Manage Cheat Happens

How to cancel cheat happens: your complete guide for new zealand users

What cheat happens is and who uses it

Cheat Happens is a US-based online platform that provides game trainers, cheats and modding tools for PC gamers. The service operates on a subscription model, offering monthly, yearly and lifetime membership plans that unlock access to premium downloadable content and software tools for single-player games.

If you've subscribed to Cheat Happens and now want to step away, you're not alone. Stopee has helped thousands of consumers understand their cancellation rights and navigate subscription exits with confidence. This guide covers every cancellation method, your refund options under New Zealand law and the practical steps you need to take right now.

Typical cheat happens users

Most Cheat Happens members are PC gamers seeking trainers or cheat tools for offline games. You may have signed up through the website directly, via PayPal, or through app stores like Apple or Google Play. Billing cycles vary: some users pay monthly (around NZD $8-12), others prefer annual plans or lifetime access (typically NZD $50-150 depending on membership tier).

Why cancellation matters

Cheat Happens charges are recurring by default. If you stop using the service, your card or PayPal account will continue to be charged unless you actively cancel the subscription. Many users discover unwanted charges months after they stopped playing, which is why acting fast matters.

Your consumer rights under new zealand law

Before you cancel, understand what the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) mean for your Cheat Happens subscription.

Digital services and the consumer guarantees act

New Zealand's CGA protects you when you buy goods or services, but digital downloads sit in a grey area. The CGA does not give you an automatic 'change of mind' cooling-off period for digital content once it has been downloaded or the service has started. However, the CGA does guarantee that services must be of acceptable quality, fit for purpose and as described.

If Cheat Happens fails to deliver what was promised (trainers that do not work, access that stops without reason, or broken downloads), you have the right to request repair, replacement or a refund under the CGA. Cheat Happens' claim that no refunds apply to downloaded content may not hold up if the content is faulty or unfit for purpose.

Fair trading act protections

The Fair Trading Act protects you from misleading or deceptive conduct. If Cheat Happens fails to clearly disclose automatic renewal terms, charges you without proper authorisation or makes it unreasonably hard to cancel, you may have grounds to complain to the Commerce Commission. Stopee recommends documenting all communications and billing statements as evidence if you need to escalate.

When to escalate your complaint

If Cheat Happens refuses to cancel or disputes a charge, contact the Commerce Commission (comcom.govt.nz) or your bank's dispute resolution team. Keep all confirmation emails, PayPal receipts and support ticket numbers. New Zealand banks and payment platforms take subscription disputes seriously and will often reverse unauthorised recurring charges within 90 days of your report.

Cancellation methods for cheat happens

Your cancellation path depends on how you signed up and which payment method you used.

Cancel via PayPal (most common method)

If you subscribed through Cheat Happens using PayPal, the fastest route is to cancel the pre-approved payment agreement directly in your PayPal account. This stops future auto-renewals while you retain access until your current billing period ends.

1. Log in to your PayPal account at www.paypal.com.
   • Use your email address and password.
   • If you have two-factor authentication enabled, complete that step.
2. Navigate to Settings (top right, under your account menu).
   • Look for "Payments" or "Pre-approved payments" in the left sidebar.
   • Some PayPal accounts show this as "Automatic payments".
3. Find the Cheat Happens or merchant entry in your active payment agreements.
   • Scroll through the list until you see "Cheat Happens" or the related merchant name.
   • If you see a generic name like "Game trainer subscription", click it to confirm it matches Cheat Happens.
4. Click on the agreement and select "Cancel" or "Remove".
   • PayPal will ask you to confirm the cancellation.
   • Do not skip this step - it is the point where the agreement is actually terminated.
5. Save your PayPal confirmation page or email as proof.
   • Take a screenshot or request a confirmation email from PayPal.
   • This acts as your receipt if there are disputes later.
6. Wait for the end of your current billing cycle.
   • Your access continues until the paid period expires (check your billing date).
   • No new charges will appear after that date.

Pro tip: PayPal cancellations typically take effect within 24 hours, but it can take up to 48 hours for Cheat Happens to sync the update. If you see a charge after cancellation, contact PayPal first - they can often reverse it within minutes.

Cancel directly via cheat happens support

If you signed up through the Cheat Happens website directly (using a credit card, bank account or other non-PayPal method), you must submit a cancellation request to their support team. This method is slower and leaves more room for error, which is why Stopee recommends following every step carefully.

1. Email the Cheat Happens support team at support@cheathappens.zendesk.com.
   • Use the subject line: "Cancel my subscription" or "Cancellation request".
   • Include your full name, email address associated with your account and your order or subscription ID.
   • You can find your subscription ID in your account dashboard or in your billing confirmation email.
2. State clearly that you want to cancel effective immediately.
   • Write: "Please cancel my Cheat Happens subscription and stop all future charges."
   • Do not apologise or over-explain - be direct.
3. Include your billing date and the last four digits of your payment method.
   • This helps support match your request to the correct account.
   • Example: "My subscription renews on the 15th of each month. My payment method is card ending in 1234."
4. Send the email and wait for a response.
   • Cheat Happens typically replies within 24-48 hours on weekdays.
   • Do not assume silence means cancellation - always wait for written confirmation.
5. Receive and save your cancellation confirmation email.
   • Cheat Happens must confirm that your subscription has been cancelled.
   • The confirmation should state the effective cancellation date and confirm no future charges will occur.
   • If you do not receive confirmation within 72 hours, send a follow-up email.

Warning: Do not rely on verbal cancellations over the phone or social media. Always request written confirmation via email. Cheat Happens support can be reached by phone at +1 (201) 701 18213, but email creates a paper trail that protects you if a dispute arises later.

Cancel app store subscriptions (Apple or google)

If you subscribed to Cheat Happens through Apple's App Store or Google Play, you must cancel through those platforms, not through Cheat Happens directly. The app store holds the billing relationship, not the game company.

For iPhone or iPad (Apple): Open Settings, tap your name, select "Subscriptions", find Cheat Happens and tap "Cancel subscription". Apple processes cancellations immediately and confirms via email. You keep access until the end of your current billing period.

For Android (Google Play): Open the Google Play app, tap your profile icon, select "Manage subscriptions", find Cheat Happens and tap "Cancel". Google will confirm your cancellation on screen and via email. Like Apple, your access continues until the paid period ends.

Stopee recommends taking a screenshot of your cancellation confirmation from the app store as proof. Many users mistakenly believe they have cancelled when they have only removed the app from their device - cancelling the subscription itself is what stops the charges.

Cheat happens pricing and plan comparison

Understanding your plan type is essential because refund eligibility differs between monthly, annual and lifetime subscriptions.

Important note on lifetime plans: Cheat Happens defines "lifetime" as the lifetime of the website, not your lifetime as a user. If the platform shuts down or changes its terms, your access may end without refund. Stopee does not recommend lifetime plans for this reason - the company risks the service discontinuing without compensation to members.

Refunds: what you can and cannot recover

This is where disappointment often sets in for cancelled users.

Cheat happens' official refund policy

Cheat Happens' Terms of Service explicitly state: "No refunds or partial refunds are given once personalised software has been downloaded." In practice, this means once you download any trainer or tool, you forfeit the right to a refund under their stated policy. Lifetime memberships are also non-refundable, even if you cancel the same day you purchase.

However, this policy is more aggressive than consumer law allows in New Zealand. The CGA overrides unfair contract terms. If Cheat Happens delivers faulty or broken trainers, or if the service fails to meet the quality standards you were promised, you have the legal right to request a refund regardless of what their Terms say.

When you might qualify for a refund

Stopee's research has identified a few scenarios where refunds become possible:

• Faulty downloads: If a trainer crashes your game, does not work, or is incompatible with your system, the service is unfit for purpose. Request a refund citing the CGA.
• Unauthorised billing: If you discover charges you did not authorise (e.g., a duplicate payment or continued charges after you attempted cancellation), your bank or PayPal can reverse these within 90 days.
• Misleading terms: If Cheat Happens failed to clearly explain that the subscription renews automatically, or if they made cancellation deliberately difficult, the Fair Trading Act may apply. Contact the Commerce Commission.
• Prorated refunds (rare): A handful of users report that support has offered partial refunds for the unused portion of an annual plan if they cancelled early. This is not promised, but it may be worth asking.

How to request a refund

Email support@cheathappens.zendesk.com with the subject "Refund request" and explain why you believe you qualify. State the CGA provision if applicable: "I am entitled to a refund under the New Zealand Consumer Guarantees Act because the service is unfit for purpose." Include your order number, purchase date and specific reason (e.g., "the trainer does not work with my game version").

Expect a firm "no" from their first response. Many companies deny initial requests knowing some users will not push back. If they refuse, escalate to the Commerce Commission (comcom.govt.nz) or ask your bank to dispute the charge if the service is demonstrably faulty.

What happens after you cancel

Cancellation is not immediate - here is the exact timeline you should expect.

Access during your final billing period

Once you cancel, you retain full access to all trainers and downloads until the end of your current paid period. If your subscription renews on the 15th and you cancel on the 1st, you have access until the 14th. No access is cut off midway - you get what you paid for.

Download any trainers or tools you think you might need before the access date expires. Cheat Happens does not guarantee that downloads remain available if your membership lapses, and re-joining requires a new payment.

Account retention and your data

Cheat Happens retains your account record for billing and support purposes, even after cancellation. Your login credentials remain valid, and you can reactivate your subscription by paying again. However, you lose access to premium content and personalised trainers once your period ends.

Downloaded files remain on your device unless you delete them manually. Back up any files you want to keep - Cheat Happens may remove them from their servers after you cancel.

Confirm no future charges

Check your bank statement or PayPal account 5-7 days after your billing date passes. Stopee recommends setting a phone reminder for the day your subscription was supposed to renew. If you see a charge, contact your bank immediately - you have 90 days to dispute recurring billing errors.

Common cancellation mistakes and how to avoid them

Cancellation sounds simple, but small errors leave you vulnerable to continued billing and confusion.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error Stopee sees. Removing the Cheat Happens app from your phone or computer does not cancel your subscription. You can delete the app tomorrow and still be charged next month. Always cancel through your PayPal, app store or support email first. Only then delete the app if you wish.

Mistake 2: assuming email support will follow up

Cheat Happens support does not automatically send reminder emails or proactive confirmations. If you email them once and do not hear back within 72 hours, your cancellation request may have been lost or ignored. Send a follow-up email with "FOLLOW-UP: Cancellation request from [date]" in the subject line. Document the timestamp of your original email.

Mistake 3: not keeping proof of cancellation

Cheat Happens may deny you ever cancelled if you cannot prove it. Save every confirmation email, PayPal receipt, support ticket number and app store cancellation screenshot. Create a folder on your computer or cloud storage labelled "Subscriptions - Cancellations" and store everything there. If a dispute arises months later, you will thank yourself.

Mistake 4: cancelling through the wrong channel

If you signed up via PayPal, cancelling directly through Cheat Happens' support team may not work - PayPal still has the active payment agreement and will authorise charges. Use the same channel you signed up through. PayPal cancellations must happen in PayPal, app store cancellations in the app store, and direct signups through support email.

Cancellation checklist for cheat happens

Use this step-by-step checklist to ensure your cancellation is complete and protected.

Why you might want to cancel cheat happens

Cheat Happens can be a great resource for game trainers, but there are legitimate reasons users cancel.

Reasons to cancel

• You finished your game: Single-player games end. Once you complete the story, trainers become redundant and the subscription fee feels like waste.
• You moved to multiplayer gaming: Most online games ban trainers and cheats. If you shifted to competitive play, Cheat Happens no longer serves you.
• Cost is no longer justified: If you play fewer than a few hours per month, the NZD $10-12 monthly fee adds up. Over a year, that is NZD $120+ for a service you barely use.
• Trainers stopped working: Game updates often break trainers. If your favourite trainers no longer function and Cheat Happens' support is slow to update them, the service loses value.
• You found alternatives: Free trainer sites and modding communities (Nexus Mods, for example) offer similar tools without recurring fees. Some users switch when the cost-benefit equation shifts.

Staying in control: key takeaways

Cheat Happens' cancellation process is straightforward if you know which channel to use and how to document your request. PayPal cancellations are fast and low-risk. Direct email cancellations require patience and follow-up. Either way, your New Zealand consumer rights protect you if the company charges you after cancellation or refuses to honour a legitimate refund request under the Consumer Guarantees Act.

Stopee has guided thousands of New Zealand consumers through subscription exits like this one. The key is acting now, not waiting for the next charge to surprise you. Cancel today through your PayPal account or email support - save your confirmation - and check your bank statement when your renewal date passes. If anything goes wrong, escalate to the Commerce Commission or your bank. You have legal backing, and companies know it.

Visit Stopee.com for more guides on cancelling subscriptions, understanding your consumer rights and avoiding recurring billing traps. We are here to help you take control of your subscriptions and your money.

Cheat happens contact and cancellation address

Cheat Happens is a US-based service with no physical office in New Zealand.

If Cheat Happens refuses to cancel or disputes your refund claim, contact the Commerce Commission (comcom.govt.nz) or your bank's dispute resolution service. New Zealand law is on your side if you have evidence of unauthorised charges or faulty service delivery. Stopee recommends keeping all documentation for at least one year after cancellation in case you need to escalate.