Manage Amazon Music Unlimited
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Cancel Amazon Music Unlimited: Step-by-Step Guide
How to cancel amazon music unlimited in new zealand (2024)
What is amazon music unlimited and why you might cancel
Amazon Music Unlimited is Amazon's premium music streaming service, offering access to over 100 million songs with high-quality audio across your devices - from smartphones to Alexa speakers. Unlike the free Prime Music tier, Unlimited gives you the full catalogue and HD/Ultra HD streaming options.
If you subscribed expecting different features, found the sound quality wasn't what you needed, or simply changed your listening habits, Stopee understands that cancelling is often the right financial choice. This guide walks you through every cancellation method available to New Zealand customers, so you can stop paying for a service you're no longer using.
How amazon music unlimited differs from prime music
Prime Music comes free with Amazon Prime membership and offers a curated selection of 2 million songs. Amazon Music Unlimited is a separate, paid subscription that unlocks the entire catalogue and superior audio quality.
Having Prime membership does not automatically give you Unlimited access - you must pay extra. If you subscribed to Unlimited thinking it came with Prime, you're not alone, and cancelling is straightforward.
Who should cancel amazon music unlimited
Cancel if you've switched to a competing service like Spotify or Apple Music, if the monthly cost no longer fits your budget, or if you rarely stream music. Some New Zealand customers find the service costs more than expected due to exchange rate fluctuations between AUD and NZD pricing.
Amazon music unlimited pricing in new zealand
Amazon charges for this service using Australian dollar (AUD) pricing that flows through to New Zealand accounts, though exact local currency display varies by payment method and app store.
| Plan type | Monthly cost | Billing cycle | What you get |
|---|---|---|---|
| Echo device plan | AUD 4.99 (~NZD 5.50) | Monthly | Access on one Alexa speaker only |
| Individual plan | AUD 11.99 (~NZD 13.20) | Monthly | Full access on all your devices |
| Family plan (recommended for households) | AUD 17.99 (~NZD 19.80) | Monthly | Up to six household members |
Pro tip: Currency conversion rates mean NZD charges can vary. Check your last invoice to confirm what you're actually being charged in New Zealand dollars before cancelling - this amount becomes important if you later request a refund.
How to cancel amazon music unlimited in new zealand
Your cancellation method depends on where you subscribed: directly through Amazon's website, via Apple's App Store, through Google Play, or by voice on an Alexa device. Stopee has verified each pathway below so you cancel with confidence.
Cancel directly via amazon's website
This is the fastest route if you signed up on Amazon.co.nz or amazon.com.
- Open a web browser and visit amazon.co.nz (or your regional Amazon site).
- Log in with your Amazon account email and password.
- Hover over your account name in the top-right corner and select Your Account.
- Scroll down and click Your Subscriptions or navigate to Music Settings - the exact link name varies by page layout.
- Find Amazon Music Unlimited in your active subscriptions list.
- Click Cancel subscription next to it.
- Amazon may offer you a pause option or discount to keep the subscription. Review these carefully - only accept if you genuinely want to continue.
- Confirm your cancellation when prompted. You'll receive a confirmation email.
Warning: Do not close your browser or click back after hitting confirm. Wait for the success message and check your inbox for a cancellation confirmation email within 10 minutes.
Cancel if you subscribed via apple app store
If you activated your subscription through in-app purchase on an iPhone or iPad, you must cancel through Apple's system - Amazon cannot cancel it for you.
- On your iPhone or iPad, open Settings.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Amazon Music Unlimited in the list.
- Tap Cancel Subscription.
- Confirm by tapping again when prompted.
- Check the subscription status - it should now show "Expires on [date]" rather than "Renews on [date]".
Pro tip: Some New Zealand iPhone users see pricing in NZD here, while others see AUD - this is normal and doesn't affect your cancellation.
Cancel if you subscribed via google play
Android users who signed up through Google Play must cancel in the Google Play app or website.
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions > Subscriptions.
- Tap Amazon Music Unlimited.
- Select Cancel subscription.
- Follow the on-screen prompts and confirm your cancellation.
Alternatively, you can cancel via play.google.com on any web browser by logging into your Google account and navigating to the same Subscriptions menu.
Cancel using voice command on alexa
If you activated your subscription through an Alexa device, you can cancel instantly by voice.
- Speak to your Alexa-enabled device and say: "Alexa, cancel my Amazon Music Unlimited subscription."
- Alexa will confirm and ask you to verify. Listen for the confirmation message.
- You'll receive an email confirmation shortly after.
Pro tip: If Alexa doesn't recognise the command, try: "Alexa, help me cancel my subscription" - the exact phrasing can vary by region.
What happens immediately after you cancel
Cancelling is emotional - you've made a decision to stop spending money, and that deserves clarity. Here's exactly what occurs once your cancellation is confirmed.
Access and playback during your final billing period
You keep full access to Amazon Music Unlimited until the end of your current billing cycle. If you cancel on the 15th and your renewal date is the 28th, you stream normally until the 28th arrives - then access stops.
Amazon will not charge you again after that final renewal date, provided your cancellation processed successfully before the automatic renewal attempt.
What happens to your downloads and playlists
Tracks you downloaded for offline listening will stop working once your subscription expires. Playlists you created remain visible in your library, but you cannot play subscription-only content after your access ends.
Any music you purchased (not streamed) through Amazon Music stays playable forever. Your purchase history and library metadata remain in your account permanently.
Can you get a refund after cancelling amazon music unlimited
Amazon's default position is that subscription payments are final and non-refundable. However, Stopee's research shows exceptions exist, and knowing your rights empowers you to push back if warranted.
Standard refund policy in new zealand
Amazon does not automatically refund subscription fees once your billing period closes, even if you never opened the app. This is their stated policy across their website and terms.
Refunds are the exception, not the rule - but exceptions are achievable in specific circumstances.
When amazon may grant a refund
Stopee has seen refunds approved in these genuine situations:
- You were charged twice in one month due to a system error.
- You activated the subscription by accident and contacted support within 48 hours.
- You haven't streamed any music since your last billing date and request a refund immediately after renewal.
- You signed up under false pretences or misleading marketing from a third party.
How to request a refund
- Visit amazon.co.nz and log in.
- Go to Your Account > Your Orders or Subscriptions.
- Locate the Amazon Music Unlimited charge you dispute.
- Click Report an issue or Return/Refund if visible.
- Select the reason (accidental charge, not used, billing error) and submit.
- Write a brief explanation: "I was charged on [date] but have not used the service. Please refund this charge."
Amazon's support team typically responds within 24-48 hours. If they decline, you can escalate - see the consumer rights section below.
Warning: The 14-day cooling-off period that applies in the EU and UK does not apply in New Zealand. You cannot rely on statutory cooling-off rights here.
Your consumer rights in new zealand
While Amazon's terms say payments are non-refundable, New Zealand law protects you if the service was misleading, broken, or failed to deliver what was promised.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act 1993, any service (including subscriptions) must be of acceptable quality, fit for purpose, and match the description given to you. If Amazon Music Unlimited did not stream music properly, if the audio quality was defective, or if the app consistently crashed, you have grounds to request a refund as compensation for a failed service.
This is different from simply changing your mind - this applies when the service genuinely underperformed.
When to escalate if amazon refuses
If Amazon declines your refund request:
- Reply to Amazon's refusal email explaining why you believe the Consumer Guarantees Act applies (e.g., "The service was not of acceptable quality because the app crashed daily").
- If Amazon does not respond within 7 days or refuses again, contact the Commerce Commission (New Zealand's consumer authority) at www.comcom.govt.nz or call 0800 943 600.
- You can also lodge a dispute with your bank or credit card issuer, who may reverse the charge if you show evidence of the service failure.
Stopee recommends keeping screenshots of app errors, billing records, and any support correspondence - these become essential if you need to prove your case.
Common cancellation mistakes to avoid
Cancelling a subscription feels straightforward, but small errors can leave you paying longer than intended. Here are the traps Stopee sees customers walk into.
Mistake 1: cancelling on the wrong platform
If you subscribed via Apple App Store but tried to cancel on Amazon's website, your subscription remains active. Amazon has no control over app store subscriptions - each platform manages its own billing. Always cancel where you signed up.
Mistake 2: confusing "pause" with "cancel"
Amazon may offer a temporary pause (usually 30 days) as an alternative to full cancellation. If you accept a pause, your subscription automatically resumes and you're billed again. Only pause if you genuinely plan to return - otherwise, complete the full cancellation.
Mistake 3: assuming you'll be refunded without asking
Cancelling does not trigger an automatic refund. You must actively request one through customer support. Many people let this step slide and lose money as a result.
Mistake 4: not confirming the cancellation in writing
Rely on the confirmation email, not just the on-screen message. If you don't receive an email within 15 minutes, contact Amazon support to verify the cancellation went through. Some customers thought they cancelled but were still billed because the cancellation never processed.
Cancellation checklist for amazon music unlimited
Use this step-by-step checklist to ensure you cancel successfully and avoid re-charges.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (Amazon site, Apple, Google Play, or Alexa) | ☐ | Check your email confirmation from signup |
| Log in and navigate to subscriptions on the correct platform | ☐ | Do not try to cancel on a different platform |
| Click cancel and confirm (do not accept a pause offer) | ☐ | Screenshot the confirmation page |
| Check your email for a cancellation confirmation within 15 minutes | ☐ | Save this email for your records |
| Verify your subscription status still shows expiry date (not renewal date) | ☐ | Check 24 hours later to be certain |
| Request a refund if eligible (optional but recommended) | ☐ | Contact support within 48 hours of renewal if unused |
Reviews and customer experiences with amazon music unlimited cancellation
Stopee has reviewed hundreds of New Zealand customer experiences with this service. Most cancellations go smoothly when users follow the correct platform pathway. The most common frustration is the lack of clarity about which platform controls the cancellation.
Customers report that Amazon's customer service (available via chat or phone) is responsive when contacted about a stuck cancellation. If your cancellation did not process, support typically resolves it within 24 hours.
Why stopee helps you cancel subscriptions with confidence
Stopee is your independent cancellation guide for New Zealand consumers. Our mission is to make sure you understand exactly how to cancel any subscription - and to empower you to know your rights when companies refuse refunds or make cancellation difficult.
Stopee has helped thousands of consumers cancel services they no longer needed, recover refunds they were entitled to, and avoid being re-charged by mistake. Every guide we publish, including this one about Amazon Music Unlimited, is built on real customer experiences and New Zealand consumer law.
If you're cancelling Amazon Music Unlimited and need specific help with your account, contact Amazon directly at www.amazon.co.nz (use the "Contact Us" link at the bottom of any page). For disputes about refunds or service quality that Amazon won't resolve, the Commerce Commission's dispute resolution team is your escalation point.
Visit stopee.com for guides on cancelling other popular services in New Zealand, and use Stopee's resources to understand your consumer rights whenever a company makes cancellation or refunds difficult.