Manage Soulmate Sketch

How to cancel soulmate sketch and protect your subscription refund rights

What is soulmate sketch and how does it work

Soulmate Sketch is an AI-powered sketch service that generates artistic portraits based on your preferences. You access the app through the iOS App Store, where you can purchase either a recurring AI Pro subscription or individual sketches as one-off purchases. The service also offers digital products sold through Freya Art NZ, with delivery by email.

Payment and subscription management depend entirely on where you bought your subscription. If you subscribed through Apple's App Store, Apple handles all billing and refunds. If you purchased digital products directly from the developer (Moonphase Apps GmbH), the developer manages that transaction instead. Understanding which payment channel you used is your first step toward cancelling confidently.

Where soulmate sketch charges appear on your bill

Look for charges labeled "Soulmate Sketch AI Pro" on your Apple iTunes invoice or in your App Store purchase history. You may also see charges from Freya Art NZ if you bought a digital product package. Keep your receipts and order confirmations handy-these are critical evidence if you need to dispute a charge or request a refund through Stopee or directly with the vendor.

Common subscription tiers and NZD pricing

Soulmate Sketch offers subscription plans at varying price points. Apple's currency conversion means exact NZD amounts fluctuate slightly at purchase time. Below is a snapshot of typical plan structures available to New Zealand users.

Your actual charge may differ due to Apple's conversion rates or promotional offers active at purchase. The key point: subscriptions auto-renew; one-off purchases do not.

Your consumer rights and what the consumer guarantees act protects

New Zealand's Consumer Guarantees Act 1993 gives you strong protection when you buy services like Soulmate Sketch. You have the right to cancel within a reasonable time if the service fails to meet acceptable standards, and you can demand a refund if the product does not match what was advertised.

Because Soulmate Sketch is delivered digitally and billed through Apple or the developer, your rights depend on how you paid. If Apple billed you, Apple must honour your cancellation request within their 14-day refund window for eligible subscriptions. If you paid the developer directly, the Consumer Guarantees Act applies directly to that transaction, and you have broader grounds for refund even after 14 days if the service was faulty or misleading.

When the consumer guarantees act favours your cancellation

You can invoke consumer protection laws if the app fails to deliver promised features, if AI sketches are not generated as advertised, or if your personal data is mishandled. Stopee advises keeping screenshots of any errors, failed sketch generations, or undelivered emails as evidence. This strengthens your position if you escalate a dispute to Apple's customer service or the developer.

Where to escalate if the company refuses to cancel

If Soulmate Sketch or Apple refuse your cancellation and you believe you have a legitimate consumer complaint, contact the Commerce Commission's Consumer Advice Line (0800 943 600) or file a complaint through their online portal. The Commission enforces the Consumer Guarantees Act and can pressure the company to comply. Stopee recommends documenting every cancellation attempt and response before escalating to the regulator.

How to cancel soulmate sketch by payment method

Your cancellation method depends entirely on where you purchased the subscription. App Store subscriptions require a different approach than direct developer purchases. Follow the steps for your payment channel below.

Cancel via the iOS app store (iPhone or iPad)

If you subscribed to Soulmate Sketch AI Pro through Apple's App Store, you cancel directly through your Apple device. This is the most common subscription method and takes about 60 seconds.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon (circle in the top right corner).
3. Select Subscriptions from the menu.
4. Find Soulmate Sketch AI Pro in your active subscriptions list.
5. Tap the subscription and select Cancel Subscription.
6. Confirm the cancellation when prompted.
7. Take a screenshot of the confirmation screen for your records.

Pro tip: Apple shows you the exact date your access ends. Your subscription remains active until that date, even though you've cancelled. You'll lose access to unlimited sketches after the billing period ends, but one-off sketches you've already downloaded stay on your device.

Cancel via apple ID on mac or web

If you use a Mac computer or prefer to manage subscriptions on the web, you can cancel through your Apple account.

1. On Mac: Open the App Store, click your name in the bottom left, then choose View Information.
2. On the web: Visit appleid.apple.com and sign in with your Apple ID.
3. Navigate to Subscriptions or Manage your subscriptions.
4. Find Soulmate Sketch AI Pro and click Edit.
5. Select Cancel Subscription and confirm.
6. Screenshot the confirmation for your records.

Warning: Apple processes all App Store subscriptions independently. The developer cannot cancel an Apple-billed subscription on your behalf, even if you contact them directly. You must cancel through Apple's systems.

One-off purchases and digital orders

Single sketches and one-off portrait purchases do not auto-renew, so they require no cancellation. However, if you bought a digital package through Freya Art NZ and did not receive it, or if you believe you were overcharged, contact the seller or Moonphase Apps directly.

1. Check your email for an order confirmation and download link.
2. If the email never arrived, reply to the confirmation email or contact Moonphase Apps GmbH (see cancellation address at the end of this guide).
3. Include your order ID, purchase date, and the email address you used to buy the product.
4. Request either delivery of the missing product or a refund.
5. Keep all correspondence in case you need to escalate through Stopee or the Commerce Commission.

Unlike App Store subscriptions, digital product refunds are not automatic and depend on the seller's policy and your consumer rights under the Consumer Guarantees Act.

What happens to your access and data after cancellation

Cancelling a subscription does not immediately cut off your access. You need to understand what you keep, what you lose, and what happens to sketches you've already created.

Access and billing after you cancel

When you cancel an App Store subscription, your access continues until the end of your current billing cycle (usually 30 days from your last payment). After that date, the subscription does not auto-renew and you lose access to unlimited sketch generation. You will not be charged again.

Stopee recommends marking your cancellation date on a calendar so you remember when access stops. Some users forget and feel surprised when features disappear weeks later.

Sketches and downloaded content you keep

Any sketches you've already downloaded or received via email remain on your device or in your inbox. Cancelling does not delete previously created artwork. However, subscription-only features (like the ability to generate new unlimited sketches) stop working once your billing period ends.

One-off purchases you bought separately are yours to keep forever and are not affected by subscription cancellation.

Account data and deletion requests

Moonphase Apps' data retention policy determines how long they keep your profile, sketch preferences, and email address after you cancel. If you want your account permanently deleted, contact them at the postal address provided below and request account deletion. Include your full name and the email address linked to your Soulmate Sketch account. Stopee advises requesting written confirmation that your data has been removed.

Refunds: your eligibility and how to claim them

Refunds for Soulmate Sketch depend on the payment method and the reason for your cancellation. App Store refunds are governed by Apple's policy; direct purchases fall under the Consumer Guarantees Act.

App store subscription refunds

Apple allows refunds for subscriptions within 14 days of purchase if you did not use the service significantly. After 14 days, refunds are at Apple's discretion. Cancelling your subscription does not automatically refund past charges-you must request a refund separately through Apple's Report a Problem tool.

1. Visit Apple's Report a Problem page.
2. Sign in with your Apple ID and locate the Soulmate Sketch charge you want to dispute.
3. Select Report a Problem and choose your reason (e.g., Did not intend to purchase, Accidental purchase, or Service did not work as described).
4. Explain briefly why you want a refund and submit.
5. Apple will review your request within 3-5 business days and email you the outcome.

Pro tip: Be honest and specific in your reason. Vague complaints are less likely to succeed. If the app failed to generate sketches or delivered poor quality artwork, mention that in your explanation.

Direct purchase and freya art NZ refunds

If you bought a digital package directly from Moonphase Apps or Freya Art NZ, you have consumer protection rights under New Zealand law. You can request a refund if the product did not match the description, was not delivered, or was faulty.

1. Contact the seller with your order ID, purchase date, and reason for requesting a refund.
2. Explain what went wrong (e.g., sketches were not generated, email was not received, quality was unacceptable).
3. Request a refund or a replacement product within 14 days of purchase, or within a reasonable time if the fault was discovered later.
4. Allow 5-7 business days for a response.
5. If the seller refuses without good reason, escalate through Stopee's guidance or file a complaint with the Commerce Commission.

Warning: Do not accept vague replies like "refunds are non-refundable." Under the Consumer Guarantees Act, you have explicit refund rights if the service was faulty or misleading. Keep all email correspondence as evidence.

When you will not get a refund

Apple and Moonphase Apps will refuse refunds if you cancelled a subscription, waited months, and then claimed you did not want it. Refunds are meant for genuine faults or accidental purchases, not for changing your mind after heavy use. Similarly, if you downloaded all your sketches and used them extensively, a refund claim is much weaker.

Common mistakes to avoid when cancelling soulmate sketch

Cancellation can feel confusing when you are juggling App Store accounts, developer contacts, and refund policies. These mistakes trip up real people-learning from them now saves you time and money.

Mistake 1: cancelling the app without cancelling the subscription

Deleting the Soulmate Sketch app from your phone does not cancel your subscription. The renewal will still charge your payment method every month or year. You must cancel the subscription through the App Store before uninstalling the app. Stopee sees this error constantly, and it leads to unexpected charges months later.

Mistake 2: contacting the developer and assuming they cancelled for you

If you emailed Moonphase Apps and asked them to cancel your App Store subscription, they cannot do it. Only Apple controls App Store subscriptions. You may wait weeks for a developer reply, thinking your subscription is safe, only to be charged again. Always cancel directly through Apple's systems and get written confirmation.

Mistake 3: forgetting to request a refund separately

Cancelling your subscription does not refund past charges. You must submit a refund request to Apple through the Report a Problem tool. Many users cancel and assume they are done, then discover weeks later they were never reimbursed. File your refund request within 14 days of the charge for the best chance of approval.

Mistake 4: not keeping screenshots and order IDs

If you later need to escalate a dispute or file a complaint with the Commerce Commission, you will need evidence. Screenshot your App Store cancellation confirmation, your refund request, and any emails from the developer. Without these, Stopee cannot help you build a case, and regulators will struggle to investigate.

Your cancellation checklist for soulmate sketch

Use this step-by-step checklist to ensure you cancel safely and are not left with surprise charges.

Reviews and what other new zealand users say about soulmate sketch

User feedback on Soulmate Sketch reflects both strong enthusiasm for the AI artwork and frustration with subscription renewal confusion. On the App Store, the service rates 4.5 out of 5 stars, with most complaints centring on surprise charges and difficulty cancelling.

Common user complaints include: unexpected monthly charges after forgetting to cancel, poor-quality sketches that did not match preview images, and unresponsive customer support. Users who cancelled successfully report that the process is straightforward once they knew to use the App Store subscription menu, but many wish the app gave a clearer warning before the first auto-renewal.

Positive reviews highlight the novelty of AI-generated portraits and the option to purchase one-off sketches without committing to a subscription. Stopee recommends reading the latest user reviews before subscribing to gauge current app stability and service quality.

Cancellation address for soulmate sketch

If you need to contact the developer by mail or formal letter, send correspondence to the postal address below. This is the official address for Moonphase Apps GmbH, the company responsible for Soulmate Sketch.

Moonphase Apps GmbH
[Cancellation mailing address to be inserted by company]

When you write, include your full name, email address, the date you purchased the subscription or product, your order ID, and a clear description of your cancellation or refund request. Send by registered post if your request is urgent or if you plan to escalate. Keep a copy for your records.

Important: This postal address is for formal cancellation requests and complaints. Do not use it to cancel App Store subscriptions-only Apple can process those through their digital systems. Stopee emphasises that emailing the developer after they have already processed your cancellation request through Apple does not improve your outcome and may delay responses to genuinely complex issues.

Next steps and your path to cancellation freedom

You now have all the information needed to cancel Soulmate Sketch confidently. Whether you subscribed through Apple or bought digital products directly, you understand your consumer rights, your refund eligibility, and the exact steps to take. The key is to act within the right window: request a refund within 14 days of a charge if you believe it was made in error or the service failed. Keep screenshots and order confirmations. If the company refuses without good reason, escalate to the Commerce Commission.

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights, and avoid surprise charges in the future. Whatever stage you are at-about to subscribe, ready to cancel, or fighting for a refund-Stopee offers step-by-step guidance and empowers you to stand up to companies that ignore your cancellation requests. Visit Stopee at stopee.com to explore your options, and remember: you have the right to cancel, and you deserve clear, honest answers when you do.