Manage Better

How to cancel better: your step-by-step guide to stopping your subscription

What is better

Better is a membership service offering guided fitness, wellbeing and mental health programs delivered through apps and web subscriptions. You access routines, yoga classes, strength training and meditation content designed to support your health from home.

Services and plans

Better offers different membership tiers, each with varying access levels. The Plus Membership gives you core mobility and wellbeing routines. The All Access Membership unlocks the full library of programs. The Challenge Membership focuses on goal-driven programs with structured challenges.

You can subscribe through your iPhone, Android device, or the Better website. Billing happens weekly, monthly, or annually depending on your plan choice and purchase channel.

How better charges you

Better bills you automatically through the platform where you subscribe. If you sign up via the App Store, Apple handles your payment. If you use Google Play, Google processes your charges. Web subscriptions bill directly through Better's payment system.

Charges recur at your chosen interval until you cancel. Most members don't realise they can stop auto-renewal immediately, even if they've paid for the full year.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act protects you when you buy digital services like Better. Understanding these rights is essential before you cancel.

What the consumer guarantees act covers

The Consumer Guarantees Act says that services must be of acceptable quality, fit for purpose, and match their description. If Better fails to deliver on any of these promises, you have rights regardless of what their terms say.

You can claim a refund, repair, or replacement if the service doesn't meet these guarantees. You don't need a 14-day "change of mind" window; your protection comes from the law itself.

When you can claim a refund

If Better's service is faulty, crashes repeatedly, doesn't match the description, or isn't fit for what you paid for, you can request a refund under the Consumer Guarantees Act. You have up to 6 years to make a claim, though acting quickly strengthens your case.

If you're simply changing your mind without a service fault, you're not automatically entitled to a refund. However, if you purchased through the App Store or Google Play, you may have additional options through Apple or Google's policies.

How to cancel better by purchase channel

Your cancellation method depends on where you originally subscribed. Stopee recommends cancelling through the same channel to avoid confusion and ensure the cancellation takes effect immediately.

Cancel better on your iPhone (App store)

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find Better in your active subscriptions list.
5. Tap Better and select "Cancel Subscription".
6. Confirm your cancellation when prompted.

Pro tip: Apple shows you the exact date your access ends. Take a screenshot so you have proof of the cancellation date. You can also cancel through reportaproblem.apple.com if you prefer managing it on a computer.

Cancel better on android (Google play)

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find Better in your list.
6. Select "Cancel subscription" and confirm.

Warning: Google Play sometimes shows a confirmation message that tries to keep you subscribed. Read carefully and select "Cancel subscription" again if needed. Your access continues until the end of your billing period.

Cancel better through the website

1. Log into your Better account on their website.
2. Navigate to your account settings or subscription management page.
3. Locate your active subscription details.
4. Select the option to cancel or manage your subscription.
5. Follow the prompts to confirm cancellation.

Pro tip: Web cancellations process faster and give you immediate confirmation. Save your confirmation email as evidence of cancellation.

Cancel better by post

If you're uncomfortable cancelling online or your account settings don't respond, you can cancel by sending a written request to Better's registered address. This method takes longer but provides a paper trail.

1. Write a clear cancellation letter with your full name, email address, phone number, and account details.
2. State your subscription plan and when you started.
3. Include your most recent payment reference or invoice number if you have it.
4. Send your letter by recorded delivery to the address below.
5. Keep your proof of posting until you receive written confirmation of cancellation.

Send your postal cancellation to:

One Partner Limited (trading as Better Finance)
Registered Office, Auckland, New Zealand

Warning: Postal cancellation can take 10 to 14 business days to process. Your subscription may continue during this time, so you may be charged again before the cancellation takes effect. Use recorded or tracked post so you can prove delivery if a dispute arises.

What happens after you cancel better

Cancelling doesn't immediately cut your access; instead, you lose access when your current billing period ends. Understanding this timeline prevents unwanted surprises.

Your access timeline after cancellation

When you cancel, Better stops charging you on your next billing date. However, you keep full access to all content until that date arrives. If you're on a monthly plan, you have the rest of the month. If you're on an annual plan, you keep access for the remainder of the year.

Stopee recommends noting this end date in your calendar. Some members forget when their paid access expires and believe they still have a valid subscription.

Auto-renewal and re-subscription

Once you cancel, auto-renewal turns off. Better won't charge you again unless you manually re-subscribe. You're in full control; there are no hidden re-subscriptions or surprise charges after cancellation.

If you want to return to Better later, you simply re-subscribe using your existing account or by creating a new one.

What happens to your account data

Cancelling your subscription doesn't delete your account. Your fitness history, settings, and saved routines remain unless you request permanent deletion. You can log back in at any time to view this data.

If you want your account and all personal data fully deleted, check Better's privacy settings or contact their support team directly. The deletion process takes time, so submit the request as soon as you decide you won't return.

Will you get a refund when you cancel better

Refund eligibility depends on your reason for cancellation and where you purchased. Stopee helps you understand each scenario so you know exactly what to expect.

Refund policy for change of mind

If you're simply cancelling because you've changed your mind, New Zealand law doesn't automatically guarantee a refund. There is no mandatory 14-day "cooling off" period for digital subscriptions under the Consumer Guarantees Act.

However, if you purchased through the App Store or Google Play, Apple and Google may offer refunds within certain timeframes (often 14 to 45 days). Your best option is to request a refund through the platform where you subscribed.

Refunds for faulty or misleading service

The Consumer Guarantees Act protects you if Better's service fails to meet legal standards. If the app crashes constantly, doesn't deliver the promised content, or doesn't work as described, you can claim a refund.

• Document the specific problems you experienced.
• Take screenshots or notes of errors, missing features, or crashes.
• Contact Better's customer support and explain the fault in detail.
• Request a refund under the Consumer Guarantees Act, citing the fault.
• If Better refuses, you can escalate to the Commerce Commission or seek legal advice.

Pro tip: The Commerce Commission investigates complaints about services that breach consumer law. You can lodge a complaint at comcom.govt.nz if Better refuses to act on a legitimate Consumer Guarantees Act claim.

Refunds through apple or google

If you subscribed via the App Store, request your refund at reportaproblem.apple.com. Apple reviews refund requests for digital content and may approve them if you act within 45 days of purchase.

For Google Play, open the app, navigate to "Account" and then "Payments and subscriptions", find Better, and select "Report a problem". Google assesses each request individually.

Better pricing and plan comparison

Understanding Better's pricing structure helps you decide whether the cost justifies your continued subscription or if cancellation makes sense for your budget.

Current better membership plans

Note: Prices are shown in USD. Your actual NZD charges depend on current exchange rates at the time of billing. Converting these to approximate NZD, expect to pay around NZ$24 to NZ$52 monthly, depending on your plan.

Stopee recommends checking your actual charges on your App Store or Google Play receipt; this gives you the precise NZD amount you're being billed.

Common mistakes when cancelling better

Many people rush through cancellation and miss critical steps that could delay or prevent the process from completing. You're not alone if you've made these errors; Stopee has helped thousands of consumers avoid these pitfalls.

Mistake 1: cancelling only in the app, not the subscription portal

Deleting the Better app doesn't cancel your subscription. You must cancel through Settings (iPhone) or Google Play (Android) to stop auto-renewal. Many users delete the app and assume they've cancelled, then receive surprise charges weeks later.

Always cancel your subscription through the official channel before deleting the app.

Mistake 2: ignoring your cancellation confirmation

When you cancel, save your confirmation email or screenshot the cancellation confirmation screen. Without proof, you can't dispute charges if Better claims they never received your cancellation request.

This evidence is especially important if you're pursuing a refund claim later.

Mistake 3: not noting your access end date

You keep access until your billing period ends, but some people forget this and try to log in after that date, thinking something is wrong. Check your confirmation for the exact end date and mark your calendar.

Mistake 4: attempting postal cancellation without tracking

If you cancel by post, use recorded delivery or tracked post. Sending an untracked letter leaves you with no proof of delivery if a dispute arises. Better may claim they never received it, and you'll have no way to defend yourself.

Checklist before you cancel better

Use this checklist to ensure your cancellation goes smoothly and you don't miss anything important.

• Confirm the exact date your current billing period ends.
• Download or save any fitness data, progress records, or routines you want to keep.
• Check whether you're eligible for a refund under the Consumer Guarantees Act.
• Note your subscription plan name and your account email address.
• Access your cancellation confirmation and save it as a PDF or screenshot.
• If cancelling by post, prepare your letter and use tracked delivery.
• Set a calendar reminder for your access end date so you're not caught off guard.
• Confirm that no new charges appear on your account after cancellation takes effect.

Why members cancel better

Understanding why people leave helps you decide if cancellation is right for you. Stopee's community feedback reveals common reasons for stepping away from this service.

Common reasons for cancelling

Members most often cancel because they've lost motivation to use the app, prefer in-person classes, or can find similar content on free platforms like YouTube. Others cancel due to cost constraints or because the routines no longer match their fitness level or health goals.

Some cancellations happen because the app experience is poor: crashes, outdated content, or features that don't work as promised. A smaller group cancels because they've achieved their goals and no longer need ongoing support.

Questions to ask before you cancel

Before you cancel, ask yourself: Are you cancelling because Better genuinely isn't working for you, or are you simply not using it regularly? If it's the latter, pausing your subscription for a month might be wiser than cancelling.

Also consider whether a downgrade to a cheaper plan makes more sense. If you're paying for All Access but only use Plus features, switching plans saves you money without losing access entirely.

How stopee helps you cancel better

Cancelling a subscription shouldn't feel complicated or risky. Stopee (stopee.com) exists to empower you with clear, actionable steps so you cancel with confidence and avoid common traps.

Stopee tracks cancellation methods across hundreds of services, identifies dark patterns (like hidden confirmation steps or misleading wording), and provides step-by-step guides tailored to your region. Whether you're cancelling by app, website, or post, Stopee ensures you know exactly what to do and what to expect.

Your time and money matter. Stopee has helped thousands of consumers cancel their subscriptions cleanly, recover refunds under consumer law, and take control of their recurring charges. When you use Stopee's guides, you're not just following generic instructions; you're working with someone who understands your consumer rights and the tactics companies use to keep you subscribed.

Contact information for better cancellations

Use these details if you need to escalate your cancellation or make a formal complaint.

Better's registered address for postal cancellation

Send postal cancellation requests to:

One Partner Limited
Trading as Better Finance
Registered Office, Auckland
New Zealand

Important: Use recorded or tracked post. Keep your proof of posting and allow 10 to 14 business days for processing.

If better refuses to cancel

If Better ignores your cancellation request or continues charging you after you've cancelled, you have options:

• Contact the Commerce Commission at comcom.govt.nz and lodge a formal complaint.
• Dispute the charges with your bank or credit card company if charges continue after cancellation.
• Request a refund under the Consumer Guarantees Act if the service was faulty or misleading.
• Seek advice from Citizens Advice Bureau if you need guidance on your consumer rights.

Stopee recommends keeping all evidence: cancellation confirmations, screenshots, emails, and proof of posting. This documentation is essential if you need to escalate a dispute to the Commerce Commission or your bank.

Final thoughts on cancelling better

Cancelling Better is straightforward when you follow the right process for your purchase channel. Whether you're cancelling through the App Store, Google Play, or by post, you now have a clear roadmap.

Remember: you keep access until your billing period ends, so cancelling doesn't mean losing your subscription immediately. You also have legal protections under the Consumer Guarantees Act if Better's service doesn't meet promised standards.

If you're unsure whether to cancel, pause and think about your actual usage. If you're simply not using Better, cancellation makes sense. If the service is genuinely faulty, you may qualify for a refund. Either way, Stopee empowers you with the knowledge to make the right choice and act on it confidently.