Manage Just Workout

How to cancel your just workout subscription in new zealand

What just workout is and why you might want to cancel

Just Workout is a fitness subscription service that delivers guided workout sessions through mobile apps and web accounts. The platform combines short, structured exercise routines designed to build fitness habits without requiring a long time commitment. You access workouts via the Just Workout app on your iPhone, iPad, or Android device, or through the web-based JustFit platform.

Like any subscription service, Just Workout might stop fitting your lifestyle. You may have reached your fitness goals, discovered another platform you prefer, or simply want to pause your membership to reduce expenses. Whatever your reason, Stopee is here to guide you through the cancellation process step by step-ensuring you don't miss crucial deadlines or accidentally continue paying after you've decided to leave.

How just workout charges you

Just Workout subscriptions renew automatically through three main platforms: Apple App Store (for iPhone and iPad users), Google Play Store (for Android users), or directly through the JustFit website using PayPal or card payments. Your billing cycle depends on which platform you used when you subscribed, and this matters significantly when you cancel-because cancelling through the wrong channel won't stop your charges.

Most subscriptions renew monthly, though plan length varies. Stopee recommends checking your last receipt or app store account to confirm your exact renewal date and payment method before you begin the cancellation process.

Common reasons to cancel just workout

Your consumer rights under new zealand law

When you cancel a subscription service in New Zealand, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you significant leverage if Just Workout refuses to honour your cancellation or withholds a refund you're entitled to.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, Just Workout must provide services that are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If you cancel within 30 days of purchase because the service doesn't meet these standards-for example, the app frequently crashes or workouts are misleading-you have the right to a full refund, not just cancellation.

Additionally, New Zealand's Fair Trading Act prohibits misleading or deceptive conduct. If Just Workout made false claims about workout effectiveness, refund eligibility, or cancellation difficulty, you can escalate your complaint to the Commerce Commission.

What happens if just workout refuses to cancel

If you follow the cancellation steps and Just Workout continues charging you, document everything: your cancellation request, dates, screenshots, and any response (or lack thereof). Contact your bank or card issuer and dispute the charge as unauthorised. New Zealand's dispute resolution system is robust, and financial institutions typically side with consumers on recurring charges they've attempted to cancel.

If you need formal support, the Commerce Commission (the government's consumer protection authority) accepts complaints about unfair contract terms and subscription cancellation obstruction. Stopee recommends keeping all correspondence to support any formal complaint.

How to cancel just workout via apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple-not by deleting the app or contacting Just Workout directly. Apple handles all App Store subscription cancellations and refunds, so follow these steps carefully.

Step-by-step cancellation on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID at the top of the Settings menu.
   • Select "Subscriptions" (you may need to scroll down to find this option).
2. Find Just Workout (or JustFit) in your active subscriptions list.
   • If you don't see it, swipe left to check "Expired" or "Cancelled" tabs-sometimes the app displays subscriptions under a different name.
3. Tap the Just Workout subscription.
   • You'll see your current plan, next renewal date, and price.
4. Tap "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Apple will ask you to confirm; tap "Confirm" when prompted.
5. Verify the cancellation is complete.
   • You should see "Expires on [date]" instead of "Renews on [date]".
   • Take a screenshot of this confirmation screen as proof.

Warning: Deleting the Just Workout app does not cancel your subscription. You must complete the steps above, even if you uninstall the app. Your access continues until the end of your paid period, but you won't be charged again after cancellation (provided you cancelled at least 24 hours before renewal).

Pro tip: Apple requires cancellation at least 24 hours before your renewal date. If your renewal is tomorrow, cancel today to avoid an unexpected charge.

How to cancel just workout via google play store

Android users who subscribed through Google Play must cancel through Google Play, not through Just Workout directly or by deleting the app. Google handles all subscription management, so follow these steps to stop your charges.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Navigate to your subscriptions.
   • Select "Payments & subscriptions".
   • Tap "Subscriptions".
3. Find and select Just Workout (or JustFit) from your active subscriptions.
   • You'll see your renewal date and current plan details.
4. Tap "Cancel subscription".
   • Google will ask for your reason (optional but helpful for feedback).
   • Confirm the cancellation.
5. Confirm the cancellation is complete.
   • The subscription status should change from "Active" to "Cancelled".
   • Screenshot this page as your cancellation proof.

Warning: Like the App Store, deleting the Google Play app does not cancel your subscription. Uninstalling Just Workout won't stop charges. You must follow the steps above.

Pro tip: Cancel at least 24 hours before your renewal date. Google Play processes cancellations immediately, but if you're close to your renewal time, there's a small risk of a duplicate charge. If this happens, request a refund from Google Play within 30 days.

How to cancel just workout via direct website subscription

If you subscribed directly on the JustFit website using PayPal or a credit card, you manage cancellation through your JustFit account. This method offers the clearest refund path under Just Workout's 30-day money-back policy.

Step-by-step cancellation through the website

1. Sign in to your JustFit account on the website.
   • Visit the JustFit login page and enter your credentials.
   • If you've forgotten your password, use the "Forgot password?" link to reset it.
2. Navigate to your account or subscription settings.
   • Look for "Account", "Settings", "Subscription", or "Billing" in the main menu.
   • If you can't find it on the website, open the Just Workout app, tap your profile icon, and look for account settings there.
3. Find your active subscription and select "Cancel subscription".
   • You'll see your renewal date and any remaining balance or credits.
4. Confirm your cancellation.
   • Just Workout may ask your reason for leaving (optional).
   • Click "Confirm cancellation" to finish.
5. Save your cancellation confirmation.
   • Screenshot the confirmation page or save any confirmation email Just Workout sends.
   • Note the cancellation date and your final access date.

Warning: Web-based cancellations must be completed more than 24 hours before your renewal date. If you cancel within 24 hours of renewal, you may still be charged. Contact Just Workout support immediately if this happens.

Pro tip: Web subscriptions cancelled within 30 days of initial purchase are eligible for a full refund under Just Workout's money-back policy. If you qualify, request your refund at the same time you cancel, and provide your order number as proof.

Timeline for cancellation and billing

Understanding the timeline of your cancellation is crucial to avoiding surprise charges. Stopee breaks down exactly when you lose access and when your refund (if any) will arrive.

What happens immediately after you cancel

When you successfully cancel through Apple App Store, Google Play, or the JustFit website, your subscription stops renewing-but your access doesn't end immediately. You retain full access to all Just Workout features, workouts, and saved progress until the end of your current paid billing period. This is true regardless of which platform you used to subscribe.

For example, if you cancel on 15 January and your renewal was scheduled for 28 January, you can use Just Workout until 28 January without additional charges.

Refund timelines

Requesting a refund after cancellation

Not all cancellations come with refunds, but you may be entitled to one if you meet Just Workout's conditions or if New Zealand consumer law is on your side.

Refunds for direct website purchases

Just Workout's official money-back policy covers subscriptions purchased directly on the JustFit website. If you cancel within 30 days of your initial purchase and before the end of your subscription term, you qualify for a full refund. Refunds are processed to your original payment method (credit card or PayPal account) and typically take up to 14 days to appear in your account.

To request a refund, contact Just Workout support with your original order number and cancellation date. Keep all receipts and correspondence as proof.

Refunds for app store and google play purchases

Apple App Store and Google Play handle their own refund processes separately from Just Workout. If you subscribed through either platform, you must request a refund directly from Apple or Google, not from Just Workout.

Apple may honour refunds within 30 days at its discretion. To request, go to your App Store receipt email, click "Report a Problem" next to the Just Workout charge, and select "Request a Refund". Google Play has a similar 30-day refund window for subscriptions. Open Google Play, find the charge, and tap "Report a Problem".

Pro tip: If Apple or Google refuses your refund and you believe Just Workout failed to deliver a promised service, escalate to the Commerce Commission with evidence of your complaint. Stopee has seen successful complaints resolved this way.

Refunds for technical faults or misleading claims

Under New Zealand's Consumer Guarantees Act, you can claim a refund if Just Workout doesn't meet its service promises. For example, if the app crashes repeatedly, workouts are fundamentally different from the description, or the platform is unusable, you have grounds to demand a full refund regardless of the 30-day window.

Document the fault (screenshots, error messages, date and time), contact Just Workout support with evidence, and request a refund. If they refuse, lodge a formal complaint with the Commerce Commission.

What happens to your account and data after cancellation

Cancelling your subscription doesn't automatically erase your account. Understanding what remains accessible and what gets deleted helps you make informed decisions about your privacy and data.

Your access after cancellation ends

Once your paid billing period ends, you lose access to all Just Workout premium features. You won't be able to start new workouts, view advanced routines, or access personalised progress tracking. Any saved workouts, preferences, or fitness records remain in your account, but you can't view or use them unless you resubscribe.

Stopee recommends downloading or screenshotting any fitness data, personal records, or progress photos before your access ends, just in case you want to reference them later or migrate to another fitness platform.

Account deletion and data removal

Your Just Workout account and all associated data remain on JustFit's servers after cancellation unless you specifically request deletion. If you want your account completely removed-including workout history, saved preferences, and personal information-contact Just Workout support directly and request "full account deletion" or "data removal under New Zealand privacy law".

Keep copies of your deletion request and any confirmation email. New Zealand's Privacy Act 2020 gives you the right to request deletion of personal data, and JustFit must comply within a reasonable timeframe (usually 20 working days).

Common mistakes to avoid when cancelling just workout

Cancelling a subscription sounds simple, but many people stumble by assuming shortcuts will work. Here's where most cancellations go wrong-and how to avoid these traps.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Uninstalling the Just Workout app from your phone does nothing to stop your subscription. Your charges continue, and you won't see any reminder about your renewal because you've hidden the app. Always cancel through your app store account settings or the JustFit website, not by deleting the app.

Mistake 2: cancelling too close to your renewal date

Just Workout requires cancellation at least 24 hours before your renewal date. If you cancel at 11 AM on your renewal day and your billing cycles at 1 PM the same day, you've cut it too close. Apple, Google, and JustFit may still process a charge before your cancellation takes effect. Always cancel with at least 48 hours to spare to give the system time to process.

Mistake 3: cancelling in the wrong place

This is critical: your cancellation method must match your subscription method. If you subscribed through the App Store, you can't cancel on the JustFit website and expect it to work. Check your last receipt to confirm which platform charged you, then cancel through that same platform.

Mistake 4: not keeping proof of cancellation

If Just Workout charges you after cancellation and claims they have no record of it, a screenshot of your cancellation confirmation is your only defence. Take a photo or screen record of every confirmation page, and save any confirmation emails. Stopee recommends storing these in a dedicated folder or note app for future reference.

Mistake 5: forgetting to check for refund eligibility

If you cancel within 30 days of purchasing a direct website subscription, you're entitled to a full refund-but you have to ask for it. Many people simply accept cancellation without requesting the money back. Always check whether you qualify for a refund and submit the request at the same time you cancel.

Cancellation checklist for just workout

Before you start the cancellation process, work through this checklist to ensure nothing falls through the cracks.

Should you cancel or pause your just workout subscription?

Cancellation is permanent, but you have options if you're not sure whether you want to leave completely. Some fitness platforms offer pause features or account suspension, though Just Workout's policy on this isn't widely advertised.

If you want to preserve your account and future access without paying, contact Just Workout support and ask whether they offer a pause, freeze, or suspension option. If they don't, cancellation is your only choice-and you can always resubscribe later if you change your mind.

Stopee recommends cancelling over pausing if: you're unlikely to return within three months, you're trying out a different platform long-term, or your budget won't recover soon. The financial break is cleaner, and resubscribing is simple if you return.

Reviews and what other new zealand users say about cancelling

Just Workout maintains a 4.5 out of 5 star rating across app stores, but cancellation experiences vary widely. Real users report straightforward cancellations through app stores, though some have faced difficulty with the website-based process if account settings aren't clearly labelled.

Common feedback from cancelled users:

• App Store and Google Play cancellations processed without issues when done 24+ hours before renewal.
• Website cancellations were sometimes slower or less transparent than app store cancellations.
• Refund requests on the website took up to 14 days but arrived without dispute for qualifying users.
• A small number of users reported accidental recharges if they cancelled within 12 hours of renewal, resolved by disputing the charge through their bank.

Stopee's experience aligns with these reports: Just Workout is reasonably straightforward to cancel if you follow the platform-specific steps and allow adequate time before renewal.

Your final cancellation action plan

You're now equipped with everything you need to cancel Just Workout confidently. Here's your next step: identify which platform you subscribed through, check your renewal date, and follow the corresponding cancellation section above at least 48 hours before renewal.

If you subscribed directly on the JustFit website within the last 30 days, request your refund at the same time you cancel. If charges continue after cancellation, screenshot the proof and dispute them with your bank or app store immediately.

For escalation support, Stopee recommends contacting your bank's dispute team or lodging a formal complaint with the Commerce Commission if Just Workout refuses to cancel or refund you. New Zealand's consumer protections are robust, and these agencies take subscription disputes seriously.

Stopee has helped thousands of consumers cancel fitness subscriptions, streaming services, and memberships without paying penalty fees or fighting for refunds. Whether you're leaving Just Workout temporarily or permanently, you now have the knowledge and templates to do it correctly. Your next step is to act-cancel today, and keep that cancellation proof safe.

Just workout cancellation address and contact

Just Workout does not publicly advertise a dedicated cancellation email or postal address. Cancellations are processed exclusively through your app store account (Apple App Store or Google Play) or your JustFit website account.

For account-related support, complaints, or data deletion requests, contact Just Workout's support team through:

• JustFit Help Centre: https://help.justfit.app (accessible within the app and on the website)
• In-app support chat or email form (available in your account settings)

If Just Workout doesn't respond within 10 working days or refuses to cancel, escalate your complaint to:

• Commerce Commission New Zealand: https://www.commerce.govt.nz | Phone 0800 94 63 66
• Your bank or card issuer (to dispute the charge)

Stopee remains your trusted guide through every subscription cancellation in New Zealand. Whether you're leaving Just Workout or another service, we've got the steps, timelines, and legal protections covered.