Manage Fancentro

How to cancel your fancentro subscription in new zealand and protect your wallet

What fancentro is and why you might want to leave

Fancentro is a subscription platform that connects creators with paying subscribers who want exclusive content, direct messages, and private posts. Creators set their own membership prices, and you pay monthly to follow them. It's straightforward in concept, but cancelling can feel unnecessarily complicated if you don't know where to start.

Whether you're cutting back on subscriptions, found the content didn't match expectations, or simply want to regain control of your spending, Stopee is here to guide you through the cancellation process step by step. We've helped thousands of New Zealand consumers navigate platforms like this one, and we know the common pitfalls.

Who uses fancentro

Subscribers use Fancentro to follow creators and pay for exclusive access. Creators use the platform to monetise their audience through monthly subscriptions and one-off purchases. If you've signed up as a subscriber and now want out, you have options depending on how you paid.

Why cancellation matters now

Monthly subscriptions add up quickly. Even a modest NZD$10 membership multiplied by three or four creators you follow becomes NZD$30-$40 per month before you notice. Stopping recurring charges now means you reclaim that money for your next budget cycle.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act give you protections when you buy digital services. Understanding these rights is your first lever if Fancentro refuses to cooperate.

What the law covers

Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose, and delivered with reasonable care. If a creator's content is removed, the platform becomes unavailable, or billing continues after cancellation, you have grounds to request a refund or credit.

The Fair Trading Act also protects you from misleading cancellation practices. If Fancentro makes cancellation deliberately hard or hides the process, that's a breach. You can escalate to the Commerce Commission if the company ignores your complaint.

Your refund timeline

Fancentro's terms state that payments are non-refundable under normal circumstances. However, exceptions exist: technical errors, content removal, billing failures, or breaches of the Consumer Guarantees Act all trigger refund eligibility. You typically have 120 days from transaction date to request a chargeback via your card issuer or payment method.

How to cancel fancentro: the full breakdown by method

Fancentro offers multiple cancellation routes depending on how you subscribed. The method you use determines how fast charges stop and where refunds land. Stopee recommends you match your cancellation method to your payment source for the quickest resolution.

Cancel via the fancentro website

This is the primary cancellation route and works for most payment methods tied directly to your Fancentro account.

1. Log into your Fancentro account on the main website using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your account dashboard and find the "My Purchases" or "Subscriptions" section.
   • This is usually located in your profile menu or settings area.
   • Look for an icon that resembles a gear or person silhouette.
3. Locate the subscription you want to cancel and select the cancellation link or button.
   • You'll see a list of all active subscriptions with creator names and renewal dates.
   • Click "Cancel" next to the subscription in question.
4. Confirm your cancellation when prompted.
   • Fancentro may ask why you're leaving; this feedback is optional but helpful.
   • Once confirmed, you'll receive an on-screen confirmation message.
5. Check your email for a cancellation confirmation.
   • Warning: This email serves as proof of cancellation. Save it or screenshot it.
   • Future charges should stop after this confirmation, though you keep access until your billing period ends.

Cancel through centrobill (Fancentro's billing partner)

Some transactions on Fancentro are processed through Centrobill, a payment processor. If you subscribed via Centrobill, you may need to cancel there as well as on Fancentro itself.

1. Visit centrohelp.com in your web browser.
   • Make sure you're on the official Centrobill support portal, not a phishing page.
2. Select "Edit subscription" from the menu options.
   • You may be asked to log in to your Centrobill account.
3. Locate your Fancentro subscription in the list of active memberships.
   • Centrobill displays all recurring charges tied to your account.
4. Click the gear icon next to the Fancentro subscription and select "Cancel membership".
   • Pro tip: Take a screenshot before and after cancellation to document the action.
5. Confirm your cancellation.
   • The subscription status should change to "Cancelled" or "Inactive".
   • Save your confirmation number if provided.

Cancel your apple app store subscription (iPhone and iPad)

If you subscribed via Apple's App Store, your payment is managed entirely by Apple, not Fancentro. Fancentro cannot cancel App Store subscriptions; you must do this through Apple's settings.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your Apple account profile.
3. Select "Subscriptions".
   • You'll see all active and expired subscriptions tied to your Apple ID.
4. Find Fancentro in the list and tap it.
   • The subscription details page opens.
5. Tap "Cancel Subscription" and follow Apple's prompts.
   • Apple may offer you a retention discount; decline if you want to cancel.
   • Confirm the cancellation when prompted.
6. Verify cancellation on your confirmation screen.
   • Warning: Apple shows a cancellation date but may still charge if you don't complete all steps.
   • You retain access to Fancentro content until your current billing period ends.

Cancel your google play subscription (Android)

Google Play handles Android app subscriptions independently. Like Apple, Google controls the billing, so you cancel directly with them, not Fancentro.

1. Open the Google Play Store app on your Android phone or tablet.
   • Find the icon that looks like a coloured triangle or shopping bag.
2. Tap your profile icon in the top right corner.
   • This brings up your account menu.
3. Select "Payments & subscriptions" from the dropdown.
   • You'll see all subscriptions linked to your Google Play account.
4. Tap "Subscriptions" to view active memberships.
   • Scroll to find Fancentro in the list.
5. Tap Fancentro and select "Cancel subscription".
   • Google Play asks why you're cancelling; answering is optional.
6. Confirm the cancellation.
   • Google Play displays your cancellation confirmation on screen.
   • You'll also receive a confirmation email.
   • Pro tip: Stopee recommends saving both confirmations in case you need to dispute a charge later.

What happens after you cancel

Cancellation is not the same as deletion, and understanding what changes and what doesn't helps you avoid unwanted surprises.

Your access and billing after cancellation

When you cancel, Fancentro stops future recurring charges immediately. However, you keep access to the creator's content until the end of your current billing period. If you subscribed on the 15th and cancel on the 20th, you retain access until the 15th of next month.

After your access expires, you can view your past activity and chat history but cannot see new creator posts or messages unless you resubscribe.

Account deletion is separate

Cancelling a subscription does not delete your Fancentro account. Your profile, chat history, and payment information remain on file. If you want to remove your account entirely, you must request account deletion separately through your settings. Deleting your account does not automatically refund or cancel subscriptions, so cancel first, then delete.

Refund expectations and how to claim one

Fancentro's stated policy is non-refundable payments. However, policy and consumer law are not always aligned, and exceptions do exist if you know how to claim them.

When fancentro will (and won't) refund

Refund timelines and payment methods

If Fancentro approves a refund, the credit goes to your original payment method (credit card, debit card, or Fan Wallet). Credits via Fan Wallet (Fancentro's internal wallet system) are issued within 5 business days. Card refunds take 7-14 business days depending on your bank.

You have 120 days from the transaction date to request a chargeback through your card issuer if Fancentro refuses a legitimate refund claim. For crypto and gift card payments, Fancentro has 90 days to determine if a refund is technically feasible, and may decline if the platform cannot reverse the transaction.

How to request a refund from fancentro

Contact Fancentro's support team directly with your transaction ID, screenshot of the charge, and a clear explanation of why you believe you qualify for a refund. Reference the Consumer Guarantees Act if the service failed to meet acceptable quality standards. Stopee advises sending your request via email so you have a written record.

Common cancellation mistakes to avoid

Cancellation sounds simple, but small missteps can leave you charged for weeks longer than expected. We've seen hundreds of New Zealand subscribers make these errors.

Deleting your account instead of cancelling

This is the costliest mistake. Deleting your Fancentro account does not stop recurring subscriptions. Your account disappears but the charges continue because the subscription is tied to your payment method, not your account status. Cancel subscriptions first, then delete your account if you wish.

Forgetting to cancel on your payment platform

If you subscribed via Apple App Store or Google Play, cancelling on Fancentro's website alone is not enough. You must also cancel within Apple Settings or Google Play Store respectively. Stopee recommends cancelling on both platforms to ensure charges stop completely.

Assuming cancellation is instant

Cancellation stops future charges immediately, but you keep access until your billing period ends. If you expect to be locked out right away, you'll feel annoyed when the creator's content is still visible. Plan accordingly and keep track of your access cut-off date.

Not saving your confirmation

Always screenshot or save the cancellation confirmation email. If Fancentro charges you after cancellation (which happens occasionally), this proof protects you when disputing the charge with your bank. Without it, the bank assumes Fancentro's version of events.

Cancellation checklist for new zealand users

Use this checklist to ensure you complete every step and avoid unwanted charges.

Fancentro's postal address in new zealand

Fancentro does not maintain a local cancellation postal address in New Zealand. If you need to send a written cancellation notice (for formal dispute purposes), you must direct correspondence to Fancentro's corporate address. These details are published in Fancentro's terms and conditions document. Stopee advises using email cancellation via their support portal first, as postal mail is slow and may not be acknowledged.

For urgent escalations, contact the Commerce Commission (comcom.govt.nz) if Fancentro breaches the Fair Trading Act or refuses legitimate refund claims under the Consumer Guarantees Act. You can lodge a complaint without cost.

Your next step: take control now

Cancelling a Fancentro subscription is straightforward once you know the exact steps and potential pitfalls. Whether you subscribed via the website, Apple App Store, or Google Play, Stopee has provided clear instructions for each route. Remember: cancel subscriptions before deleting your account, save every confirmation, and escalate to your bank or the Commerce Commission if Fancentro breaches your consumer rights.

Every month you delay is money out of your pocket. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their spending. Take action today, follow the checklist above, and move forward with confidence knowing your cancellation is complete and documented.