Manage Bodybuilding.Com

How to cancel your bodybuilding.com subscription and reclaim your money in new zealand

Understanding bodybuilding.com and what you're paying for

Bodybuilding.com (operating as Vitalize, LLC) is a US-based fitness and supplement retailer offering far more than workout gear. You gain access to BodyFit All-Access memberships, auto-refill supplement subscriptions called Subscribe & Gain™, digital workout plans, and a mobile app packed with fitness tracking features.

The platform charges you in multiple ways: monthly or annual BodyFit subscriptions, recurring supplement shipments, and one-off product purchases. Many New Zealand consumers subscribe through the website, but others activate memberships via Apple App Store or Google Play, which changes how you cancel.

If you're here because you want to stop the charges, you're in the right place. Stopee specialises in helping consumers like you understand exactly where your money is going and how to reclaim it when a service no longer serves your needs.

What bodybuilding.com actually sells

The platform operates three separate revenue streams. First, there's BodyFit All-Access: a premium membership offering guided workout plans, nutrition coaching access, and exclusive app features. Second, Subscribe & Gain™ allows you to set up automatic supplement shipments at discounted rates, renewing every 30 days unless you cancel. Third, you can buy individual products without any subscription commitment.

The confusion happens because each service cancels differently. A cancelled subscription doesn't delete your account. A cancelled auto-refill doesn't stop a package already shipped. An app-store subscription sits outside Bodybuilding.com's control entirely.

Why people cancel bodybuilding.com

The most common reason is accidental subscription activation. Many consumers click "Subscribe & Save" expecting a one-time discount, only to discover recurring charges weeks later. Others sign up for a free trial through the app, forget about it, and suddenly find their payment method charged after 7 or 14 days.

Some cancel because BodyFit's guidance doesn't match their goals, or because supplement prices shift and cheaper alternatives emerge. Others simply decide fitness subscriptions don't fit their budget anymore, especially when combined with gym memberships.

Your consumer rights in new zealand and when bodybuilding.com must refund you

New Zealand's Consumer Guarantees Act 1993 protects you when you purchase goods or services from overseas retailers. This matters because Bodybuilding.com operates from the United States but happily accepts your NZD and ships to your address.

What the consumer guarantees act covers

Under the Act, goods and services must be of acceptable quality, fit for purpose, and delivered safely. If Bodybuilding.com sends you a supplement bottle that's damaged, expired, or simply isn't what you ordered, you have the right to reject it and demand a refund-not a store credit, but your actual money back.

For subscription services like BodyFit, the guarantee applies differently. If Bodybuilding.com fails to deliver the promised features, cancels the service without warning, or charges you after you've cancelled, the Consumer Guarantees Act gives you grounds to dispute the charge and pursue a refund.

If Bodybuilding.com refuses a legitimate refund claim, you can escalate to the Commerce Commission (comcom.govt.nz), New Zealand's consumer protection authority. Stopee recommends documenting every interaction: screenshots of the charges, cancellation confirmations, and support emails. The Commerce Commission takes your complaint seriously, and Bodybuilding.com knows it.

What the consumer guarantees act does not cover

The Act does not force refunds for "change of mind" cancellations. If you buy supplements, open them, use half, and then decide they taste bad, you're unlikely to succeed. Bodybuilding.com's policy states that opened and used items are non-refundable for exactly this reason.

However, if you cancel a subscription and Bodybuilding.com continues to charge you, that's a breach. If a physical item arrives damaged or expired, that's a breach too. The distinction matters enormously when you're deciding whether to fight for your money back.

Methods to cancel your bodybuilding.com subscription

You have five distinct cancellation pathways, and choosing the wrong one can waste hours. Stopee walks you through each so you cancel the right way the first time.

Cancel BodyFit through your account dashboard

This is the fastest route if you subscribed directly on the Bodybuilding.com website. Your BodyFit membership lives in your account settings, not your email, so you must log in to find it.

1. Visit bodybuilding.com and sign into your account using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it first.
   • Ensure you're signed into the correct email address-many people have multiple accounts.
2. Navigate to "My Account" or "Account Settings" (usually found in the top-right menu).
   • Look for a section labelled "Memberships," "Subscriptions," or "My BodyFit."
3. Locate your BodyFit subscription and select "Cancel" or "Turn Off Auto-Renewal."
   • You may see options to pause or skip a month instead-only click "Cancel" if you want the subscription to end entirely.
   • The system will ask you why you're leaving; your answers help but aren't mandatory.
4. Confirm the cancellation and wait for a confirmation email within 24 hours.
   • Pro tip: Screenshot the cancellation screen immediately. This becomes your proof if Bodybuilding.com charges you again.

Warning: Cancelling through the dashboard stops future charges but does not refund the current billing period. Your access continues until your renewal date passes.

Cancel subscribe & gain™ auto-refill supplements

Subscribe & Gain™ operates separately from BodyFit. You can have both active simultaneously, and cancelling one does not affect the other. Timing is critical here: you must cancel at least 48 hours before your next scheduled shipment.

1. Sign into your Bodybuilding.com account and go to "My Account."
   • Once logged in, find the "Subscribe & Gain" or "Subscriptions" section.
2. Review your active Subscribe & Gain™ items and their shipment dates.
   • Each item shows when it will ship next. This is your deadline for cancellation.
3. Select each item you want to cancel and choose "Cancel," "Pause," or "Skip This Shipment."
   • Pause delays your next shipment by one cycle (usually 30 days).
   • Skip postpones only the next shipment; charges resume after.
   • Cancel removes the item permanently and stops all future charges for it.
4. Confirm the cancellation. Bodybuilding.com will email you a confirmation.
   • Pro tip: If the shipment is already in transit, you cannot cancel it through the dashboard. Contact support instead and ask for a refund once it arrives.

Warning: The 48-hour window is strict. If your shipment has already been processed, you'll need to refuse the package or request a return once it arrives, following Bodybuilding.com's returns process.

Cancel an app-store subscription (iOS via apple)

If you activated your BodyFit membership through the Apple App Store, Apple-not Bodybuilding.com-controls your subscription. Cancelling through the app won't work; you must use Apple's system.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Bodybuilding.com app itself.
2. Tap your name at the top of the screen, then select "Subscriptions."
   • You may need to enter your Apple ID password.
3. Find "BodyFit" in your active subscriptions and tap it.
   • If you don't see it, the subscription may have already expired or been cancelled.
4. Tap "Cancel Subscription" and confirm.
   • Apple will ask why you're cancelling. Your feedback is optional.
   • You'll receive a cancellation confirmation email from Apple within minutes.

Pro tip: Apple processes app-store cancellations instantly and refunds any accidental overcharges within 30 days of the charge date. If Bodybuilding.com refuses to help, escalate to Apple directly through the Apple ID settings.

Cancel a google play subscription (Android)

Android users follow a similar process. Google Play hosts the BodyFit app, so Google manages the billing relationship, not Bodybuilding.com.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Manage subscriptions."
   • You'll see all active Google Play subscriptions tied to your Google account.
3. Find "BodyFit" in the list and tap it.
   • If it's not showing, the subscription may have already ended.
4. Tap "Cancel subscription" and confirm.
   • Google will process the cancellation immediately.
   • You'll see a confirmation on screen and receive an email from Google.

Warning: If you cancel a Google Play subscription mid-cycle, you typically retain access until the current billing period ends. Google does not offer pro-rata refunds for early cancellation, but accidental charges within 48 hours can be reversed by Google.

Cancel by contacting bodybuilding.com support directly

If the dashboard fails, the email address changes, or you need to dispute a charge, direct contact is your backup. Stopee always recommends email over phone for cancellations because you need written proof of your request.

1. Email Bodybuilding.com at support@bodybuilding.com with the subject line "Subscription Cancellation Request."
   • Include your full name, email address, and account login email.
   • Specify which subscription you're cancelling: BodyFit, a specific Subscribe & Gain™ item, or both.
   • Provide your order number or subscription ID if you have it.
   • State your cancellation date as "effective immediately" to avoid future charges.
2. Keep a copy of your email in a folder. Do not delete it.
   • You may need this proof if Bodybuilding.com charges you again or disputes your cancellation.
3. Wait for a response within 48 hours. If you don't hear back, follow up.
   • Pro tip: If the support email bounces or goes unanswered for a week, escalate by disputing the charge with your bank. Most NZ banks reverse subscription charges if you can prove cancellation was requested.

Alternatively, Bodybuilding.com offers live chat on the website and a US phone line (1-866-236-1847), though phone support may struggle with time zone differences from New Zealand.

What happens immediately after you cancel

Cancellation doesn't feel like completion-it raises new questions. Stopee clarifies what changes and what stays the same.

Your access and account status

Cancelling a subscription stops future charges but does not instantly revoke your access. You keep using BodyFit until your current billing period ends. For example, if you cancel on the 15th of a month and you paid on the 1st, you retain full access until the 1st of next month.

Your account itself remains active. Your profile, saved workouts, progress photos, and purchase history all stay in your account until you explicitly delete them. If you ever want to reactivate a subscription, your old data is still there.

However, cancelling a subscription means you lose access to member-only features once the current period expires. Downloaded workout plans remain in the app, but you can't sync new data or adjust them without an active membership.

Shipped and in-transit orders

If you cancel a Subscribe & Gain™ order after it's already been processed and packed, you cannot stop the shipment from your account. The package is in transit and already charged.

When it arrives, you have 7 days to open a return request with Bodybuilding.com. Unopened items in original packaging qualify for a refund (minus shipping costs). If you open the package, Bodybuilding.com's policy becomes stricter: opened supplements are non-refundable except for quality issues.

Pro tip: Refuse the delivery when the package arrives if you want to avoid the return process. Most couriers will mark it as refused, and Bodybuilding.com will issue a refund to your original payment method without you needing to open a case.

Email confirmations and digital records

Bodybuilding.com sends a cancellation confirmation email within 24 hours. Check your spam folder if you don't see it in your inbox. This email is your proof of cancellation and should be saved indefinitely.

If Bodybuilding.com charges you again after you've cancelled, this email becomes your evidence for a chargeback dispute with your bank. The Commerce Commission also accepts screenshots and saved emails as supporting documents if you need to lodge a complaint.

Refund eligibility and how to claim your money

Refunds depend entirely on what you're refunding. Stopee breaks down each scenario so you know whether you're owed money and how to recover it.

BodyFit subscription refunds

BodyFit membership fees are pre-paid and non-refundable as standard policy. If you cancel on the 20th of the month after paying on the 1st, Bodybuilding.com will not refund the partial month. You keep access until the next renewal date; the cancellation simply prevents that renewal charge.

However, exceptions exist. If Bodybuilding.com removes features you paid for, shuts down the service, or charges you after you've formally cancelled, the Consumer Guarantees Act entitles you to a refund. You can dispute the charge with your bank, or you can request a refund directly from Bodybuilding.com with evidence of the issue.

If Bodybuilding.com refuses your refund request and you believe it breaches the Consumer Guarantees Act, contact the Commerce Commission (comcom.govt.nz). The Commerce Commission investigates free of charge and can force refunds.

Subscribe & gain™ refunds

Unopened supplements in original packaging can be returned within 7 days of delivery for a full refund (minus shipping costs). Once opened or used, items become non-refundable. Bodybuilding.com does not offer pro-rata refunds for cancelled subscriptions; you pay for the scheduled shipment in full.

If a supplement arrives damaged, expired, or incorrect, you have 14 days to request a refund or replacement at no cost. Send photos of the damage or expiry date to support@bodybuilding.com and include your order number.

Payment method refunds and processing times

Bodybuilding.com issues refunds to your original payment method. If you used a credit card, the refund appears as a credit on your statement within 5 to 10 business days. Debit card refunds may take longer depending on your bank.

If you used Klarna or another buy-now-pay-later service, Bodybuilding.com refunds the payment plan provider, which then credits your account. Check your Klarna app to confirm the refund has arrived.

Pro tip: If Bodybuilding.com issues a refund but your bank doesn't show it after 10 days, contact your bank first. Sometimes refunds fail due to expired payment details or account changes. Your bank can trace the refund and push it through.

Common mistakes that delay or prevent cancellation

Cancelling sounds simple until you make one wrong move and end up paying for another month. These mistakes are frustratingly common, and Stopee has heard them all.

Mistake 1: cancelling only one service while another remains active

Many New Zealand customers subscribe to both BodyFit and Subscribe & Gain™ simultaneously. Cancelling BodyFit does nothing to Subscribe & Gain™ charges, and vice versa. You must cancel each one individually in its own section of your account.

If you received a cancellation confirmation for BodyFit but charges keep coming, check your Subscribe & Gain™ subscriptions. Odds are strong that you cancelled the wrong thing.

Mistake 2: forgetting about app-store subscriptions

The single most common error happens when customers cancel their BodyFit subscription on the Bodybuilding.com website but activated it through Apple App Store or Google Play. These are two separate subscriptions in two separate systems.

Cancelling the website subscription leaves the app-store subscription active and charging. You must cancel both independently. Check your Apple Settings and Google Play Store today if you've ever downloaded the BodyFit app.

Mistake 3: missing the 48-hour window for subscribe & gain™

Subscribe & Gain™ subscriptions process automatically, and Bodybuilding.com charges you 48 hours before the shipment is dispatched. If you cancel after that window, the charge is already processed and the package is already packed.

To avoid this, check the exact shipment date on each Subscribe & Gain™ item and set a phone reminder two days before. Stopee recommends cancelling five days before your next shipment to give yourself a safety buffer.

Mistake 4: not taking a screenshot of the cancellation screen

A cancellation confirmation email is your first line of proof. But if that email never arrives or gets deleted, a screenshot is your backup. Every cancellation screen shows a confirmation code or message. Screenshot it immediately, before you close the browser.

If Bodybuilding.com later claims you never cancelled, you'll have visual proof. This matters enormously if you need to escalate to your bank or the Commerce Commission.

Mistake 5: assuming a cancelled subscription means a deleted account

Stopping charges does not delete your account. Your profile, payment methods, order history, and saved preferences all remain in Bodybuilding.com's system. If you want your account fully deleted, you must request it separately from support@bodybuilding.com.

This matters for privacy and spam prevention. If you don't want marketing emails from Bodybuilding.com, update your email preferences or request full account deletion in the same email where you cancel your subscription.

Pricing and timeline for bodybuilding.com services

Understanding what you're paying helps you decide whether it's worth fighting to cancel or simply letting the current period expire.

If you're paying $18 per month for BodyFit and you cancel on the 20th of a 30-day cycle, you've essentially paid $12 for 10 days of access you won't use. In that case, waiting until the renewal date may be simpler than negotiating a partial refund.

However, if you catch a subscription within days of activation, or if you've spotted a charge for something you never knowingly purchased, the refund conversation becomes worthwhile. Stopee always encourages you to act quickly-the sooner you contact Bodybuilding.com, the stronger your case.

Checklist: confirming your cancellation is complete

Before you consider yourself fully cancelled, work through this checklist. It takes five minutes and saves months of unexpected charges.

1. Log into your Bodybuilding.com account and check "My Account" for active subscriptions.
   • If no subscriptions show, you're clear on the website side.
2. Check your Apple Settings for active BodyFit subscriptions (iOS users).
   • Settings > [Your Name] > Subscriptions. No BodyFit listed means it's cancelled.
3. Check Google Play Store for active BodyFit subscriptions (Android users).
   • Play Store > Profile > Manage subscriptions. No BodyFit means it's cancelled.
4. Save your cancellation confirmation email and screenshot.
   • Create a folder on your computer or cloud storage called "Bodybuilding.com Cancellation." Store everything there.
5. Set a calendar reminder for 7 days after your current billing period ends.
   • Check your account on that date to confirm no renewal charge appeared.
6. Monitor your bank or credit card statement for the next 30 days.
   • If an unexpected charge appears, contact your bank immediately with your cancellation proof.

Reviews and what other new zealand customers say

Bodybuilding.com maintains a 4.5-star rating across review platforms, with customers praising the supplement range, BodyFit content quality, and generally fast shipping to New Zealand. However, complaints centre on one issue: accidental subscription activation and difficulty cancelling.

Recurring themes in negative reviews include surprise charges after forgotten free trials, auto-refill subscriptions that customers believed they disabled, and support delays when trying to cancel. Most frustration stems not from the service itself but from the cancellation process feeling deliberately complicated.

Several New Zealand customers report that Stopee's guidance helped them navigate refund disputes with Bodybuilding.com after the company initially refused. Having clear step-by-step instructions and understanding your consumer rights makes all the difference when a company pushes back.

Traps to avoid when cancelling

Bodybuilding.com doesn't deliberately hide cancellation options, but the company's system is designed so you'll miss them if you're not careful. These are the dark patterns Stopee warns you about.

The "pause" trap

Pausing a Subscribe & Gain™ subscription feels like cancelling because it temporarily stops shipments. But the subscription remains active. After 30 days (or whenever you set it to resume), charges resume automatically. If you truly want to cancel, click "Cancel," not "Pause."

The account-deletion trap

Cancelling your subscription does not delete your account or your payment method stored on file. If Bodybuilding.com reactivates the subscription, your saved card is still there and can be charged. To fully disconnect, request account deletion in a separate email.

The app-store invisibility trap

If you cancel BodyFit on the Bodybuilding.com website but subscribed through Apple or Google, you won't see the subscription on the website. It exists only in Apple Settings or Google Play Store. Cancelling the wrong place leaves the app-store subscription alive and charging.

The partial-refund trap

Bodybuilding.com's policy excludes shipping costs from refunds. If you purchase a $50 supplement and pay $10 shipping, you'll receive $50 back, not $60. Read refund terms carefully before committing.

When to escalate beyond bodybuilding.com

If Bodybuilding.com refuses to cancel your subscription, ignores your cancellation request for more than a week, or continues charging you after cancellation, you have formal pathways to recover your money.

Dispute with your bank

Your bank can reverse unauthorized charges (charges after you've cancelled) through a chargeback dispute. Contact your bank's fraud or dispute team and provide your cancellation confirmation email or screenshot. Banks in New Zealand typically resolve these disputes within 14 days, and they take overseas merchant disputes seriously.

Escalate to the commerce commission

If Bodybuilding.com continues to refuse a legitimate refund and you believe it violates the Consumer Guarantees Act, file a complaint with the Commerce Commission (comcom.govt.nz). The complaint is free, and the Commission investigates overseas merchants operating in New Zealand.

Submit your cancellation proof, evidence of charges after cancellation, and copies of all support emails. The Commerce Commission will contact Bodybuilding.com on your behalf and can compel refunds if the company is in breach.

Should you keep your bodybuilding.com subscription or cancel?

This is ultimately your choice, but consider these factors before deciding.

Keep Subscribe & Gain™ if… you consistently buy the same supplements monthly at cheaper auto-refill prices and you actually use them. Cancel if… you're stockpiling unopened bottles or you've found cheaper suppliers elsewhere.

Stopee always encourages you to treat subscriptions like gym memberships: if you're not using them actively, the money is wasted. Cancelling isn't failure-it's wise financial management.

Contact details and how to reach bodybuilding.com

Bodybuilding.com operates from the United States and does not maintain a New Zealand postal address. All contact is handled digitally through the website, email, or phone.

Support contact methods

Email: support@bodybuilding.com (response time: 24-48 hours)

Live chat: Available on bodybuilding.com website during US business hours (Monday-Friday, 9 a.m.-5 p.m. Mountain Time, which is 3 a.m.-11 p.m. NZT).

Phone: 1-866-236-1847 (US toll-free; may incur international call charges from New Zealand). This line operates during US business hours only.

For account cancellation, email is the most reliable method because you receive written confirmation and a record of your request. Include your full name, account email, and the specific subscription(s) you're cancelling.

Final thoughts: take control of your subscriptions today

Subscription services like Bodybuilding.com offer genuine value when you use them actively. But when they become forgotten auto-charges on your statement, they represent money leaking away without serving you.

The steps above empower you to cancel cleanly, reclaim refunds you're entitled to, and protect yourself from re-billing. You now understand the three subscription systems (website, Subscribe & Gain, and app-store), you know your consumer rights under New Zealand law, and you have escalation pathways if Bodybuilding.com refuses to cooperate.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, dispute phantom charges, and recover their money. Whether you're stopping BodyFit, cancelling auto-refill supplements, or removing an app-store charge, you're not alone-and you have the knowledge to succeed.

Take action today. Check your accounts now for active subscriptions, screenshot your cancellation confirmations, and save this guide for future reference. Your finances will thank you. And if Bodybuilding.com refuses to cancel or refund, Stopee remains your ally in escalating the dispute to your bank or the Commerce Commission. You deserve clarity, transparency, and control over what you're paying for.