Manage Fitbod

How to cancel fitbod and reclaim your fitness budget in new zealand

What fitbod is and whether it's right for you

Fitbod is a strength-training app that uses artificial intelligence to generate personalized workout sessions based on your fitness level, available equipment and goals. If you've signed up and decided it's not the right fit, or you've simply moved on to a different training approach, cancelling your subscription is straightforward-but only if you know where to look. At Stopee, we help New Zealand consumers navigate subscription cancellations with clarity and confidence, so let's walk through your options together.

Core features of fitbod

The app delivers AI-powered workout programming, real-time progress tracking, and adaptive exercise selection to eliminate planning time between sessions. Users access detailed form cues, exercise alternatives based on equipment availability, and a history of all completed workouts. Many people appreciate the automation; others find the subscription cost outweighs the benefit. Either way, you deserve a cancellation process that respects your time and money.

Who typically uses fitbod

Fitbod attracts serious strength athletes, people breaking through training plateaus, beginners wanting structured guidance without hiring a coach, and anyone who values data-driven programming. If you fit one of these profiles but have decided to cancel, you're in good company-and Stopee has the steps to make it painless.

Fitbod pricing in new zealand

Understanding what you pay helps clarify whether a refund is possible and what happens after cancellation. Below are the current estimated prices in New Zealand dollars; regional pricing varies slightly depending on your app store or payment method.

Pro tip: if you're on an annual plan and cancel early, you still have grounds to request a refund under New Zealand consumer law, even if Fitbod's standard policy says otherwise. We'll cover this below.

How to cancel fitbod in three ways

Your cancellation method depends on where you originally purchased your subscription. Stopee recommends identifying your payment source first, then following the exact steps for your platform. This prevents confusion and ensures your cancellation takes effect immediately.

Cancel via the fitbod website (app.fitbod.me)

If you subscribed directly through the Fitbod website, this is the fastest route to cancellation.

1. Visit app.fitbod.me and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link to reset it before proceeding.
2. Navigate to the account menu (usually your profile icon in the top right corner).
   • Look for a section labeled "Your Plan," "Subscription," or "Billing."
3. Click or tap "Cancel subscription" or "Cancel plan."
   • Fitbod may ask why you're cancelling; this feedback helps them improve, but answering is optional.
4. Confirm your cancellation when prompted.
   • You should receive an email confirmation within 24 hours.
5. Warning: if no cancel button appears, the subscription may be linked to Apple App Store or Google Play Store instead. Contact support at support@fitbod.me with your account email and Fitbod will assist.
   • Response time is typically 2-5 business days.

Cancel via apple app store (iOS)

If you subscribed through your iPhone or iPad using the Fitbod app, Apple manages your subscription billing, not Fitbod.

1. On your iPhone or iPad, open the Settings app.
   • Settings is the grey gear icon on your home screen.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • You'll see all active subscriptions linked to your Apple ID.
4. Find "Fitbod" in the list and tap it.
   • If Fitbod doesn't appear, scroll down-sometimes it's listed under "More."
5. Tap "Cancel subscription" or "Cancel free trial" (depending on your status).
   • A confirmation message will appear asking if you're sure.
6. Confirm by tapping "Confirm."
   • Your subscription cancels at the end of your current billing period. Access continues until then.
7. Pro tip: Apple handles all refunds for App Store subscriptions. If you believe you're entitled to a refund, request it at reportaproblem.apple.com rather than contacting Fitbod directly.

Cancel via google play store (Android)

If you subscribed through your Android phone or tablet, Google Play Store manages your billing.

1. On your Android device, open the Google Play Store app.
   • Look for the coloured triangle Play Store icon on your home screen or app drawer.
2. Tap your profile icon in the top right corner.
   • A menu will appear below.
3. Select "Payments & subscriptions."
   • This opens your Google Account billing section.
4. Tap "Subscriptions" (not "Payment methods").
   • A list of all your active subscriptions will display.
5. Find "Fitbod" and tap it.
   • A details page opens showing your current plan and billing date.
6. Tap "Cancel subscription."
   • Google may ask for feedback on why you're cancelling.
7. Confirm your cancellation.
   • You'll receive an email confirmation from Google Play.
8. Alternative (web browser): visit play.google.com, sign in, click your profile, go to "Manage subscriptions," find Fitbod, and click "Cancel."

What happens immediately after you cancel

Cancelling your Fitbod subscription doesn't mean you lose access the same day. Understanding the timeline prevents frustration and helps you plan your next training app or method.

Your access during the notice period

When you cancel through the Fitbod website or directly, your premium access continues until the end of your current billing period. For example, if you pay monthly and cancel on the 15th of the month, you keep full access until the last day of that month. You will not be charged again after the current period ends.

If you cancel through Apple App Store or Google Play Store, the same principle applies: you retain premium features through the end of your paid billing cycle, then access reverts to free features (if available) or terminates entirely.

What happens to your workout data and account

Cancelling a subscription is different from deleting your account. Your Fitbod account, workout history, personal records, and progress data remain in the system after cancellation. You can log back in anytime and view your past sessions-though you won't be able to generate new AI workouts without a paid subscription.

Important: if you want to delete your account entirely, you must cancel the subscription first, then submit a separate account deletion request to support@fitbod.me. Fitbod does not automatically delete accounts upon cancellation.

Refund policy and your consumer rights

Fitbod's stated refund window is tight, but New Zealand consumer law may entitle you to remedies beyond what the company initially offers. Stopee always recommends knowing your legal standing before accepting a "non-refundable" claim.

Fitbod's standard refund policy

Fitbod offers a full refund if you cancel and request a refund within 10 calendar days of your initial purchase. To request this refund, email support@fitbod.me with your account details and payment confirmation. After 10 days, Fitbod states that subscriptions are final and non-refundable.

This policy applies to subscriptions purchased directly through app.fitbod.me. App Store and Google Play purchases follow different refund processes managed by Apple and Google respectively.

Refunds for app store and google play purchases

Apple and Google handle refunds independently of Fitbod. If you subscribed via Apple App Store, request a refund through reportaproblem.apple.com by selecting your Fitbod transaction and choosing a reason (such as "I didn't recognize this charge" or "The app doesn't work as described"). Apple typically processes refunds within 5-10 business days.

For Google Play purchases, visit your Google Play order history, find the Fitbod charge, and tap "Request refund." Google usually grants refunds within 48 hours if requested within 7-14 days of purchase. If denied, contact Fitbod support with your email, order confirmation number, and a screenshot of your receipt-they can escalate to Google on your behalf.

Your new zealand consumer rights under the consumer guarantees act

Even if Fitbod's stated policy denies a refund after 10 days, you have protections under New Zealand's Consumer Guarantees Act 1993. This law requires that services must be supplied with reasonable care and skill and be fit for their intended purpose.

If Fitbod fails to deliver these standards, you may be entitled to a remedy (repair, replacement, or refund) regardless of Fitbod's published refund window. Examples include:

• The app crashes or freezes regularly, preventing you from accessing workouts you've paid for.
• Fitbod fails to generate personalized workouts despite claiming this as a core feature.
• The service is materially different from how it was described at the time of purchase.

If Fitbod refuses your refund request and you believe the service breaches the Consumer Guarantees Act, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority. They investigate unfair contract terms and breaches of consumer law at no cost to you.

Pro tip: document everything-screenshots of crashes, dates of non-working features, and copies of all communication with Fitbod support. This evidence strengthens your case if you escalate to the Commerce Commission.

Common cancellation mistakes to avoid

Even with clear steps, people often stumble at cancellation checkpoints. We've seen these mistakes cost customers time and money, so let's keep you ahead of the curve.

Mistake 1: deleting the app instead of cancelling the subscription. Removing the Fitbod app from your phone does not cancel your subscription. Your payment method will still be charged at the next billing date. Always cancel the subscription first through the account settings or app store, then delete the app if you wish.

Mistake 2: logging out instead of cancelling. Logging out of your Fitbod account does nothing to stop billing. You must navigate to the subscription or billing section and actively tap "Cancel." Inactivity alone will not terminate your subscription.

Mistake 3: forgetting which platform you used to subscribe. Many people sign up through the app without realizing the subscription is billed via Apple or Google, not directly by Fitbod. If you can't find a cancel button in the Fitbod website settings, your subscription is almost certainly managed by your app store. Check Settings (iPhone) or Play Store (Android) before contacting support.

Mistake 4: ignoring confirmation emails. After you cancel, Fitbod and your app store send confirmation emails. Save these-they prove the cancellation date and help if disputes arise later. If you don't receive a confirmation within 24 hours, email support@fitbod.me to verify the cancellation was processed.

Mistake 5: requesting a refund after the 10-day window without invoking consumer rights. Fitbod's policy says "non-refundable after 10 days," but this doesn't mean you're automatically ineligible. If the service was defective or not as described, cite the Consumer Guarantees Act in your refund request. A polite, law-informed message has a much higher success rate than a generic "Can I get a refund?" request.

Cancellation checklist for new zealand customers

Use this checklist to ensure your cancellation is complete and your account is protected:

• Identify where you purchased the subscription (Fitbod website, Apple App Store, or Google Play Store).
• Log in to the correct platform and navigate to your subscription settings.
• Click "Cancel subscription" and confirm the cancellation.
• Check your email for a cancellation confirmation within 24 hours.
• Verify that no charge appears on your next billing date (usually 1-2 weeks after cancellation).
• If you purchased within 10 days and want a refund, email support@fitbod.me with your account details and payment proof.
• If Fitbod refuses a legitimate refund request, file a complaint with the Commerce Commission at www.comcom.govt.nz.
• Optional: delete your Fitbod account by contacting support if you no longer wish to retain your workout history.

Should you keep or cancel fitbod?

Before hitting cancel, consider whether the app truly isn't working for you or whether a short break might help. Stopee has supported thousands of consumers through cancellations, and we've noticed a pattern: some people benefit from reconsidering before they commit to leaving.

Reasons to keep fitbod

• You follow your personalized workouts consistently and see strength progress.
• The app motivates you to train regularly and you value the accountability of tracking data.
• You appreciate the time savings of letting AI build your programs instead of planning yourself.
• You're using the annual plan and the cost averages to under NZ$13 per month-a small outlay for a full-featured strength app.

Reasons to cancel fitbod

• You rarely log in or complete the prescribed workouts, indicating low engagement.
• You prefer bodyweight training or sports where personalized strength programming isn't relevant.
• The app crashes frequently or generates workouts that don't suit your equipment or space.
• You've switched to a different training method, app, or coaching arrangement that better fits your goals.
• The subscription cost is straining your budget and you're not using it actively.

Fitbod contact information and escalation

If you encounter issues during cancellation or need to pursue a refund, here's where to reach Fitbod and relevant authorities.

Fitbod support

Email: support@fitbod.me

In-app support: most versions of Fitbod include a chatbot or help section within the app. Use this for quick questions about cancellation.

Fitbod headquarters (mailing address for formal correspondence):

Fitbod, Inc.
San Francisco, California
United States

Fitbod does not maintain a postal address in New Zealand. If you choose to send formal correspondence regarding a refund dispute, you may mail documents to their San Francisco headquarters, but email is faster and more reliable for most issues.

New zealand consumer authorities

Commerce Commission (unfair contract terms, misleading conduct, or breaches of consumer law):

Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: contact@comcom.govt.nz

The Commerce Commission handles complaints about breaches of the Consumer Guarantees Act and unfair contract terms at no cost to you.

Summary and next steps

Cancelling Fitbod takes minutes if you follow the right steps for your platform. Whether you subscribed via the Fitbod website, Apple App Store, or Google Play Store, you now have a clear path forward. Remember: your cancellation is immediate, but you retain premium access until the end of your current billing cycle. Your workout data and account remain in place unless you request deletion.

If you believe you deserve a refund under the Consumer Guarantees Act, don't hesitate to advocate for yourself. New Zealand consumer law is on your side, and persistence often yields results.

Stopee has helped thousands of New Zealand consumers navigate subscription cancellations with confidence and clarity. If you have questions about your Fitbod cancellation or need guidance on consumer rights, visit Stopee (stopee.com) for resources, templates, and real-time support. Your fitness budget is yours to protect, and Stopee is here to make sure you keep control of it.