Manage Flowkey

How to cancel flowkey in new zealand and avoid hidden charges

What flowkey is and why you might want to leave

Flowkey is an interactive piano learning app and web service that teaches you through guided lessons, real-time feedback and visual instruction. You access it via web browser or mobile apps on iOS and Android. Many people start with enthusiasm but find the practice demands don't fit their life, the teaching style doesn't match their needs, or they've simply progressed beyond the app's scope. Whatever your reason, Stopee understands that cancelling should be straightforward and transparent.

How flowkey works

Flowkey unlocks its full song and lesson library when you subscribe. You can practice one-handed or both-handed, slow down playback, and receive real-time feedback as you play. The app runs on web browsers (Mac and PC) and mobile platforms (iOS via the App Store; Android via Google Play). Your subscription renews automatically every month or year unless you cancel before the renewal date.

Common reasons to cancel flowkey

You might cancel because you've reached your learning goals, the subscription fees don't match your practice frequency, you prefer a different teaching method, or life circumstances have shifted your priorities. Whatever the reason, Stopee makes sure you know exactly how to exit without paying unexpected renewal fees or losing your data prematurely.

Your cancellation rights under new zealand consumer law

New Zealand consumer protection law gives you specific rights when you cancel digital services like Flowkey.

The consumer guarantees act and your protections

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel purchases of digital content and services within a reasonable timeframe if they fail to meet acceptable quality standards. Flowkey offers a 14-day cooling-off period for direct website purchases, which exceeds the minimum legal requirement. If Flowkey fails to deliver what it promises (for example, if lessons don't load or feedback is non-functional), you have grounds to demand a refund regardless of the cooling-off window.

What you can do if flowkey refuses to refund

If you cancel within 14 days of purchase and Flowkey denies your refund request, you can escalate to the Disputes Tribunal (for claims under NZD 20,000) or contact the Commerce Commission if you suspect unfair contract terms. Keep all evidence of your cancellation request and Flowkey's response. Stopee recommends documenting every step in writing so you have a clear record if you need to pursue a complaint.

How to cancel flowkey on the web (desktop subscription)

If you subscribed directly through Flowkey's website, you cancel from your account settings on a computer or tablet.

Step-by-step cancellation via the flowkey website

1. Open a web browser and go to Flowkey's website or login page
   • Log in with your email address and password
   • Make sure you're on a desktop or tablet for easier navigation
2. Navigate to your account settings
   • Look for "Settings" or a gear icon, usually in the top-right corner
   • Select "Account" from the dropdown menu
3. Find the cancellation or unsubscribe option
   • Look for "Cancel subscription," "Unsubscribe," or "Cancel membership"
   • Click the button to start the cancellation process
4. Confirm your cancellation
   • Flowkey may ask you why you're leaving or offer a discount to stay
   • Proceed with the cancellation even if retention offers appear
5. Check your confirmation email
   • Flowkey sends a cancellation confirmation to your registered email address
   • Save this email as proof of your cancellation
6. Verify your access after the current billing period ends
   • Your access continues until the end of your paid period
   • After that date, you lose access to premium features

Warning: Cancel at least 24 hours before your renewal date. Flowkey's system processes cancellations daily, and if you cancel too close to renewal, you may still be charged. Pro tip: Set a phone reminder 5 days before renewal as a safety net.

How to cancel flowkey on iOS (App store subscription)

If you subscribed through the Apple App Store, you cancel directly in Apple's system, not through Flowkey's website.

Cancel your flowkey subscription via iOS settings or the app store

1. Open the App Store app on your iPhone or iPad
   • Tap the profile icon in the top-right corner
   • Select "Subscriptions" from the menu
2. Find Flowkey in your active subscriptions list
   • Scroll through the list to locate Flowkey
   • Tap on it to view your subscription details
3. Tap "Cancel subscription" or "Cancel" at the bottom
   • Apple displays your cancellation options
   • Confirm when prompted
4. Check your confirmation
   • Apple sends you a cancellation confirmation email
   • You retain access to Flowkey until the end of your billing period

Alternative method: Go to Settings > [Your Name] > Subscriptions > Flowkey > Cancel Subscription. Both routes work identically.

Important: Apple controls all billing and refunds for App Store subscriptions, not Flowkey. If you're within 14 days of your most recent purchase and want a refund, you must contact Apple directly through the App Store.

How to cancel flowkey on android (Google play subscription)

Android subscriptions are managed through the Google Play Store app or website, just like iOS subscriptions live in the App Store.

Cancel your flowkey subscription via google play

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
   • Select "Payments and subscriptions" from the menu
2. Tap "Subscriptions"
   • You see all active subscriptions linked to your Google account
3. Select Flowkey from the list
   • Tap on Flowkey to open your subscription details
4. Tap "Cancel subscription"
   • Confirm your cancellation when prompted
   • Google Play handles the billing stop
5. Save your confirmation email
   • Google sends a confirmation to your registered email address

Pro tip: If you signed up for a free trial through Google Play and want to cancel before it converts to a paid subscription, cancelling immediately is the safest approach. You keep your free trial access until the trial ends.

Warning: Google Play refunds are limited to 48 hours from purchase on Android. If you're outside this window and believe Flowkey has failed to deliver on its promises, document your concerns and contact Google Play support separately.

Pricing and current subscription costs in new zealand

Flowkey prices vary depending on your subscription length and local currency conversion.

Flowkey subscription pricing (estimated NZD)

Exact pricing in New Zealand dollars is not always displayed on Flowkey's website. Your App Store or Google Play account automatically converts prices to NZD based on your location. Check your account settings or billing history to see what you're actually paying.

What happens after you cancel flowkey

Cancellation doesn't delete your account immediately; it stops future charges and your access ends at the end of your current billing period.

Your access and account after cancellation

You retain full access to all premium features until the end of your current paid billing cycle. After that date, you lose access to the full lesson library and premium tools, but your account and learning progress remain stored. You can reactivate your subscription anytime if you change your mind, though you'll start paying from the reactivation date.

Automatic renewals and billing stops

Cancelling immediately stops automatic renewal charges. Flowkey (or Apple/Google if you subscribed through them) will not attempt to renew your subscription on the next billing date. No further charges appear on your payment method after the current period expires.

Deleting your account and personal data

Cancelling a subscription does not delete your account. Your personal data, email, and learning progress remain on Flowkey's servers. If you want to remove all personal information, contact Flowkey support directly or look for an "Account deletion" option in your settings. Under the Privacy Act 2020, you have the right to request deletion of your personal data, though Flowkey may retain limited information for legal or billing purposes.

Will you get a refund when you cancel flowkey

Your refund eligibility depends on when you cancel and which platform you subscribed through.

Refunds for direct website subscriptions

Flowkey provides a 14-day cooling-off period for purchases made directly on their website. If you cancel within 14 days of your initial purchase, you're entitled to a full refund of your subscription fee. After 14 days, subscription payments are non-refundable unless Flowkey has failed to deliver the service or breached consumer law.

Refunds after the 14-day cooling-off period

Once the 14-day window closes, Flowkey generally does not offer refunds for subscriptions. This aligns with industry practice for digital services. However, if you can prove that Flowkey failed to meet the quality standards promised (for example, the app crashes, feedback doesn't work, or the service is unavailable for extended periods), you may have grounds for a refund under the Consumer Guarantees Act. Keep evidence of any service failures and contact Flowkey support in writing.

App store and google play refund differences

Apple and Google set their own refund policies, which are often stricter than Flowkey's direct policy. Apple offers refunds within 14 days of purchase; Google Play offers refunds within 48 hours. To request a refund through either platform, contact Apple or Google support directly, not Flowkey. Both platforms allow you to initiate a refund request through their customer service, and they'll review your claim.

Common mistakes when cancelling flowkey

Cancelling a subscription can feel confusing, and one misstep can cost you money.

Mistake 1: cancelling too close to your renewal date

The most common error is cancelling within 24 hours of renewal. Flowkey processes cancellations on a daily schedule, and if your request arrives after midnight on your renewal day, you'll still be charged. Always cancel at least 3 to 5 days early to ensure your request is processed before renewal.

Mistake 2: cancelling in the wrong place

If you subscribed through the App Store, cancelling on Flowkey's website won't stop Apple's recurring charge. You must cancel in the platform where you subscribed. Stopee sees this repeatedly: users struggle because they cancel in the wrong system. Check your email receipts or payment method to confirm where you subscribed, then cancel in that exact location.

Mistake 3: confusing "pause" with "cancel"

Some apps offer a pause feature that temporarily suspends your subscription. Pausing is not the same as cancelling; your subscription still renews after the pause ends. If you want to stop charges entirely, you must cancel, not pause.

Mistake 4: not saving your cancellation confirmation

Always screenshot or save the confirmation email Flowkey or the app platform sends you. If you're charged after cancellation, this proof is your evidence of your cancellation request. Stopee recommends creating a folder for all subscription cancellations so you can find evidence quickly if disputes arise.

Mistake 5: deleting the app instead of cancelling the subscription

Uninstalling Flowkey from your phone does not cancel your subscription. The subscription continues to renew in the background. You must cancel through the app store or Flowkey's website; app deletion is irrelevant.

Your cancellation checklist for flowkey

Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.

Contacting flowkey if cancellation goes wrong

If you cancel but Flowkey still charges you, you need to contact them directly and escalate if they don't respond.

Flowkey's customer support and postal address

Flowkey does not maintain a distinct postal address in New Zealand for customer service. Their headquarters is located in Germany. For cancellation disputes or unexpected charges, contact Flowkey through their help centre or support email. Be specific about the date you cancelled, include your cancellation confirmation, and request a refund in writing. Keep copies of all correspondence.

Pro tip: If Flowkey doesn't respond within 14 days or refuses your refund claim, you can escalate to the Commerce Commission in New Zealand or the Disputes Tribunal. Stopee recommends documenting every email and response so you have a clear record.

If you subscribed via app store or google play

Contact Apple or Google support directly if you believe you were charged after cancelling. Both platforms have dedicated refund request systems. Apple's process involves submitting a claim through your account; Google has a similar system in Google Play. These companies process refunds faster than independent app developers.

Summary: take control of your flowkey cancellation

Cancelling Flowkey is straightforward when you follow the correct steps for your subscription platform. Whether you subscribed directly, through the App Store, or via Google Play, you now know exactly how to stop charges and protect your money. Remember: cancel at least 24 hours before renewal, use the right platform, save your confirmation, and verify no charge appears on your next billing date. Under New Zealand consumer law, you have the right to cancel and, within 14 days, to request a full refund if you change your mind. If Flowkey refuses to honour your cancellation or deny a legitimate refund claim, escalate to the Commerce Commission.

Stopee has helped thousands of consumers cancel subscriptions, avoid hidden charges, and reclaim refunds. If you need further guidance on any step of the cancellation process, or if you encounter resistance from Flowkey, Stopee remains your advocate for transparent, pressure-free cancellations.