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Cancel Vimeo: Step-by-Step Guide
How to cancel vimeo in new zealand and protect your rights
What vimeo is and why you might want to leave
Vimeo is a video hosting, sharing and streaming platform trusted by professional creators, filmmakers, marketing teams and small businesses across New Zealand and globally. The service lets you upload, host, embed and monetise video content with features like advanced privacy controls, collaboration tools and video-on-demand capabilities that go far beyond the free Basic plan.
However, if your video hosting needs have changed, your budget is tightening, or you've found a better fit elsewhere, cancelling your Vimeo subscription is straightforward once you know where to look. At Stopee, we help you navigate the cancellation process with clarity and confidence, ensuring you keep your rights intact and avoid unexpected charges.
Who typically uses vimeo
Vimeo attracts professional creators who need higher-quality embeds, private sharing controls and portfolio hosting. Small businesses use it for client-facing video content, marketing teams rely on it for campaign distribution, and independent filmmakers choose it for its creator-friendly tools and monetisation options.
If you're no longer using these features or your subscription no longer serves your creative workflow, cancelling before your next billing date makes financial sense.
Your consumer rights under new zealand law
Before you cancel, understand your legal position as a New Zealand consumer.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 gives you the right to refunds, repair or replacement if a service fails to meet acceptable standards within a reasonable timeframe. If Vimeo's service is unreliable, doesn't perform as described, or breaches your reasonable expectations, you can demand a refund regardless of Vimeo's stated policy.
This applies to subscriptions purchased directly from Vimeo's website using New Zealand payment methods. Keep records of your purchase, billing statements and any service issues.
In-app purchase protections
If you subscribed through Apple App Store or Google Play, you're also protected by those platforms' own refund policies. Apple and Google have separate dispute resolution processes, and you can request refunds directly through their systems. Consumer law in New Zealand still protects you, and both platforms must comply with the Act.
The key principle: your legal rights cannot be waived by a company's terms and conditions. If a service fails you, you have recourse.
How to cancel vimeo depending on where you subscribed
Your cancellation method depends entirely on where you purchased your subscription, so identifying your purchase channel first prevents costly mistakes.
If you subscribed via apple app store (iPhone or iPad)
Apple App Store subscriptions must be cancelled through your device's settings, not by deleting the app or managing the account through Vimeo's website.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find Vimeo in your active subscriptions list.
- Tap Cancel Subscription.
- Follow the on-screen prompts to confirm your cancellation.
Warning: Simply deleting the Vimeo app from your device will not cancel your subscription. Charges will continue until you cancel through Settings.
Pro tip: After cancelling, you'll typically retain access to paid features until the end of your current billing cycle. Note the exact date so you know when your access ends.
If you subscribed via google play (Android)
Android subscriptions managed through Google Play Store require cancellation within the Google Play app, not through Vimeo's website or by uninstalling the app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Navigate to Payments and subscriptions.
- Select Subscriptions.
- Locate Vimeo in your list of active subscriptions.
- Tap on Vimeo, then tap Cancel subscription.
- Follow the on-screen instructions to complete the cancellation.
Warning: Removing the Vimeo app from your phone does not cancel the subscription. Your charges will continue unless you explicitly cancel through Google Play's subscription settings.
Pro tip: Check your Google Play order history to confirm the cancellation. Google will send you a confirmation email, so verify that reaches your inbox within a few minutes.
If you subscribed directly from vimeo's website
Direct web purchases made at vimeo.com are managed through your Vimeo account settings, giving you the most control over your subscription and the easiest path to refunds under New Zealand consumer law.
- Go to vimeo.com and sign in with your account credentials.
- Click on your profile menu (usually in the top right corner).
- Select Account or Settings.
- Navigate to Billing or Plan and billing.
- Look for your active subscription and select Cancel subscription.
- Review the cancellation notice and any final access details.
- Click Confirm cancellation and follow any additional prompts.
Pro tip: Before you cancel, download or export any videos, settings or analytics you wish to keep. Once your subscription ends, storage limits for your plan will apply.
Warning: If you have an annual plan and want a refund, you must request it explicitly through Vimeo Support. Cancellation alone does not trigger an automatic refund.
What happens to your account after cancellation
Understanding what changes after you cancel prevents confusion and helps you plan your next steps.
Your access during and after the billing period
When you cancel, you typically keep full access to your paid features until the end of your current billing cycle. If your monthly subscription renews on the 15th and you cancel on the 5th, you'll have access through the 14th. After that date passes, your account reverts to the free Basic plan.
Annual plan holders enjoy the same grace period; you retain access until the anniversary date of your subscription, even if you cancel immediately.
Renewals stop automatically
Once Vimeo confirms your cancellation through the correct platform (App Store, Google Play or Vimeo's website), your subscription will not renew at the next billing date. No further charges will appear on your payment method.
To verify this, check your subscription status in the same location where you cancelled. It should show "Subscription cancelled" or a similar status. Take a screenshot for your records.
Your videos and content remain accessible
Your videos, settings, analytics and account data remain associated with your Vimeo account indefinitely, even after cancellation. However, storage limits tied to your former paid plan will apply. If you downgraded from a plan with 1 terabyte of storage to the free Basic plan, you'll be limited to what the Basic plan allows.
Download or export essential videos, project files or analytics reports before your access period ends if you plan to migrate your content elsewhere.
Can you get a refund after cancelling vimeo
Refund eligibility depends on your purchase method and how long ago you subscribed, but New Zealand consumer law gives you stronger protections than Vimeo's stated policy.
Refunds for purchases made directly on vimeo's website
Vimeo's refund policy allows a full refund within 14 days for annual plans and 3 days for monthly plans, or longer if required by law. Since you're in New Zealand, the Consumer Guarantees Act may entitle you to a refund even outside these windows if the service has failed to meet acceptable standards.
Refunds are not automatic; you must request them through Vimeo Support by contacting their help centre at help.vimeo.com. Provide your order number, subscription dates and reason for the refund request. Vimeo staff can issue refunds for web purchases within 30 days and may offer options to refund only or refund and disable the account.
Pro tip: If Vimeo refuses your refund request and you're within the Consumer Guarantees Act timeframe or can show the service failed you, escalate to the Commerce Commission (comcom.govt.nz), New Zealand's consumer authority. Document all communication with Vimeo before escalating.
Refunds for apple app store purchases
If you subscribed through Apple, you're governed by Apple's refund policy, not Vimeo's. Apple typically allows refunds within 14 days of purchase if you request them through your account settings or contact Apple Support directly.
To request a refund from Apple, go to Settings > [Your Name] > iTunes & App Stores > Apple ID > View Apple ID > Purchase History, find the Vimeo charge, and request a refund. Apple will ask your reason and may approve or deny based on your account history and timing.
Refunds for google play purchases
Google Play subscriptions are similarly governed by Google's refund policy, which allows refunds within 48 hours of the first charge, then within 7 days for subsequent charges. Open Google Play Store, navigate to your subscription, and request a refund through the app.
If Google refuses and you believe you have grounds under New Zealand consumer law, you can dispute the charge with your bank or financial institution, which may reverse the transaction.
What you should know about prorated and partial refunds
Vimeo generally does not offer prorated refunds (refunding only the unused portion of your subscription). However, New Zealand's Consumer Guarantees Act may entitle you to a partial refund if you cancel partway through a billing period due to service failure or misrepresentation. If Vimeo's service did not deliver what was promised, request a full refund, and escalate if refused.
Keep all evidence: screenshots of service outages, billing statements, emails from Vimeo and correspondence with support. At Stopee, we advise consumers to build a paper trail because it strengthens your position in any dispute.
Common mistakes that cost you money
Cancelling a subscription sounds simple, but small oversights can leave you paying longer than necessary or without a refund you're entitled to.
Deleting the app instead of cancelling the subscription
The single most costly mistake is uninstalling Vimeo from your phone and assuming the subscription ends. It doesn't. Your payment method keeps getting charged every month or year because the subscription continues in the background through Apple or Google. Check your bank statements three months after deleting the app, and you might discover months of phantom charges.
Always cancel through Settings (Apple) or Google Play Store (Android) before deleting the app.
Cancelling on one platform when you subscribed on another
If you subscribed through Apple but try to cancel via Vimeo's website, the cancellation fails silently, and you keep paying Apple. Each platform has its own subscription record, and they don't sync. If you're unsure where you subscribed, check your email receipts or your payment method's transaction history. Look for charges from "Apple.com," "Google Play" or "Vimeo Inc." to identify your purchase channel.
Not requesting a refund within the policy window
Vimeo won't automatically refund you after cancellation. You must actively request it through Vimeo Support, and you must do so within the refund window (14 days for annual, 3 days for monthly, or longer if New Zealand law applies). After these windows close, your chance for a simple refund vanishes.
If you're outside the window, don't give up. Contact Vimeo Support anyway and reference the Consumer Guarantees Act if the service failed you. Stopee recommends keeping detailed records of any service issues, outages or misrepresentations you experienced.
Ignoring access limits after downgrade
After your paid plan ends, your account automatically drops to the free Basic tier. If you had 1TB of storage and uploaded 900GB of videos, your free account will suddenly show a storage overage. You won't lose your videos, but you won't be able to upload new content until you delete existing files or upgrade again. Plan for this by reviewing your storage use before your access period ends.
How to check if you've successfully cancelled
Confirmation is your only proof that the cancellation took effect.
| Verification step | What to check | Timeline |
|---|---|---|
| Subscription status (recommended) | Return to Settings (Apple) or Google Play (Android) or vimeo.com/account/billing and confirm Vimeo shows "Cancelled" or "No active subscription" | Immediately |
| Confirmation email | Check your inbox and spam folder for a cancellation receipt from Apple, Google or Vimeo | Within 5 minutes |
| Bank or card statement | Wait for your next billing date to pass. No charge should appear if cancellation was successful | 30-45 days |
| Contact Vimeo Support | If uncertain, email Vimeo Support with your account email and order number. They'll confirm the subscription status | 1-3 business days |
| Check remaining access period | Log into your Vimeo account and note the date access will end. This confirms you're still active until that date | Immediately |
Why consumers choose to cancel vimeo
Understanding why others cancel helps you decide if cancellation is right for you or if you might resolve your issue another way.
Cost concerns
Vimeo's paid plans cost between NZD $20 and $300+ per month depending on features and storage. For freelancers, small teams or occasional creators, that cost adds up fast, especially if you're not actively uploading or monetising content. If your budget has tightened or you're not using advanced features like live streaming or commerce tools, the subscription may no longer justify its cost.
Switching to a cheaper alternative
YouTube, Dailymotion, Wistia and other platforms offer free or lower-cost hosting. If you're migrating your video content to one of these services, Vimeo becomes redundant. Download your videos before the free tier's storage limits kick in.
Unused features and storage
Many subscribers pay for features they never use: advanced analytics, team collaboration, custom domains or video commerce. If you're on a plan tier above what you actually need, downgrading or cancelling frees up budget without losing access to essential tools.
Service reliability or feature gaps
Occasional outages, slow upload speeds or missing features that competitors offer lead creators to seek alternatives. If Vimeo's service has repeatedly failed to meet your expectations, this is grounds for a refund under the Consumer Guarantees Act.
Stopee's checklist before you cancel
Use this checklist to prepare and avoid regrets after you've submitted your cancellation.
- Identify where you subscribed (Apple App Store, Google Play or vimeo.com) by checking your email receipts or payment method history.
- Download or export all videos, project files and analytics reports you wish to keep using Vimeo's download or export tools.
- Note your current access end date so you know exactly when your paid features expire.
- Take a screenshot of your current subscription plan and pricing for your records and in case of a refund dispute.
- Confirm Vimeo's support contact details (help.vimeo.com or email) in case you need to follow up on a refund request.
- Check your email address on file and confirm it matches the one you use for your payment method.
- If requesting a refund, gather evidence of service issues or outages you experienced.
- Cancel through the correct platform (not by deleting the app).
- Save your cancellation confirmation email or screenshot of the confirmation screen.
- Set a calendar reminder for two days after your access period ends to verify no further charges appear on your bank statement.
Contact information for vimeo escalations and refund requests
If you need to escalate a cancellation, request a refund or dispute a charge, knowing where to direct your communication matters.
Vimeo support and refund requests
Contact Vimeo Support through their help centre at help.vimeo.com/contact. Select "Billing and subscriptions" as your issue category, then "Refunds and cancellations." Provide your full name, email address, subscription plan, order number and reason for the refund. Vimeo typically responds within 1-3 business days.
For escalations, Vimeo's corporate address is:
Vimeo Inc.
555 West 18th Street
New York, NY 10011
United States
You can mail a formal refund request or cancellation notice to this address if email support does not resolve your issue. Include a copy of your order receipt, a statement of your cancellation or refund request, and your contact details. Send via registered mail so you have proof of delivery.
Escalating to new zealand's consumer authority
If Vimeo refuses your refund or cancellation request, and you believe you have legal grounds under the Consumer Guarantees Act, contact the Commerce Commission:
Commerce Commission (New Zealand)
Address: 44 The Terrace, Wellington 6011
Phone: 0800 943 600
Website: comcom.govt.nz
File a formal complaint with evidence of your attempts to resolve the issue with Vimeo, copies of your billing statements, any service outages or service failures you documented, and details of how the company failed to meet the Act's standards. The Commerce Commission investigates on your behalf at no cost.
Disputing charges with your bank or card issuer
If Vimeo continues to charge you after cancellation or refuses a refund you're entitled to, you can dispute the charge with your bank or credit card company. Contact your financial institution's dispute resolution team and request a chargeback or reversal. Provide your cancellation confirmation and any correspondence showing Vimeo's refusal to refund or process the cancellation.
This step should be your last resort after Vimeo and the Commerce Commission have not resolved the issue, as it may close your Vimeo account permanently.
Why stopee exists and how we help
Thousands of New Zealand consumers lose money to surprise subscription charges, unclear cancellation processes and unfair refund policies every year. Stopee is here to change that. At Stopee (stopee.com), we've helped thousands of consumers navigate cancellations step-by-step, recover refunds they didn't know they were entitled to, and understand their rights under New Zealand consumer law. Our mission is to ensure that cancelling a subscription is as easy as signing up for one.
Whether you're cancelling Vimeo, managing multiple subscriptions or disputing a charge, Stopee provides the clarity and support you deserve. Visit stopee.com to access our full library of cancellation guides, consumer rights information and direct links to support contacts for hundreds of services.
You have the right to cancel without frustration, and you have the right to refunds when a service fails you. Stopee empowers you to claim both. Start your cancellation today with confidence, knowing exactly what to expect and how to protect your money.