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Cancel The Elder Scrolls Online (Eso): Step-by-Step
How to cancel the elder scrolls online (ESO) subscription in new zealand
Understanding the elder scrolls online (ESO) and your subscription
The Elder Scrolls Online (ESO) is a massively multiplayer online role-playing game set in the Elder Scrolls universe where you explore the realm of Tamriel, complete quests, and engage with thousands of other players worldwide.
ESO operates on a hybrid model: you can play the base game with a one-time purchase, but the ESO Plus subscription unlocks additional benefits including access to all DLC chapters, a monthly allowance of crowns (premium currency), and the Craft Bag-a storage feature essential for serious crafters.
Stopee understands that managing gaming subscriptions can feel overwhelming, especially when you're juggling multiple services. That's why we've created this clear, step-by-step guide to help you cancel ESO in New Zealand without running into frustrating roadblocks.
What ESO plus includes and costs
ESO Plus membership grants you immediate access to all DLC expansions, 1650 crowns monthly, unlimited storage through the Craft Bag, and experience-boosting perks-all for approximately NZD $16-18 per month depending on your region and current promotions.
You can also purchase chapters separately or grab cosmetic items and convenience features through the Crown Store, but these are one-time purchases and won't auto-renew.
Subscription vs. one-time purchases
The key distinction: ESO Plus is a recurring subscription that renews automatically each billing cycle, while game chapters (like Blackwood or High Isle) are one-time purchases you own forever once bought.
If you've purchased through Steam, Xbox, PlayStation, or the ESO PC/Mac store directly, your cancellation method depends on where you bought the subscription-this matters, and Stopee will walk you through each platform below.
Why cancel the elder scrolls online (ESO)
You might cancel ESO for several legitimate reasons.
Common reasons to cancel
You've finished the content you wanted to experience and don't need monthly crowns or DLC access right now. You're temporarily stepping away from gaming to manage finances or life commitments. You've realised the subscription cost doesn't justify your playtime, or you'd prefer to return only when major updates release.
Perhaps you're testing whether ESO Plus actually adds value for your playstyle, or you want to downgrade to a free-to-play experience without the monthly charge hanging over your account.
These are all valid reasons, and cancelling doesn't delete your account or character progress-your data stays safely stored.
What you'll lose after cancellation
Once your paid period expires, you lose access to all DLC content (you can't enter DLC zones), the unlimited Craft Bag reverts to a limited inventory, and you stop receiving monthly crowns.
You keep all one-time purchases (crowns you've already bought, cosmetics you own, chapters you purchased separately) and your character data remains intact, so returning is always possible.
How to cancel the elder scrolls online (ESO)
Your cancellation process depends entirely on which platform hosts your subscription-PC/Mac, Steam, Xbox, or PlayStation-and Stopee has mapped out each pathway to ensure you cancel correctly on your first attempt.
Cancel ESO plus on PC and mac (official ESO account)
If you subscribe directly through the ESO website using your Bethesda account, follow these steps:
- Visit the official ESO account portal at eso.bethesda.net and log in with your username and password.
- Navigate to your account settings and select "Manage Membership" or "Subscriptions".
- Locate your active ESO Plus subscription and click "Cancel Membership".
- Review the cancellation notice-you'll see confirmation that your membership will not renew after the current billing period ends.
- Confirm the cancellation by clicking the final "Cancel" button; the system will display a confirmation banner and send an email to your registered address within minutes.
- Your account status will show "Subscription: Cancelled" or similar, with your current benefits active until the period expires.
Pro tip: Take a screenshot of the cancellation confirmation email-it's your proof of cancellation and useful if billing issues arise later.
Cancel ESO plus on steam
Steam handles subscriptions independently from the ESO account portal.
- Open the Steam client on your computer.
- Click your username in the top-right corner and select "Account Details".
- From the left sidebar, choose "Manage Subscriptions".
- Find "The Elder Scrolls Online" in your subscription list.
- Click "Edit" next to the ESO Plus subscription.
- Select "Cancel my subscription" and confirm your choice.
- Steam will update your subscription status; the "Next Billing Date" field will no longer appear or will show "Cancelled".
Warning: Steam refunds are limited to 14 days if you've subscribed but haven't accessed the service heavily. If you're cancelling mid-cycle, check Steam's refund eligibility before proceeding.
Cancel ESO plus on xbox
Xbox subscriptions are managed through Microsoft's account system, not ESO's.
- Visit the Microsoft account management portal at account.microsoft.com.
- Sign in with your Xbox Live credentials.
- Navigate to "Your info" or "Subscriptions" (exact location varies by account type).
- Locate "The Elder Scrolls Online Plus" in your active subscriptions list.
- Click "Manage" or "Edit subscription".
- Select "Turn off auto-renewal" or "Cancel subscription".
- Confirm cancellation; you'll receive a confirmation email from Microsoft within 24 hours.
Pro tip: If you're having trouble finding the subscription in your Microsoft account, contact Xbox Support directly at support.xbox.com-they can locate and cancel it for you in minutes.
Cancel ESO plus on PlayStation
PlayStation also manages subscriptions independently through Sony's system.
- Log into your PlayStation Network (PSN) account on the official PSN website at accounts.playstation.com.
- Navigate to "Subscriptions" or "Account" > "Subscriptions".
- Find "The Elder Scrolls Online Plus" in your active list.
- Click "Cancel Subscription".
- Follow the on-screen prompts and confirm the cancellation.
- You'll receive a confirmation email from Sony confirming your subscription will not renew.
Alternatively, you can cancel directly from your PS4 or PS5 console: Settings > Users and Accounts > Subscriptions > Manage Subscriptions > The Elder Scrolls Online Plus > Cancel Subscription.
Warning: PlayStation has a 14-day refund window for subscriptions even if you've used them. If you're within 14 days of purchase, you may qualify for a partial refund-check Sony's refund policy at playstation.com/nz before confirming cancellation.
Cancel ESO store purchases and pre-orders
If you purchased chapters or pre-orders directly through the ESO PC/Mac store (rather than subscribing), you'll need to contact ESO support.
- Visit the ESO support portal at support.elderscrollsonline.com.
- Click "Submit a Request" or "Contact Support".
- Select "Billing & Payments" as your issue category.
- Describe your purchase clearly: what you bought, when you bought it, and why you're requesting cancellation.
- Include your order number if available.
- Submit your ticket and monitor your email for a response-ESO support typically replies within 24-48 hours.
Stopee notes that ESO store purchases cannot be self-cancelled from your account dashboard; support intervention is required, so patience is essential.
What happens after you cancel the elder scrolls online (ESO)
Cancelling can feel uncertain, especially if you're unsure what you'll lose immediately versus later-let's clarify exactly what changes and when.
Immediate effects on your account
The moment you confirm cancellation, your account status updates to "Subscription Cancelled" or similar. However, you retain full ESO Plus benefits-DLC access, monthly crowns, Craft Bag-until your current billing period expires.
You can continue playing DLC zones, storing unlimited items in the Craft Bag, and accessing all premium content without interruption until the final day of your paid period.
What changes when your period expires
On the day your subscription ends, you lose access to all DLC zones (you cannot enter them without resubscribing), the Craft Bag shrinks to a limited inventory, and future monthly crowns stop arriving.
Your character data, base-game progress, purchased crowns, and owned cosmetics remain permanently attached to your account.
Auto-renewal is disabled
Cancellation permanently disables auto-renewal, so you will not be charged again unless you manually resubscribe.
Check your account dashboard or platform subscription page 7 days before your period expires to confirm the "Next Billing Date" field is gone or clearly marked "Cancelled"-this visual confirmation prevents surprise charges.
Will you get a refund for the elder scrolls online (ESO)
Refunds are the question that matters most, and the answer depends on when you're cancelling and where you purchased your subscription.
ESO's standard refund policy
ZeniMax (ESO's publisher) states that refunds are not permitted except where required by local law. This means a full refund for a used subscription is unlikely unless you fall into a specific exception.
However, "local law" is crucial-New Zealand has robust consumer protections that may override ZeniMax's blanket no-refund policy.
New zealand consumer protections and your rights
The Consumer Guarantees Act 1993 (CGA) protects you when you purchase digital services like ESO Plus. Under the CGA, digital content must be of acceptable quality, fit for purpose, and match the description provided.
If ESO Plus fails to deliver these promises-for example, the service is unavailable, DLC zones are inaccessible, or functionality is broken-you have grounds to request a refund or compensation.
Additionally, if you cancel within 14 days of purchase and meet the eligibility criteria on your platform (Steam, PlayStation, Xbox), you may qualify for a partial or full refund regardless of usage.
| Platform | Refund window | Conditions |
|---|---|---|
| Steam | 14 days from purchase | Less than 2 hours of playtime; refund applied after request processing (3-5 business days) |
| PlayStation Store (NZ) | 14 days from purchase | Subscription not yet renewed or heavily consumed; Sony reserves the right to deny refunds for used services |
| Xbox Game Pass | 14 days from purchase | Service not substantially accessed; refund applied to your Microsoft account balance |
| ESO official store | None stated | Contact support for exceptions; CGA protections may apply in New Zealand |
How to request a refund
Your refund request process depends on your platform.
Steam refund request
- Visit your Steam account at steampowered.com and log in.
- Click "Support" at the top of the page.
- Select "Steam Purchase" or your ESO subscription.
- Click "I would like a refund".
- Choose your reason (e.g., "I changed my mind" or "Not as described").
- Submit your request; Steam reviews and responds within 3-5 business days.
PlayStation refund request
- Visit the PlayStation Support website at support.playstation.com/nz.
- Log into your PSN account.
- Select "Refund" as your topic.
- Describe your subscription purchase and reason for refund.
- Submit; Sony responds within 24-48 hours (responses often offer store credit instead of cash refunds).
Xbox refund request
- Visit account.microsoft.com and log in.
- Navigate to "Your info" > "Purchase history".
- Find your ESO Plus subscription purchase.
- Click "Report a problem".
- Select "I'd like a refund" and explain your reason.
- Microsoft reviews within 24 hours; refunds appear as account credit.
ESO official store or CGA claim
- Contact ESO support at support.elderscrollsonline.com with your order details and reason for refund.
- If ESO declines, escalate to the Commerce Commission (comcom.govt.nz) citing the Consumer Guarantees Act as your legal basis-this signals you're serious and often prompts reconsideration.
- Document all communication for your CGA claim.
Stopee recommends keeping all email confirmations and screenshots of your subscription status. These documents are your leverage if a refund dispute escalates.
Common mistakes when cancelling the elder scrolls online (ESO)
Cancelling subscriptions can feel stressful, and it's easy to make oversights that cost you money or access-we've seen these errors countless times, and we want to help you avoid them.
Forgetting to cancel on the correct platform
If you subscribed via Steam but try to cancel on the ESO website, your subscription remains active and continues charging. Each platform manages its own billing.
Double-check where your card is being charged: open your credit card statement or bank app, find the ESO charge, and note the merchant name (Steam, Microsoft, Sony, or Bethesda)-that's your cancellation location.
Confusing "Cancel" with account deletion
Cancelling your subscription does not delete your account or character data. Your account remains active; you simply lose premium benefits after your paid period expires.
If you want to delete your account entirely (a different action), contact ESO support separately-data deletion is permanent and separate from subscription cancellation.
Not checking for auto-renewal confirmation
After cancelling, verify within 7 days that your "Next Billing Date" field is gone or marked "Cancelled". If it still shows a future date, your cancellation didn't process; contact support immediately.
Many unintended charges occur because users assumed cancellation worked without confirming.
Waiting until the last day to cancel
If you cancel on the final day of your billing cycle, you've already paid for that full month-you won't get a partial refund for the unused days.
Cancel as soon as you know you won't renew; you'll still enjoy benefits until the period ends naturally, but you've minimized the charge.
Ignoring platform refund windows
Steam and PlayStation offer 14-day refund windows. If you cancel on day 15, you've missed the window entirely.
If you're unhappy within 14 days, request a refund immediately through the platform-don't just cancel and hope; the refund and cancellation are separate actions.
Pricing and subscription comparison
Understanding what you're paying for helps clarify whether cancelling makes sense or if adjusting your subscription timing might save more money.
| Subscription type | Cost (approx.) | Billing cycle | What's included |
|---|---|---|---|
| ESO Plus (monthly) | NZD $16-18 | 30 days (auto-renews) | All DLC, 1650 crowns, Craft Bag, XP boost |
| ESO Plus (3-month pre-pay) | NZD $42-45 | 90 days (auto-renews) | All DLC, 1650 crowns/month, Craft Bag, XP boost |
| ESO Plus (annual pre-pay) | NZD $156-165 | 365 days (auto-renews) | Best value if you play consistently; all DLC, 1650 crowns/month, Craft Bag, XP boost |
| Base game only | One-time NZD $30-60 | No renewal | Base game content; no DLC access, limited storage, no monthly crowns |
| Chapters (one-time) | NZD $35-50 each | No renewal | Specific expansion content; permanent access once purchased |
If you're on a monthly subscription and plan to return in 6 months, cancelling now costs nothing extra. However, if you're on an annual pre-pay and cancel mid-year, you won't recover the unused months-this is where Stopee's transparency matters most.
Your consumer rights and escalation options
If ESO refuses to cancel, ignores your refund request, or continues charging you after cancellation, New Zealand law is on your side.
Consumer guarantees act (CGA) protections
The CGA protects consumers purchasing digital services in New Zealand. If ESO Plus doesn't meet acceptable quality standards or fails to perform as described, you can claim damages or demand a refund.
Examples: the service is unavailable for extended periods, DLC zones are inaccessible, or your account is locked due to a billing error despite cancellation.
Escalation to the commerce commission
If you exhaust ESO support and the company refuses your legitimate refund or cancellation claim, escalate to the Commerce Commission (comcom.govt.nz).
File a formal complaint citing the Consumer Guarantees Act. The Commerce Commission investigates unfair trading practices and can force refunds or penalties.
Chargeback with your bank
If ESO continues charging you after cancellation, contact your bank or credit card provider and dispute the charge as "unauthorized" or "service no longer rendered".
Provide your cancellation confirmation email and proof that you cancelled. Most banks reverse the charge within 10 business days.
Checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from oversights.
Before you cancel
- Verify which platform you subscribed through (Steam, PlayStation, Xbox, or ESO official site).
- Note your current billing date and next renewal date.
- Take a screenshot of your current account subscription status.
- Decide if you want a refund (within 14-day window) or just want to stop future charges.
During cancellation
- Log into the correct platform account (not ESO if you subscribed via Steam, for example).
- Navigate to subscriptions and locate ESO Plus.
- Click "Cancel" and confirm-do not stop at the warning screen.
- Take a screenshot of the cancellation confirmation page.
After cancellation
- Wait 5-10 minutes and check your email for a confirmation message.
- Log back into your account and verify the subscription status shows "Cancelled" or no "Next Billing Date".
- Set a calendar reminder for 3 days before your period ends to confirm no renewal date has reappeared.
- Monitor your bank statement for the next 30 days to ensure no surprise charges.
- If a refund was requested, check for credit within 5-10 business days (Steam, PlayStation, Xbox).
Summary and next steps with stopee
Cancelling The Elder Scrolls Online (ESO) is straightforward once you identify your platform and follow the exact steps Stopee has outlined above.
Whether you're stepping away temporarily, managing finances, or simply ready to explore other games, cancellation doesn't erase your progress-your account and characters remain intact, waiting for you to return.
New Zealand's Consumer Guarantees Act protects you if ESO fails to deliver its promises, and platform refund windows (14 days on Steam and PlayStation) offer additional safeguards if you cancel within the first two weeks.
Stopee has helped thousands of consumers cancel streaming services, gaming subscriptions, and recurring payments by providing clarity, step-by-step instructions, and legal grounding. We understand that navigating subscription cancellation feels daunting, but armed with the right information, you're in control.
If you encounter difficulties cancelling ESO, your bank statement shows unauthorized charges, or ESO support ignores your refund request, reach out to Stopee at stopee.com for personalized guidance-we're here to empower you to take action and reclaim your money.
Contact information for escalation
If you need to escalate an ESO cancellation or refund dispute beyond support, use these official channels:
- Commerce Commission (New Zealand): comcom.govt.nz - File a consumer complaint if ESO violates the Consumer Guarantees Act.
- ESO Support Portal: support.elderscrollsonline.com - Your first contact for cancellation or refund issues; responses typically arrive within 24-48 hours.
- Your bank or credit card provider: Dispute unauthorized charges or services not rendered via your card issuer's dispute process.
Stopee is your trusted partner in cancellation. Visit stopee.com today to explore guides for cancelling other subscriptions, and remember: you have the right to cancel, and you deserve clarity every step of the way.