Manage Caci

How to cancel your caci membership and subscriptions in new zealand

What is caci and how it works

Caci is a New Zealand beauty and skincare provider operating clinics across the country, offering memberships for skin treatments, laser services, body therapies and skincare product subscriptions.

The core services caci offers

You can access skin health memberships like Reformaskin for monthly conditioning treatments, laser hair removal plans such as Freedom, and cosmetic injectables memberships like Amerase. Caci also sells standalone skincare products online and through a "Subscribe & Save" model for regular deliveries.

Memberships are managed directly through your local Caci clinic and billed via direct debit or weekly payment plans. Product subscriptions and online orders are handled separately through the Caci website account system, not through any mobile app.

How caci billing and clinics work

Your membership is tied to a specific clinic location where you booked your treatments. Payment happens automatically on a weekly or monthly schedule, and you cannot manage your membership through a third-party app store. This means your cancellation must go directly to Caci or your clinic, not to Apple or Google.

When you purchase products online, your account holds your order history and payment details. Subscriptions can be paused, modified or stopped from within your online account dashboard at any time.

Why you might want to cancel caci

Common reasons to step away

You might cancel because you have moved location and no longer visit your clinic regularly. Others find the weekly direct debit payments difficult to manage on a tight budget, or you may have completed your treatment course and no longer need the ongoing membership. Some members discover they prefer a competitor's service, pricing or appointment availability.

If you bought a product subscription and it is not delivering the results you hoped for, or you simply changed your mind, you have the right to cancel within 10 days if the items remain unused and in original packaging.

Financial and lifestyle factors

Recurring weekly charges add up over time. Cancelling a membership you no longer use stops the drain on your account and lets you redirect that money elsewhere. At Stopee, we help thousands of consumers each year reclaim control of unwanted subscriptions, and Caci memberships are no exception.

Pricing and current membership plans

What caci memberships cost

Prices shown below are in New Zealand dollars (NZD), inclusive of Goods and Services Tax (GST), and reflect typical rates as of early 2026. Your clinic may offer variations or promotional pricing, so confirm exact costs with your local location.

How billing works and what to expect

Every membership automatically charges your nominated bank account weekly unless you cancel. Caci does not pro-rate partial weeks, so timing your cancellation matters. Most clinics will action your cancellation from the date they receive written notice, provided you gave at least 7 days' advance warning.

Methods to cancel your caci membership

Where and how to send your cancellation notice

Caci requires written notice to cancel. You have two main routes: contact your local clinic directly, or email the Caci customer service team. The most reliable method is written notice sent to the specific clinic where you hold your membership, but email to enquiry@caci.co.nz works as an alternative.

Pro tip: Always request written confirmation of your cancellation and keep copies of all correspondence. This protects you if Caci's billing system lags or if a dispute arises later.

Cancellation contact details for caci

Email your cancellation request to enquiry@caci.co.nz with your membership number, full name and the clinic location. Alternatively, visit or call your local Caci clinic and ask for their written cancellation procedure. Some clinics may have a clinic-specific email address listed on their website.

Do not rely on verbal cancellation over the phone alone. Always follow up with an email or letter to create a paper trail.

Step-by-step guide to cancel your membership

Cancelling a caci membership in writing

Follow these steps to cancel your Caci membership and stop the weekly charges.

1. Gather your membership details
   • Locate your membership number (on your invoice or account statement)
   • Note the clinic location where you hold the membership
   • Have your full name and contact phone number ready
2. Compose your cancellation notice
   • Write a clear, brief email or letter stating you wish to cancel effective immediately or on a specific date
   • Include the phrase "I wish to cancel my membership with at least 7 days' notice as required"
   • Provide your membership number, full name, clinic location and the date of your request
3. Send to the correct address
   • Email: enquiry@caci.co.nz, or send to your clinic's direct contact
   • Request a read receipt or reply confirming receipt and processing
   • If posting a letter, use registered mail so you have proof of delivery
4. Confirm the 7-day notice period
   • Caci requires minimum 7 days' written notice; count from the date they receive your message
   • Your direct debit will stop after this notice period plus their processing time
   • Do not assume cancellation is instant; allow up to 14 days for full processing
5. Keep records for your protection
   • Save a copy of the email you sent or a photo of your posted letter
   • Save any reply from Caci confirming cancellation
   • Check your bank statement in 2-3 weeks to confirm the direct debit has stopped
6. Follow up if needed
   • If you still see charges after the 7-day notice plus 7 additional business days, contact enquiry@caci.co.nz again
   • Reference your original cancellation date and ask for a refund of any erroneous charges
   • If Caci does not respond or refuses, escalate to the Commerce Commission New Zealand or your bank

Cancelling caci skincare subscriptions online

If you have a "Subscribe & Save" product subscription, you can cancel or pause it directly through your online account without waiting 7 days.

1. Log in to your Caci account on their website
2. Navigate to "My Subscriptions" or "Orders"
3. Find the active subscription and select "Pause" or "Cancel"
4. Confirm your choice; Caci will stop future shipments immediately
5. Save your cancellation confirmation email for records

Warning: Pausing is temporary; cancelling is permanent. If you think you might return to Caci products in the future, pause rather than cancel.

What happens after you cancel

Your account and appointments

Cancellation can feel uncertain. Once your cancellation is processed, your clinic will remove you from future appointments tied to the cancelled membership. However, your personal account and data remain in Caci's systems for legal and tax purposes.

Check your clinic calendar or contact them directly to confirm that any booked treatments have been cancelled. You will not be charged for appointments you do not attend after your membership ends.

Direct debit and payment processing

Your weekly direct debit will stop according to your bank and Caci's reconciliation schedule. This typically takes 7 to 14 days after they receive and process your written notice. Do not be alarmed if you see one final charge; this is often a pending transaction that clears within 2 business days.

Monitor your bank statements carefully for 3 weeks after cancellation to ensure no further charges appear. At Stopee, we empower consumers to track their cancellations and spot errors before they compound into larger problems.

Your personal data and privacy

Caci will retain your account information for accounting, regulatory and legal compliance purposes. If you wish to request a copy of your account activity or ask about their data retention practices, email enquiry@caci.co.nz or contact your clinic directly. New Zealand's Privacy Act 2020 gives you the right to request what personal information they hold about you.

Will you get a refund when you cancel caci

Membership refunds and the 7-day cooling-off window

If you cancel your membership within 7 days of starting and have not received any treatments or products, you are entitled to a full refund. This is Caci's standard policy and aligns with consumer protection principles.

Outside this 7-day window, Caci typically reconciles your account and issues any balance as a gift voucher rather than a cash refund. This means if you have unused membership credit, you receive it as a voucher to spend on future treatments or products, not back to your bank account.

Online product refunds and your consumer rights

For skincare products purchased online, you have 10 days from delivery to request a return or exchange if items are unused and in original packaging. Caci will typically refund the product cost but not the original shipping charge unless they made an error.

Importantly, if any product is faulty, damaged or does not match the description, the Consumer Guarantees Act (CGA) 1993 protects you. Under the CGA, you can claim repair, replacement or a full refund regardless of Caci's stated refund policy. Faults discovered after 10 days are still covered by the CGA if the product has been in your possession for less than 12 months.

Your consumer rights and the consumer guarantees act

What the consumer guarantees act means for you

New Zealand's Consumer Guarantees Act 1993 protects you when you buy services or goods from a trader like Caci. Under the CGA, all services must be rendered with due care and skill, and all goods must be of acceptable quality, fit for purpose and match any description provided.

If a skin treatment causes an unexpected adverse reaction, or if a skincare product causes irritation despite Caci's claims, you have a legal right to compensation. This right exists independently of Caci's cancellation or refund policy.

When to invoke your CGA rights

If a Caci treatment or product fails to meet these standards, you can request repair, replacement or refund without citing Caci's terms and conditions. You must act within a reasonable timeframe; typically 12 months for goods and up to 5 years for services, though the sooner you act the stronger your case.

Document any issues with photos, keep all packaging and labels, and communicate your complaint in writing to enquiry@caci.co.nz. If Caci refuses to resolve the matter, you can escalate to the Commerce Commission or seek advice from a community law centre.

Stopee advises consumers to understand these rights before accepting a dismissal from any service provider. Your legal protections are real and enforceable.

Common mistakes when cancelling caci

Errors that delay or block your cancellation

Cancellation can feel stressful, especially when you are unsure whether the process is working. The most frequent mistake is relying on a phone conversation alone without following up in writing. Caci staff may take notes, but without a written record, there is no proof of your cancellation request if billing continues or disputes arise.

Other common errors include:

• Sending cancellation to a generic email address instead of the clinic-specific contact, causing it to be missed or delayed
• Not providing your full membership number, leaving Caci unable to identify your account
• Assuming cancellation is instant when Caci requires 7 days' notice plus processing time
• Continuing to use the membership after sending cancellation notice, then disputing the final charges
• Confusing membership cancellation with online product returns and vice versa
• Accepting a gift voucher refund without understanding you cannot convert it back to cash

How to avoid these pitfalls

Always send written cancellation via email and request a read receipt. Include your membership number, clinic name and the date you want the cancellation to take effect. Follow up 10 days later if you have not received confirmation. Do not stop visiting the clinic mid-membership if you want to avoid final charges; instead, complete your notice period cleanly.

At Stopee, we help you navigate these details so nothing falls through the cracks. Our goal is to make your cancellation seamless and final.

Your cancellation checklist

Before you send your cancellation request

• Find your Caci membership number from a recent invoice or bank statement
• Confirm the clinic location where your membership is held
• Check the date of your last treatment to estimate remaining credit
• Decide if you want a gift voucher or to pursue a refund within 7 days of signup

When you submit your cancellation

• Write clearly: "I hereby cancel my Caci membership effective [date] with 7 days' written notice"
• Include your full name, membership number and clinic location
• Send to enquiry@caci.co.nz and request confirmation of receipt
• Keep a dated copy of your email or letter

After cancellation is processed

• Watch your bank statement for 2-3 weeks to confirm the direct debit has stopped
• Check your email for cancellation confirmation and refund details
• Save all Caci correspondence for your records
• If you receive an unexpected charge, contact Caci immediately with your cancellation proof

When you might want to keep your caci membership instead

Reasons to stay

If you are happy with your results, visit the clinic regularly, and the weekly cost fits your budget comfortably, there is no need to cancel. Caci members often report good relationships with their clinic and value the discounted pricing and consistency of regular treatments.

Pausing your membership might be a better choice than cancelling if you are taking a short break. You can pause for a month or two without cancelling permanently, then resume when you are ready to return.

Comparing options before deciding

How stopee helps you manage your subscriptions

Why tracking cancellations matters

Caci is just one of many recurring charges competing for your money each month. At Stopee, we help thousands of New Zealand consumers track, manage and cancel unwanted memberships and subscriptions efficiently. Our mission is to empower you to take control and avoid the frustration of forgotten charges.

Whether you are cancelling a beauty membership, a streaming service or an online app, the principles remain the same: gather proof, send written notice and monitor your account for confirmation. Stopee simplifies this process by centralizing your subscription management so nothing slips through.

Get started with stopee today

Visit Stopee.com to explore your full subscription dashboard. Track all your active memberships in one place, set cancellation reminders and access step-by-step guides for each service. Stopee has helped thousands of consumers cancel Caci memberships and recover money they did not know they were still paying for. Take back control and start your cancellation journey with Stopee today.

Summary and final steps

Your action plan for cancelling caci

Cancelling your Caci membership is straightforward if you follow the process: send written notice at least 7 days in advance to enquiry@caci.co.nz or your local clinic, keep copies of all correspondence, and monitor your bank account to confirm the direct debit stops within 14 days. You are entitled to a full refund only if you cancel within 7 days of membership start and have not received services; otherwise, expect a gift voucher for any unused credit.

If you bought skincare products online and changed your mind, you have 10 days to request a return. If you received faulty goods or poor service, the Consumer Guarantees Act protects your right to compensation regardless of Caci's stated policy.

Contact caci to cancel

Email: enquiry@caci.co.nz

In writing: Contact your local Caci clinic directly for their postal or clinic-based cancellation address. Most Caci clinics across New Zealand accept written cancellation requests delivered in person, by post or email.

What to include in your message: Your full name, membership number, clinic location, the date of your cancellation request and the effective cancellation date (minimum 7 days from the date of your notice).

Escalation contact: If Caci refuses to cancel or disputes your refund, contact the Commerce Commission (www.comcom.govt.nz) or your bank's dispute resolution team.

Stopee stands ready to support you through every step of this process. Our comprehensive guides, templates and checklists ensure your cancellation is complete, documented and final. Visit Stopee today and take control of your subscriptions.