Manage Fit Father Project

How to cancel fit father project and secure your refund in new zealand

What is fit father project

Fit Father Project is a United States-based fitness and health coaching platform that delivers weight-loss and muscle-building programs to men worldwide, including New Zealand. The service combines digital training modules, a mobile app, personalised coaching support, and supplement products into one membership ecosystem.

The products and services you get

When you subscribe, you gain access to structured fitness programs like Fit Father Foundations and Old School Muscle, along with an all-access mobile app for daily workouts and nutrition tracking. Many customers also purchase physical supplements delivered to their door. Most memberships auto-renew monthly, quarterly, or yearly unless you cancel, though some purchases are one-time only. Understanding which product you own-recurring subscription or one-time purchase-is crucial before you cancel, because your refund and access rights depend on it.

How billing works for new zealand customers

Fit Father Project charges in New Zealand dollars (NZD) if you subscribe via their website. If you subscribe through the Apple App Store or Google Play Store, Apple or Google handles the billing directly, and their policies govern refunds and cancellations. This split billing structure means the path you take to cancel affects which company processes your cancellation and refund request.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) protects you when you purchase goods or services, including digital memberships and fitness coaching. You have the right to cancel within a reasonable time if the service fails to meet the standard of care you're entitled to expect.

What the consumer guarantees act means for your membership

Under the CGA, Fit Father Project must provide services that are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If the platform crashes frequently, you cannot access your workouts, or coaching is unavailable without reason, you have grounds to request a refund or cancellation without penalty. Additionally, if Fit Father Project has misled you about what the membership includes-for example, claiming personalised coaching when you only receive pre-recorded videos-the CGA gives you consumer protection leverage. Stopee recommends documenting any service failures before you contact support, as this strengthens your position if the company refuses your cancellation or refund request.

The 30-day window and your right to change your mind

Fit Father Project offers a 30-day refund window for most digital programs and memberships purchased via their website. While New Zealand does not have a blanket 14-day "cooling-off" period for digital services like some European countries do, the CGA still protects you if you can demonstrate the service is not of acceptable quality. If you purchased through the App Store or Google Play, Apple and Google's own refund policies apply, and they typically allow cancellation within 14 days of purchase. Keep in mind that requesting a refund after you cancel is a separate action from cancellation itself-you must initiate the refund request through support.

Cancellation methods: where and how to cancel

You have three distinct pathways to cancel Fit Father Project, depending on where you subscribed. Choosing the right method ensures your cancellation is processed quickly and your refund claim stands up if disputes arise.

Cancel via the fit father project website

If you subscribed directly on fitfatherproject.com using your credit or debit card, log into your account and cancel through your account settings. This is the fastest and most reliable method because you deal directly with Fit Father Project, not a third party.

1. Visit fitfatherproject.com and sign in to your account using your email and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset link sent to your email inbox.
2. Navigate to your account settings or billing section-look for tabs labelled "Subscriptions," "Billing," or "My Membership."
   • This section is usually found in a dropdown menu under your profile name or account icon in the top-right corner.
3. Locate your active subscription (it will show Monthly, Quarterly, or Yearly next to the amount you're charged).
   • If you have multiple subscriptions, select the one you want to cancel.
4. Click "Cancel Subscription" or a similar button next to your active plan.
   • The platform may ask why you're cancelling-select a reason from the dropdown if prompted, but this is optional and does not affect whether your cancellation is processed.
5. Follow the confirmation prompts to finalise your cancellation.
   • You will receive a confirmation email within minutes. Pro tip: screenshot this email as proof of cancellation in case you're charged again.
6. Log back into your account within 24 hours to verify that your subscription no longer shows as active.
   • Warning: Do not assume cancellation is complete until you see "Cancelled" or "No Active Subscription" displayed in your billing section.

Cancel through the apple app store (iPhone or iPad)

If you subscribed to Fit Father Project via the Apple App Store on an iPhone, iPad, or Mac, Apple-not Fit Father Project-manages your subscription, billing, and refunds. Cancelling through the App Store is straightforward, but you must use an Apple device or your Apple ID online.

1. On your iPhone or iPad, open the Settings app (the gear icon).
   • On Mac, open System Settings and select "General" in the sidebar.
2. Tap or click your name at the very top of the screen to access your Apple ID settings.
   • You may need to enter your Apple ID password or use Face ID or Touch ID to authenticate.
3. Select "Subscriptions" from the menu.
   • This section lists all active subscriptions linked to your Apple ID.
4. Find and tap "Fit Father Project" in the list.
   • You will see the renewal date, plan type, and price displayed.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm-tap "Confirm" to proceed.
6. Verify that the status has changed to "Cancelled" or "Expires on [date]."
   • Pro tip: Take a screenshot to confirm cancellation, as Apple's interface sometimes shows conflicting messages during the cancellation process.

Important: Apple handles all refund requests independently. If you cancel an App Store subscription within 14 days of purchase, you may be eligible for a refund, but you must request it through the App Store, not through Fit Father Project support.

Cancel on android via google play store

Android users who subscribed through the Google Play Store must cancel through the Play Store app or website. Google processes your billing and refunds, separate from Fit Father Project's website systems.

1. Open the Google Play Store app on your Android phone or tablet.
   • If you don't have the app, download it from the Google Play Store home page.
2. Tap your profile icon in the top-right corner.
   • It usually appears as a circular avatar or the letter "A" inside a circle.
3. Select "Payments and subscriptions" from the menu.
   • This page shows all purchases and active subscriptions linked to your Google account.
4. Tap "Subscriptions" to view your active recurring charges.
   • Only subscriptions appear here-one-time purchases do not.
5. Tap "Fit Father Project" to open your subscription details.
   • You will see the renewal schedule and the amount you're charged.
6. Tap "Cancel Subscription" and confirm your request.
   • Google will show you the final renewal date and confirm that no further charges will occur after that date.

Note: Google Play refunds are issued only within 14 days of your purchase or renewal date, and only if you request them directly through the Play Store. Contacting Fit Father Project support will not result in a Play Store refund; you must initiate the request through Google.

What happens after you cancel

Cancellation and access are two separate things-you need to understand what changes and what stays the same once your cancellation is confirmed.

Your access after cancellation

After you cancel a recurring membership, you retain access to the app, workouts, and coaching materials until the end of your current paid billing cycle. For example, if you cancel on the 10th of the month but your monthly subscription renews on the 25th, you keep full access until the 25th. On that date, your access ends and you cannot log in unless you resubscribe. One-time purchases labelled "non-recurring"-such as the Unlimited program-remain accessible permanently after cancellation because you own them outright, not as a lease or subscription.

Billing and auto-renewal stops immediately

Once your cancellation is confirmed, Fit Father Project stops all future auto-renewal charges. If you cancelled a monthly plan, you will not be charged again on your next renewal date. For App Store or Google Play subscribers, Apple and Google also stop charging your payment method once the cancellation is processed on their systems. Pro tip: Check your credit or debit card statement 3-5 days after your cancellation to confirm no unexpected charge appears.

Your account and data after cancellation

Your account profile, progress history, and workout logs typically remain stored on Fit Father Project's servers after cancellation. You can log back in at any time to view your past activity or redownload any materials you purchased. If you want Fit Father Project to delete your personal data entirely-including email, phone number, payment history, and progress records-you must submit a separate data deletion request through their support contact form. New Zealand's Privacy Act 2020 gives you the right to request deletion of personal information, so Fit Father Project must comply with documented deletion requests within a reasonable timeframe. Stopee recommends making this request in writing via email to create a paper trail.

Will you get a refund

Refund eligibility depends on what you purchased, when you purchased it, and which cancellation method you used. Understanding these rules before you cancel prevents disappointment.

Refunds for digital programs and memberships (website purchases)

If you subscribed via fitfatherproject.com, you have 30 days from the purchase date to request a refund for digital programs and memberships. This is Fit Father Project's stated policy and applies to recurring subscriptions and one-time digital course purchases alike. To claim a refund, you must contact Fit Father Project support through their website and explain why you want the refund. Refunds are not automatic-you must request them explicitly. Once approved, the refund is processed to your original payment method within 5 to 10 business days. Warning: Cancelling your subscription does not automatically trigger a refund. You must submit a separate refund request.

Refunds for physical products (supplements and merchandise)

Physical items like supplements or branded merchandise can be returned within 30 days of delivery for a full refund, minus the cost of return shipping. You are responsible for paying postage to send the item back to Fit Father Project's United States address. Once Fit Father Project receives and inspects your return, the refund is issued within approximately 15 business days. Unopened, unused items are more likely to qualify for full refunds; used or opened supplements may be refused or subject to a restocking fee. Check Fit Father Project's returns policy on their website before initiating a return.

Refunds for app store purchases (Apple)

Apple allows refund requests within 14 days of purchase or subscription renewal through the App Store app. You initiate the refund request directly with Apple, not with Fit Father Project. To request an App Store refund, go to Settings > Your Name > Media & Purchases > Purchase History, find Fit Father Project, and tap "Report a Problem." Select a reason for the refund (e.g., "I didn't authorise this charge" or "I don't recognise this purchase"), and Apple will review your claim. Most refunds are approved within 1 to 3 business days. Important: If Apple denies your refund, you cannot appeal to Fit Father Project because Apple, not Fit Father Project, controls the refund decision for App Store subscriptions.

Refunds for google play purchases (Google)

Google Play allows refund requests within 14 days of your purchase or subscription renewal date. You must request the refund through the Play Store app: tap your profile icon, select "Payments and subscriptions," then "Subscriptions," find Fit Father Project, tap "Manage," and select "Cancel Subscription." If you're eligible for a refund, Google will offer it at that moment. Once you confirm, the refund is processed to your original payment method within 3 to 5 business days. Warning: Google's 14-day refund window is strict; if you request a refund after 14 days, Google will almost certainly deny it, and you will have no further recourse with Fit Father Project.

Pricing and what you pay

Understanding Fit Father Project's pricing tiers helps you decide whether to cancel or continue, and it clarifies what you're entitled to if you request a refund.

Prices vary based on promotions and your location. Stopee recommends logging into your account to see the exact amount you're charged before you cancel, so you can include precise figures in any refund request or dispute.

Common mistakes when cancelling fit father project

Many customers feel frustrated after cancelling because they made preventable errors. Learning what went wrong for others helps you avoid the same traps.

Assuming cancellation is complete without verifying

You receive a confirmation email saying "Your subscription has been cancelled," so you assume you're done. Days later, you're charged again. This happens because some platforms send a cancellation confirmation before the cancellation actually processes on their billing system. Always log back into your account 24 hours after cancelling and confirm that your subscription status shows "Cancelled," "Expired," or "No Active Subscription." Do not rely on email notifications alone.

Cancelling on the app instead of through your account settings

Some users try to cancel by uninstalling the Fit Father Project app or logging out. Uninstalling the app does not cancel your subscription-it only removes the app from your device. Your billing account remains active and continues to auto-renew. You must cancel through your account settings (website) or your app store account (Apple or Google), not by deleting the app. Warning: This is one of the most common reasons customers are charged unexpectedly after they thought they'd cancelled.

Mixing up cancellation and refund requests

Cancelling stops future charges, but it does not automatically give you a refund for past charges or your current billing cycle. Many customers cancel and then assume they'll receive a refund automatically. You must contact support separately and explicitly request a refund. If you want a refund and you're within the 30-day window, submit both a cancellation request and a refund request to Fit Father Project support in the same email to avoid confusion.

Trying to cancel via email without following the official process

You email Fit Father Project's support address asking to cancel. Support replies saying they can't cancel via email and that you must use the website account settings or app store. This wastes time and delays your cancellation. Always cancel through the official channels-your account settings (website) or the app store (Apple or Google)-rather than relying on email.

Not requesting a refund within the 30-day window

Fit Father Project's refund policy gives you 30 days to request a refund from the purchase date. After day 30, the company is unlikely to approve a refund, and you have limited consumer protection leverage. If you're unhappy, contact support within 14 days of purchase to maximize your chances of approval. Stopee advises not waiting until day 29 to submit your request, because delays in email delivery or processing may push you past the deadline.

After cancellation: your checklist

Use this checklist to confirm that your cancellation is complete and that you're protected if disputes arise later.

• Verify that your account settings show "Cancelled" or "No Active Subscription" within 24 hours of cancelling.
• Screenshot or print your cancellation confirmation email for your records.
• If you requested a refund, note the date and time you submitted the refund request.
• Monitor your credit or debit card statement for the next 5 to 10 days to confirm no unexpected charges appear.
• If you subscribed via App Store or Google Play, confirm that the cancellation also appears in your app store account (Settings > Subscriptions).
• If you need data deletion, send a written data deletion request to Fit Father Project support within 7 days of cancellation.
• Save all correspondence with Fit Father Project (emails, support tickets, chat transcripts) for at least 12 months in case you need to dispute a charge or escalate a complaint.
• If you were charged after cancellation, contact your bank or credit card provider within 60 days to dispute the charge and request a refund under your payment processor's fraud protection policy.

How stopee can help you cancel with confidence

Cancelling a subscription feels straightforward in theory but often becomes confusing in practice. Fit Father Project's split billing system-website, App Store, and Google Play-means the process differs depending on where you subscribed. Stopee has helped thousands of consumers navigate cancellations like this one, breaking down exactly which steps apply to you, what to expect at each stage, and how to protect yourself if disputes arise. Visit Stopee.com to access detailed cancellation guides for Fit Father Project and hundreds of other services, along with consumer rights information specific to New Zealand. Stopee also provides templates for refund request emails and dispute letters, so you don't have to write them from scratch. Whether you're cancelling because the service isn't working for you or you've found a better alternative, Stopee ensures you cancel cleanly, get your refund if you're eligible, and understand your legal rights under the Consumer Guarantees Act.

Contact and escalation details

Fit father project cancellation and support contacts

Fit Father Project does not publish a New Zealand-specific mailing address or phone number. All customer support is managed through their website portal and email. To cancel or request a refund, use your account settings on fitfatherproject.com or contact their support team through the help centre on their website. Look for a "Contact Us" or "Support" link in the footer of fitfatherproject.com. Email support is typically the most reliable method for documented cancellation and refund requests.

If fit father project refuses to cancel or refund

If Fit Father Project denies your refund request or fails to process your cancellation after 7 business days, escalate your complaint to the Commerce Commission (Aotearoa New Zealand's consumer protection regulator). You can lodge a complaint free of charge at www.comcom.govt.nz. The Commerce Commission can investigate whether Fit Father Project has breached the Consumer Guarantees Act or the Fair Trading Act. Provide the Commission with copies of your cancellation request, confirmation emails, screenshots of your account, and proof of charges. If Fit Father Project charged you after you cancelled, dispute the charge with your bank within 60 days under its payment processor's chargeback or dispute resolution policy. Stopee.com features a full escalation guide and letter templates for Commerce Commission complaints, so you can lodge your complaint confidently and protect your rights.