Manage Cheerfun

How to cancel cheerfun in new zealand and protect your money

What is cheerfun and why you might need to cancel

Cheerfun is a fitness and dance-focused digital subscription service offering workout videos and content through its app and website. The service is operated from Hong Kong and charges in NZD when you subscribe through local payment methods.

You might be considering cancellation for several reasons: the content no longer suits your fitness goals, you've found a better alternative, or you simply want to pause your subscription temporarily. Whatever your reason, Stopee is here to guide you through the process step by step.

How cheerfun operates in new zealand

Cheerfun is available through the Apple App Store and Google Play Store, where pricing is displayed in NZD. The company does not maintain a New Zealand-specific office or local customer service address, so all support requests are handled through their Hong Kong headquarters.

This matters for your cancellation: depending on where you subscribed, you may need to cancel through the app store, the Cheerfun website, or contact their support team directly. Stopee recommends identifying your subscription method before you start the cancellation process.

Service features and typical pricing

Cheerfun offers tiered subscription plans with varying access levels to their dance and fitness library. Monthly and annual plans are available, with annual subscriptions typically offering better value.

Pro tip: Prices may vary slightly due to exchange rate fluctuations and promotional offers. Always check your most recent invoice for the exact amount you are being charged.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you when you cancel digital subscriptions.

What the law says about cancellation and refunds

Under the Consumer Guarantees Act, you have the right to cancel a subscription within 14 days of purchase if you have not substantially used the service. This is known as the statutory cooling-off period and applies to most digital products sold to consumers in New Zealand.

If Cheerfun fails to deliver the promised service, charges you without consent, or misrepresents the product, you can request a refund or cancellation regardless of how long you have been subscribed. Stopee advises keeping records of all communications, payment receipts, and screenshots showing what you were promised versus what you received.

When cheerfun must accept your cancellation

Cheerfun cannot legally refuse your cancellation request if you meet these conditions:

• You cancel within 14 days of your first charge (provided you have not substantially used the service).
• The service is not delivered as described or is not fit for purpose.
• You discover misleading claims about features or access.
• You did not authorise the charge, or it was made without your consent.
• The company breaches its own terms of service in a material way.

If Cheerfun refuses to honour your cancellation, the Commerce Commission and your local Citizens Advice Bureau can escalate the dispute. Stopee recommends documenting everything before escalating.

How to cancel cheerfun step by step

Your cancellation method depends on where you originally subscribed: the Apple App Store, Google Play Store, the Cheerfun website, or directly with their support team.

Cancelling an apple app store subscription

If you subscribed through your iPhone, iPad, or Mac, you must cancel through the App Store itself, not through the Cheerfun app.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap or click your profile picture in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Cheerfun" in your active subscriptions list.
5. Tap "Cancel subscription" and confirm your choice.
6. Take a screenshot showing the cancellation confirmation and the date.
7. Save this screenshot along with your payment receipts.

Pro tip: You will retain access to Cheerfun until the end of your current billing period, even after cancelling. Your subscription will not renew when that period expires.

Warning: If you delete the Cheerfun app without cancelling through the App Store first, your subscription will continue to renew and you will be charged.

Cancelling a google play store subscription

If you subscribed through Android, cancel through Google Play, not the Cheerfun app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions" (depending on your device).
4. Tap "Manage subscriptions."
5. Find and tap "Cheerfun."
6. Tap "Cancel subscription" and select your reason for cancelling.
7. Confirm the cancellation.
8. Take a screenshot of the confirmation message with today's date visible.

Pro tip: Google Play will email you a cancellation confirmation. Save this email in a dedicated folder for your records.

Cancelling a direct website subscription

If you subscribed directly through cheerfun.com, you may have the option to cancel in your account settings.

1. Log into your Cheerfun account on cheerfun.com.
2. Navigate to "Account settings" or "Subscription" (usually found in the top right menu or under your profile).
3. Look for a "Manage subscription," "Billing," or "Cancel subscription" option.
4. Click to cancel and follow the on-screen instructions.
5. Screenshot the cancellation confirmation showing the date and time.
6. Save any confirmation email Cheerfun sends you.

Warning: If you cannot find a cancellation option on the website, do not assume cancellation is impossible. Cheerfun may require you to contact support directly.

Cancelling by contacting cheerfun support directly

If the website offers no self-service cancellation option or you have already tried and been unsuccessful, contact Cheerfun's support team.

1. Visit cheerfun.com and locate the "Contact us" or "Support" page.
2. Note their email address and any support form.
3. Draft a cancellation email including your full name, email address associated with your account, order number, and billing start date.
4. Write: "I request immediate cancellation of my Cheerfun subscription effective today. Please confirm this cancellation in writing and provide a cancellation reference number."
5. Send the email and save a copy to your files.
6. Allow 5-7 business days for a response.
7. If you do not receive confirmation, follow up with another email and reference your first message.

Pro tip: Use a clear subject line such as "Cancellation Request - [Your Name] - [Order Number]" so your email is not missed or misclassified.

Warning: Cheerfun is based in Hong Kong, so responses may take longer than New Zealand-based companies. Be patient but persistent if you do not hear back within 7 days.

What happens after you cancel your cheerfun subscription

Cancellation is not the end of the process; you need to verify your cancellation and monitor your account to ensure no further charges occur.

Access and renewal

Once you cancel, your Cheerfun access will end on your subscription's next renewal date. Until that date arrives, you can continue using the service with all features intact. After the renewal date passes, you will lose access to the full Cheerfun library.

Your cancellation is permanent unless you reactivate your subscription before the renewal date. Cheerfun will not charge you again unless you manually resubscribe.

Your account and data

Cancelling your subscription does not automatically delete your Cheerfun account or personal data. Your account may remain active with a cancelled subscription status. If you wish to delete your account entirely, contact Cheerfun support separately and request account deletion under New Zealand privacy law.

Stopee recommends keeping your account active for at least 30 days after cancellation so you can verify no unauthorized charges occur. Once you are confident no additional charges will happen, you can request full account deletion if desired.

Verification and record-keeping

After you cancel, monitor your bank statement or payment method for the next 30 days. Cheerfun should not charge you after your cancellation is processed.

Keep all screenshots, confirmation emails, and receipts in one folder. If a charge appears after cancellation, you will need this documentation to dispute it with your bank or the relevant payment processor.

Will you get a refund after cancelling cheerfun?

Cheerfun's refund eligibility depends on when you cancel, how much of the service you have used, and the reason for your cancellation request.

Cheerfun's published refund policy

According to Cheerfun's Terms of Service on cheerfun.com, the company states that refunds may be issued within 30 days of purchase for unused or damaged products returned according to their procedure. However, their terms do not explicitly address digital subscription refunds or the New Zealand statutory 14-day cooling-off period.

This ambiguity works in your favour: under New Zealand's Consumer Guarantees Act, you are entitled to a refund for digital services within 14 days if you have not substantially used them, regardless of what Cheerfun's terms say.

When you qualify for a refund

You are entitled to request a refund in these situations:

• You cancel within 14 days of your first charge and have barely used Cheerfun.
• Cheerfun failed to deliver what was promised (e.g., videos not available, app crashes).
• You were charged without authorisation or the amount was incorrect.
• You are a New Zealand consumer and Cheerfun is bound by our consumer protection laws.
• You subscribed during a promotional period and the price changed unexpectedly.

When you may not receive a refund

Refunds become harder to obtain if you have used Cheerfun substantially. "Substantially used" typically means you have completed multiple workouts, downloaded videos, or accessed the service regularly over several weeks.

If you cancel after 14 days and have actively used the service, Cheerfun may argue that a refund is not owed. They may offer a prorated refund (refunding only the unused portion of your billing period), which is fair but not always automatic.

How to request a refund from cheerfun

1. Gather your proof of purchase: order number, invoice, payment receipt, and transaction date.
2. Draft a refund request email to Cheerfun support explaining why you are requesting a refund (e.g., "I subscribed 5 days ago and have not used the service").
3. Reference the Consumer Guarantees Act 1993 if you are within 14 days: "Under New Zealand's Consumer Guarantees Act, I am entitled to a refund within 14 days of purchase if the service has not been substantially used."
4. State the exact refund amount you are requesting and your preferred refund method (original payment method or bank transfer).
5. Send the email and keep a copy in your records.
6. Allow 10-14 business days for a response (Cheerfun is based in Hong Kong).
7. If Cheerfun declines or ignores your request, escalate to your bank or payment provider.

Pro tip: If you paid by credit card, contact your credit card issuer directly and request a chargeback if Cheerfun refuses to refund you. Your card issuer has a legal obligation to investigate refund disputes for digital services.

Common mistakes to avoid when cancelling cheerfun

Cancellation can feel stressful when you are unsure of the steps, but knowing what not to do will save you time, money, and frustration.

Deleting the app without cancelling your subscription

This is the most common mistake. If you simply delete the Cheerfun app from your phone, your subscription will continue running and you will be charged every month or year. Stopee has seen countless consumers miss this critical step and face unexpected charges months later.

Always cancel through the App Store or Google Play Store (or via the website) before deleting the app. Once cancelled, you can safely delete Cheerfun.

Assuming the free trial cancels automatically

If you started with a free trial, Cheerfun will automatically convert you to a paid subscription when the trial ends unless you cancel first. Even if you do not explicitly "start" a paid plan, you will be charged unless you take action.

Cancel your free trial subscription as soon as you activate it, not when the trial is about to end. This prevents accidental charges.

Not saving proof of cancellation

Screenshots and confirmation emails are your only evidence that you cancelled. If Cheerfun claims you never cancelled or if a dispute arises, you will need to prove you requested cancellation on a specific date.

Take a screenshot of every cancellation screen you see, including the date and time. Save any confirmation emails. Store these files in a dedicated folder with your payment receipts.

Contacting the wrong support channel

Cheerfun may have multiple contact options, and some may be slower than others. Avoid social media as your primary cancellation method; always use the official support email listed on cheerfun.com. Social media requests are easily lost or ignored.

Waiting too long to follow up

If you do not hear from Cheerfun within 7-10 business days, send a follow-up email. Do not assume your first email was received. Keep following up until you receive a written confirmation of cancellation.

How to check if your cancellation worked

Verification is your safety net. Stopee recommends checking these points before you consider your cancellation complete.

Check your account status

Log into your Cheerfun account and look for a cancellation confirmation or a message stating your subscription is "cancelled" or "inactive." The subscription status should clearly indicate it will not renew.

Monitor your payment method

Check your bank account, credit card statement, or PayPal account weekly for the next 30 days. No charge should appear after your cancellation date. If a charge does appear, immediately contact your bank and Cheerfun support with your cancellation confirmation screenshot.

Check your app store account

If you cancelled through Apple App Store or Google Play, revisit your subscriptions page. Cheerfun should no longer appear in your active subscriptions list; it may appear in a "Cancelled subscriptions" or "Expired subscriptions" section instead.

Comparing cancellation difficulty across platforms

Not all cancellation routes are equally straightforward. This comparison will help you understand which method is typically easiest.

Pro tip: If you are unsure which method you used to subscribe, check your payment receipt. It will show "Apple App Store," "Google Play Store," or "Cheerfun.com" as the vendor. Cancel through that vendor.

When to escalate if cheerfun will not cancel

Stopee understands that sometimes companies do not respond or refuse cancellation requests. You have legal options.

Your escalation pathway

If Cheerfun ignores or refuses your cancellation after 14 days:

• First, contact your bank or payment processor (Apple, Google, Visa, Mastercard, or PayPal). Request a chargeback or reversal of charges related to the unwanted subscription. Provide your cancellation request screenshot as evidence.
• Second, lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission enforces the Consumer Guarantees Act and Fair Trading Act in New Zealand. Describe your cancellation attempt and Cheerfun's failure to respond.
• Third, contact your local Citizens Advice Bureau (cab.org.nz) for guidance on small claims court or dispute resolution.

Cheerfun is accountable under New Zealand law even though it is based in Hong Kong. The company must respect statutory cancellation rights or face regulatory action.

Evidence you will need to escalate

Collect these documents before contacting authorities:

• Copies of all cancellation request emails and confirmation screenshots.
• All payment receipts and invoices from Cheerfun.
• Proof of any charges that occurred after your cancellation request (bank statements).
• Copies of any responses (or non-responses) from Cheerfun support.
• A timeline showing when you cancelled and when unwanted charges appeared.

Pre-cancellation checklist

Before you initiate cancellation, use this checklist to prepare and avoid common pitfalls.

Contact details for cheerfun cancellation

Use this information to cancel directly with Cheerfun if self-service cancellation through the app stores is not possible.

Official cheerfun contact information

Cheerfun is operated from Hong Kong and does not maintain a physical office in New Zealand. All cancellation requests must be directed to their support team via email.

Support email: Contact Cheerfun through the "Contact us" or "Support" page on cheerfun.com. The company typically responds within 5-14 business days.

Website: cheerfun.com (hosts Terms of Service and Return Policy).

Mailing address: Cheerfun does not publish a public mailing address. All correspondence must go through their online support form or email.

Warning: Do not be misled by third-party customer service sites claiming to represent Cheerfun. Always use the official support method listed on cheerfun.com.

If cheerfun does not respond

If Cheerfun fails to respond to your cancellation request within 14 days, escalate to the Commerce Commission at comcom.govt.nz or call 0800 943 600. Lodge a complaint describing your cancellation attempt and the lack of response.

You can also contact your payment provider (Apple, Google, your bank, or PayPal) and request a chargeback. Most payment providers will reverse charges for unresolved cancellation disputes.

Final thoughts on cancelling cheerfun safely

Cancelling a digital subscription does not have to be complicated. By following the steps outlined in this guide, you protect yourself legally and financially.

The key to a successful cancellation is choosing the right method, documenting everything, and verifying that your subscription has truly stopped. Whether you cancel through the App Store, Google Play, the Cheerfun website, or email support, your consumer rights remain the same under New Zealand law.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Your cancellation should be completed within 5-14 business days, and your subscription should stop renewing immediately. If Cheerfun refuses or ignores your request, escalate confidently to your bank or the Commerce Commission.

Take action today, document everything, and reclaim control of your subscriptions. Stopee is your trusted guide to cancellation and consumer protection every step of the way.