for Dating.Com
Use this checklist before, during and after cancellation to ensure nothing slips through the cracks.
| Step | Action | Status |
|---|---|---|
| 1 | Identify where you subscribed (web, Apple or Google) | ☐ |
| 2 | Log in to that platform and navigate to subscriptions or account settings | ☐ |
| 3 | Click cancel and confirm your cancellation | ☐ |
| 4 | Screenshot the confirmation message and save the email receipt | ☐ |
| 5 | Note your final billing date from the confirmation | ☐ |
| 6 | One week after the final date, check your bank statement for any new charge | ☐ |
Get expert help cancelling Dating.Com
If Dating.Com won't cancel your subscription, keeps charging you after cancellation or refuses a refund you believe you're entitled to, Stopee is ready to help. We specialise in subscription cancellations and have helped thousands of New Zealand consumers take back control of their recurring charges.
Visit Stopee.com to explore your options. Our team understands the frustration of unwanted charges and the tactics some companies use to keep you subscribed. We'll guide you through escalation steps, help you draft complaints to Consumer NZ if needed and ensure you know your rights under the Consumer Guarantees Act.
Stopee is your ally in cancelling subscriptions fairly and getting refunds you deserve. Contact us today, and let's get you out of your Dating.Com subscription for good.
Contact information for Dating.Com support
If you need to escalate a cancellation issue or dispute a charge, use these contact details:
Customer service channels
- Support email: Use the contact form on Dating.Com's website; responses typically arrive within 48 hours.
- In-app support: Open Dating.Com on your phone and look for a Help or Support menu, usually in settings.
- Postal address (billing and cancellation): Dating.Com, Valletta, Malta (this is the primary address listed for refund and cancellation enquiries).
When to contact consumer NZ
If Dating.Com ignores your cancellation request or wrongfully charges you after cancellation, and the company won't help, escalate to Consumer NZ. Visit ConsumerNZ.org.nz to lodge a complaint or access free advice on your rights. Consumer NZ is New Zealand's independent consumer authority and has the power to pressure businesses that breach consumer law.
Stopee recommends keeping all emails, screenshots and transaction records before contacting Consumer NZ. The more evidence you gather, the stronger your case.