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Cancel Perfect Body: The Right Way
How to cancel perfect body in new zealand: your complete guide
What perfect body is and why you might want to cancel
Perfect Body is a subscription-based nutrition and meal planning service designed to help you track your diet, access personalised meal plans, and manage your weight through a web app and mobile application. You can subscribe through Perfect Body's website directly, or via the Apple App Store and Google Play Store on your smartphone.
The service offers flexible billing options: weekly, monthly, annual plans, or a one-time lifetime purchase. While Perfect Body has earned a solid 4.5 out of 5 star rating, you might be considering cancellation for several reasons-whether the meal plans no longer suit your lifestyle, you've found an alternative service, or you simply want to pause your subscription temporarily.
Whatever your reason, Stopee is here to guide you through the cancellation process step by step, helping you avoid common pitfalls and understand your consumer rights under New Zealand law.
Understanding your subscription type matters
Before you cancel, identify where your subscription came from. This is crucial because your cancellation method depends entirely on your payment platform. You may have purchased directly from Perfect Body's website, through Apple's App Store, or via Google Play. Each platform handles cancellations differently, and cancelling through the wrong channel won't actually stop your billing.
Why consumers cancel perfect body
Common reasons include meal plans that don't align with dietary preferences, lack of progress toward fitness goals, expensive recurring charges without visible results, or simply finding a more affordable alternative. Stopee recognises that subscription fatigue is real, and you deserve a straightforward cancellation process without obstacles.
Your consumer rights in new zealand
The 14-day cooling-off period
Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you have a 14-day right of withdrawal for online purchases made in New Zealand. However, this right has an important limitation: once a digital service has started and you've consented to it, your withdrawal right disappears.
Perfect Body interprets this to mean that after you've begun using the service, you cannot claim a refund solely because you changed your mind. Your refund rights exist only if the service is faulty, misrepresented, or fails to deliver as promised-and you must provide supporting evidence within 14 days of purchase.
Your protection under consumer law
The Consumer Guarantees Act protects you from misleading representations about the service's features, functionality, and results. If Perfect Body promised specific weight loss outcomes or nutritional guarantees that the service failed to deliver, you may have grounds for a refund or compensation, regardless of how long you've subscribed.
Stopee recommends keeping records of any claims Perfect Body made during signup, including screenshots of marketing promises. If those promises were not fulfilled, escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority.
How to cancel perfect body: method by method
Cancel through the apple app store (iOS)
If you subscribed to Perfect Body via Apple's App Store on your iPhone or iPad, you must cancel through Apple, not through the Perfect Body app itself. Deleting the app does not cancel your subscription-you'll continue to be charged.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- Find and tap "Perfect Body" in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your choice.
- Check your email for an Apple cancellation confirmation receipt.
Pro tip: Apple processes cancellations immediately, but you retain access until the end of your current billing period. If you're mid-cycle, you won't receive a pro-rata refund, but your subscription will not renew.
Cancel through google play (Android)
Android users who subscribed via Google Play must cancel directly within their Google account settings. Like Apple, simply removing the app from your phone will not cancel your subscription or stop the charges.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" then "Subscriptions".
- Tap "Perfect Body" from your active subscriptions.
- Select "Cancel subscription" and confirm your request.
- You'll receive a confirmation email from Google.
Warning: Perfect Body cannot cancel Google Play subscriptions on your behalf. You must initiate the cancellation yourself through Google's platform. Contacting Perfect Body support will not stop your Google Play billing.
Cancel through the perfect body website or app (direct purchases)
If you subscribed directly through Perfect Body's website or in-app purchase using your credit or debit card, you can cancel via your account settings. This method applies to weekly, monthly, and annual plans purchased directly from Perfect Body.
- Log in to your Perfect Body account on the website (perfectbody.me) or open the app on your device.
- Navigate to "Account Settings" or look for a "Profile" or "Manage Subscription" option in the menu.
- Look for the "Manage Your Subscription" or "Billing" section.
- Select your active subscription plan and choose the cancellation option.
- Confirm your cancellation request.
- Check your email for a confirmation from Perfect Body.
Important timing note: Perfect Body requires you to cancel at least 48 hours before your next billing date to avoid automatic renewal and an unwanted charge. If you miss this window, your subscription will renew, and you'll be charged for the next period.
Stopee recommends setting a phone reminder 3 days before your renewal date as a safety net. Even if you've clicked "cancel", verify in your account settings that the status has changed to "cancelled" or "inactive".
What happens after you cancel perfect body
Your access and remaining subscription time
Cancelling your Perfect Body subscription does not immediately cut off your access. Instead, you retain full access to the service until the end of your current billing period-whether that's the end of your weekly, monthly, or annual cycle.
For example, if you cancel on the 15th of the month and your annual subscription renews on the 30th, you'll have access for the next 15 days. After your current period expires, your access ends permanently, and you cannot log in.
Account deletion and its effect on subscriptions
Deleting your Perfect Body account on the website or app will automatically cancel any subscriptions you purchased directly from Perfect Body. However, if your subscription came from Apple or Google Play, deleting your Perfect Body account will not cancel those subscriptions-you must cancel through the app store separately.
Only delete your account if you're certain you've cancelled all subscriptions through their correct platforms first. Stopee advises verifying cancellation with your app store before deleting to avoid surprise charges.
Automatic renewal and billing protection
After successful cancellation, Perfect Body will not automatically renew your subscription. Your credit card will not be charged again. However, if you cancel too late (within 48 hours of your renewal date for direct purchases), you may be charged before the cancellation takes effect.
If you're charged after cancelling, don't panic. You can request a refund within 30 days by contacting Perfect Body support via their help chat, explaining the situation, and asking for a courtesy refund or credit.
Refunds: what you can expect
Refund eligibility and the 30-day window
Perfect Body allows refund requests within 30 days of purchase for direct website and app purchases. To qualify, you'll typically need to demonstrate that the service was faulty, misrepresented, or failed to perform as described-not simply that you changed your mind.
Submit your refund request through the Perfect Body help chat, available on their website. Include any supporting evidence: screenshots of misleading claims, descriptions of service failures, or documentation that the product did not match its marketing description.
App store and google play refunds
If you subscribed via Apple or Google Play, refund requests go through those platforms, not through Perfect Body. Apple and Google have their own refund policies, which typically allow refunds within 14 to 15 days of purchase if you request them directly through the app store.
Contact Apple Support or Google Play Support with your request, explaining why you believe the charge was unjustified. Stopee has helped thousands of consumers navigate these refund processes by providing clear timelines and evidence of service failures.
What happens if perfect body refuses your refund
If Perfect Body denies your refund request and you believe the service breached consumer law guarantees, you can escalate to the Commerce Commission. New Zealand's consumer protection authority investigates complaints about misleading or deceptive conduct and failures to provide services as described.
The Commerce Commission can investigate for free, and you don't need a lawyer. Document everything: your purchase receipt, screenshots of Perfect Body's marketing claims, records of any support tickets, and details of how the service failed to meet those claims.
Common mistakes when cancelling perfect body
Cancelling the wrong way hurts
It's frustrating when you think you've cancelled but charges keep appearing. The most common mistake is deleting the app without cancelling the subscription, or cancelling through Perfect Body when your subscription came from an app store.
If you subscribed via Apple or Google, you must cancel there, not in the Perfect Body app itself. Conversely, if you subscribed directly on Perfect Body's website, app store cancellations won't work. Take 30 seconds right now to confirm where you subscribed, then use the correct cancellation method.
Missing the 48-hour deadline
Perfect Body's 48-hour cancellation window is strict. If your renewal date is 1 May and you cancel on 30 April at 10 pm, you might be too late. The company processes billing cycles automatically, and a missed deadline means a full renewal charge.
Set a phone reminder three days before your renewal date. Check your renewal date in your account settings under "Billing" or "Subscription". This single action eliminates the risk of unwanted charges.
Not verifying cancellation status
After submitting your cancellation, log back into your account within 24 hours and check that your subscription status has changed to "Cancelled", "Inactive", or "None". A cancellation request submitted doesn't always mean cancellation confirmed. Technical glitches happen, and you need proof.
Screenshot your cancellation confirmation from the app store or Perfect Body website. Save your confirmation email. These records protect you if a charge appears and you need to dispute it with your bank or the company.
Pricing and subscription plans at a glance
| Plan type | Billing frequency | Approx cost | Cancellation method | Refund window |
|---|---|---|---|---|
| Weekly | Every 7 days | NZD $8-12 | Website/app or app store | 30 days |
| Monthly | Every 30 days | NZD $25-35 | Website/app or app store | 30 days |
| Annual | Once per year | NZD $200-300 | Website/app or app store | 30 days |
| Lifetime (one-time) | Never | NZD $400-600 | N/A after purchase | 14 days (one-time only) |
Note: Exact pricing varies based on active promotions and your subscription platform. Check your account settings or confirmation email for your specific plan cost.
Checklist: before you cancel perfect body
Use this checklist to ensure a smooth cancellation and protect yourself from future charges or disputes.
- Confirm your subscription platform: Perfect Body website, Apple App Store, or Google Play?
- Check your next renewal date in your account settings.
- Set a phone reminder for 48 hours before renewal (for direct purchases).
- Download or screenshot your current billing details and plan information.
- Note your refund window: 30 days from purchase for direct plans, 14 days via app stores.
- Document any misleading marketing claims or service failures for potential refund disputes.
- Export or save any meal plans or data you want to keep (Perfect Body may delete this after cancellation).
- Complete your cancellation through the correct platform at least 48 hours before renewal.
- Verify cancellation status in your account within 24 hours.
- Save your cancellation confirmation email and screenshots.
- Monitor your bank or credit card statement for the next two billing cycles to confirm no charges appear.
Key takeaways and next steps
You have the power to cancel
Cancelling Perfect Body is straightforward once you know which platform you're on and respect the 48-hour cancellation window. Whether you subscribed via the website, Apple, or Google Play, you now have the exact steps to follow.
Your consumer rights under New Zealand law protect you from misleading claims and faulty services. If Perfect Body promised results it didn't deliver, you have grounds for a refund, and Stopee encourages you to escalate to the Commerce Commission if the company refuses to make it right.
Stay protected moving forward
After cancellation, monitor your bank statement for two billing cycles. If an unwanted charge appears, contact your bank immediately to dispute it. Provide your cancellation confirmation as evidence.
Stopee has helped thousands of consumers cancel subscriptions smoothly and recover unwanted charges. Our free guides cover cancellation strategies for dozens of services, and our mission is to empower you to take control of your spending.
Get more help from stopee
If you're struggling with other subscriptions or need clarification on your cancellation options, visit Stopee.com to access detailed guides for hundreds of services. Stopee is your trusted partner in cutting unnecessary spending and protecting your consumer rights in New Zealand.
Your subscription should work for you, not against you. Take action today, verify your cancellation within 24 hours, and move forward with confidence.
How to contact perfect body for support
Perfect body support channels
If you have questions during the cancellation process or need to request a refund, Perfect Body offers support through their help centre and in-app chat.
- Help Centre: Visit help.perfectbody.me for FAQs, guides, and refund information.
- In-app chat: Log into your Perfect Body account and access the support chat for direct assistance.
- Email: For complex issues, Perfect Body may provide an email address within the help centre or app.
Pro tip: Use the help chat rather than email for faster responses. Document the chat transcript for your records, as it serves as evidence if you later dispute a charge.
Escalation options if perfect body doesn't help
If Perfect Body refuses your refund or doesn't respond within 10 business days, escalate to the Commerce Commission (comcom.govt.nz) or contact Citizens Advice Bureau for free guidance on your next steps.
Stopee always recommends exhausting the company's support first, but you have powerful consumer protections backing you up if they fail to resolve the issue fairly.