Manage Landr

How to cancel LANDR and protect your music production investment in 2025

What LANDR is and why you might want to cancel

LANDR is an online music production platform offering automated mastering, distribution to streaming services, sample libraries, and audio plugins for independent musicians and producers. You access the service through web subscriptions (billed in USD) or mobile in-app purchases through Apple App Store and Google Play (billed in NZD for New Zealand users).

Whether you're scaling back your music projects, finding better alternatives, or simply cutting costs, cancelling LANDR requires you to know which platform you signed up on. At Stopee, we've helped thousands of New Zealand music creators navigate subscription cancellations with confidence, and LANDR's dual billing system can trip you up if you're not careful.

The three reasons you might cancel

Your circumstances matter. You might cancel because you've moved to a competitor like BandLab or iZotope, because you're not using the mastering credits often enough to justify the monthly cost, or because you need to tighten your music production budget while you build your audience.

Whatever your reason, Stopee is here to walk you through the process step by step, so you avoid hidden charges and understand your rights under New Zealand consumer law.

LANDR's two billing worlds

This is critical: if you signed up for LANDR via your phone's app store, you cancel through Apple or Google. If you signed up on LANDR's website, you cancel through your LANDR account. Cancelling in the wrong place won't stop your charges, which is exactly the kind of trap Stopee helps you avoid.

LANDR plans and pricing in new zealand

Understanding what you're paying for is the first step toward a confident cancellation decision.

Mobile app pricing (NZD)

Web subscription pricing (USD)

If you signed up on LANDR's website, your subscription is billed in US dollars. Studio plans typically range from around USD 8.25 per month for the entry tier up to USD 19.99 per month for premium access. LANDR does not publish official NZD pricing for web subscriptions, so your actual NZD charge depends on your bank's exchange rate on the day you're billed.

Pro tip: Check your last invoice to see exactly which platform you're using. If it shows USD, you're on the web. If it's in NZD, you're on the mobile app.

How to cancel LANDR: your step-by-step guide

The cancellation process depends entirely on where you signed up, so identifying your billing platform first saves you time and frustration.

Cancel LANDR via web (LANDR account)

Use this method if you signed up at landr.com or if you're billed in USD.

1. Open a web browser and go to LANDR's website
2. Sign in with your email and password
   • If you've forgotten your password, use the "Forgot password" link and reset it first
3. Navigate to Account or Settings (usually a gear icon or profile menu in the top right)
4. Select Plans & Credits or Subscription
5. Click Manage plan or Manage subscription
6. Select Cancel plan and confirm your cancellation
   • LANDR may ask you to confirm via email; check your inbox immediately and click the confirmation link
   • Do not close the page until you see a cancellation confirmation message
7. Take a screenshot of the confirmation screen and save it
   • This is your proof of cancellation if you need to dispute a charge later

What happens next: Your subscription will not renew at the end of your current billing cycle, but you keep full access to your plan until that date expires. LANDR does not issue pro-rata refunds for unused time, so if you cancel mid-month, you don't get a partial refund.

Cancel in-app purchases (Apple app store or google play)

If you signed up using the mobile app and you're billed in NZD, you must cancel through Apple or Google directly. LANDR cannot process cancellations for in-app purchases.

Warning: Deleting the LANDR app from your phone does not cancel your subscription. You must cancel through your device's subscription settings.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top of the screen
   • If you don't see it, tap "Sign in" first and enter your Apple ID
3. Tap Subscriptions
4. Find and tap LANDR in the list
5. Tap Cancel Subscription (the button may also say "Manage" or "Edit")
6. Choose your cancellation reason from the dropdown (optional but helps Apple understand why users leave)
   • You can select "Other" if none of the options match
7. Confirm your cancellation by tapping Confirm or Stop Subscription
8. You'll see a final confirmation: "Your subscription will end on [date]"
   • Screenshot this confirmation for your records

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap Manage your Google Account
4. Tap the Payments & subscriptions tab
5. Tap Subscriptions
6. Find and tap LANDR
7. Tap Cancel subscription
8. Follow the on-screen prompts to confirm your cancellation
   • Google Play will show you the final billing date
9. Save a screenshot of the cancellation confirmation

Pro tip: After you cancel through Apple or Google, check your subscription list 24 hours later to confirm LANDR no longer appears. Sometimes the system takes time to update.

What happens after you cancel LANDR

Cancellation is emotional-you're closing a tool you've trusted-so it's important to know exactly what to expect.

Your access during the grace period

After you cancel, your account and files stay accessible until the end of your paid billing period. You keep your mastering credits, your account dashboard, and your release history. Any music you've already distributed to Spotify, Apple Music, or other streaming services stays live-cancelling LANDR doesn't unpublish your tracks.

Use this grace period wisely. Download any mastering files you haven't exported yet, back up your session data, and check the status of any pending releases.

What stops working

Once your billing period expires, you lose access to automated mastering, the sample library, any unused mastering credits, and studio features. If you have distribution credits remaining, they expire-LANDR does not refund or carry over unused credits into a new account if you rejoin later.

Your account and files

LANDR typically keeps your account data and uploaded files for a period of time (usually 30 to 90 days after cancellation), so you can retrieve files if you change your mind. However, don't rely on this. Download everything important before your plan expires.

Will LANDR refund you after cancellation

This is where LANDR's policy is strict, and where New Zealand consumer law creates important protections for you.

LANDR's official refund policy

LANDR states that all Premium subscriptions are prepaid and non-refundable. The company does not offer pro-rata refunds, partial refunds, or credits for unused time. Once you've paid, LANDR considers the service rendered, even if you cancel after a single day.

LANDR does not mention a 14-day cooling-off period or any statutory right to refund in its published terms.

In-app purchases and refunds

If you bought your LANDR subscription through Apple App Store or Google Play, you must request refunds through Apple or Google, not LANDR. Both platforms allow you to request a refund within a limited window (typically 14 to 48 hours for Google Play, up to 90 days for Apple in some regions).

Your rights under new zealand consumer law

LANDR's "non-refundable" blanket policy does not override your consumer rights. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you if:

• The service is not delivered as described (for example, the mastering credits don't work or the distribution fails)
• The service is faulty or unfit for purpose
• You cancel within a reasonable time because LANDR breaches its obligations to you

If LANDR refuses a legitimate refund claim, you can escalate to the Commerce Commission (the New Zealand consumer authority) or seek help from a consumer dispute resolution service. At Stopee, we help consumers understand when they have a legal ground to push back against corporate "non-refund" policies that contradict consumer law.

Common cancellation mistakes and how to avoid them

We've seen countless music creators cancel the wrong account, miss hidden charges, or lose important files because they didn't plan ahead. You're not alone if you feel stuck, and these mistakes are all preventable.

Mistake 1: cancelling in the wrong place

The biggest trap: cancelling through your LANDR account when you actually signed up via the App Store, or vice versa. Your subscription keeps renewing because you cancelled in the wrong system. Check your last invoice to confirm where you're billed (USD = web, NZD = mobile app), then cancel in the matching place.

Mistake 2: not downloading your files before the plan expires

After your billing period ends, your access to exported files and session data becomes uncertain. Download your mastering exports, your release packages, and any samples you've used in projects before the grace period ends.

Mistake 3: assuming deletion = cancellation

Deleting the LANDR app from your phone does nothing to stop charges. You must cancel through Apple, Google, or your LANDR account settings. Deletion and cancellation are completely separate actions.

Mistake 4: ignoring renewal notifications

LANDR sends renewal notifications 7 to 14 days before you're charged. If you cancelled on the web but your invoice still shows a charge, your cancellation may not have gone through. Log in immediately and check your account status.

Your checklist before and after cancelling

Use this checklist to stay organised and avoid surprises.

Before you cancel

• Check your last invoice to confirm whether you're billed in NZD (mobile) or USD (web)
• Log into your LANDR account and note your current plan name and renewal date
• Export and download all mastering files, samples, and release packages
• Check the status of any music you've distributed through LANDR (it stays live after cancellation)
• Take a screenshot of your plan details for your records
• Set a phone reminder for two days before your expected cancellation date

After you cancel

• Screenshot the cancellation confirmation immediately
• Save your confirmation email to a folder called "Subscriptions" or "Cancellations"
• Check your next billing date on the confirmation screen-mark it in your calendar
• If you're cancelling via Apple or Google, verify the cancellation in your subscription list 24 hours later
• Monitor your bank statements for the next 30 days to ensure no further charges appear
• If a charge appears after your cancellation date, contact your bank immediately and provide your cancellation proof

Comparing LANDR to alternatives

If you're cancelling because you want a different tool, knowing what's available helps you make a confident choice.

Popular LANDR alternatives for new zealand creators

Your consumer rights and LANDR cancellation in new zealand

Understanding your legal standing empowers you to push back if LANDR refuses a legitimate claim or continues charging after cancellation.

The consumer guarantees act 1993

This law guarantees that services you buy in New Zealand must be delivered with due care and skill, be fit for purpose, and match any description LANDR provides. If LANDR's automated mastering doesn't work, if your distribution fails, or if the service is significantly worse than advertised, you have a right to remedy-including cancellation and refund-regardless of LANDR's published policy.

The fair trading act 1986

This law prevents misleading advertising and unfair contract terms. If LANDR's cancellation process is deliberately hidden or made unnecessarily difficult, if the company misrepresents what the service includes, or if it charges you after you've cancelled, you can report it to the Commerce Commission.

Your escalation path if LANDR refuses to help

1. Email LANDR support with your cancellation proof, invoice, and a clear statement of your issue
2. If LANDR ignores you or refuses, request a formal response within 14 days
3. File a dispute with the Commerce Commission (www.comcom.govt.nz) if LANDR breaches consumer law
4. Engage a consumer dispute resolution service or seek free advice from your local Citizens Advice Bureau
5. Contact Stopee for guidance on your specific situation-we've helped many New Zealand consumers navigate exactly these scenarios

The cooling-off period misconception

LANDR's terms don't mention a 14-day cooling-off period, which is correct-digital services are generally excluded from the statutory cooling-off rule. However, if LANDR misled you about what you were buying or if the service fails, the Consumer Guarantees Act still gives you a right to remedy within a reasonable timeframe.

Getting help and next steps

Cancelling a subscription should be straightforward, and LANDR's process is manageable once you know which platform you're using. However, if LANDR continues charging after you cancel, if you're unsure whether you have a refund claim, or if you encounter a customer service barrier, Stopee has helped thousands of New Zealand consumers navigate exactly these situations.

Visit Stopee (stopee.com) to:

• Get step-by-step guidance tailored to your specific LANDR situation
• Find templates for disputing unwanted charges
• Learn about your consumer rights in plain language
• Connect with consumer advocates who understand New Zealand law
• Report problems with LANDR or other services to help protect other users

LANDR's corporate legal address is listed in their Terms of Service as their Canadian headquarters. For billing disputes or service failures, contact LANDR's support team first through your account dashboard. If they don't respond within 14 days, escalate to the Commerce Commission or reach out to Stopee for guidance on your next move.

You deserve a cancellation process that's clear, confirmed, and respects your legal rights as a New Zealand consumer. Whether you're switching to a competitor or taking a break from music production, Stopee is here to make sure you cancel with confidence and without hidden charges following you.