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Cancel Shaadi: The Right Way
How to cancel shaadi in new zealand and claim your refund
What is shaadi and why you might cancel
Shaadi is an online matrimonial matchmaking service that connects users across India and the diaspora seeking long-term relationships. The platform offers both free basic access and paid membership tiers-Gold, Diamond, and Platinum-which unlock increased visibility, advanced search filters, messaging credits, and consultant support.
You might cancel Shaadi for several reasons: you've found a match, the service hasn't met your expectations, you want to try a different platform, or you're concerned about recurring charges on your account. Whatever your reason, Stopee is here to help you navigate the cancellation process smoothly and recover any money you're entitled to.
Common reasons to cancel
Many New Zealand users cancel because they've found a compatible partner, they're unhappy with match quality, or they've discovered unexpected subscription charges. Others cancel simply because the paid features aren't delivering the promised results within a reasonable timeframe. Shaadi does offer a Match Guarantee for qualifying members, which means you may be entitled to a refund if you don't receive matches meeting specific criteria.
What you should know before cancelling
Cancellation works differently depending on how you subscribed-whether through the Apple App Store, Google Play, Shaadi's website, or PayPal. The timing matters too: cancel through the wrong channel and you might still be charged. Additionally, refunds are not automatic unless you qualify for Shaadi's Match Guarantee or have a valid complaint under New Zealand's Consumer Guarantees Act. Stopee recommends gathering all receipts and subscription confirmation emails before you start the cancellation process.
Shaadi pricing in new zealand
Shaadi's pricing varies depending on the membership tier, subscription length, and your payment method.
Estimated pricing table
The table below shows approximate NZD pricing based on app store previews and third-party review sites. Shaadi does not publish fixed NZD rates; pricing depends on exchange rates, local promotions, and your device platform.
| Membership tier | Estimated duration | Estimated NZD price | Key features |
|---|---|---|---|
| Gold | 3 months | NZ$60-75 | Enhanced visibility, advanced filters, messaging |
| Diamond | 6 months | NZ$120-150 | Priority profile placement, consultant access |
| Platinum | 12 months | NZ$200-280 | Premium visibility, dedicated matchmaker, priority support |
| Select/VIP | Varies | NZ$180-350+ | Curated matches, one-on-one consultations, background checks |
Pro tip: Exchange rates fluctuate, so your actual charge may differ from these estimates. Check your billing statement to confirm the exact amount Shaadi charged. If Shaadi has applied a currency conversion markup beyond the true exchange rate, you may raise a dispute with your payment provider or Stopee can guide you toward the relevant consumer authority.
How to cancel shaadi: step-by-step for each platform
Your cancellation method depends entirely on which platform you used to subscribe and pay.
Cancel shaadi via apple app store (iOS)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's Settings app. Cancelling on the Shaadi website or app will not stop your Apple subscription from auto-renewing.
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap Subscriptions.
- Find and tap Shaadi.com (or "Shaadi: Matchmaking App").
- Tap Cancel Subscription.
- You'll see a confirmation screen. Tap Confirm Cancellation.
What happens next: Your paid features remain active until the end of your current billing period. After that date, your account reverts to free access. You will not be charged again.
Refund eligibility: Apple typically does not refund partial subscription costs unless you cancel within 14 days of the charge. To request a refund outside this window, visit reportaproblem.apple.com, select your Shaadi transaction, and explain why you deserve a refund. Cite the Consumer Guarantees Act 1993 if the service did not meet a reasonable quality standard.
Cancel shaadi via google play (Android)
If you subscribed through Google Play on an Android device, cancellation must happen in the Google Play Store app. Cancelling elsewhere will not prevent Google from auto-renewing your subscription.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Tap Manage your Google Play account.
- Tap the Subscriptions tab at the top.
- Select Shaadi.com: Matchmaking App or "Shaadi".
- Tap Cancel subscription.
- Follow the prompts to confirm your cancellation.
What happens next: Your subscription stops auto-renewing. You retain access to paid features until the current billing period ends, then your account downgrades to the free tier.
Refund eligibility: Google Play allows refunds within 48 hours of purchase. Beyond that window, request a refund directly through Google Play by selecting your Shaadi transaction, tapping "Report a problem," and explaining your reason. If the service failed to match the description or quality promised, reference the Consumer Guarantees Act to strengthen your case.
Cancel shaadi via the website
You can cancel your Shaadi account and profile directly through Shaadi.com, but this method does not always stop app-based subscriptions (Apple or Google). Use the website method only if you subscribed via Shaadi's own billing system, not through an app store.
- Log in to your Shaadi.com account on the web.
- Go to Settings or Account (usually in the top right menu).
- Look for Subscription, Billing, or Membership.
- Select Cancel Subscription or Delete Profile.
- Shaadi may ask you why you're cancelling-provide feedback if prompted.
- Confirm your cancellation by clicking the final confirmation button.
Important: Deleting your profile removes your listings from Shaadi's database and stops new matches, but it does not automatically process refunds or cancel app-store subscriptions. If you subscribed via the Apple App Store or Google Play, you must also cancel through those platforms.
Pro tip: Before deleting your profile, export or screenshot any important messages, matches, or data you want to keep. Shaadi's privacy policy allows them to retain some account information even after deletion.
Cancel shaadi recurring payments via PayPal
If you connected your Shaadi account to PayPal for billing, you can cancel the recurring payment authorisation directly through PayPal.
- Log in to your PayPal account at paypal.com.
- Click Settings (gear icon, top right).
- Click Payments in the left menu.
- Click Manage automatic payments.
- Find Shaadi.com or People Interactive (I) Pvt. Ltd. (Shaadi's parent company) in the list.
- Click the entry and select Cancel.
- Confirm the cancellation.
What happens next: PayPal will no longer authorise future charges from Shaadi. Your current subscription remains active until its end date, but you won't be renewed.
Warning: Cancelling through PayPal does not refund past charges. If you believe a charge was unauthorised or fraudulent, file a dispute through PayPal's resolution centre within 180 days of the transaction.
What happens after you cancel shaadi
Understanding what occurs after cancellation helps you avoid surprises and plan your next steps.
Your access and account status
When you cancel a paid Shaadi membership, your access doesn't vanish immediately. You retain all paid features-messaging, advanced filters, and visibility boosts-until the end of your current billing period. Think of it as a notice period: you've paid for access through a specific date, and you get what you paid for.
Once your billing period ends, your account automatically downgrades to the free tier. You can still log in, but paid features lock behind a paywall. Your profile remains visible to other users unless you explicitly delete it.
Auto-renewal and future billing
Cancelling stops auto-renewal, which means Shaadi will not charge you again after your current period expires. However, cancellation must happen on the same platform that charged you. If you subscribed via Apple App Store but cancel only on Shaadi's website, Apple will still renew your subscription and bill you.
Pro tip: After cancelling, monitor your bank statement or payment app for 5-7 days to confirm no charge appears. If you're charged after cancellation, take screenshots and contact your payment provider immediately to dispute the charge.
Your data and profile after cancellation
Cancelling your subscription does not automatically delete your profile. Your profile photo, bio, and search preferences remain on Shaadi's servers unless you explicitly request deletion. Deleting your profile is a separate action from cancelling your subscription.
Before you delete, Stopee recommends downloading or screenshotting any messages, match information, or contact details you want to keep. Shaadi's privacy policy permits them to retain anonymised data and activity logs even after account deletion, but your personal information should be removed within 30 days of deletion.
Will you get a refund from shaadi
Refunds from Shaadi depend on the reason for cancellation, when you cancel, and whether you qualify for special guarantees.
Shaadi's match guarantee (money-back promise)
Shaadi offers a 30-day Match Guarantee for new Premium (non-Select/VIP) memberships. If you send at least 10 Interests to other members within 30 days of purchasing and receive zero Accepts in response, Shaadi will refund your entire membership fee with no questions asked.
How to claim: Gather evidence of the 10 Interests you sent (screenshots or a report from Shaadi showing timestamps). Email Shaadi support with proof and request a refund under the Match Guarantee. Keep all correspondence. Shaadi typically processes approved claims within 7-14 days.
Important: The guarantee applies only to Premium memberships purchased through Shaadi's direct website billing, not always to Select/VIP tiers or memberships bought through app stores. Check your terms or contact Shaadi to confirm your eligibility before claiming.
General refund policy
Outside the Match Guarantee, Shaadi does not automatically refund unused subscription fees. Once you've paid for a tier, the cost is non-refundable unless you cancel within a very short window (often 14 days on app stores) or can prove the service failed to meet a reasonable standard.
Refunds for Apple App Store purchases must be requested through Apple, not Shaadi. The same applies to Google Play purchases. Shaadi cannot process these refunds directly-Apple and Google control the money and the refund decision.
Exceptional refunds and discretionary claims
Shaadi may issue refunds on a case-by-case basis for exceptional reasons: technical failures that prevented your use of the service, billing errors, or if Shaadi discontinues a service tier. These are not automatic and require you to build a clear case with documentation.
To claim a discretionary refund: Contact Shaadi support with copies of all relevant receipts, payment confirmations, screenshots showing the issue, and a detailed explanation of why you believe a refund is fair. Reference the Consumer Guarantees Act 1993 if the service failed to deliver what was promised (e.g., promised match numbers or quality did not occur).
Stopee has helped thousands of consumers recover refunds by documenting issues thoroughly and citing consumer law. Document everything-dates, amounts, and what went wrong-before you contact support.
Your consumer rights in new zealand
The Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy services like Shaadi in New Zealand.
What the law guarantees you
Under the Consumer Guarantees Act, Shaadi must provide services that are of fair, average, or merchantable quality, fit for purpose, safe, and delivered within a reasonable time. If Shaadi's matching algorithm doesn't deliver reasonable matches, if the app crashes repeatedly, or if promised features don't work, the service may breach these guarantees.
Additionally, if Shaadi charges you without clear consent, renews your subscription beyond your cancellation request, or misleads you about costs, you may have a claim under the Fair Trading Act.
How to escalate a complaint
If Shaadi refuses a refund you believe you're entitled to, don't simply accept it. First, send a formal written complaint to Shaadi (see contact details below) with all supporting documents. Give them 20 working days to respond.
If Shaadi doesn't respond or refuses your claim, escalate to the Commerce Commission (New Zealand's consumer protection regulator) or file a dispute with your bank or payment provider. Stopee recommends keeping copies of all communication and evidence of any technical failures, misleading claims, or unauthorised charges.
Disputing charges with your bank or payment provider
If Shaadi charged you after you cancelled, or if you're disputing a charge for any reason, contact your bank or payment provider's dispute resolution team immediately. Most banks allow you to challenge a charge within 90 days; some allow longer for unauthorised transactions. You don't need Shaadi's permission to file a dispute.
Common mistakes to avoid when cancelling shaadi
Cancelling feels straightforward, but small missteps can leave you paying longer than you intended or unable to claim a refund.
Mistake 1: cancelling on the wrong platform
The biggest trap is cancelling on Shaadi's website when you subscribed via Apple App Store or Google Play. Shaadi can't stop an Apple or Google subscription-only Apple or Google can. If you cancel on the website alone, you'll still be billed by Apple or Google.
How to avoid it: Check your bank statement or email receipt to see which service charged you. If it says "Apple" or "Google," cancel through that platform's subscription settings. If it says "Shaadi" or "People Interactive," cancel on Shaadi's website.
Mistake 2: deleting your profile instead of cancelling your subscription
Deleting your profile and cancelling your subscription are two different actions. You can delete your profile while still being charged for an active subscription. Your profile removal won't trigger a refund.
How to avoid it: Cancel your subscription first through the correct billing platform. Then, if you want to delete your profile, do so separately.
Mistake 3: not documenting the cancellation confirmation
When you cancel, take a screenshot or note the date and confirmation number. If Shaadi or your payment provider later disputes that you cancelled, your evidence protects you.
How to avoid it: Screenshot every confirmation screen and save all cancellation emails. Store them with your receipts in one folder or folder on your phone.
Mistake 4: ignoring unexpected charges after cancellation
If you're charged after cancelling, act within 90 days. Many users ignore "one small charge" and miss the window for disputing it. After 90 days, most payment providers won't reverse the transaction.
How to avoid it: Check your statement for the next 30 days. If a charge appears, contact your bank immediately and initiate a dispute.
Cancellation checklist for shaadi
Use this checklist to ensure you've covered every step and can recover any refund you're due.
| Task | Status | Notes |
|---|---|---|
| Identify your payment platform (App Store / Google Play / PayPal / direct) | ☐ | Check your most recent Shaadi receipt email |
| Cancel subscription on the correct platform | ☐ | Follow the step-by-step guide above for your platform |
| Screenshot the cancellation confirmation | ☐ | Save with your receipts and other documents |
| Check eligibility for Match Guarantee refund | ☐ | Did you send 10+ Interests with zero Accepts within 30 days? |
| Monitor your bank statement for 30 days | ☐ | Watch for unexpected charges; dispute immediately if found |
| Delete your profile (optional) | ☐ | Only after confirming subscription is cancelled |
How stopee can help you cancel
Cancelling a subscription should be simple, but companies like Shaadi sometimes make it deliberately difficult. Hidden auto-renewals, unclear refund policies, and multi-platform billing leave many users confused and overcharged.
Stopee is a consumer advocacy platform that specialises in cancellations and refunds across every major service. Our guides walk you through every platform, flag common traps, and show you how to cite consumer law to recover money you're entitled to. Whether you need help understanding Shaadi's Match Guarantee, challenging an unexpected charge, or escalating to the Commerce Commission, Stopee has the answers.
Visit Stopee.com today to access free cancellation guides for hundreds of services, template letters for formal complaints, and expert advice on your consumer rights in New Zealand. Stopee has helped thousands of consumers cancel smart, protect their money, and reclaim control over their subscriptions.
Contact details for shaadi cancellations and complaints
Shaadi's main support channels
Email support: Shaadi's standard support email is available through the in-app help menu or on the Shaadi.com website. Log in to your account and look for "Contact Us" or "Help & Support."
Shaadi's registered business address (India): Since Shaadi does not maintain a dedicated office in New Zealand, formal cancellation and complaint correspondence should be sent to their registered office in India:
People Interactive (I) Pvt. Ltd.
Shaadi.com
Mumbai, India
You can send formal complaints via registered mail to this address. Keep a copy of your letter and proof of postage for your records.
How to escalate if shaadi doesn't respond
If Shaadi doesn't respond to your cancellation or refund request within 20 working days, escalate to the Commerce Commission:
Commerce Commission New Zealand
www.comcom.govt.nz
Phone: 0800 943 600 (free call)
Email complaints via their online portal
The Commerce Commission can investigate breaches of the Fair Trading Act and Consumer Guarantees Act, and may require Shaadi to refund you or correct unfair practices.
Disputing through your bank or payment provider
If Shaadi charged you unauthorisedly or after you cancelled, your bank or payment provider is your fastest route to a refund. Contact your bank's disputes team directly and provide copies of your cancellation confirmation and any charges that appeared after.
Stopee recommends also reporting the issue to the Commerce Commission if the charges were deceptive or the cancellation process was deliberately obscured. Your report helps protect other New Zealand consumers from the same experience.