Manage Quickflix

How to cancel quickflix and protect your rights as a new zealand customer

What is quickflix and should you cancel

Quickflix was an online streaming and DVD-by-mail service that once gave New Zealand customers access to thousands of films and TV shows on demand, plus physical disc rentals delivered to your door.

Understanding the current situation

The parent company behind Quickflix entered administration, and the New Zealand service may no longer be operating as of 2024/2025. This means you may have lost access to the service you were paying for, even if your subscription is still being charged to your card. If you've been trying to log in and found the service unavailable, or if you're still seeing charges on your bank statement, you have legitimate reasons to cancel and potentially claim a refund.

Before you take action, check your bank or credit card statements for recent Quickflix charges. If the service is genuinely inactive but you're still being billed, you have strong consumer protection rights under New Zealand law to dispute those charges.

Why you should cancel now

Even if Quickflix appears offline, keeping an active subscription means ongoing billing without service delivery. New Zealand's Consumer Guarantees Act gives you the right to expect services to be provided as agreed. If Quickflix can no longer deliver that service, you deserve a refund or the ability to stop payment immediately. Stopee recommends taking action today rather than letting unwanted charges accumulate.

Your consumer rights in new zealand

New Zealand law protects your rights as a customer, particularly when a service fails to deliver what you paid for.

Consumer guarantees act protections

The Consumer Guarantees Act is your primary legal shield. Under this law, all services supplied to you must be of acceptable quality, fit for purpose, and delivered as described. If Quickflix promised on-demand streaming or DVD rental and can no longer provide it, the service fails to meet these guarantees. You have the right to request a refund, a repair, a replacement, or compensation.

These protections apply regardless of whether Quickflix published a refund policy. Consumer law in New Zealand overrides any terms that try to strip away your statutory rights.

Fair trading act safeguards

The Fair Trading Act also protects you from misleading conduct. If Quickflix continued to charge you after services stopped without clear notification, or if they misrepresented the service's availability, you have grounds to escalate your complaint to the Commerce Commission. Stopee advocates for customers who've been charged for services that no longer exist.

What remedies you can pursue

• Request a full refund from Quickflix for unused subscription time.
• Dispute charges with your bank or credit card provider if Quickflix refuses to respond.
• Lodge a complaint with the Commerce Commission if you believe the company has acted unfairly.
• Contact the Citizens Advice Bureau for guidance on next steps if Quickflix becomes uncontactable.

How to cancel quickflix

Cancelling Quickflix depends on whether the service is still accessible and responsive, so follow these steps in order of likelihood to succeed.

Method 1: contact member care directly

If Quickflix's website or app is still accessible, this is your fastest route to cancellation confirmation.

1. Visit the Quickflix website and navigate to the Help menu.
   • Look for a "Contact Us" or "Member Care" link.
   • Fill out any cancellation request form if one appears, or note the contact details provided.
2. Submit a cancellation request via email or web form, clearly stating your account email address and request to cancel immediately.
   • Keep a screenshot or copy of your request for your records.
3. Wait for confirmation of cancellation within 3 to 5 business days.
   • Pro tip: If you don't receive confirmation within a week, proceed to Method 2.

Method 2: phone cancellation

Calling Member Care allows you to speak directly with someone and get immediate confirmation.

1. Call Quickflix Member Care on 0800 002 098.
   • Operating hours: Monday to Friday, 11 am to midnight.
   • Saturday: 10 am to midnight.
   • Closed Sundays.
2. Have your account details ready (email address linked to your subscription).
   • Be prepared to answer security questions to verify your identity.
3. Clearly state: "I want to cancel my Quickflix subscription effective immediately."
   • Do not agree to any retention offers or discounts unless you genuinely want to keep the service.
4. Request the operator's name and the cancellation reference number before hanging up.
   • Write this information down immediately; you'll need it if a dispute arises.

Warning: If the phone number is disconnected or no one answers after several attempts, this is a strong sign Quickflix is no longer operating. Move directly to the refund and dispute sections below.

Method 3: check your app store subscription settings

If you subscribed through Apple App Store or Google Play, you may need to cancel through those platforms as well as directly with Quickflix.

1. For Apple users:
   • Open the App Store app on your iPhone or iPad.
   • Tap the account icon in the top right corner.
   • Select "Subscriptions."
   • Find Quickflix in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
2. For Google Play users:
   • Open the Google Play app on your Android device.
   • Tap your profile icon in the top right.
   • Select "Payments and subscriptions," then "Subscriptions."
   • Find Quickflix and tap it.
   • Tap "Cancel Subscription" and confirm.
3. After cancelling through your app store, still follow Method 1 or 2 to cancel directly with Quickflix.
   • Pro tip: Cancelling in both places ensures no conflicting charges occur.

What happens after you cancel

Understanding what comes next helps you spot any billing problems and protects your account data.

Your access timeline

Normally, you would retain access to Quickflix until the end of your current billing period. If you paid for a monthly subscription on the 15th, you would typically keep access until the 15th of next month. However, if Quickflix is no longer operational, you may already have lost access regardless of when you cancel.

Save any confirmation emails from Quickflix that state your access end date. This becomes evidence if you need to dispute a charge later.

Stopping future charges

Cancellation should prevent any renewal charges. However, if Quickflix's systems are offline or unstable, automated billing may continue. Check your bank statement 5 to 10 days after your next scheduled billing date to confirm no charge went through. If it did, Stopee recommends you file a dispute immediately with your bank.

Protecting your account data

Once you cancel, your account details may remain on Quickflix's servers indefinitely. If you wish to have your personal data deleted, send a written request to Quickflix's registered office (see the addresses section below) citing the Privacy Act 2020. Request confirmation of deletion in writing.

Will you get a refund

Quickflix has not published a clear refund policy, but that doesn't mean you're not entitled to one under New Zealand consumer law.

Why the lack of published policy works in your favour

Because Quickflix has not publicly outlined refund terms, they cannot rely on a "no refund" clause to deny your claim. The Consumer Guarantees Act automatically protects you. If the service was not delivered as described or has become unavailable, a refund is your legal remedy. Stopee has helped countless customers in similar situations obtain refunds by citing consumer law rather than the company's own terms.

How to claim a refund

1. Contact Quickflix Member Care (using the methods above) and request a full refund for unused subscription time.
   • Be specific: "I am requesting a refund under the Consumer Guarantees Act because the service is no longer available."
2. If Quickflix refuses or doesn't respond within 10 business days, file a dispute with your bank or credit card provider.
   • Provide your bank with copies of:
     • Your subscription confirmation emails.
     • Proof that Quickflix is no longer operating (screenshots of a dead website, failed login attempts, etc.).
     • Your cancellation request and any responses.
3. If your bank denies the chargeback, escalate to the Commerce Commission or Citizens Advice Bureau.
   • Both organisations can investigate whether Quickflix has breached consumer law.

Warning: Do not ignore a charge hoping it will disappear. Act within 90 days of the disputed transaction to maximise your chances of a successful bank chargeback.

Quickflix pricing and plans

The following plans and prices are based on historic Quickflix NZ listings; availability may have changed or the service may no longer be active.

Plan overview and features

If you were on the 6-month introductory rate and your renewal date is approaching, you'll face an automatic price increase to $12.99 per month unless you cancel. This is another reason to act now rather than wait.

Common mistakes to avoid when cancelling

Cancellation feels straightforward, but small oversights can leave you stranded without proof if a billing dispute erupts later.

Not getting cancellation confirmation

Many customers cancel verbally on the phone or submit a web form but never receive written confirmation. If a charge appears three months later and you have no proof you cancelled, your bank may reject your dispute claim. Always request and save confirmation in writing, whether that's an email, a reference number, or a screenshot of a confirmation page.

Cancelling only through the app store

Cancelling your Apple or Google Play subscription does not automatically cancel your Quickflix account. You must do both. If you only cancel through the app store, Quickflix may continue to attempt billing through alternative payment methods on file, creating a mess when you discover it months later.

Assuming access ends immediately

You are legally entitled to access through the end of your paid billing period. If you cancel mid-month expecting instant loss of access, then discover you can still log in, don't assume something went wrong. You paid for that time. However, if you want access cut off immediately and no refund for the remainder of the month, request this explicitly during cancellation. Get this request in writing too.

Not checking your statement after cancellation

Set a reminder to check your bank statement on your next scheduled billing date. If Quickflix or a third-party processor attempts a charge after you cancelled, you have evidence of breach and stronger grounds for a chargeback dispute. Stopee recommends checking statements for at least three billing cycles post-cancellation.

After cancellation: your checklist

Use this checklist to confirm cancellation was processed correctly and to protect yourself if disputes arise.

• Save all cancellation confirmation - emails, reference numbers, screenshots, and the date/time of your cancellation request.
• Verify your access ends - log in to your Quickflix account a few days after your billing cycle ends to confirm access is gone.
• Monitor your bank statement - check for any Quickflix charges on your scheduled billing date and for the next two billing cycles.
• Request data deletion - if you wish to remove your personal information, send a written request to Quickflix's registered office citing the Privacy Act 2020.
• Document the service failure - take screenshots of the Quickflix website stating the service is unavailable, or record the dead phone line. These become evidence if you file a refund claim.
• Note the cancellation date - record exactly when you cancelled for reference if a dispute arises within 90 days.

Your next steps and support

Cancelling Quickflix is one step; protecting yourself if the company continues to charge you is another. Stopee has helped thousands of consumers cancel subscriptions and recover refunds for services no longer delivered. If Quickflix refuses to acknowledge your cancellation or continues to charge you, don't accept silence as an answer.

Escalation contacts for unresponsive providers

• Commerce Commission: Make a complaint at comcom.govt.nz if you believe Quickflix has broken consumer law. The Commission can investigate and take enforcement action.
• Citizens Advice Bureau: Visit cab.org.nz or call 0800 367 222 for free advice on your consumer rights and next steps if Quickflix is uncontactable.
• Your bank or credit card issuer: Contact them directly to file a chargeback dispute if Quickflix refuses to refund or acknowledge charges after cancellation.

Quickflix registered office addresses

If you need to send a formal written cancellation request or Privacy Act request, use these registered office addresses on record for Quickflix NZ Limited:

Primary address: Quickflix NZ Limited, [Registered office address as per Companies Office records]. Please note: These are historic addresses and Quickflix may no longer be operating. If mail is returned undelivered, this is further evidence the company is no longer active, which strengthens any refund claim you file with your bank or the Commerce Commission.

Taking action with stopee

Whether you're dealing with Quickflix or any other subscription service that's stopped delivering what you paid for, Stopee exists to empower you. Our cancellation guides walk you through every step, highlight the legal protections you have, and show you exactly how to recover refunds. Stopee is your ally when companies go silent or try to keep charging you for dead services. Start your cancellation today, save your confirmation, and take control of your money back.