Manage Justmove

How to cancel justmove in new zealand and understand your moving rights

What justmove is and why you might need to cancel

Justmove (trading as Just Moving NZ Ltd) is a New Zealand service designed to take the stress out of moving house by coordinating connections with utilities, broadband providers and insurance companies on your behalf.

Rather than juggling multiple phone calls and emails to set up services at your new address, Justmove's team handles the legwork as a concierge-style service. The company focuses on simplifying the moving process by liaising directly with third-party providers.

You might cancel Justmove for several reasons: you've completed your move and no longer need ongoing assistance, you're unhappy with the service quality, you found a cheaper alternative, or you subscribed by mistake. Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you can exit cleanly without unnecessary charges.

How justmove operates

Justmove operates primarily as a subscription or pay-per-service model, though publicly available information about specific plans and pricing is limited. Many customers access the service through mobile apps available on the Apple App Store and Google Play, which means your cancellation method depends on where you subscribed.

The company's registered office address (held with the New Zealand Companies Office) is the official contact point for legal notices and formal cancellation requests. Understanding where to send your cancellation notice is crucial to ensure your request is recorded properly.

Why cancellation details matter

Justmove does not publish a detailed, searchable online cancellation policy on their website. This lack of transparency can make cancelling confusing and create unnecessary delays. That is precisely why Stopee exists: to translate unclear cancellation processes into simple, actionable steps you can follow immediately.

Your consumer rights in new zealand and cancellation protections

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you purchase services, including digital subscriptions and moving assistance.

Digital subscriptions and cooling-off rights

New Zealand consumer law does not automatically grant a 14-day cooling-off right for digital in-app purchases that you consume immediately. Once you download and use an app-based service, cooling-off rights typically do not apply.

However, if Justmove fails to deliver the service as described, misrepresents its features, or charges you without your clear consent, you have rights under the Consumer Guarantees Act. The service must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe.

When you can demand a refund or cancellation

You can request a refund or cancellation if:

• The service was not delivered as promised or advertised
• The service is of unacceptable quality or does not work as intended
• You were charged without authorising the subscription
• The company continues charging after you requested cancellation
• The service is not fit for the purpose you purchased it for

If Justmove refuses to cancel or refund after a legitimate complaint, you can escalate your dispute to the Consumer Advocate authority in your region or seek advice from Community Law centres across New Zealand. Stopee recommends keeping all evidence (screenshots, emails, transaction records) before you escalate.

How to cancel justmove step by step

Your cancellation process depends on how you subscribed and whether you want to stop future charges immediately or request a refund for past charges.

Cancel through the apple app store

If you subscribed to Justmove via your iPhone or iPad, follow these steps to stop future charges:

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top of the screen (your name and profile picture)
3. Select "Subscriptions"
4. Find and tap "Justmove" in the list
5. Tap "Cancel Subscription" or "Delete" (wording varies by iOS version)
6. Confirm your cancellation when prompted

Important: Cancelling through the App Store stops future renewals but does not guarantee immediate access removal. You may retain access until the end of your current billing period. Apple handles the refund process independently; Justmove cannot reverse App Store charges on its own.

Pro tip: Take a screenshot of the cancellation confirmation screen. If Justmove charges you again, you have proof of cancellation to show Apple's support team.

Cancel through google play

If you subscribed via an Android device, use Google Play to cancel:

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find "Justmove" and tap it
5. Tap "Cancel subscription"
6. Follow the prompts to confirm cancellation

Warning: Google Play may show you a "special offer" to keep the subscription at a discounted rate. If you are certain you want to cancel, ignore this offer and proceed with cancellation.

Cancel via written notice to justmove

If you prefer a formal, documented cancellation or if you subscribed directly with Justmove (not through an app store), send a written cancellation notice:

1. Prepare your cancellation letter or email including:
   • Your full name
   • Your account number or email address associated with your Justmove account
   • Order ID or invoice number (if you have it)
   • The date you purchased the subscription
   • A clear statement: "I wish to cancel my Justmove subscription effective immediately"
   • The date of your cancellation notice
2. Send via email with read receipt enabled, or post via registered mail to Justmove's registered office address (see the contact section below)
3. Keep a copy of your cancellation notice and any proof of delivery (email receipt, registered post tracking number)

Pro tip: Use registered post or email with read receipt. This creates an official record showing when Justmove received your cancellation request. If they charge you again or dispute your cancellation, you have proof of your timely notice.

What happens after you cancel justmove

Cancellation does not always mean immediate access removal, and understanding what to expect helps you avoid confusion or accidental re-charges.

Access and service continuity

When you cancel through an app store, your access typically continues until the end of your current billing cycle. For example, if you paid on 15 November and your billing cycle is monthly, you may retain access until 15 December, even though you cancelled on 20 November.

If you sent a written cancellation notice to Justmove, contact them directly to confirm the effective cancellation date. Stopping charges and revoking access are two separate actions, and some services delay one or the other.

Your account data and privacy

Justmove does not publish a public policy on how it handles your personal data after cancellation. Your data may be retained for legal, tax or customer service purposes.

If you want your data deleted, send a separate written request stating: "Please delete all personal data held under my account [account number/email]." Keep a copy for your records. Justmove must comply with New Zealand's Privacy Act 2020, which gives you the right to access and request deletion of your personal information (with some legal exceptions).

Refunds and disputing charges after cancellation

Justmove does not publish an explicit refund policy, which means your refund eligibility depends on how you paid and whether the service failed to meet its promises.

Refunds for app store subscriptions

If you subscribed via Apple App Store or Google Play, the app store (not Justmove) processes refunds. Follow your store's refund request process:

• Apple: Go to appleid.apple.com, navigate to "Purchase History," find the Justmove charge, and click "Report a Problem." Select your reason and submit. Apple typically responds within 48 hours.
• Google Play: Open the Google Play Store, go to "Payments and subscriptions," select "Manage subscriptions," find Justmove, and tap "Report a problem." Explain your issue and submit.

Pro tip: Refund requests are more likely to succeed if you clearly explain why the service did not meet your expectations. "Service not as described" is more compelling than "Changed my mind."

Refunds for direct charges

If you were charged directly by Justmove (not via an app store), request a refund in writing to their registered office address. Include your cancellation notice, the charge amount, the date charged and a clear explanation of why you believe the charge is unjustified.

If Justmove refuses, dispute the charge with your bank or credit card provider. Most financial institutions offer a chargeback process if a business fails to deliver as promised. Stopee recommends escalating to your bank within 60 days of discovering the disputed charge.

Justmove pricing and plans

Justmove does not publish detailed plan names, prices or billing cycles on publicly accessible pages, making it difficult to compare value or predict costs upfront.

Available information on justmove costs

The lack of transparent pricing is a red flag. Before you subscribe to any service-whether Justmove or a competitor-insist on seeing the exact price, billing date and cancellation terms in writing. Stopee always advocates for transparency because hidden costs lead to unexpected charges and frustration.

Common mistakes to avoid when cancelling justmove

Cancelling can feel straightforward, but small oversights often result in continued charges, delayed access removal or lost refund opportunities.

Mistaking app deletion for cancellation

Simply deleting the Justmove app from your phone does not cancel your subscription. The app store renewal still processes on your billing date, and charges continue. Always cancel through Settings or your app store before deleting the app.

Relying on verbal cancellation or chat support

If you contact Justmove by phone or live chat and request cancellation, you have no written record. Email or registered post creates evidence. Stopee strongly recommends written cancellation via email (with read receipt) or registered mail to protect yourself if disputes arise later.

Not confirming the cancellation date

If you cancel mid-billing cycle, ask explicitly: "When does my access end and when will charges stop?" Different companies interpret this differently. Without a written confirmation, you cannot dispute continued charges.

Forgetting to request a refund separately

Cancelling and refunding are not automatic. You often must request a refund separately, and you have limited time (usually 30 to 90 days, depending on your payment method). Do not assume cancellation equals a refund.

Your cancellation checklist for justmove

Use this checklist to ensure you complete every step and avoid post-cancellation surprises:

Contact justmove for cancellation notices

If you need to send a formal written cancellation notice to Justmove, use the registered office address below. This address is registered with the New Zealand Companies Office and is the legally correct contact point for cancellation and service of documents.

Just Moving NZ Ltd (trading as Justmove)
Registered office: [Companies Office registered address for Just Moving NZ Ltd]

Send cancellation by email (with read receipt) or registered post. Keep proof of delivery and a copy of your cancellation notice. Stopee recommends following up in writing within 5 business days if you do not receive a confirmation of cancellation.

If Justmove does not respond to your cancellation within 10 business days or continues charging after you cancel, escalate your complaint to your bank (chargeback), the app store support team, or a Consumer Advocate office in your region.

Moving forward after cancellation

Cancelling Justmove is the first step to regaining control of your moving experience and budget. Whether you choose to coordinate utilities and broadband yourself, use a competitor or handle arrangements ad hoc, you now have clarity on your options.

Stopee has helped thousands of consumers cancel subscriptions cleanly, recover refunds and avoid hidden charges. Our step-by-step guides, legal insights and escalation pathways ensure you exit services on your terms, not theirs. If you encounter resistance from Justmove or any service provider, return to Stopee for detailed guidance on your consumer rights and next steps.

Your money, your time and your peace of mind matter. Cancel with confidence.