Manage The Elder Scrolls Online

How to cancel the elder scrolls online and keep your account safe

What is the elder scrolls online

The Elder Scrolls Online (ESO) is a massively multiplayer online role-playing game that lets you explore the world of Tamriel alongside thousands of other players. You can buy the base game once and play it forever, or subscribe to ESO Plus for ongoing perks like access to all DLC chapters, a Craft Bag, and monthly crowns.

How ESO pricing works

ESO offers flexible purchasing: you buy the base game outright, then choose whether to add a monthly subscription. Many New Zealand players subscribe to ESO Plus for convenience, but you can cancel anytime without losing your character or progress. The way you manage your subscription depends entirely on where you bought it - whether that's the official ESO website, Steam, PlayStation Store, Xbox Game Pass, or mobile platforms.

Platforms you can play on

ESO runs on PC and Mac via the official launcher, Steam, PlayStation, Xbox, and mobile devices. Each platform handles cancellations differently, so you'll need to follow the steps specific to where you purchased your subscription. This is where many players get stuck, and Stopee has helped thousands of consumers navigate exactly this situation.

Why you might want to cancel the elder scrolls online

There are plenty of legitimate reasons to step away from ESO. You might have finished the story content, found another game that suits you better, hit a busy period in life, or simply decided the subscription cost no longer makes sense for your budget.

Common reasons to cancel

• You've completed the storylines and chapters you wanted to experience
• You're taking a break but want to keep your character (which you can do after cancelling)
• The monthly subscription fee doesn't align with how often you're actually playing
• You prefer other multiplayer games or want to explore single-player alternatives
• Financial pressure means you need to cut discretionary spending right now

What you keep after cancelling

Here's the good news: cancelling ESO Plus does not delete your account or characters. Your progress, inventory, purchased items, and crowns all stay with you forever. You simply lose access to the subscription benefits (like DLC chapters and the Craft Bag) until you resubscribe.

Your consumer rights under new zealand law

New Zealand consumers have protections that apply to subscriptions like ESO Plus, and Stopee believes you should understand them before you cancel.

Consumer guarantees act protections

Under the Consumer Guarantees Act, you have the right to a refund or replacement if a service is not of acceptable quality, not fit for purpose, or not delivered within a reasonable timeframe. If ESO is not working correctly on your platform, you have grounds to request a refund. If the subscription service is faulty or misleading, you can escalate to the Commerce Commission.

Your 14-day cooling-off right on PlayStation

If you purchased ESO through the PlayStation Store in New Zealand, you have 14 days from purchase to cancel and request a refund, provided you haven't downloaded or streamed the content. This is a statutory right under New Zealand consumer law, and PlayStation must honour it if you act within the window.

What to do if a company refuses to refund

If Bethesda, ZeniMax, or your platform refuses a refund you're entitled to under New Zealand law, you can complain to the Commerce Commission or seek advice from Citizens Advice Bureau. Stopee recommends documenting every communication and keeping proof of purchase.

How to cancel the elder scrolls online by platform

Your cancellation steps depend entirely on where you bought your subscription - follow the exact pathway for your platform to avoid getting stuck.

Cancel on PC, mac, or the ESO official site

If you subscribed directly through the Elder Scrolls Online website, use this method.

1. Go to account.elderscrollsonline.com and sign in with your email and password
2. Find the "Manage Membership" section in your account settings
3. Click "Cancel Membership"
4. Confirm your cancellation by clicking the final confirmation button
5. You'll see a green success banner on screen and receive a confirmation email within minutes
6. Your ESO Plus benefits continue until the end of your current billing period - you won't lose access today

Pro tip: Take a screenshot of the confirmation page and save the confirmation email. You'll need this proof if you ever dispute the charge or need to re-subscribe later.

Cancel on steam

If you subscribed through Steam, you must cancel via Steam - the ESO website won't let you manage a Steam subscription.

1. Open the Steam client on your computer
2. Click your username in the top-right corner and select "Account Details"
3. Click the "Manage Subscriptions" link on the left sidebar
4. Find "The Elder Scrolls Online Plus" in your active subscriptions
5. Click "Cancel" next to it
6. Confirm the cancellation in the pop-up window
7. You'll see "Cancelled" displayed under "Next Billing Date" - this confirms your cancellation worked

Warning: If you don't see "Cancelled" listed within a few minutes, refresh the page or wait 10 minutes. Steam sometimes takes a moment to sync the change.

Cancel on PlayStation (New zealand)

PlayStation Store subscriptions are managed through your Sony account, not through ESO itself.

1. Go to your PlayStation console or visit account.playstation.com
2. Sign in with your PSN email and password
3. Navigate to your "Subscriptions" section (usually under Account Settings or Billing)
4. Find "The Elder Scrolls Online Plus" in your active subscriptions
5. Click "Cancel Subscription" or "Turn off Auto-Renewal"
6. Confirm the cancellation
7. You'll receive a confirmation email from Sony within hours

New Zealand PlayStation customers can request a refund within 14 days of purchase if you haven't started using the service - mention this when you contact PlayStation Support if needed.

Cancel on xbox game pass or xbox subscription

Xbox manages subscriptions through your Microsoft account.

1. Visit account.microsoft.com and sign in
2. Go to "Services and Subscriptions" or "Subscriptions"
3. Find "The Elder Scrolls Online Plus" in your list
4. Click "Manage" or "Cancel"
5. Confirm your cancellation
6. Microsoft sends a confirmation email

Pro tip: If you're on Xbox Game Pass, ESO Plus may be included as part of your Game Pass membership. In that case, you don't need to cancel ESO Plus separately - it ends when your Game Pass subscription ends.

Cancel on apple app store (iOS)

If you subscribe through an iOS app or via your Apple ID, you'll manage it in Apple's subscription settings.

1. On your iPhone or iPad, go to Settings
2. Tap your name at the top
3. Select "Subscriptions"
4. Find "The Elder Scrolls Online" or "ESO Plus"
5. Tap it and select "Cancel Subscription"
6. Confirm you want to cancel
7. You'll see the cancellation confirmed on screen

New Zealand consumers can request a refund via Apple's web form at reportaproblem.apple.com if you believe you're entitled to one under the Consumer Guarantees Act.

Cancel on google play (Android)

Android subscriptions are managed through your Google Play account.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "The Elder Scrolls Online" or "ESO Plus"
5. Tap it and select "Cancel Subscription"
6. Confirm the cancellation
7. Google sends you a confirmation email

What happens after you cancel the elder scrolls online

It's natural to wonder what you lose and what you keep once your subscription ends - Stopee wants you to feel confident about your decision.

Your benefits end at the right time

When you cancel ESO Plus, your subscription perks continue until the end of your current billing cycle. If you paid on the 15th and cancel on the 20th, you keep DLC access and the Craft Bag until the 15th of next month. After that date, your access to those benefits stops automatically - you won't be charged again.

Your account and character remain yours

Your character, progress, inventory, and purchased items stay in your account permanently. You can log back in anytime, even years later, and find everything exactly as you left it. Crowns you've bought also remain in your account after cancellation.

Reactivating is simple

If you change your mind, you can resubscribe to ESO Plus through the same platform at any time using the same account. Your character will be waiting for you, and you'll immediately regain access to DLC chapters and subscription perks.

Will you get a refund from ESO

Refund eligibility depends on your platform and the reason you're cancelling - Stopee recommends understanding your options before you make the request.

ZeniMax and bethesda's refund policy

ZeniMax (the company behind ESO) states that refunds are only granted when required by local consumer law. Otherwise, subscriptions are generally non-refundable. However, this doesn't mean you can't request one if you have valid grounds - it means you need to explain why you deserve one under New Zealand consumer protections.

Refunds on PlayStation store (New zealand)

PlayStation Store gives you 14 days from purchase to cancel and request a refund if you haven't downloaded, streamed, or used the content. This is your statutory right under New Zealand law. After 14 days, refunds are at PlayStation's discretion.

Refunds via apple app store

Apple allows refund requests for subscriptions within a reasonable timeframe. Use the web form at reportaproblem.apple.com to request one, and explain why you're entitled to it. New Zealand consumers retain statutory rights even if Apple's standard policy says otherwise.

Refunds via google play

Google Play typically treats subscription charges as final, but you can request a refund within 48 hours of the charge if you haven't used the service. After 48 hours, refunds are rare unless the service is faulty.

Refunds for ESO website purchases

If you subscribed directly at account.elderscrollsonline.com, contact Bethesda Support and explain your situation with proof of purchase. Mention the Consumer Guarantees Act if the service isn't working correctly or was misleading. Stopee recommends being specific about why you deserve a refund - vague requests are easier to deny.

ESO plus pricing and plans

Understanding what you're paying for helps you decide whether cancellation makes sense for your budget and gameplay.

Prices may change due to promotions or regional store updates. If you play only a few hours per month, the monthly plan gives you flexibility to cancel anytime. If you play consistently, the 12-month plan saves money but locks you in for a year.

Common mistakes to avoid when cancelling ESO

Cancelling subscriptions can feel overwhelming, especially when multiple platforms are involved - but these mistakes are easy to sidestep if you know them.

Mistake 1: trying to cancel on the wrong platform

Many players log into account.elderscrollsonline.com and look for a cancel button, but if they subscribed through Steam or PlayStation, there's no button there. The ESO website only controls subscriptions bought directly from ESO. Check your original purchase receipt to confirm which platform you used, then follow that platform's cancellation steps.

Mistake 2: confusing ESO plus with the base game

You can't cancel the base game (you own it forever), but you can cancel the ESO Plus subscription. If you're confused about which one you want to cancel, log into your account and look for "Subscriptions" or "Memberships" - that's what you're cancelling. Stopee recommends taking a screenshot before you hit cancel so you have proof.

Mistake 3: not checking your cancellation status

After you cancel, verify it worked. Log back into your account settings 5-10 minutes later and confirm it says "Cancelled" or "None" under "Next Billing Date." If it still shows an active subscription, try cancelling again or contact support.

Mistake 4: missing the 14-day PlayStation refund window

If you subscribed via PlayStation Store, you have exactly 14 days to request a refund without downloading or using the service. After day 14, PlayStation's policy becomes much stricter. Mark your calendar if you're on the fence.

Mistake 3: not reading the email confirmation

Platforms send cancellation confirmation emails within minutes. Read it carefully - it tells you your final billing date and confirms no future charges. If you don't receive it within 15 minutes, check your spam folder or contact support. Save this email for at least 12 months.

How to know if cancellation is right for you

Before you cancel, ask yourself these questions honestly - Stopee wants your decision to feel confident, not rushed.

Your cancellation checklist for the elder scrolls online

Use this checklist to ensure you've handled everything before you cancel - Stopee has helped thousands of consumers feel confident with this exact process.

• Identify which platform you subscribed on (ESO website, Steam, PlayStation, Xbox, Apple, or Google Play)
• Log into that platform's account settings to confirm your subscription is active
• Follow the cancellation steps for your specific platform (see the section above)
• Take a screenshot of the confirmation screen
• Save the confirmation email when it arrives
• Log back in 10 minutes later to verify "Cancelled" appears next to your subscription status
• Check your calendar for the final billing date so you know when benefits end
• If you're owed a refund, submit your request within 14 days with proof of purchase
• Keep all confirmation emails for 12 months in case of disputes

Contacting bethesda and ZeniMax for support

If you run into trouble cancelling or believe you're entitled to a refund, here's how to escalate your request.

Bethesda support contact options

Visit support.bethesda.net and select "The Elder Scrolls Online" from the game list. Fill out the contact form and describe your issue clearly. Include your account email, proof of purchase, and the exact platform where you subscribed. Bethesda typically responds within 48 hours.

Escalation to ZeniMax customer service

If Bethesda Support doesn't resolve your issue, you can escalate to ZeniMax Customer Service. The mailing address for complaints is:

ZeniMax Customer Service
ZeniMax Media Inc.
1801 Tech Drive
Rockville, MD 20850
United States

Warning: This is a US address, so mail will take 2-3 weeks to arrive. For urgent issues, email Bethesda Support instead and ask for escalation.

New zealand consumer complaints escalation

If a company refuses to honour your consumer rights, contact the Commerce Commission at comcom.govt.nz. You can also seek free advice from Citizens Advice Bureau or contact your local community law service. Stopee recommends documenting every step of your complaint before you escalate to authorities.

Your next steps with stopee

Cancelling The Elder Scrolls Online subscription is straightforward once you know which platform you're on and what your rights are. Follow the step-by-step instructions for your device, save your confirmation, and check that it worked. If you're entitled to a refund under New Zealand consumer law, request it within 14 days with proof of purchase - don't assume you're ineligible.

Your account and character remain yours forever after cancellation, so you can always return to Tamriel later if you want to. Stopee has helped thousands of consumers cancel subscriptions with confidence, understand their rights, and get refunds they deserve. Whether you're taking a break or moving on to a new game, you're in control of your choices.

Head to stopee.com now to explore your options, check your platform-specific cancellation steps one more time, and take action with full confidence.