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Cancel Tune My Music: Step-by-Step Guide
How to cancel tune my music in new zealand and protect your rights
What tune my music does and why you might cancel
Tune My Music is a digital service that helps you transfer and manage your music library across different streaming platforms and accounts. The service makes it simple to move your playlists, saved songs, and collections between providers without having to recreate them manually.
You access Tune My Music through their website, iPhone/iPad app, or Android app. You can purchase a subscription directly from Tune or through third-party app stores like Apple App Store and Google Play.
Why people cancel tune my music
Some users find they only need the transfer service once and don't require ongoing access. Others may discover that manual playlist management works better for their workflow, or they may switch to a streaming platform that handles library transfers natively. A few users have reported unintended changes to playlists during transfers, which can prompt cancellation if the service no longer meets their expectations.
Whatever your reason, Stopee is here to help you navigate the cancellation process step by step and understand your consumer rights in New Zealand.
Where tune my music operates
Tune My Music is operated by FINE TUNED MUSIC LIMITED, a New Zealand company. The service supports most major streaming platforms, though availability and exact supported integrations may vary by your location and subscription tier.
Your consumer rights and new zealand law
Before you cancel, you should understand what New Zealand consumer law gives you. These rights are important leverage if Tune My Music's stated policies conflict with your legal entitlements.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, you have the right to expect that any service you pay for is fit for purpose, delivered with reasonable care, and matches what the company advertised to you. If Tune My Music fails to transfer your playlists correctly, causes unintended playlist changes, or doesn't perform as described, you may be entitled to a refund or replacement service-regardless of what Tune's stated refund policy says.
If you experience significant playlist loss, data corruption, or service failure within a reasonable timeframe after purchase, write to Tune with evidence (screenshots, timestamps, affected playlists) and cite the Consumer Guarantees Act. Many companies resolve claims at this stage rather than escalate to the Commerce Commission.
Cooling-off period and distance selling
If you purchased Tune My Music online without visiting a physical location, you may qualify for a 14-day cooling-off period under the Distance Selling Code of Practice. This means you can cancel for any reason within 14 days of purchase and receive a full refund, provided you haven't significantly used the service.
To invoke this right, contact Tune in writing (email or formal letter) within 14 days of your purchase date and state that you are exercising your right to cancel under the Distance Selling Code. Include your order details and subscription date.
When to escalate complaints
If Tune My Music refuses to refund you or respond to your Consumer Guarantees Act claim, you can lodge a complaint with the Commerce Commission. Stopee recommends keeping all evidence-purchase receipts, account screenshots, cancellation confirmation emails, and any correspondence with Tune-in case you need to escalate.
How to cancel tune my music on your device or account
The cancellation method depends on where you bought your subscription. Most people purchase through Apple App Store, Google Play, or directly from Tune's website. Each path has its own steps, so find the one that matches your purchase method.
Cancel via apple app store (iPhone or iPad)
If you subscribed through Apple's app store, you must cancel through Apple-Tune cannot do it for you.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap Tune My Music.
- Tap Cancel Subscription.
- Follow any prompts to confirm cancellation.
- Check your email for a cancellation confirmation from Apple.
Pro tip: Your Tune My Music access remains active until the end of your current billing cycle. You can still use all features until that date.
Warning: If you resubscribe through Apple later, make sure you intend a new charge. Do not tap "Renew Subscription" unless you want your account to automatically renew.
Cancel via google play (Android)
Google Play subscriptions must also be cancelled through Google, not through Tune directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find and tap Tune My Music.
- Select Cancel subscription.
- Choose your reason (optional) and confirm.
- Wait for a confirmation email from Google Play.
Pro tip: Like Apple, your access continues through the end of your billing period even after you cancel. You will not lose functionality mid-cycle.
Warning: Check your Google Play account settings to confirm the cancellation went through. Some users miss confirmation screens and think they've cancelled when they haven't.
Cancel directly via tune my music website or app
If you purchased a subscription directly from Tune (not through an app store), you can cancel from your account settings.
- Visit the Tune My Music website or open the app.
- Sign in to your account using your email and password.
- Navigate to Settings or Account Settings.
- Look for Subscriptions, Billing, or Manage Subscription.
- Find your active subscription and tap or click the Cancel option.
- Confirm your cancellation when prompted.
- You should receive a confirmation email within a few minutes.
Pro tip: After you cancel, return to Settings and verify that your subscription status shows as "Cancelled" or "Expires on [date]". This visual confirmation beats relying on email alone.
Warning: Do not delete your account unless you want to erase your transfer history and account data. Cancelling your subscription is different from deleting your account. If you want to preserve any records or playlists, keep your account active.
What happens to your access after cancellation
Cancelling your subscription stops future charges immediately, but it does not lock you out of Tune My Music right away. Understanding this timeline prevents confusion and unwanted surprises.
Your access period after cancellation
Once you cancel, you retain full access to Tune My Music until the end of your current billing cycle. If your subscription renews on the 15th of each month and you cancel on the 1st, you can still use all features through the 14th. Your next renewal charge will not be processed.
After your billing cycle ends, your account will either downgrade to a free tier (if Tune offers one) or you will lose access to premium features. Check Tune's website to see what free features, if any, are available after cancellation.
Your data, playlists and account history
Cancelling your subscription does not automatically delete your account, playlists, or transfer history. Your account and all stored data typically remain available indefinitely, even after your paid access ends.
If you want to keep a record of your playlists or transfers before your access window closes, export them or take screenshots now. A few users have reported unintended playlist changes during transfers, so reviewing your library after transfers and keeping backups is always smart practice.
If you decide to resubscribe later, your account history and past transfers will usually still be there.
Will you get a refund from tune my music
Tune My Music's stated policy is that purchases are generally final and non-refundable. However, this policy does not override your legal rights under New Zealand law, and refunds are possible in specific circumstances.
Tune's refund policy as stated
Tune My Music states that purchases made through their website or app are non-refundable. There are no partial refunds for partially used subscription periods. This applies to virtual items and standard subscriptions alike.
However, Stopee knows that company policies are not the same as legal obligations. New Zealand law can override these terms in your favour.
Refunds under consumer guarantees act
If Tune My Music fails to deliver the service as promised-for example, if transfers fail repeatedly, playlists are corrupted, or the service is unavailable-you are entitled to a refund under the Consumer Guarantees Act, even if Tune says refunds are not available.
Write to Tune with evidence of the problem and request a refund. Most companies resolve this without needing the Commerce Commission.
Refunds for purchases made through apple or google
If you bought your subscription through Apple App Store or Google Play, those platforms manage the refund process. Tune cannot issue refunds for app store purchases.
To request a refund from Apple or Google, use their built-in refund features within 14-30 days of purchase (Apple offers 14 days; Google offers 48 hours for some purchases). If you cancel within this window and have not made substantial use of the service, both platforms often grant refunds automatically.
Contact Apple Support or Google Play Support directly. Stopee recommends referencing your order number and the reason for the refund.
Cooling-off refunds for online purchases
You have the right to cancel online purchases within 14 days of purchase for any reason, as long as you haven't substantially used the service. This is separate from Tune's policy and is a consumer right in New Zealand.
If you purchase Tune My Music online and change your mind within 14 days, email Tune with your order details and request cancellation under the Distance Selling Code of Practice. Include your purchase date and order number. Most online retailers honor this without question.
Tune my music pricing and available plans
Exact New Zealand pricing for Tune My Music is not widely publicised. The service may use dynamic pricing based on your location and the app store you use. Here is what we know.
| Plan name | Price (as listed) | Billing cycle | Notes |
|---|---|---|---|
| Standard monthly | Varies by store | Monthly | Price shown in your local currency at checkout |
| Standard annual (best value) | USD $2 / month (approx NZD $3.50 per month when annualised) | Annually (12 months) | Significantly cheaper than monthly; exact NZD price varies by store |
| Free tier | Free | N/A | Likely limited transfers per month; check Tune's site for details |
| App store pricing | Varies (NZD) | Monthly or annual | Apple and Google may charge different rates than Tune's website |
Pro tip: If you see a price listed in USD and want to estimate the NZD equivalent, multiply by roughly 1.70-1.80 (exchange rates vary daily). Always check the final price before confirming a purchase on your chosen platform.
Warning: Do not assume you know the renewal price. Open your account settings now and check what amount is scheduled to charge on your next renewal date. Prices can change, and your next charge may differ from your first one.
Common mistakes when cancelling tune my music
Cancelling can feel stressful, especially if you're worried about losing playlists or being charged again. You are not alone in these concerns, and most of these pitfalls are easily avoided.
Mistaking account deletion for cancellation
Some users delete their entire Tune My Music account thinking this cancels the subscription. Deleting your account may actually leave your subscription active and charging, because account deletion and subscription cancellation are separate actions.
Always cancel your subscription first (using the methods above), then delete your account only if you want to erase all your data. Stopee recommends cancelling first and waiting 48 hours to confirm no further charges appear before you delete anything.
Cancelling through the wrong platform
If you bought through Apple App Store but try to cancel on Tune's website, your cancellation will not go through. Tune has no ability to cancel app store subscriptions-Apple must do it.
Double-check where you purchased before you cancel. Look at your bank statement or credit card bill and see which vendor (Apple, Google, or Tune) is listed. Cancel with that vendor, not elsewhere.
Assuming you are cancelled when you are not
Some users close the browser tab or app after clicking "Cancel" and assume the job is done. If you did not see a confirmation screen or receive a confirmation email within 24 hours, your cancellation may not have processed.
Return to your account settings 24 hours later and verify that your subscription status has changed. Check your email for a confirmation message from the platform (Apple, Google, or Tune). If neither is present, try cancelling again or contact customer support.
Not checking your data before the access ends
Once your subscription expires, you may lose access to features that let you download or export your playlists. If you want to preserve any transfer records or playlist backups, do this before your billing cycle ends-not after.
Screenshot important playlists, export data if the service allows it, or manually note down songs you want to keep. This takes 15 minutes and prevents regret later.
Checklist before and after you cancel
Use this checklist to ensure your cancellation is complete and your rights are protected.
| Task | Status | Notes |
|---|---|---|
| Identify where you purchased (Apple, Google, or Tune) | [ ] Done | Check your bank statement or receipt if unsure |
| Back up any playlists or transfer history you want to keep | [ ] Done | Take screenshots or export before access ends |
| Cancel subscription using the correct platform's method | [ ] Done | Follow the steps for Apple, Google, or Tune above |
| Confirm you see a cancellation confirmation screen | [ ] Done | Do not close the app or browser until confirmed |
| Check your email for a confirmation message within 24 hours | [ ] Done | Check spam/junk folder if needed |
| Verify your account shows "Cancelled" or expiry date in settings within 48 hours | [ ] Done | Return to your account settings to double-check |
| Monitor your bank account for the next two billing cycles | [ ] Done | Confirm no further charges appear after expiry date |
Reviews and user experience with tune my music
Tune My Music has a generally positive rating of 4.5 out of 5 stars based on user reviews. Most users praise the speed and simplicity of transferring playlists between platforms.
What users like
Users appreciate how quickly Tune My Music moves large music libraries-often faster than doing it manually. The interface is straightforward, and the service integrates with most major streaming platforms. For one-time transfers, many people find it worth the cost.
What users dislike or complain about
Some users have reported unintended changes to playlists during or after transfers, including songs being removed, duplicated, or reordered. Others feel the subscription model is not ideal for a one-time use case and wish they could pay per transfer instead.
A small number of users have struggled with customer support responsiveness when things go wrong. If you experience a failed transfer or playlist corruption, document it thoroughly and contact Tune immediately. If they do not respond within 5 business days, escalate to the Commerce Commission and reference the Consumer Guarantees Act.
Address for tune my music in new zealand
Tune My Music is operated by FINE TUNED MUSIC LIMITED, a New Zealand company. If you need to send a formal complaint, cancellation notice, or refund request via post, use the company registration details available through the Companies Office website (companies.govt.nz). You can search for FINE TUNED MUSIC LIMITED and find the registered address.
For fastest resolution, always try email or in-app cancellation first. If the company does not respond to a written complaint within 20 working days, you can escalate to the Commerce Commission.
Next steps and your empowerment
Cancelling a subscription should be straightforward, and you now have the knowledge and legal backing to do it confidently. Whether you are cancelling because you have completed your transfer, found a better alternative, or experienced a service issue, you have options.
Remember: your Consumer Guarantees Act rights override any company policy that tries to keep you locked in. If Tune My Music fails to deliver, you can demand a refund. If you purchased online and changed your mind within 14 days, you can cancel under the Distance Selling Code.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. By following the steps in this guide, staying organized with your documentation, and understanding your rights, you are already ahead of most people who cancel without this information.
For more support with cancelling other subscriptions and understanding your consumer rights, visit Stopee (stopee.com) and explore our complete library of cancellation guides. Stopee is your advocate, every step of the way.